Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Malinda Schmidt
2 months ago
Not an overly friendly greeting from the check in desk. The mechanics seem to be very informative & knowledgeable. I was assisted by a very kind young man on checking out.

  sharon rushton
7 months ago
I have been to many Walmart auto centers around the nation. But for some reason this location you can always expect to wait forever to get seen because of how busy they are. Management has left this department short staffed. All other walmart auto centers do their appointments on time. Thepoor clerks at the service counter are swamped and unable to go in that order. This service station is always busy and could better service their customers if they put in place a plan and followed through with that plan. Your customers would be a lot happier to!Service: Tires

  Nolan Long
a year ago
I had to retorque my lugnuts because whoever did it did a terrible job, but on the otherhand i spun out in the rain snd smacked a curb going like 40 and the rim bent to all hell, and it didnt pop the tire or even break the bead..Service: TiresService: Tires

  Brittany
7 months ago
Was quoted an hour, waited 3. They used a different oil than recommended for my car, didn't tell me. Stole all of my change from my car, about $12 worth. Window cleaning and vacuum is supposed to be included in the $58 oil change, it wasn't done.Service: Oil changeService: Oil change

  Sarah Steely
8 months ago
Second time we have arrived at 7am and the shop is not open until much later. We bought the lifetime tire balance package and they are unable to rotate our tires. Getting an oil change but they don't have the filter, pretty generic car nothing fancy. My husband went and got a filter because we already took off work to get this oil change (and rotate tires but again they weren't able to do this) and they charged full price for the oil change even though we paid for the filter at another store. They said next oil change they would not charge for the filter - not going to be a next time. Why would they not take the charge for the filter off this oil change since this is the oil change we provided the filter for? If you prefer paying for the parts separate and spending 2 hours at walmart to get half the services you need then be my guest, I will not be returning.Services: Tires, Oil change

  Tavaris Betty
3 weeks ago
They never answer the phone don't waste your time just go anywhere else.

  Ronald
9 months ago
This auto shop is a waste of time. Nathan and his crew leave stuff they can't do until the end of the day when they're about to close. I dropped my car off at 10am and was told I'd receive a text when ready. 11am comes and I receive a text that it s being worked on. 3pm and I call to check on my oil change and get directed to ever other department in Walmart but the auto department never answers. 6pm rolls around and I show up and Nathan tells me oops they forgot to call you and tell me my oil change couldn't be done because X reason. So l drive 30 minutes around town looking for X piece to have him tell me it'll take another couple hours or so that he will let me know. A 10 minute oil change can't be done quick enough after having wasted a whole day waiting for a call. Instead of picking up calls and calling customers back, Nathan is "organizing papers" in the register. Complete waste of time.Service: Oil change

  Emperial Envy
10 months ago
Order tires Hancok tires from Walmart. I couldn t get in-touch with the auto care center to have my tires put on. I went to my local tire place to only discover that my tires are slightly abnormal. My rim was checked and it is fine. Second time ordering tires from Walmart the last set had some issues but I thought it was my rims. This second set confirmed it. Walmart may sale you abnormal tires! My last time ordering tires from Walmart.

  Sharon Weiser
a year ago
Lehigh doesn t take appointments. So first come first serve. By only 10:00am I was told that my wait would be between 3-4 hrs just to have one leaking tire checked. After 3 hours I was informed that the tire could not be repaired and I needed a new tire. I just wanted to ask the technician why it could not be repaired. He was so very rude to me and basically almost yelled when he said it can t be repaired. Either you want a new tire or you don t. So I agreed to new tire. Almost another hour later I was still waiting and the technician came in. I tried to ask if he knew how much longer it would be and he walked right past me after I tried 3 times to speak with him.Very awful experience. Have no plans to ever return to that auto center.Service: Tires

  Alex Maruca
a year ago
Used Walmart to try and save money, will likely end up spending more than using a competitor. Got a tire replaced/tire rotation with an appointment, car wobbles after service. Since their service caused the issue, I tried to have issue addressed. After a 30+ min wait, I was told there is nothing they can do, and that ill "have to come in and meet with a manager, but not today". So I asked if i can set up an appt to meet the manager, "No". So ill have to go to a another tire shop and spend more money fixing their mistake. Thanks!Service: Tires

  Halli Grooms
11 months ago
I loathe this place. I stood in line for over 40 minutes after waiting in the parking lot for them to open at 7am and when they finally opened the doors the guy yelled that I needed to move my car (from the door they would need to pull it in to change my tire) also.. they didn't open the doors until 7:15 and everyone got in front of me. I just picked up my tire and did it myself! Screw all the employees who listen to the phone ring and don't answer it!

  Britney Angely
a year ago
This place is aweful when I got an oil change there they did not know what they were doing. I waited four half an hour and waited for two hours on my car for them to not even work on my car. I go to max express oil change now and they do my oil change in less than 10 minutes instead of waiting 2 hours.Service: Oil changeService: Oil change

  Michele Salyer
2 years ago
The oil change prices are some of the best around so this is why we use this facility. The workers behind the counter are not very efficient nor do they act like they want to be. They will stand there with another employee chatting about something while you are standing at the counter waiting to be served or they will be an employee just walking around doing what looks like next to nothing instead of waiting on customers. They need to step up their game behind that counter and make their customers a priority instead of a hindrance.

  Terry Baker
a year ago
Great Job but took over an hour to put on 2 tires. Wouldn't have minded except I was the 2nd person there after opening! Other than the wait, they were great.

  Greg & Angi Slager
3 years ago
Had an appt set up for noon. Waited over 2 hours and nothing. Auto staff too busy talking than working and could care less about working on vehicles. Had to break up a conversation of all workers standing around talking in shop just to get my keys back. Employer laughed when I asked him how much longer so just left after 2 1/2 hours PAST appt time with no new tires. Worst auto center ever been to.

  John Shea
a year ago
Had a noon time appointment to have 4 tires mounted and balanced. Didn't get out till 4 o'clock. To bad, never again.

  Corbin Daniel
10 months ago
Waited 4 hours for them to not even do the oil change. I told them there was no oil in the car when I dropped it off. What a joke.

  Jackie Wheeler
6 years ago
Went there to get all 4 tired replaced. First person I spoke with was very nice. Talked to the lady at the counter and told her what I needed. She looked up on her computer and told me the size tires. Left the vehicle there because I expected this to be a 2 to 3 hour ordeal. As soon as I got home they called to let me know the tires they recommended first will not fit and they would have to go with a different size, which was less expensive (win for me). 30 mins after the first call they called back and said my vehicle is ready.. Wow! Got there to pay and pick up my vehicle and was in and out in no time flat! Win/Win...They get a good review and I'm a satisfied customer. Thanks guys!

  Earl Hammer
3 years ago
Bad appointment at 9am for oil change still took one hour because people in auto area were doing other things other than working on cars.Like unloading a trailer full of tires and working in other departments.my appointment had no importance. I still had to wait 40 min till someone was free to do the oil cha0nge on my car.

  Pam 0452
6 years ago
Hello Walmart... LEHIGH ACRES FL!I feel compelled to express my frustrations over a horrible experience I encountered the other day in the service center. Besides, I need to fill my now two hour wait as I am once again waiting on my car to be fixed!This is my second trip to buy tires on my car. ( 3 weeks ago, two steering tires & 2 days ago, the back two.)I took time off from work on Wednesday morning to get the rear tires. Got here at 6:45 am...was 3rd in line. (2 oil changes ahead of me). And by the time I paid and left, it was 9:10 am!!!How was my service and experience? REALLY HORRIBLE! Not only did we (the customers in the lobby) get to witness the few employees standing around in the bays either chatting with each other....or they were on their cells in the corner chatting! It's a friggin work day! I have never felt so unappreciated as a customer! Is anyone on the floor working...ya know --- doing the job they ARE being paid for???After my very unpleasant long wait, a technician tells me..." He's sorry...the valve stem sensor broke off!" He said their equipment is so old and needs to be upgraded. Plus they list their shop manager....nothing gets fixed! (Yep...he told me that!) He said I need to go to Advance Auto Parts store band buy a new part...and they will reimburse me and fix it".So with my $60.00 been part in hand....here I sit -- for my "at least two hour Wait"Can anyone give me ANY good reason as to WHY I would ever .... EVER use the services of Walmart again?

  Adam Rayhart
4 years ago
After waiting a long while for anyone to even greet me, I said I needed an oil change and they said they weren't taking anymore cars for the day. Not a single car was in the garage and it was only 4pm when they close at 7pm. They're just lazy. So if they don't want to do the oil change in the first place, then it makes me wonder if they could even do it properly. So incompetent! Never going back.

  Erica Mateo-Francisco
a year ago
They need to let people know how long the wait is. Needed tires changed been waiting 2 hours and I still got to wait 2 hours more

  Jordan S
6 years ago
One of the worst experiences in the history of oil changes. Arrived at 645 am to be fifteen minutes early. As the first car in and the first customer in the tire and auto center they decided to wait until 738 to take my car in to have the oil change. After confronting the manager and technician about the situation, they informed me that "one of their employees quit" and that "each of us want to quit." They made no effort to try and make things right and acted as though I was a pain in their ass for bringing my car to be serviced. I would suggest stay away from this place and go someplace where the employees don't openly admit wanting to quit when you go to hand your car keys over.

  Mobile Delivery LLc
4 years ago
This Walmart Need improvement the customers service always seen to be sick. Or in bad mood. So I recommend to have people we nice and friendly attitude. Lehigh acres is a great place to live but we need to make sure that people from other countries are visiting our country and we have to be careful about it because they have to go back with nice impressions

  RR
4 years ago
Bought a new set of tires for Black Friday at $20 off each tire. The price today had gone up $10 from 2 weeks ago. Not such a good deal but I needed tires anyway. Did get lifetime balance and rotation for free. I figured after the raising of the price so they could put them on sale I saved about $90. Would have given a 5 star if they hadn't played games about it

  Babs
2 years ago
Even though they don't take walk ONS, I feel like I can trust them, due to manager Dan's help. Often he is not in his dept because he is collecting cards or cleaning up construction mess at the store managers direction. But Dan keeps me confident I'm being treated fairly.

  DANIELLA WATERHAWK
2 years ago
The service and staff are excellent. Would have given a 5 star rating but they are severely understaffed. Hard to get a hold of someone on the phone. They took care of me and my car. And great prices on tires.

  Finn Gabier
2 years ago
By far the most unintelligent person I have ever dealt with that works at Walmart in a while. The person at the counter tells me that changing tires is by appointment (dude with grey hair) , I proceed to tell him to give me the next available appointment. He tells me to come back tomorrow? What's the point telling me that the service is by appointment if you're simply not going to give me one when asked? Walmart really needs to start giving people cognitive test to see if they can even property do their job. Complete waste of time.

  PETER REVERON
4 years ago
Barbra had an attitude when she was looking up my vehicle in the system. I ask her to look it up using my name. I told the tires were purchased in 2018. She still couldn't find my dodge pickup truck. She needs to be customer friendly. Thanks

  Mark Sullivan
8 years ago
Buyer beware of upcharges without notification. Beware of the %50 increase for any requests.Requested a basic service. I was charged the next package, an additional %50 increase to do anything other than just an change oil without informing me of any additional fees.$19.88 quickly turn to $29.88.Charlie the person who cashed me out had no patients for questions and it seemed every customer before me he handle in the manner. If you have no time to deal with each customer and address any and all concerns in a calm an precise manner maybe you should not be involved in customer transactions or customer service of any kind.