AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Naraku Ryukotsusei
4 months ago
I came to AutoZone today because I had an issue with my car battery, Alex the store Manager saw me at the parking lot having problems to remove it and he told me he was going to test it for me and help me with the installation , I really appreciate his help because I am a doctor and I don t know anything about cars , I will be a loyalty customer and will recommend the store, thank you Alex and team .

  Mileivy Garcia
4 months ago
Thank you very much to Elizabeth and Liz, I went to the store today because my battery died and I wanted to change it for a better quality one. Liz was very kind and suggested an option. The manager, Elizabeth, processed my return and I was able to leave very happy with a new and high-quality battery. The best customer service is given in this store. 1400 nw 27 ave

  Abraham Mendoza
3 weeks ago
I was met with unhelpful and dismissive service from an employee named Juan. He refused to even check if they could assist with my request, stating flatly that we don t provide that service. Despite my attempts to seek further guidance or alternatives, Juan remained uncooperative. He declined to provide the store number or any additional reference when asked, offering only his name. This encounter left a clear impression that customer service was not his priority.

  Hector Velazco
5 months ago
I recently had the pleasure of interacting with Leonardo, and I must say he is an excellent employee who provided exceptional service. I was in need of changing my car battery, and Leonardo went above and beyond to assist me throughout the entire process.From the moment I approached him with my problem, Leonardo displayed a high level of professionalism and knowledge. He patiently listened to my concerns and quickly understood the issue at hand. His expertise in car batteries was evident as he asked me relevant questions to ensure he was providing the right solution.What impressed me most about Leonardo was his ability to explain the entire battery replacement process in a clear and concise manner. He took the time to educate me on the different battery options available, helping me make an informed decision based on my needs and budget. His friendly and approachable demeanor made the experience enjoyable and stress-free.Once we selected the appropriate battery, Leonardo efficiently installed it, carefully handling all the necessary connections and ensuring everything was working correctly. He paid attention to detail and took the time to double-check his work, ensuring that my car would start reliably.Leonardo's commitment to customer satisfaction was evident throughout the entire interaction. He not only resolved my car battery issue but also provided valuable tips on battery maintenance and how to prolong its lifespan. I genuinely appreciated his willingness to go the extra mile to ensure I was well-informed and satisfied with the service.In conclusion, Leonardo is an outstanding employee who exemplifies professionalism, expertise, and exceptional customer service. His knowledge of car batteries, attention to detail, and friendly demeanor made the entire experience of changing my car battery a positive one. I highly recommend Leonardo to anyone in need of automotive assistance, as he is a true asset to the team.

  7F Fishy
3 days ago
I was attended by Juan it was great experience he helped me charged my battery and assisted me with all questions it was a great service

  Pablo Valladares
4 months ago
Alex store manager was very professional and very well informative over my vehicle even offer to assist installing my equipment and even to adjust the proper fluids that my vehicle safely require, outstanding job and definitely recommend for promotional leadership at the corporate level. Thank you again Autozone for being better than the competition.

  Sabrina Cruz
4 months ago
I often come to this auto parts to buy my auto needs. Today I came in lost and needing some help with replacing my battery terminals. Alex was very helpful and showed me the exact ones and needed and explained in detail how to switch them myself. Thank you Alex and the team at Autozone for always going the extra mile.

  Maria Rivera
2 months ago
Arturo Vigil was super professional and assisted me in receiving the customer service that the employees of store 4832 did not give me . I appreciate all your help . Keep looking our for the Auto Zone customers. You are amazing !

  Johnathan Sanchez
4 months ago
Wildly unhelpful and unprofessional.Came in twice to try and get a refund for a part Ino longer needed that was well within the return period (at most 3 weeks) one of the reps works in a tanktop with his stomach hanging out, the rest of the staff has a horrid attitude and refused both times, even with the manager, to accept the return and give me my refund. Kept shoving it off to process it online. Ive been shopping at different locations for years and this is the first one that was this unprofessional and unhelpful. Would never recommend this location to anyone

  Hanne Kuestermann
4 months ago
Juan at AutoZone provided exceptional service! He was incredibly helpful, attentive, and offered valuable advice. A true asset to the team. Five stars!

  Carlos Alberto Arriaga
4 months ago
Carlos, was extremely efficient & professional. He was kind enough to install my new battery under warranty. Excellent service & individual.

  cudak888
4 months ago
About two years ago, the manager of the store, Alex, helped out with a special order of a Odyssey Extreme AGM battery. The special order went flawlessly and - just as promised - I was notified the moment the battery arrived, in-store, for pick-up. It was as smooth as anyone could ask for.Fast forward a few years later: AGM batteries being AGM, the Odyssey decided that it would give up all the cranking amps it had this week, becoming incapable of turning the crank on a cold or warm start. As it was within the warranty period, we brought it back to this location.I was fully expecting the warranty procedure to be frustrating, as it par for the course with failed automotive parts. I'm delighted to say I've been proven very, very wrong.To our surprise, Alex was at the front counter; doubly surprising was that he remembered us and the special order Odyssey as if it were yesterday. Not only did he make it a point to handle the warranty replacement personally, the process was as smooth as a Swiss watch - within a few minutes, the replacement was queued up (like the original, the replacement also requires a special order) and everything was taken care of (good luck beating that with a warranty claim, Amazon!).I was also greatly impressed that there was no questioning the battery's failure. The CCA had dropped by half the normal output despite a 12.9V reading. We're all familiar with horror stories of other shops trying to avoid a legitimate warranty claim by focusing on voltage and dismissing the critical CCA performance, but that was never a problem here.Full credit to Alex for making the experience an excellent one and a textbook model for others to follow - including most luxury car dealerships, who could learn a thing or two from him!

  Vari Godoy
5 months ago
Alex gave us amazing customer service. He was very patient as he thoroughly explain to us the best option to fit our needs. Thank you, Alex & team!

  Livia Ruiz
4 months ago
Excellent customer service. Best AutoZone store in town. Went to buy windshield wipers for my son s car and the associate was very knowledgeable about what I was looking for, he went extra mile to explaining how to replace the part even offer to help. I highly recommend going to this store, best management and best employees.La mejor atenci�n al cliente, esta tienda de AutoZone es la mejor por sus empleados que siempre est�n dispuestos ayudar. Los recomiendo.

  Betsy Rodriguez
a month ago
I had serval experience at other locations when I have purchase parts for my car. I was helped by Juan at this location - he has great customer services, is very helpful, patient and knowledgeable.

  Pedro Su�rez
4 months ago
Yesterday I attended to the store, awesome service! grateful that manager Carlos assisted me, he resolved all my doubts and my problem quickly and professionally.

  Luis Manuel Matos
3 months ago
Elizabeth was very kind and attentive, she helped me a lot with a recommendation for my battery, I highly recommend this location

  Dania Centeno
a year ago
Tried to go to the store to ask if I can leave my vehicle overnight so it doesn t get towed, the rude old man saw me and told me they were closed when clearly it is 8:37pm and they closed at 9pm. So disrespectful so I called the store and a lady picked up and said closed and disconnected. I called more than 5x and no one could even hear me out. I m definitely calling corporate and complaining and showing these pictures as proof of the terrible staff they have.

  Lester Alain S�nchez Breff Mr Mic
8 months ago
I just got there and I'm really disappointed .. i've been waiting for 47'min because the lock key didn't appear and there they were like ( I can't find it) come on!! I'm really into cars and I buy all in autozone , the worst is there's is a autopart just in front of ... I hope you get betters but today 4 man 1 girl for nothing literally .. I even said thanks .. do you answer ? Them neither ... the worst autozone in Miami for long ...

  Kaylee Achong
5 months ago
Carlos and Alex were awesome I had issues with a return and they went above and beyond to help me with my issue thank you very much for excellent customer service

  jashua hill
3 months ago
Juan R helped me ALOT and made everything a lot more simpler for me. Will definitely come back here for any assistance for my car.

  Valdano Torrado
4 months ago
Excellent service from Alex and Liz , I had problems with my car and they called a shop and did all posible to help me , will come back again . 5stars

  Sergio Echeverria
4 months ago
Courteous, professional, and fast service! I am a returning customer that will always bring my business here

  Hernan Sanchez
10 months ago
Went recently to replace my battery replaced. The staff was extremely nice and helpful; especially Alex. He was able to change my battery and provide excellent information regarding my car. Alex was knowledgeable and very reliable. Definitely will be coming back again.

  Sebastian Montano
6 months ago
Alex, was amazing helping me out with an issue I had. His customer service skills are on point! Make sure to look for him!

  ellen day
4 months ago
432 I walked in the store...I can't tell his name because no one has name tags on..I was demanded to step in line when I walked in the store..very disrespectful staff..I asked to use the restroom and I was told we use the one across the street I'm sure he will remember who he told that too after I just spent 200$ on a battery I couldn't use the restroom and have a medical condition..I than watched another Hispanic customer walk out of the restroom..while I'm a white guy and wasn't treated equally..very disrespectful and disappointed in America..

  pass Fruit
5 months ago
I absolutely adore this store! The store manager, Alex, has an incredible knack for assembling an outstanding team. I want to extend my gratitude to Alex! Ivan was absolutely amazing! He not only helped me secure a new battery but also informed me about the remaining warranty on the old one. Ivan was incredibly helpful and friendly during the entire process of checking my old battery. I'll definitely be a regular customer here. Ivan, you truly deserve the Employee of the Year award!Alex, please consider getting this man a well-deserved cerveza you've got a real gem on your team! And a special shout-out to the lady who assisted me with checking the computer for my warranty details. Sorry, I may have forgotten your name, but I won't forget your helpfulness. Thank you!

  Marcel Capitan Lodo Van
8 months ago
Very friendly staff, Alexander goes the extra mile to look stuff up, and the younger Colombian kid took me back to find my misfit vbelt literally by pulling each one off the rack and comparing them. Definitely A+ service !

  Martin Parker
9 months ago
Earlier today I needed a new gas cap and headlight restoration wipes. The staff ( manager) provided me with 2 choices each . Within 5 minutes I was happy and on my way home. Just perfect experience. Thank you.

  Katelyn Shaw
2 years ago
Incredible service! Kind, and very helpful. Thank you Alex for going above and beyond to help me and my vehicle. I had a situation where I had to pull over to the nearest auto store, and once I arrived, they stopped what they were doing to help. I will be using this location from now on for sure In addition, Alberty was also great assistance. You guys have a really great team here. Thank you