AutoNation Collision Center Margate

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  david palmer
3 weeks ago
I recently had my car repaired, and I'm pleased to say that the experience was excellent. The technicians were professional, efficient, and thorough in their work. They addressed all the issues and even went the extra mile to check for any potential problems. The repairs made my car look like new. Overall, I'm highly satisfied with the quality of work done on my car. I dealt directly with Jason and he made my experience seamless. I highly recommend AutoNation.

  William Buscaglia
4 days ago
Unfortunately I've had to rely on Autonation Collision Dep't. more than once for repairs, however they are just fantastic. It starts with Aimee Hetu, their customer service person, who is a pleasure to work with...sincere, professional, and so helpful.... and it continues with the quality of the work that they do. I couldn't be happier.Bill Buscaglia

  Aynav
a month ago
So thankful for the team here! My car was returned to me feeling brand new! The staff was professional, yet friendly and kept me updated every step of the way! I would definitely bring my car back for any service needed!

  Lou Lou
2 months ago
I received excellent customer service from my Collision advisor Brian Rabinowitz. My car was repaired in the time frame they said it would be repaired. I will be back in the future if I should happen to need my car's body repaired again. Autonation Collison Center is a great place to go if you are in a car accident and need your car's body repaired........L. Lupino

  Joan Scott
a month ago
I took my Car there to be fixed after an Accident and I was very Please it looked like it had just come from the dealer. Like brand New. Very impressed. Thank guys.

  Gregg Berger
7 months ago
Avoid!! They had my Range Rover for 2 weeks to finally tell me that they didn t have a technician that could work on it. His position hasn t been filled yet . 2 weeks of wasted time and rental car fees. Absolutely no type of compensation to cover those costs.Service: Body & TrimService: Body & Trim

  John Reale
6 months ago
Thought my truck was done but they made it like new again! As expected these days there was trouble getting all the parts but Omar did a great job keeping me in the loop....... I hope I don t need the services of a collision shop again but if I do........ I would be right back there!!!!

  Gr8er Good
9 months ago
I worked with Brian! He was amazing. He was very diligent with keeping me abreast of my car s status and made sure all of the things wrong with my Mustang were taken care of the proper way. He explained all things that needed to be handled and my car was fixed flawlessly. Thanks Brian and team!!!Service: Body & TrimService: Body & Trim

  david strauss
5 months ago
Hector C. was great to work with. He continually keep my updated and delivery my vehicle fixed perfectly and detailed.

  Patrick Scott
3 weeks ago
My vehicle was returned to me like new and job was completed on time.

  Frederico Smiliansky
5 years ago
Unfortunately the minimum is 1 star, but they deserve ZERO. This autonation shop was well recommended from the folks at my dealer, with the promise to warranty the repair as long as you own the car. Well, besides the fact the repair took 2 weeks longer than what was promised to the point the insurance didn t even pay my rental car for so long, months later my bumper started to peel off the clear coat coincidently exactly where the original collision was. The shop manager found every ridiculous excuse to deny the warranty and offered me a discount on a possible repair. oh, we didn t paint here, oh it was a rock, oh the fender moved ... it made me extremely nervous to hear so much BS. I started a formal complaint with MB coconut creek and autonation about this. DO NOT USE THEM.Ps: I didn t read all reviews yet, but I already realized some are from people I know that actually work there. So, I wouldn t be surprised about fake reviews....

  Bryan Wilson
a year ago
Had my truck fixed here after a minor fender bender. Hector was fantastic! He kept me informed and worked with the other parties insurance even when they weren't cooperating.The repair was done expertly and professionally. You cannot tell anything ever happened.

  Victor Leiner
a year ago
Overpriced, poor communication and do not finish the job. Left my car for 2 weeks for a small scratch on my passenger doors. Was quoted an astronomical amount but trusted the Autonation Brand. Called to see if my car was ready as no one called me to let me know if the car was completed. Was told all set and ready to go and I could stop by whenever I wanted to pick up. Once I got there was told the car wasn t ready, needed 15-20 minutes. 3 hours later my car was pulled around. They hadn t gotten all the scratches fixed.Disappointing. Poor communication and didn t finish the job.Service: Painting

  Leandro Ceron
a year ago
It has been a month and a half and my wife and I are still waiting for our car!!! They blame it on shipping issues, but when you work with UPS and FedEx as well as local carriers, you know it does not take this long to get all the parts. To top it off, they told my wife the car will be ready a week ago, that they were only waiting on one of the headlights, only to be told a day later that they got the wrong healdlight. On Friday 7/15/22 they told me that the light was on the truck for delivery and that they were expecting it to arrive in the afternoon. I called today, and still no update. This is the worst body shop experience I've had in 20 years of driving.

  Silvino Cabral
2 years ago
I have an ML350 Mercedes that needed body work and the wheel refurbished. They assured me they would do good job by removing the windows and trims in order to paint and repair the damage correct. After leaving my car there for a couple weeks when the repairs where committed to be ready I called a couple days after the schedule complete date and they told me the car was not ready and they were in the process to reassembling the glass and trim and cleaning. I then stopped by to picked up the car a few days later and when inspecting the car I noticed the metal finish around the wheel was not bent back in place and was painted over, the manager agreed they missed it and to have it sent back to the shop to have it repaired and repainted. A few days later the manage called to pick up the car and we went back to pick up the car this time we did an inspection of the location where the repair took place to repair the damaged where the car was hit and notice that paint streaks on the edge of the window and paint bubbles between the glass and trim meaning that never took the glass out or the trims to do the repairs as promised. Not only it was a lousy dirty job they lied to us. The Manager agreed that the repairs were not up to their quality standards and asked for us to bring the car back when we could and they would fix the issues. Unfortunately I had to leave to go back North and did not have the time to bring the car back to them to fix the repairs correctly. I am very disappointed I was lied to and to mention the repairs were not done properly. I would not bring any of my cars back to this dealer even though they suggested to bring the car back to fix the bad repairs. Very unhappy customer!!!Service: Body & Trim

  Catheine Fulton
a year ago
The collision manager called to give me pertinent information re my car, when I should expect the parts & repair. He had already spoken with adjuster & I didn t have to do anything except come when scheduled Pay my deductible & go. They were very courteous & professional. I ve never seen car repair so easy. Thank you Service: PaintingService: Painting

  Scott Katz
6 months ago
Excellent service. The staff explained everything clearly and repaired my truck in the time promised.Service: Body & TrimService: Body & Trim

  Laurie Madenfort
a year ago
Excellent service, quality workmanship. Hector is a Pro and pays attention to every detail. If you want your car fixed correctly with quality parts and knowledgeable technicians, this is the only place!

  Global Automotive Solutions
4 years ago
First time that I spoke with Crystal I was lied to about my repair. Golden they were very busy and it would be done within days and did she had already ordered the part that I needed. Come to find out none of that ever happened. After drop off my vehicle set for week before they did an estimate to send to my insurance company. Still no part ordered by the way. Walker who I dealt with that the body shop lied to me on several occasions told me get me a rental car on Monday if he could from his manager. I spoke with him about the car. In his defense however he did say he got my insurance company to pay for 4 days of rental. Then again promised the car in 2 days on Wednesday. On Wednesday called me to tell me there was a parts problem and it wouldn't be done. On Thursday never called me at all. On Friday he returned my call after I left a message with other people there. He was able to finish my car Friday afternoon, well not really finish it it's still needed to be buffed out in the door handle is left loose on the driver's door. Back to life in the afternoon he promised to have the tow truck drive the car to my house at 5:30 that afternoon with no one answering the phone. I called repeatedly to find out where my car has been. I was told by him did the card been picked up at 2:20 in the afternoon and he had no idea it should be at my house by. Can't leave the car arrives at my house at 5:48 that evening 3 hours and 20 minutes later when the shop is only 15 minutes away. To my surprise ( well not really). The tow truck driver informed me that he really only took the vehicle up 20 minutes ago. Lied to again. One good note about this body shop the painting in the body repair was excellent top notch first class people skills not very good at all. So we need to get the car back in and get the rest of the work finished part of that is my fault though because I am ill with cancer.

  Jamekia Ricks
2 years ago
I had the best experience here. I am so happy I chose this location to repair my vehicle. I was getting my front bumper and headlight replaced after a accident. They made my car look brand new. I love it. Thanks to Reinaldo for his great customer service and patience.

  Mercedes Irving
3 years ago
I recently had repair work done to my vehicle by the Autonation Collision Center in Margate. I was very impressed by the level of professionalism and customer service. Jan was excellent are keeping informed every step of the way while coordinating with the insurance company. He arranged to have the rental car there for me when I drop off the car and the rental returned when I picked up the car. I have not been leaving the house much due to concerns with COVID and I felt their facilities was extremely clean and their procedures to minimize contact exceptional. I would use them again for sure.

  E D
a year ago
After 3 months of waiting for my repair I was told my car is ready. I look up on their google page what time they open it clearly says 7:30am. No one is at front desk only person that is here is a cranky elderly guy that doesn t know how to ring up a customer. What s the point of using this guy as an opening employee?Service: Body & TrimService: Body & Trim

  Brian Carlton
9 months ago
Hector C., my service writer was wonderful! He worked with my insurance agent expertly throughout the process. Thanks Hector!Services: Painting, Body & TrimServices: Painting, Body & Trim

  JTFIT JT
5 years ago
I would like to thank the Autonation Collision Repair Team for an outstanding experience! I'd like to send out an extra special thanks to the specific individuals that were involved in the repair of my vehicle! Each of them went out of their way, and went above and beyond to make sure that my vehicle was well taken care of! Thanks and kudos to Luis for managing the whole process, keeping me in the loop & informed, and looking out for me and my vehicle whenever possible! Additional kudos & thanks goes out to Jason, Efren, & Steve for their professionalism and great work! Again, thanks to the whole team for a great experience!

  Fidel Tamayo
11 months ago
I was welcomed right. The car was inspected by a professional estimator. Everything went well in a smoothly and seamless process. I felt it was well handled.

  Deborah Beylus
3 years ago
Range Rover parts from England are having delays due to Covid shipping and factory issues. I informed the repair representative Walter prior to hiring auto nation that I would use auto nation but did not want the car to wait at the repair shop until the parts needed were in the shop. I made it clear I did not want to be without my car for longer than necessary. So I let them inspect the car and order the parts needed prior to me dropping off the car. I was called in late February that the part was in and if I dropped it off on Monday March 1 it would be ready by Thursday.Fast forward I was called on Tuesday after the old part was removed that the new part was damaged and that they would have to wait for another part to come from another dealership. Then I receive a call that the second n�e part was damaged and that they had to order it from England. I was unable to pick up my car because the old part was removed already. So week after week I was given false assurances as to when the part would arrive from England. Finally after almost a month in the shop I picked up my car yesterday and the shop made no apologies or concessions for me paying for a Range Rover for a month and not having the opportunity to use it while the car sat waiting for a part. The manager Matt Albright was rude and unapologetic. I do not recommend using auto nation repair.Service: Body & Trim

  Jennifer Martin
6 years ago
We chose AutoNation Margate to repair our Mercedes C300 as per the recommendation of the Mercedes Dealership. Our rep that we worked with was Junior and he was very good. He was very responsive and would keep us updated on the progress of our car. However, when we went to go pick up our car the day it was finished there were scratches on the bumper and a chip in the front headlight! That delayed our car being ready for 5 more days. That, to us, was unacceptable. It didn't seem like they bothered to rush the repair. There should have been a full inspection of the car to ensure everything was finished and ready prior to having us come. It's quite obvious the car was bumped up after the initial repair work was completed. We then had to leave work early a 2nd day to then go get the car. We asked AutoNation to pick us up from work because we couldn't leave early again and they said we were out of their 10 mile radius policy ( we were 15 miles away). They did offer to tow our car at their expense to our home due to the inconvenience, but after our initial experience of scratches on the car we wanted to inspect the car ourselves before paying the deductible. Overall we were not too impressed with AutoNation Colllision Center Margate and I would not be so quick to recommend them or use them again.

  Mahsa
5 years ago
Had my car there for repair. A collision that was not my fault mind you. The estimation was for 3 days. The fourth day I get a call from the insurance telling me they are not paying for the rental after the 3rd day. Finding the contact person at this place was mission impossible. I left messages and finally she calls telling me they are waiting for a part to arrive, something that should have been notified to me. My car was drivable. Finally when I demanded to speak to the manager she calls me back telling me she already called the rental place and renewed the rental agreements. Guess what I ended up paying for the rest of the car rental. It was an additional 7 days. My sanity is more important so I gladly paied myself than deal with these people.

  Whitley Gilbert
4 years ago
Had a minor fender bender. The rep from the collision center was awesome to work with. Managed everything seamlessly with our insurance company. Even helped arrange a rental car with Enterprise. We experienced a crazy situation with Enterprise. The agent alleged damage to our rental SUV. When he pointed out the spot, my husband thought he was joking. Next thing you know, we received a notification from Enterprise about the damage and ensuing investigation. I called our rep from AutoNation and he was shocked. Told us he would handle it bc AutoNation does a lot of business with Enterprise. Lo and behold, he did! He said the rep from Enterprise was completely off base and the investigation was cancelled. There wasn t any damage - not sure what the rep was trying to accomplish... He didn t have to do this for us but we greatly appreciated his help.Highly recommend. Great customer service.

  Bryan Morrison
6 years ago
First time customer and both the collision and service depts were excellent. The collision rep Alina was courteous and very helpful. The new body work improved my car's look 3x. Handled the insurance supplements timely.Yorli in the service dept kept me informed and communicated with me both good and bad news.I'll continue to use this facility for servicing my vehicle as it needs it. Nothing negative say on this trip.