Palmetto57 Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Igor Ivanchuk
3 weeks ago
I would like to say thank you to Eliane for giving a great customer service! She did an amazing job while helping me with my car issue and was extremely prompt and helpful while communicating! In the moment when I was stressed with the car, she made sure to solve the problems very efficiently and made me feel that I m was in the right hands! Great job and thank you!P.S. I would always recommend to have an insurance tho!

  Michael Morrill
3 weeks ago
As if the fact that I paid almost double the amount advertised wasn t enough, I had to wait 5 hours for a routine oil change. 5+ other customers came after me and left before me and as I was leaving another customer was quoted $100 less than what I paid for the same service. I ll drive to another city for service before I go back there.

  Juan Hernandez
3 weeks ago
Shoutout to Juan Lopez (Service Advisor). On point diagnostic of issue with car, very responsive, sensitive of your time since the car was going to take a bit to diagnose, they send me in a shuttle and picked me up after car was ready. Quick attention to detail and overall very knowledgeable of the product he serves. Thank you Juan

  Angelica Rosario
4 months ago
If you care for your car stay away!! The service adviser are the rudest people you could encounter. They don't take any of your concerns into consideration. I have taken my car to them about every 2-3 months this year because it turns on the low oil signal. Every time they tell me this is normal and cars burn oil every 5k miles. I explained that I do not even reach 3k when the light turns on again, I asked could there be a leak and I was treated like an idiot and shown a print out of the VW handbook on oil consumption by the service manager. He even told me sorry but cars unfortunately are not made with the same quality as before. I FINALLY had enough and took my car to another VW service. I never mentioned the issue with the oil light and guess what they found, a LEAK. They fixed it that same day. This is only 1 of the many problems they have ignored until I have insisted and asked for a diagnostic assessment. I would NEVER recommend this service location.

  Vale
6 months ago
Bought an Id 4 .. within one week, my car dash stopped working. When I took it the rude service lady said there isn t loaners and there is only one tech who knows how to repair them . I left.. the following week the seals came off the car doors. Took it in and it s been an unpleasant experience. The service dept is rude and they act like you are a bother. It s been 2 weeks and they can t tell me when I will get the vehicle back.

  Dyanne Diaz
6 months ago
I HAVE NEVER RECEIVED SUCH TERRIBLE CUSTOMER SERVICE. Yesterday, I passed by the service center at 7 am to have someone run a diagnostic on my car. The car is a LEASE, which I have had for barely 2 months.The day prior, though the car was on and in drive, it would not move. It was extremely stressful because it was a very busy street and I was in the center lane. I had to turn the car on and off 6 times before the car moved. KEEP IN MIND THE CAR IS BRAND NEW. For the man who attended me at the service center yesterday, since there was no blinking light on the dash, nothing was wrong with the car. I would love to tell you his name, but this man failed to even introduce himself to me when he came up to me. All i know is he was bald, had a beard, and was entirely incapable of providing me with any information. All he said was that they needed 48 hours with the car in order to figure out the problem. As a medical assistant who works every day at 9 am and cannot miss work, this was going to be a problem, so I asked him for a loaner. He immediately says they have no loaners and when I asked how I am supposed to get to work, he shrugs and repeats himself. I had to reiterate myself 3 TIMES before he said they offer a one way lyft service that goes up to 10 miles. I tell him my house is 14 miles away and my job is 19 miles away so what was i supposed to do. I have no one to pick me up and no car to take home or to work. Was he expecting me to just sit at the service center for two days? I asked when a loaner would be available and he said he didn t know. HOW IS THAT EVEN POSSIBLE. So someone can just leave with a loaner and not return for 3 months. ONCE AGAIN HE SHRUGS. says yes basically. HOW IS THAT EVEN POSSIBLE. I ask for a manager. Says his manager doesn t come in until 10 am. So they open at 7 am with employees who are very obviously either untrained or extremely incompetent and have zero information to offer people in need of assistance. As someone who received incredible service when leasing this car and continue to receive incredible kindness and consideration when I contact the man who sold me the car with any questions I have about the car; I was SHOCKED to have received such terrible service by this man and this service center. This service center was rude, inconsiderate, and it is utterly unacceptable. I TOLD THIS MAN I AM 21 YEARS OLD AND I AM SCARED THIS CAR WOULD LEAVE ME STRANDED ON THE EXPRESSWAY BACK HOME. AND HE SHRUGGED AT ME AND SAID THAT WAS ALL THEY COULD OFFER ME. That s not even basic human decency. It is a SHAME that such a great dealership has to be tied to such a tragically terrible service center. As a woman and as a first time leaser, doing anything with my car is a scary experience and this man made me feel like this service center could not care less. I will be posting this same review to every platform I see fit, because I hope everyone, especially young working women, know this center will not give you the service and consideration you are deserving of.

  hen gar
2 months ago
Super service! Everything and everyone was very welcoming. Fast and extremely communicative.

  Lacresha Broadhurst
a year ago
Brought my 2010 CC in for a check engine light. Was told that a broken timing chain caused a seized engine. Estimate was over $6000 without labor. But was immediately recommended to look for a car in the lot and see what arrangements could be made as my car is in great condition except for it not running . After taking the car somewhere else, even a replaced engine would NOT cost anywhere near $6000 with labor. Whether I have a random $10,000 sitting around to fix a car with or not, the fact that these types of estimates are given, that they offered to gladly take my car off my hands if I got another one with them, and that I am getting it fixed elsewhere for a decent price is beyond aggravating. If I trust the dealership to fix my car and the prices are always overinflated, why would I give you my business?

  I. Mald
a year ago
Dont expect amazing customer service but the vehicle service was fast. I dropped off my car Friday & went to check in on it the following Tuesday morning since was told it would be inspected Monday, to my surprise the car repairs were completed. Although glad to have my car back so fast, I expected a call after my car was diagnosed to be advised of the issue before any repairs began. As soon as I entered the office Daisy (svc rep) acknowledged me and said my car is ready, handed me invoice and asked me to sign it. I asked if the repairs were covered under powertrain warranty (bc I knew they should be) and there was an amount listed as owed. Daisy frustratedly responded she wasn't charging me anything and lifted up another zeroed out invoice in the air as proof, I didnt appreciate her attitude since she could have avoided this by informing me of such when handing me the invoice in the first place. She also claimed she called me and said it in an acccusatory tone as if it was part of some kind of issue. I didn't care to argue as this point was irrelevant being my car was already fixed and I'm being told they're already pulling it up front. By the way no complimentary car wash was done. After signing I asked if she could update the correct vehicle owner info as it was wrong on invoice. She impatiently responded advising only "they" could and she could only update it in her system while continuing to repeat only "they" can update it permanently bc its who she got the info from, I tried to explain my genuine confusion since whoever she got info from should have the correct info. I never understood who "they" is and just from watching her visible impatience in trying to clarify I decided to drop it. Why couldnt she just say yes I'll update on our end and you can reach out to whoever else to make sure they have the right info? Her rude delivery as if one were wasting her time with stupid questions is a problem. Daisy was quick and efficient but can work on her patience and listening skills bc she comes off condescending and rude even when shes the one that misunderstands someone, my experience in dropping off my car with her at the beginning was short of pleasant too. She told me twice looking at me annoyed as if I was stupid or deaf that the car would not be able to be worked on the same Friday I took it. I spoke to her slowly and kind so that she could understand me and told her I understood the first time repeating I was asking for an idea of when I can expect the car to be looked at for a diagnose if I did leave it since we agreed it could be a combination of issues on the car, she luckily fixed herself and her service was much better before I left. I read decent reviews naming her and maybe it was just a bad 2 days or she picks and chooses who she will be good to. With knowing that I still appreciate the quick and efficient service and would come back for that reason alone only.

  Federico Nigro
a year ago
I have an ID. 4. Over the course of the last 6 months I have made 3 separate appointments. All 3 times I traveled 30 min one way to get my car serviced all to be told that they could not take the car because either the only tech capable wasn t there or because they could not take additional vehicles.The staff is completely lost and in desperate need of training.

  Anthony J Davila N
a year ago
The crew at Palmetto57 s shop was able to quickly address and fix my car issue (a weird tire that was causing my VW to wobble). They worked hard, and went above and beyond to assist me with my problem. I was actually able to attend a concert my sister had gotten me tickets for that night! Thank you Rolando and everyone, I really appreciate their care and professionalism.Services: Tires, Wheel alignment, Brakes

  Beatriz Lopez Rivera
3 months ago
They take hours and weeks to do things! But besides that is ok

  Daphne Simon
2 years ago
If you are looking for honest service, you won't find it there. My service salesrep told me I would have the new keys I ordered for my car in 2 days. 3 weeks later I was told I'd have to call back in a couple of days to find out when the keys actually come in. Also, I waited 5 hours for service I was told would be complete in less than 2 hours. And then, she ignored me the whole time I was waiting, she did not even an offer me water.

  Kribse Llanos
3 years ago
My service appointment was at 8:15AM. I just took my car out at 10:50AM and with no services completed. This was an absolute waste of my time. They are not considerate and the customer service is horrible. Daisy s response was that the appointment is only a reservation although that is no stated anywhere when you re booking. They said the wait would be two hours and they hadn t even started on my car. Very unprofessional.

  Alper Senol
3 years ago
Worst customers service ever. I have been owning VWs last 14 years and taken my cars to VW services so many times. But I tried this place first time for break pads, alignment and tire rotation. Basic service need. They have made me wait 3.5 hours for the service but they do not even start working on it. BIGGEST thing is THEY ARE LYING to you about the service you need that you really do not need it to charge you more. They told me I need to pay extra because my rotors need some work prior to to break pad change. They did not even get my car in a service area how do you know if my car really need that service. DO NOT WASTE YOUR TIME AND MONEY WITH THIS PLACE. NO quality at all, neither with their service nor with the people . ROLANDO SANCHES is the manager has no value for the customer or work ethics.

  Consuelo De Pereira
a year ago
I was surprised to see how easy it was to make the transaction. I am paying a little more but it's worth it.The salesman Pedro Chinea was awesome and helped me a lot with the transaction

  Madelyn C
2 years ago
Ray and Shawn are great at the VW parts department. Professional, fast and so helpful. Worth every dollar to get honest people to tell you exactly what you need. No BS. With covid19 people losing their jobs, gotta budget everything. And Daisy at the service Dept a sweetheart, patient, quick and very helpful with pricing on the other needs of my car. THANK YOU guys. #alwaysforward #blessings

  Yamel Azar Mantilla
a year ago
Excellent service provided by MR Sanchez at palmetto57 VW .. got my transmission replaced in 2 days !!thank you 5 star serviceService: TransmissionService: Transmission

  andrew clark
a year ago
Tried charging us $2000+ for what ended up being a $450 repair. They hold your diagnostic fee hostage. Embarrassing

  Cesar A. Paolini
2 years ago
Horrible customer service. Won t give you a payoff amount over the phone even though there s a covid outbreak. Don t care about their customers. Managers will call you many times to sell you a car, but don t pick up the phone once they sold you a car, unless you are close to the end of a lease.

  Aaron H.
4 years ago
Horrible place, they couldn't provide a loaner (they never can) and overcharge, furthermore they lied, and charged me tons of money to have my car there unfixed while I was working with the dealership (which isnt connected). They also tried to sell my car, or so I'm told, even though legally it was still in my name.

  ilyb
3 years ago
I had an appointment and was taken in on time. However, advisor did not explain what was checked and found on my car. Service has been better previously.

  Julien Fernandez
3 years ago
Memorable, unfortunately. Oily fingerprints left on the inside cloth panels and out side metal door surfaces are still present months later, to remind me, NEVER AGAIN service my vehicle at that dealership.

  Angelica Rodriguez
a year ago
Got there at 6pm and got the car fixed by 7pm that s great service !!!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Mitra Raheb
2 years ago
The place is very nice and clean. The sales representative was extremely polite and helpful. His name is Eddy

  Tyler
3 years ago
They did a amazing job fixing my Volkswagen Passat. Daisy was a amazing person and kept in contact with me.Services: Auto engine diagnostic, Air conditioning, BatteryServices: Auto engine diagnostic, Air conditioning, Battery

  Kevin Gipson
3 years ago
Hey went by there today again I must say don't want leave because of great people there I must say; there need be more good place's to go to un this world see u guys again!!!

  Fernando Valentiner
2 years ago
Great customer service. Open on Saturdays. Highly recommend

  Michael Santiague
a year ago
Worst service ever very racist so if you not Spanish Trust to be belittled

  Alejandro Sanchez
a year ago
Excellent customer service, the service was fast and reliableServices: Brake service & repair, Oil changeServices: Brake service & repair, Oil change