Arnott Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brad Bokun
2 weeks ago
AVOID Arnott!! - - - DO NOT BUY ARNOTT PRODUCTS!I contacted Arnott technical support to confirm which struts I needed to order for my vehicle and was given a part number. I ordered the Arnott recommended parts from a supplier and paid to have the struts installed by my mechanic. After installation, the service suspension light remained on my dash. I called Arnott customer service and was told they are having issues with the sensors, and I would need to swap them out . Arnott mailed me replacement sensor which I paid additional money to have installed by my mechanic. After the new sensors were replaced, the service suspension light remained on. Again, I had to call Arnott and was told that I would have to replace the struts with a totally different part number. Arnott shipped replacement struts and I had them installed by my mechanic (3rd time I had to pay the mechanic!!!). Arnott refused to pay the cost of installation of the replacement struts even after they said they would pay all installation costs. I reached out to Arnott customer service and they refused to assist.DO NOT WASTE YOUR TIME and MONEY with Arnott.

  George X. Patton.
a year ago
I have had two excellent experiences with Arnott. I purchased rear air bags to replace the factory MB bags on my R350 many years ago. The interaction with Arnott was seamless. The R&R was simple with good instructions/support. The Arnott bags lasted longer than the factory MB bags. I recently replaced them under warranty with no issues. Again a great experience actually dealing with the same Arnott employee years later (unusual in today's turnover-happy world). Great product and great people in my two experiences!

  Me Duran
4 months ago
Reported this place. The most terrible place to work with. Treating you like slaves and not paying you enough HR need to get fired!Products are all made in China.

  Anthony B
2 years ago
I purchased four Arnott struts through a well known parts supplier; the products were excellent rebuilds at a great price. After nearly two years of use, one developed an issue and the warranty process could not have been easier. Wonderful customer support was experienced. A big thank you goes out to their team.

  Traveler
a year ago
Arnott web site proudly boasts of how their products are "Engineered & Assembled in the USA in our nearly 300,000 ft2 USA headquarters". That is why I spent the extra money for their product instead of a lower priced competitor. Imagine the surprise when I open the box and there in big bold letters "Made In China" sticker on each box.

  Englishbars
4 years ago
Bought some 2002 P38 Range Rover Gen3 bags in 2008. They included a lifetime warranty to the original owner/purchaser. The trick is most people sell their cars. I kept mine and it was 2019. I called them and they shipped me a new set without any hassle. Honestly, amazing how easy it was and friendly. You had option to either send the old back with pre-paid shipping or pay for them and then get credited when old arrive back. I took the buy them and get credited later for faster service. As you know air bags will not last forever....it is a replaceable part. But this 5-star needs to be written and noted they honor their warranty. Note: I am not giving my P38 Rover a 5-star :)

  G. Eppard
4 years ago
Replaced all of the struts / airbags on my L322 Range Rover with new Arnott parts. Cannot beat the price (replaced everything for less than the price of ONE OEM strut), and now they have a lifetime warranty. One of the new struts was missing the accessory package which included the damper assembly. I contacted Arnott, received an immediate reply, and they shipped me the missing part the same day without question. When I was done installing everything, I got a fault code on both damper sensors. I emailed them again and once more, received an immediate reply with troubleshooting tips which helped me fix the problem. The parts are obviously of very high quality, and thus far, I'm incredibly impressed with their customer service. They respond quickly, provide advice, and will go the extra mile to make sure they've helped you appropriately (my advisor contacted a lead technician within Arnott to make sure he hadn't missed anything when responding to my fault code inquiry). Highly recommend Arnott without reservation. Thank you Marvin & Robert! Kudos to you both for exemplary customer service!

  Golden Gun (Golden Gun)
a year ago
I have used their products for over 20 years and NEVER an issue. Mostly on Mercedes and Lincoln vehicles. Their merchandise is better than OEM, far better.

  Craig S
7 years ago
Over the past 6 months, I have purchased 2 struts (AS-2450) for my 2007 Mercedes GL directly from Arnott Inc.. The buying process is easy and the customer service is top-notch. A sincere pleasure talking to Maggie and kudo's for the support she has provided. Their struts are of excellent quality, fit flawlessly, and are less expensive than factory originals.

  Jeffro
a year ago
Marvin at Arnott is one of the best Warranty Reps from any company I have ever dealt with in my lifetime, and I buy allot of parts from various vendors to maintain the fleet. Thanks again!!

  KATHY MANN
4 years ago
Our company has been dealing with Arnott for many years. Never any issues with parts or warranty issues. Although we have never had to return any item for warranty. Always friendly and fast service. Thank you for the many years of great service. I seen all of the Trolls on the Reviews, I can say from many years of service. Their reviews are not accurate.

  Mac Creighton
5 years ago
Purchased a Arnott conversion coil kit with electronic module. First the module was defective and had to be exchanged. Then 5 months later the rear shocks failed (cross bolt broke leaving it hanging free) . Repaired urgently as i needed the car. Called Arnott to ask for refund of the parts , they only offered to replace the rears. Seems too high a failure rate

  Matthew Smith
6 years ago
Even though I was mostly happy with my coil conversion kit, I cannot recommend Arnott because of their dishonesty. I paid the premium for their kit over the various ones sold on eBay because it clearly states that the kit comes with instructions on how to 'disarm the dash warning lights.' I called them to ensure they would be completely gone and an error-free operation would be possible and they assured me it would. The shop ordered the kit and installed it but it still made a 'ding' noise at each startup and flashed 'suspension fault.' Both my shop and I were upset but when the shop called Arnott to ensure they did everything correctly, they were told this is normal. Arnott clearly knew this was the outcome but lied to me about it. Then, an Arnott rep contacted me about a forum post I made that gave my impressions of the product and said he would change the website to reflect what buyers could expect. He did not. Overall it's still a good kit and to me was worth the hassle over constantly fixing my aging EAS system but I would buy from a different company next time because not only do they not offer a fix to the warning on startup, they blatantly lie about it--not impressed, Arnott.

  Glen Williams
9 years ago
I called Arnott this morning to order an Electronic Bypass Module (EBM) for my 2004 Audi Allroad. Arnott Inc categorically will not sell an EBM separate from the entire coil spring replacement kit. I get it that Arnott wants customers to buy their kit over competitors but they don't need to punish those that have not bought their kit. In my case, my father in law bought me a coil spring replacement kit from another company as a present. After installation it became obvious one needs an EBM as the check engine light stays on and thus you can't pass a smog check. I can't believe Arnott reuses to sell an EBM separate from their entire kit. Charge me double or triple or quadruple for the EBM, but to refuse to sell one is just bad business.

  Yes (OGskunkMASTA)
4 years ago
Bad quality control, will not warranty defective spring with multiple pictures and measurements sent. Giving me the run around and asking for more pictures of items and measurements I already sent. Asked for measurements without repeatable results vs measuring from a solid ground. Said my concrete was "slanted" even when sent with a level on the ground Will not do business again

  Willie. Brock
a year ago
I bought air bags switches and pump from Arnott for my lincoln towncar great price wonderful parts.

  Danny Avila
8 years ago
I have bought 1 strut and 2 shocks from Arnott trough Autoparts Warehouse and always have been a pleasure. Excellent quality, perfect fitment, works better than the factory ones and cheaper than those.

  Scott Sarrio
a year ago
Their lifetime limited warranty is a lie. Bogus, deceitful company who only wants your money.

  Chris Conner
4 years ago
As a consumer you can call the sales line but they will not sell you anything. I don t understand the point of having a sales line or a company that won t sell to the general public. In addition to that you can t buy pieces, only whole kits. First and last call to this company.

  John Wilkins
4 years ago
Edit - Had to change my review after they didn't stand behind it. Will change my review back when they make it right.Excellent company that stands behind their product.

  John Neves
10 months ago
Bunch of crooks. Sent them cores and they never sent the money.

 
6 years ago
Private brand, there is no own production, packaging items in its box.

  Jack Lacy
a year ago
The struts Arnott very good.

  Pasa Williams
3 years ago
They are the best company that I have ever worked for

  Jeff Thompson
5 years ago
Nice,Clean, and friendly!

  Hopeless Mechanic
6 years ago
Nice place gr8 service and parts real classy

  Jack Herman
3 years ago
Deliverd a load. Everyone always helpful

  John Hanlon
2 years ago
A great place to work.

  Tony Cirocco
7 years ago
Great parts and service.

  Will Rowland
2 years ago
Excellent