Mercedes-Benz of Orlando Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ZeAnn Benz
a week ago
I recently had an exceptional experience at the Mercedes Benz service center. From the moment I arrived, my service tech demonstrated genuine care by actively listening to my concerns and displaying remarkable patience. He went above and beyond by accompanying me on a test drive to personally assess the vehicle s issues. After confirming the concerns, he promptly submitted a work order to address them. Overall, I was thoroughly impressed by the professionalism and dedication of the service team, making my experience truly outstanding.In addition to the exceptional service, the transition to a loaner car was seamless. The staff efficiently facilitated the process, ensuring minimal disruption to my schedule. Overall, the smooth handling of the loaner car further enhanced my positive experience at the Mercedes Benz service center.After picking up my car approximately a week later, I m pleased to report that everything has been running smoothly. I ve been vigilant in listening for any potential issues, and happily, there haven t been any concerns so far. The Mercedes Benz service team s thorough attention to detail and effective problem-solving have certainly left a lasting positive impression on me.A heartfelt thank you goes out to Albert Vidal Lladi and his dedicated team for their outstanding work. Their professionalism, expertise, and commitment to customer satisfaction have truly made a difference. My experience at the Mercedes Benz service center was exceptional, thanks to their efforts.

  Joel Leonard
a month ago
I recently had my Mercedes Benz oil change done and I am extremely satisfied with the service I received. The staff at the dealership were professional and knowledgeable, and they took great care of my vehicle.The oil change was done quickly and efficiently, and they used high-quality oil and filters for my car. I appreciate that they used genuine parts and products, as it gives me peace of mind knowing that my car is being taken care of properly.The staff also performed a thorough inspection of my vehicle, checking for any potential issues or maintenance needs. They provided me with a detailed report of their findings and discussed any recommended repairs or services. I felt like they genuinely cared about my car's well-being and wanted to ensure its optimal performance.Overall, I am highly satisfied with my Mercedes Benz (Maitland)oil change experience. The service was top-notch, and I would definitely recommend this dealership to other Mercedes owners. They exceeded my expectations and I will definitely be returning for future maintenance needs.

  Chris Washington
a week ago
I will give them credit. They are good . at finding the most expensive repairs just right after your warranty expires. Maybe it s a coincidence but I find it highly suspect. But to their credit I don t think it s just their dealership. I think all of Mercedes Benz s will refuse to honor the warranty unless you video record them in the car with the noise they will just put failure to duplicate on your ticket wash your car and waste your time until the warranty runs out. Sold my Mercedes after their $5000 repair quote and will never buy another one in my life. I definitely won t pay for any more warranties either.

  B Tran
a month ago
The service and sales departments were outstanding. However, one issue I encountered was the use of handicap parking spots for displaying vehicles for sale. While I understand the need to showcase inventory, it would be beneficial to ensure that these spots remain available for those who truly need them. Overall, I had a positive experience, but this particular aspect could be improved.

  Becky Montesino-King
a week ago
Excellent communication with our Service Advisor, Mike. Car was ready before we expected, always nice. The waiting lounge is comfortable. The only recommendation I have is to supply ANY other snack than Cheezits in the lounge. Thank you, everyone!

  Crystal Blevins
2 weeks ago
This Mercedes Benz dealership service department is by far the best I ve taken my vehicle to. The staff there is helpful and the wait time is not bad at all compared to others. Christian is usually the service advisor that I use and he is great. He keeps you informed and lets you know exactly what s going on with your vehicle and always gets back with me in a timely manner when I have questions or concerns. I used to take my vehicle to Mercedes Benz of South Orlando and their customer service there is terrible and the staff is awful, no one calls you back and they keep you waiting forever for your car. The service manager won t even take your calls or call you back. I won t ever take my car there again. Go to Mercedes Benz in Maitland, you won t be sorry and it s definitely worth the drive.

  John Daddysman
a week ago
We took our GLA250 in for repairs to the moonroof, recall and the dashboard was lit up like a Christmas tree. They diagnosed that both rear speed sensors had gone bad, that s why the dashboard lights were on. The repairs were made and we picked up the car and at high speed it vibrated severely, we turned around and went back. Just a heads up, I have aftermarket custom wheels on it and you have to hand tighten them first to make sure they re centered, then torque them. They didn t know that, so our service advisor took the car back and they corrected the issue. We were treated with the utmost respect the whole time!

  Freddy
4 days ago
We took our Mercedes E550 coupe model 2014 for multipoint inspection just to make sure all is good (to show our customers satisfaction) with the car the service adviser Mr. Peter was very co-operative, Multipoint report was all good all we had to replace is for a new battery which they did.

  Akai Sasori
3 months ago
We all know Mercedes-Benz makes an amazing vehicle. We all know that it just emanates a certain classiness as one sits in one.However, this review isn't about the cars or any of their products; this is about the employees. More specifically Luis.My best friend and I had a quoted list of maintenance for her car. Luis was above and beyond when it came to honoring the quote after a policy change happened. As stressful as the whole ordeal was as a "co-pilot", Luis was extremely clear and intent on getting us the best outcome possible. When the corporate policy worked against us, he was able to find a way to make it work out in our favor.Every time we go in for anything Mercedes-related, I get a feeling of hospitality, which is way beyond feeling welcomed. The lounge area for customers has a very interesting coffee dispenser...and it was pretty good. Everyone greets you when passing by and because of Luis, I know that customer service isn't dead.Any Mercedes drivers in the Central Florida area should make the best maintenance decision possible for themselves and their families and go in to find Luis. He'll let you know what customer service is truly about.We Love you Luis!

  Dwight Edwards
a month ago
Everything was great. We talked over my Warranty. We scheduled my oil change at a later date. Since I was a little early. Vehicle was cleaned to perfection. The video of my service is a nice touch. Thank You

  Erik Roth
3 weeks ago
Service manager quoted me $1,500 to do a trans fluid and filter change. Then told me call him on his cell phone after hours and he could work me a better deal. 3 times the cost for the same service at Orlando north or south. Beware

  Faison Graves
3 months ago
My husband and I have been bringing our Mercedes vehicles to Mike Hertz at MB Orlando for over 7 years, and he s become family to us. He s caring, Andi always feel prioritized to him; as a mom of two I need my car, and if my car needs a little extra care, Mike has always had a loaner ready for me and it s a seamless transition. He s made family road trips happen when we thought we d have to scrap it due to an engine issue- he and his technician team are true miracle workers. Mike s friendly smile, compassion, and incredible customer service is honestly what s kept us with the Mercedes brand for 12+ years now.Everyone greets us with a smile and are always welcoming, and the great customer service from Mike and the team is why we only choose Mercedes Benz of Orlando.

  Nae Jnz
3 weeks ago
Mercedes-Benz of Orlando never fails to impress. Thank You Marcus for handling my car service with care. I always appreciate that you are thorough and professional. Your recommendations have always been key in keeping my vehicle in pristine condition.

  Larry Barnes
3 weeks ago
I have been so lucky for many years now to have Mike Hertz as my "GO TO" guy in the Service Center. There has never been anything that he couldn't help me out with when it comes to my car. I don't just consider my Mercedes-Benz S-Class as a means of transportation to get me from point A to point B. It does, however, do that in pure luxury, but I also take great pride in maintaining it to the highest level and Mike plays a very important role in seeing that this is accomplished, and I can't thank him enough.

  Stephanie Curtis
a week ago
Raymond and Elizabeth were wonderful and when there was a little hiccup with the cleaning, even the manager stepped in to help clean my mats. Thank you for the care and great service.

  Nelson
3 months ago
Had a rack and pinion installed in my E-Class. My service advisor Alberto is the best. He will tell you exactly what your vehicle needs.I was stressed out about not having a vehicle for over a week but somehow he made it better. Problem was diagnosed and fixed within reasonable time. I was provided to and from transportation which made things easier. I want to thank everyone at Mercedes of Orlando Maitland.

  Paulina Kowlessar
3 months ago
My experience was great! Christian was able to help me with quick service and kept me informed throughout the whole process with text updates. I was more than pleased with the results after getting my car back!

  Arcky BTHS - Aero 76
a month ago
Service Dept is by far the best in Orlando! Christian knocked it out the park with his customer service skills. Honesty and concern means most to me and he was above the bar!!

  Faith Phillips
a month ago
My annual service has just been completed @ the Maitland location. Once again I'm very pleased with the quality and care rcv'd. Much appreciation to my service advisor Marcus Diaz & staff for being so thorough.

  Bruce McCullough
3 weeks ago
Responsive service! Highlighted issues not obvious to me. Repairs handled expeditiously. Friendly. Easy to work with. Well satisfied. Am return client.

  Justine Fournier
2 months ago
Had taken my vehicle to another Mercedes dealership nearby due to rattling noise, and they stated that they could not find what was causing it.Mercedes Maitland found it in one test drive had the parts ordered and fixed within a week!Great service. Great communication!

  Verne Bragg
2 months ago
I was kept up to date on by Raymond and his team. I had to wait for my vehicle and was easily able to work remotely from the customer lounge. I was pleasantly surprised that they completed my service even faster than expected. Thank you!!

  Rolando Mendoza
a month ago
When i went to Mercedes-Benz looking for a specific vehicle they spared no time in getting what I wanted and was very informative and actually ensured i wanted the vehicle before purchasing. I was very pleased with the staff and how easy they made it for me.

  Stella McCaffrey
2 months ago
We actually drove farther than two Mercedes Benz dealerships that were closer to our home because Albier Abdelsayed just made the process of finding our new car and purchasing it so much simpler than the other dealer/s. I've been a customer of Mercedes Benz since 1998 but have always done business with the Greenwich CT dealership (25 years?!?). So glad that with our pandemic move down to Florida, we can continue that relationship at a more convenient location but still feel like a valued customer and expect the same level of service and professionalism.

  Marian Galladay
2 months ago
My first service appt..visit was explained for work process..what to expect,etc. Kept aware by dealership of what was happening and problem was solved..All parties were very patient & professional. Definitely "under promised and over delivered"!

  Mayra Fernandez
2 weeks ago
I ve been going to this Mercedes Dealer for over 20 years. I ve been working with Rafael for all 20. He is absolutely fantastic.Honestly everyone I ve worked with are knowledgeable and courteous.

  Paula Geiger
3 months ago
Easy to make appointment. Quick checkin. Service took longer than expected because they did not have the battery needed for my car, even though they knew I was coming in to replace the battery.

  Veronica Schimp
a month ago
Mike S. Always makes sure my car is well cared for. I have been going there for 15 years and they are always excellent. They do what they say they are going to do and do it well.

  alejandro trevino
2 months ago
I bought a new car in November, since then I have had battery alarms, after taking the car 3 times, the issue has not been solved. Disappointing reliability.

  Dan Thompson
3 months ago
I came to Mercedez-Benz to see a 2019 suburban I found on the internet. Frank Whitton was extremely helpful in the whole buying/trading process - made the whole process quick and easy. Thank you for excellent customer service!!