Tim Dodge Firestone

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Noslen G Roque
a month ago
Took my 2020 F150 here to change my brakes and get and alignment and the manager Steve very rood wanted me to pay for rotors to, forcing a sales on things I didn t want or needed. After my car was done I picked it up and noticed that whoever work on my truck stole important paperwork from my center console like my company information pay stubs and invoices little that they can t cash does checks out or deposit it on their bank account because they have been cash out already. I will never come back to this place the manager is a thief and his employees are to DO NOT COME TO THIS PLACE. If value your time and money. One this days they are going to steal from the wrong guy.

  Joseph Giancola
a month ago
They did not put new tires on the front as I requested. My fear was hitting one of the thousands of road defects in Florida at high speed and losing control of the car. Instead they put new tires on the rear and moved the old tires to the front. They never told me. I did not know. Two days later my fear actually occurred when I hit some road defect and the front tire instantly deflated. Luckily I was moving only 20 mph and stabilized the car. At 50 mph or higher, I would have veered into oncoming traffic and died. They need to follow directions from the customer. The people there are nice. I'm going to let them do my brakes. Let's see if they can get it right this time.

  Gary Merritt
a month ago
Excellent service at a fair price. Explained all needed work and price. I ve been there several times and they have always been great I would highly recommend

  Mikhail Barro
2 months ago
Took my car in for an wheel alignment and tire balance , the service was great and I appreciated how the took the time to carry out a safety inspection of the complete car from tires, breaks, fluids to even the cabin filter etc, free of cost.LetsGuide Live the Experience

  Stacey Ann Johnson
9 months ago
WOMEN BEWARE! RUDE MANAGER! DISHONEST !My husband used this store often so I decided to use them because my husband is ill, to replace one tire. JUSTIN told me that both my tires were bad and I needed to be replaced. I believed him and told them to go ahead an replace them.Then they called me and told me they broke the key to my tires because the last person who put on the tire did it too tightly. When my husband checked the tire they were trying to replace it was nowhere near the check mark to be replaced. I feel like they took advantage of me because I am a woman, and tried to sell me a tire I did not need. In the process of taking advantage of me, the key broke .Steve,, the store manager, refused to take responsibility for their action. HE SHOUTED AT ME, I stayed calm the entire time. He said he is offended that I thought they took advantage of me being a woman. He even started laughing. He lied and claimed he didn't sell the rite in question, when we bought it from him. He ended up hanging up the phone on me. I have never experienced such terrible customer service. The entire experience is shameful.Maybe they take advantage of everyone. Why would they try to sell me a tire I did not need? Why wouldn't they replace a key that they broke? Why should I believe them that the tire was too tight, when they lied about everything else.

  Joel Nunez
a month ago
Excellent service on my Mercedes C350. I'm just glad Steve is back. Place wasn't the same without him.

  Kurt Youngmann
7 months ago
I have two vehicles that needed AC work done, one of them is a BMW. They took care of both cars and offered realistic pricing for both. And when you have an appointment for service, there s no waiting around for them to start working, they are very prompt and courteous. I highly recommend Tim Dodge Firestone for all of your auto needs.

  Joshua Evans
a month ago
They did good work. When I questioned the final bill, they took the time to look at it and discuss it. I will use them again.

  Eduardo Uliani
a month ago
Only if you're crazy to leave your car to this people very dishonest unprofessional brake parts on my car didn't want to fix I have to pay for my pocket I'm pretty sure they'll be out of business very soon

  Linda Greenwald
a month ago
Great experience at Tim Dodge Firestone, everything was done with high expectations. Would highly recommend!

  Tammy Boucher
7 months ago
GREAT SERVICE EVERY TIME!!! I love that they thoroughly inspect and show me each time what else needs to be done... I highly recommend making an appointment because they are always busy... That speaks volumes about their shop... Keep up the great work guys!!!!

  Jonathon Steele
a year ago
Great service. They were able to take my car quickly. As I waited for tire replacement I saw a well managed desk as customers came in for various services. This location is one of the best Firestones I have been to. No BS.

  Beatriz Serrano
10 months ago
Mr. Dodge should really reconsider his choice in manager. He is very unpleasent and unable to resolve conflict in a professional manner. This has caused this establishment to lose my business and that of my family and friends. Wasted 3 hours of my husbands Saturday for nothing. To not even receive an apology or a resolution is very bad business practice. The "screw you" mentality from the manager is very telling. They really need to do better and treat their customers better. At the end of the day, we, your customers are who keep your business open. Something to think about for the future.

  Leo Rodriguez
a year ago
I went to this location for a wheel alignment on my BMW X5. Service was done on a timely manner with a great price on a 3 year for $129 can't beat that anywhere else. Front desk was very pleasant and accommodating, letting me know a time expectancy for the job to be finished. The job was done properly with my steering wheel centered. I have to admit they won me as a customer.I've visited other locations and they either couldn't do the job or didn't know how to and always pushing tires sales when all I wanted was an alignment, that did not happened here and I am glad I found this location. Make sure to make an appointment and you are all set!

  Sandee Collier
a year ago
Everyone there from Bryce, Ryan and my favorite mechanic Steve are absolutely the best. They're fair and will work with you on fixing by priority and safety and NEVER pressures you to do more than you can do at the time. They've done so much for me and now that I'm moving I'm surely going to miss this gang..!!

  Robert Di Giorgio
2 years ago
Good service good prices on tires. I recommend Tim Dodge Firestone to anyone out in Lehigh Acres...

  Amber Veilleux
a year ago
Wish I could give this place more stars!After being treated badly by the Tire Kingdom, I decided to stop by here!Turns out they had already been closed for 11 minutes. Bryce still was friendly and greeted me. I asked what time they closed and said well, actually 11 mins ago. He happily took my number, name, and what tire I was looking for. As promised, I heard from him the very next morning! He got my tire in as quick as possible and fit me in to their busy schedule.I usually don t write reviews, but it was truly a great experience while trying to find a tire after I hit a pot hole! I was treated with true kindness, and in todays world that doesn t happen to often. It definitely deserved a review!Thank you Bryce and the guys in the shop that also turned my car around quickly! I ll be back!

  Sha Ariza
a year ago
Would not make an appointment unless you intend to sit there to ensure they honor your appointment and don t service other people ahead of u. Made an appt for 11 showed up on time, handed over the keys was told eta 30 mins but would probably be less because they were running fast today. Left to shop around the plaza came back nearly 45 minutes and they hadn t even pulled my car in yet. When i pressed the issue , the guy up front lied and said they were already working on it because my key was gone but a cpl minutes after i saw them pull my car in to just start working on it. No apologies offered, or explanation as to why they skipped my appointment in lieu of walk ins. So now i have to wait an additional 20-30 minutes while they now do what was supposed to be started 45 minutes ago.Update: Since this visit, the oil indicator keeps popping up on my car. Wasn t occurring prior to letting them service it. It wouldn t be worth mentioning if it wasn t serviced specifically for an Oil change. So now I m questioning if they even did the oil change. Seriously guys save yourself the headache and stress and go somewhere else that s reputable.

  Scott Holtz
a month ago
Great customer service, always prompt and professional.

  Claire Turpin
3 months ago
Love Tim and Ryan! Always fair, friendly, and full of great information!

  Steve Cart
7 months ago
Needed my wife's tire repaired today. Took the tire to Firestone. I was told they would try to get it repaired, but they were very busy today, being a Monday. A couple of hours later, I received a phone call telling me that the tire couldn't be repaired due to damage to the sidewall. We agreed on a replacement tire being put on the rim. When the tire was replaced, I was told to bring my wife's car to the store, and they would put the new tire on so I didn't have to. Excellent customer service. Will definitely be a repeat customer.

  Paul Martin
2 years ago
I came here for the first time by necessity. My car had broken down in the parking lot behind the place, so I walked over there. I told them that my car wouldn't start, and a guy came over and checked my battery. They didn't even charge me. After not being able to start my car, we just decided to push our vehicle there, because we didn't want to pay for a tow. The manager (Scott?) told us that they weren't making any promises about looking at it that day. We told them that it was fine. It was 2 days before Christmas! As busy as he was, he ended up getting my car in,and FIXED on that same day!!! I told him how much I appreciated it, and I made sure to tell him that he was getting a 5 star review from me! We will be back!

  kammy emery
a year ago
I will try to make this short but many issues. Ordered tires which were the most expensive ones, supposed to be white wall but wasn't, made an appointment anyway. 1st appointment sat for an hour and left. 2nd appointment waited a while but not bad. Truck not driving right and took it back. They had ordered the wrong tire for tonnage. 3rd appointment replaced tires, they are white walled, but different tire and they cost less. It ended up costing the same price because they had to order the tires from out of state. Had I been given that info originally I may have tried a different tire store. Now we got a screw in the tire and was told we didn't purchase tire maintenance when I wasn't even given the offer to. Assumed all tire shops did free repair so didn't even know I needed to. I will not be going back. Too many tire shops around here to put up with this type of BS. Hope this helps someone.

  sue otto
a year ago
They are the only (family) I ever take all my vehicles to. Steve is the best Store Manager ever, he convinced me that they are better than our local Ford Dealers, and I will be nice and not mention the 2 places. But he proved to me that he can do the work, with Ford prices and Toyota,, with labor to still be cheaper and guaranteed with parts, Ryan is the best front desk person to ever ever. He will keep you entertained while being professional. All the mechanics are fully knowledgeable with all vehicles. They are the best team I have ever seen in 1 building. I will never go anywhere else. They sold me in 2008. I love these people and the owners are soooo sweet and nice themselves. They work with their people and staff. Best place ever to have work done.

  Molly S
a year ago
My husband and I took our 2019 Nissan SUV for new tires, brake work, and some preventative maintenance. The people at this establishment went above and beyond. They were very honest, friendly and made our SVU drive like new. We will be bringing all of our business here from now on and will tell everyone we know that this is the place to go. Thank you Tim Dodge Firestone!

  Beatriz Serrano
a year ago
I love this location!!! The staff is great, especially Alejandro and Ryan! They are all very friendly, professional and most importantly know what they are doing.I can't believe I wasted my time in any of the other nearby locations who are always in disarray with unprofessional staff and management.I highly recommend this location for all of your tire needs. Just make an appointment ahead of time for quicker service.

  Losing Drea
2 years ago
Ryan is awesome. Great service and friendly inviting and knowledgeable help. Made me feel comfortable to use them for my tires. I most definitely recommend them. Been coming here since 2012 but recently dealing with them was even better than I can remember.

  Reny Carrera Gonzalez
2 years ago
These people may seem very professional but the truth is that I took my SUV to do wheel alignment and they were trying to do me more services included, of course for much more money. First they told me that they couldn't do the alignment because there were parts that weren't in good condition, when it wasn't true, because I took the car to another shop and they did it for me without any problem. In conclusion, gentlemen, do not let yourself be sold things that your car does not need, just for them to believe that the rest of us are not mechanics, we do not know about mechanics

  Suzanne Arnaud
4 years ago
My very first time needing tires in Florida! I'm so very happy that my fiance looked up and found this place! Everyone was so helpful and I had all 4 new tires installed and ready to go within 2 hours! Service amazing and very friendly. The pricing was very good too! I definitely recommend this place!!!!

  Brittany
2 years ago
Great customer service. Great care. I ve been here at least twice and each time I was quoted the same as I paid. Furthermore I was walked to the garage and shown the exact issue as well as elective /suggestive work that will be needed at some point. Definitely would recommend!