Tire Kingdom

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shannon colon
a month ago
Genna is INCREDIBLE! My car unexpectedly shut down and was unable to be started again due to an anti theft feature on the car - after testing everything under the sun she was able to pin point the issue and went above and beyond to find a fix for us. She did not give up until she resolved our issue. We re so beyond grateful for her, not only because she was able to give us a same day fix, but because she was more than accommodating in the event that we needed to leave the car overnight while sorting out a tow. Genna, thank you a million times over for your help.

  Jason Van Meter
a month ago
Edit to my original review: As long as Genna is the store manager I will continue to service my vehicles at Tire Kingdom. She was the one that reached out to me after I tried several times to contact the corporate office with no response. Genna contacted me, apologized, and corrected the situation. She s the reason I will continue to have my Highlander and Avalon serviced at this location. I feel like she genuinely cares for her customers.Took my Toyota Avalon to Tire Kingdom on 11/16/23 because tire pressure light was on. They replaced all sensors, but light would not go off. Still charged me over $539. Told me to drive it for the weekend and bring it back if the light didn't go off. Took it back on 11/20/23 because light was still on. They could not fix it and told me to go to my Toyota Dealership, which I did. Seminole Toyota replaced the sensors and the tire pressure light was fixed. Paid $539 to NOT have my problem corrected. Have emailed customer service twice with no response.

  Carolina Diez
a month ago
Took my car in for an oil change and asked for transmission fluid to be added. I was told it s very complicated on most cars and tried to avoid doing but said she would check the fluid level. Got a call saying car was ready and transmission fluid was checked and it is good. Something told me she was lying. Took across the street to get a second opinion and transmission fluid completely empty and seemed to be a leak, because the fluid was everywhere under the hood. Would not recommend.

  Michael Knowlen
2 months ago
I want to express my immense gratitude to the individuals at this store who went above and beyond to assist me in resolving both my tire issue and the challenges I faced with the warranty company honoring their agreement. Dealing with an insurance problem involving an external tire insurance company (Assurant) proved to be exceptionally challenging. Enter store manager Genna Tucci, who not only successfully facilitated the repair of my tire but also managed to secure payment from the insurance company.The demands and hurdles imposed by the insurance company were incredibly taxing, and I lacked both the patience and the expertise to navigate through them without Genna's invaluable assistance. A heartfelt thank you and commendation to Genna for skillfully resolving the situation. I extend my appreciation to you and the dedicated team at your store

  N. S.
2 days ago
Honest, efficient, professional, and makes the customer (me) feel heard and valued. Genna makes this location a well-oiled machine! Truly.

  Jill Kaznowski
a month ago
Michael was amazing and wonderful help me get new tires to be safe on the road once again, and suggested a Alignment and I m so grateful that I had such great customer service and I will recommend everyone coming to this one on 434 by Winn-Dixie .

  Lexy Quintana
6 months ago
DO NOT GO HERE!!!!! If I could give negative stars, I would!!!!We called on 09/16/23 and received a quote of about $770 for 4 Michelin Defender 2 tires. We made an appointment and paid a deposit of $25. We show up for our appointment on 09/17/23. When we arrive, we were told by Natasha-who was slurring her words and could barely keep her eyes open, that the cost was $928 and it would be an additional $7 per tire for the tire stems. Now we get into the issue of the price discrepancy. While going back and forth with Natasha, my husband is on the phone with a different location and they say it's ridiculous they won't honor the quote. This location was the only location with those specific tires in stock at the time until Monday but the issue was they were needing to be replaced for a road trip occurring on Monday. As my husband is outside on the phone with the other location, Natasha tells me that she sees the problem, we weren't quoted for the tire disposal fee (of $150??). At this point we don't feel comfortable and decide to leave. We asked for a refund and are told the only person that can process the refund is the manager, Jenna that is off that day and she will be in contact on Monday 09/18/23.We end up calling the store back on 09/22/23 and speak to a male employee about the refund. He collects the card information and tells us ok, he'll get it processed shortly. We asked if he didn't input the information right then, what was done with it? He told us he WROTE IT DOWN ON A PIECE OF PAPER!!!! We asked what was going to be done with that information. He says it'll be blacked out with a sharpie and discarded once the refund is put in.As of today, 09/29/23 we still have not received the refund so we call again and this time get the manager, Jenna, on the phone. Jenna also sounds as if she's slurring her words. She told us that she has no idea about this problem and asks for the card information again which we refused to give since it was already given. She said she has no idea where that paper is with our card information on it!!!! We have called customer solutions and have requested for the area manager or regional manager to contact us about this and are prepared to press charges if our information is used. We were going to go with Tire Kingdom because we felt they were a trusted well known company, however I would recommend everyone stay far away from this specific location and take your business elsewhere!

  Ken Haun
3 months ago
If I could give this place zero stars, I would. I own a performance shop and use shops like these to do tires, alignments, and basic things that I do no have the equipment to do myself. I brought them my personal vehicle for a basic 4 wheel alignment. I picked up the car and was told The car is aligned but it wonders when you drive it. The mechanic diagnoses this as needing a new steering rack . Knowing the vehicle inside and out because we built the car from the ground up in house, I knew there was some misunderstanding because the rack in the car is only 6 Months old and showed no signs of damage or malfunction. Got the car back to my shop to inspect and it was clear that the car had not actually been aligned. There was front toe adjustment made only. Nothing else was touched. So I brought it back and they said they would try again and I offered some technical assistance to the manager and she accepted my offer to help the technician align the car. The technician pulled the car onto the rack and when I approached her she said to me if you know how to do alignments why don t you just do it yourself . She then told me they don t do camber adjustments here they are just a toe and go shop. She told me I should just take my car to an alignment shop if I want it right. So I kindly asked the woman to park my car outside and not to touch anything. I got a refund for the alignment. For anyone still reading this, this is not a safe place to bring your car to. The woman doing the alignment told me she was the only mechanic on staff and everyone else are just tire changers. If this woman cannot even perform a simple 4 wheel alignment then she has no business doing alignments or perforating any service which requires a car to be aligned. This is basic automotive skills we re talking about. I learned how to perform 4 wheel alignments when I was in highschool. Anyone can do it. I even offers to show this young woman how to do it. She had no interest in learning. Just replied we don t do camber here . What a joke.

  Bobby Mims
3 months ago
Dear Tire Kingdom Management,I am writing to express my disappointment with the recent service I received at your Longwood location on 1/11/2024. I called in to inquire about a quote for 4 new tires, an oil change, and an alignment, and the initial gentleman I spoke with provided a quote for these services, referencing my truck's make, model, and year from previous visits.However, upon dropping off my truck, I received a call stating that the initial quote did not include 7 quarts of oil, only five. Additionally, I was informed about purported issues with my front brakes, with an added cost of $600, and an extra $100 for the oil change due to the additional 2 quarts. I reiterated that I had a recorded phone conversation with the original quote and expected it to be honored. The response I received was dismissive and unprofessional, with the suggestion to proceed with only 5 quarts, accompanied by a questionable remark about not making it out of the parking lot.Later that evening, upon picking up my truck, I encountered an uncomfortable situation with the manager, who displayed a self-assertive and somewhat arrogant demeanor. Behind the manager was another employee who was pacing around with a baseball bat. Although he did not directly threaten me, his presence created an unsettling environment for me and my 10-year-old son, who became visibly nervous.Requesting a printout of the alignment report, a standard practice at other Tire Kingdom locations, was met with the explanation that the mechanic forgot to print it, leading them to request a photo for email. This, combined with the lack of uniformity among employees and an overall tense atmosphere, raises concerns about the management of this particular store.I have been a loyal Tire Kingdom customer across different locations, but this experience at the Longwood branch has left a lasting negative impression. It is evident that proper management is lacking, and the employees seem to mirror the unsatisfactory attitude displayed by the manager.I hope you take this feedback seriously as constructive criticism, and I trust that improvements will be made for the benefit of future customers.

  Dilbar Adilova
5 months ago
Great service! 5 star, I d give 10 if I could. A month or so ago, Michael from Tire Kingdom helped and saved my car It was first car, and I m a new driver, so when my car did not start I did not know what to do. So I was crying, thankfully Tire Kingdom was just across the street. I went there and the lady and Michael made sure that everything is good with my car, he changed the battery and we got some gas as well. Now I know that I have to have a fuel tank ib my car always and never forget to put some gas so I wont ran out of it when I need it. Thank you so much for your help, I really do appreciate it You re the best, Customer service is a top

  Angela Hauke
2 months ago
Mike helped me immediately with a tire issue at store location 4080 in Longwood FL. Thank you so much for the kind and swift service I need to get back to my normal day without an hiccups. I really appreciated Mike s help :).The service and care this team provides for my jeep is awesome and that s why I bought my tires here as well.

  Danielle Elena
a week ago
Genna is amazing and always the most helpful when having to get my car serviced. She s the reason I won t go anywhere else.

  Ayush Jha
a year ago
Great experience. Called them and was told they could squeeze me in despite appointments, I brought my car in, signed for the purchase of the new couple of RunFlat tires and left it there. The experience was a breeze, not sure why this place doesn t have the best ratings on Google Maps. The work got done earlier than expected, which is always appreciated. Both the people that worked with me were helpful on this visit.

  Tyler Lamb
3 months ago
Sebastian was great, he helped me with everything i needed and more. The parts i needed were at a great value and installed in a timely manner. I will be going back again and again anytime i have issues! Thankyou Sebastian.

  Sebastian
3 months ago
Quick easy and very understanding if their customers. Front counter was very helpful and even gave me a couple quotes i asked for. 10/10 service i will be coming back without a doubt

  Mike Edvardsen
6 months ago
Most people don't take the time to write a good review and people are quick to write a bad one. But my experience last week at Tire Kingdom 805 W 434 in Longwood was above and beyond expectations. I brought my vehicle in for new tires and was helped out immediately by the manager Genna. She was super helpful and knew exactly what I needed. The time they told me was spot on and I picked up my vehicle and would recommend this store to anyone. I will be going back for my for all of my vehicle needs.

  Grant
3 weeks ago
Worked tirelessly with Genna to get parts and fix the axles and exhaust on my car, at a price I could manage. Thank you so much for your help and commitment to this project, as these things mean the world to me!!!

  Diego -
3 months ago
Sebastian is one of the newest faces i ve seen there. He took excellent care of me and my car, quick service what else can you ask for ! 10/10 will be coming back for all my vehicles needs.

  Laura Bornstein
3 months ago
Michael and Sebastian are just amazing! Got me and my husband in and out of the shop in no time. Will always come back just for Michael and Sebastian!! Amazing workers.

  Thomas Bankes
6 months ago
Wonderful service. Even when they are slammed, they were still able to get my car in and out. they did a thorough inspection of my vehicle and let me know everything that needed to be done in the future. I highly recommend this facility.

  Maddie Holland
a month ago
They took me in at the end of the day and helped me out in less than an hour. Life savers!

  Fozia Shan
2 months ago
Was here on business and needed special tires, after 27 calls to local tire places, Jenna and Mike went above and beyond to make sure I had the correct tires and was able to drive 300 miles home safely.

  Joseph Fernandez
3 months ago
I brought my jeep in for some work, and was met with staff that was highly professional, and helpful toward answering my numerous questions. My jeep handles great after all the work they put in and I'm highly satisfied.

  c marie
a month ago
sebastian was so helpful and kind, and helped me with my tire issue!! i definitely recommend coming here for any tire needs. 10/10 :)

  Kenneth Brugonone
4 months ago
Unfortunately this is probably the last time I'm going to Tire Kingdom or recommending to a family member when their tire eats a screw. My wife brought her car in to properly plug and patch a hole from a screw. She was losing air too quickly so I already had a temporary rope plug stuck in the hole. When she arrived at the shop they said the hole was too large and she would need to replace the tire. Funny thing is I already measured the hole at 0.19 Inches with a measuring caliper and the USTMA regulation that they follow is 0.25 inches. They could have patched but instead they upsold my wife to a brand new tire (the tire with the hole has less than a thousand miles on it). Congratulations Tire Kingdom you got a new tire purchase out of my wife but it wont ever happen again. Needing to buy tires sucks. Being coerced into buying a tire you don't actually need is infuriating.

  Emily Woods
2 months ago
Great experience here, Genna always knows what to do and I ve been back multiple times. I appreciate all their help! The staff has always been friendly and helpful and willing to answer any questions.

  Heather Mushrush
5 months ago
Michael and Jenna were stellar today!! My cancer patient husband and I had an event to be at and they arranged putting a new tire on my car in 20 minutes! The team here is amazing and we will be back!!!

  Mary Sykora
2 weeks ago
Thank you to Michael at Tire Kingdom for taking care of my daughters tire needs. He was very professional and kind. Appreciate you!!

  aramis2wavy -.
3 months ago
I 100% recommend Sebastian, his very hard working manner & the amount of respect he has. Customer Service is great, I will forsure be returning with every vehicle I can !

  Jacquez Barnett
5 months ago
Came here around closing time bc I had a nail in my tire and the staff Natacha and Mike was very nice went above and beyond and help me get my tire repair. I highly recommend here great staff.