Greenway Kia North Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aurianna Parra
a month ago
The experience at Greenway Kia North was the best I have ever had, I was VERY SATISFIED with this location they had got me in right away the same day I called maybe about a hour later supper fast and as soon as I pulled up to get my oil change immediately Chris had came up and took very good care of me he was very friendly and hardworking and even went over everything with me and kept me informed through the whole appointment giving me status updates. Chris had offered the customer lounge or transportation while waiting and that was very generous and kind of him but I did not need it but I think that is a wonderful thing to provide makes you feel well taken care of. WOULD DEFINITELY RECOMMEND to any family or friends. The service was VERY FAST took about a hour maybe less and I got my car back looking supper cleaned which it definitely needed, I didn t expect it but green way Kia North definitely went above and beyond. Thank you chris for your great service, amazing personality, positive personality& updates you made my experience at this location the best. I appreciate this dealership& 10/10 recommend.

  LaDonna Tucker
2 weeks ago
I ve updated my review merely because of my service representative. I am grateful that she was assigned to my case because without her superior customer service I would ve had no faith in this process. I appreciate her hard work and her continued communication and empathy. She definitely deserves recognition for her hard work as well as the mechanics who worked on my car diligently! I do still have some bones to pick with the extended warranty company but that doesn t fall back on this Kia location, their service, or the employees. Thank you for all your help Kia!

  Jenna McCoppin Klein
4 days ago
I always have a great experience with Greenway Kia. It was easy to book a service appointment online and they got everything taken care of in a timely manner. They even offered a shuttle service to take me home and pick me up when my car was ready!

  Gerald Robinson
2 months ago
A lot of the staff people are unprofessional. I had my car in for service yesterday. I was told it would take a couple of hours and they had the car for the entire day. Throughout the day, I had to make five different calls to check the status each time I was hung up on.. There was definitely a break Between customers and technicians and service people. The only good thing was I was quoted a price and then when I went to pay it was actually cheaper so that was a bonus. I will return to the store, but I definitely will have to get myself in a certain frame of mind to deal with their version of customer service.

  David Thibodeau
a month ago
Service department was great. But I paid $350 for just 2 front brake pads. This included a surcharge of $41 not really explained. They were very nice and professional. But way over priced

  Brittani Caldwell
4 weeks ago
Frank is the best! He s very attentive to my needs keeps me updated on my service appt makes sure he explains everything to me regarding my vehicle and always finishes in a timely manner! Thank you so much Frank!!

  Barry Byington
a week ago
Absolutely amazing experience with Frank in the service department. Explained everything and it cost less than quoted. Can't say enough about how good the service was!

  Don Knudsen
4 weeks ago
My engine was replaced under the class action suit. After a couple of weeks, my engine light came on. The problem was diagnosed quickly. Unfortunately the problem was not under warranty coverage. After a couple of days the check engine light went away. I will still do the repair as I've already gotten the parts.

  Mike Wheaton
a month ago
Theo helped me get a service and oil change appointment and allowed me to know exactly how the progress of the work was going every step of the way. They are THE BEST at customer service FIVE STARS!

  Heather Rogers
2 months ago
I had bought a car there and the backup camera was broken. I took it back to see what could be done. They put a new camera on free of charge. Customer service was amazing. Kind and professional.

  robyn harms
3 months ago
My visit in December was awesome but very disappointed today. I had made an appointment for a diagnostic on my 2018 forte. When I made appointment I think the person I talked to should have told me the cost before I drove all the way there with my check engine light on. When I got there today for my appointment was when I was told about the$295 diagnostic fee.

  Ileana Perez
6 months ago
They are always courteous and quick to work.What I like the most this time is that when I called to schedule the appointment they clarify that my car did not need a full synthetic blend, but that is what they do. I wanted to avoid taking the car two different places.Services: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change

  Jane Cole
2 weeks ago
Everyone was very pleasant and helpful. I don t understand why you have to wait 2 1/2 hours for an oil change when an appointment was made several days ahead.

  Milaysha Jimenez
2 months ago
Excelent service very happy,frank did an excelent job great communication was very attentive. Great in keeping me posted on updates of my vehicle.I would defenetly recommend.

  Kevin Johnson
5 months ago
Theo took care of us and she was fantastic. She answered all our questions, treated us very kindly, and solved all our issues with our vehicle. I would definitely recommend Greenway Kia North - be sure to ask for Theo!

  M B
6 months ago
Recently I used their service center for regular maintenance. It is a bit frustrating to make an appointment and still have to wait 2/3 hours but it is what it is. I do wish there were more perks for those who have purchased from the dealership like car washes/cleanings. Everyone was still pleasant and I appreciate the work they do.Services: General repairs & maintenance, Tire rotations, Wheel alignment

  Sonia davis
5 months ago
The service department is top notch! They listen and address my issues quickly and efficiently. Everyone at dealership and the service dept are always courteous and polite. They care and it shows!Service: Oil changeService: Oil change

  George York
4 months ago
I waited 5 hours for a security software update, requested a shuttle twice (that never happened) and my tail light was damaged (during car washing) requiring a second visit (of 2 - 3 hours) to replace it. Not a good experience that I would want to repeat.

  Christine McMaster
6 months ago
My experience at this Kia dealership was pleasant from drop off to pickup. They called once they were finished and by the time I came to pick my car up, it was already sitting in the front. Everyone was courteous and friendly.Service: Oil changeService: Oil change

  James McAndrew
4 months ago
I ve never been to a service department where the service advisor has been so kind & knowledgeable as this Kia in north Orlando. Theo my service advisor is always one step ahead in providing me my best options that my car needs on that specific day. Kudos to Theo

  Doug Lewis
a week ago
Frank wad awesome! His knowledge and customer service were amazing!

  Kaleob Wynn
3 months ago
It was fast and they discovered recalls that were not reported to me before and helped me out. They continued to check up and make me aware! Thanks chris!!!

  Ray Mobley
5 months ago
Service Department excellent, thx Jennifer. Brought in tire with puncture and leaking air, repair made in a timely manner. Cost of repair $50 seems excessive however.

  Alex Brophy
5 months ago
Service Advisor (Theodore) was first rate in her customer service and kept me fully informed of vehicle service needs.Services: Air & cabin filter replacement, General repairs & maintenance, Wiper blade installation, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Wiper blade installation, Oil change

  M Mad
2 months ago
2weeks ago I bring my Kia in for engine light inspection, they replaced the catalytic converter. light comes back on a few days ago, engine shaking and the rep.Frank says I need engine coils and spark plugs. (1600$) How is it possible I need a whole tuneup and nobody noticed this 2 weeks ago? The parts are less than 100$ and they want 1600$!!!! Never will I do business with this dealership!!

  Akam Nzerue
2 months ago
Very satisfied with how they repaired my car, will use them again

  Keisha Jones
6 months ago
Everyone I encountered was amazing, friendly and efficient. They were super busy but kept me informed of any delays, offered snacks and drinks and even offered me a ride home if I did not want to wait on campus.

  Charlene B
2 days ago
Kia - Longwood, FL service advisor Christopher and service tech went above and beyond, servicing my 2020 Kia Soul.

  Renae Orr
3 weeks ago
Christopher was great, efficient and helpful. Service was quick will definitely be back.

  Luis Cabrera
6 months ago
Theo was very thorough and explained that the engine light on is caused by a defective sensor. Said the sensor was ordered and i would receive a call when said part is delivered to the dealer.Thank you Theo!Services: Auto engine diagnostic, Tire rotations, Oil changeServices: Auto engine diagnostic, Tire rotations, Oil change