Phillips Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Egor Dolzhenko
a month ago
I have mixed feelings about the service department. The people who work there are nice and likable. However, my latest service experience was poor. After scheduling an appointment a week in advance, driving to the dealership for over an hour, and then waiting for two hours in the lobby, I was told to come back on a different day because the part I ordered is not available (despite getting a verbal and email confirmations that it will be). I really hope that this was a fluke, since all my regular service appointments went smoothly.

  Wayne Lotsberg
2 months ago
Generally very pleased. But at previous service (8/2023), after the service as I was leaving the lot, I noticed a click noise. Went back and service people found wheel nuts were very loose. I m glad I was driving. What if my wife had picked it up and wouldn t have noticed the click. Potentially wheel come off? I m still using you for service but that was unacceptable and scary.

  A S
2 months ago
Normally Phillips Service Center is spot on with their service. Unfortunately this last visit was not up to the high standard that they set for themselves. Based on my history with them, they will continue to receive my support. Even the best stumble once in a while.

  TerriLynn MARX
2 months ago
We made an appointment for our first free, (5,000 mile) servicing on our new Highlander. In and out in less than one hour. Personnel was friendly, yet obviously efficient. Very relieved as when we made tge appointment via telephone, the person was harsh to the point of causing us to second-guess our decision to purchase at Phillips Toyota in Leesburg.

  robert tardiff
2 months ago
I ve been dealing with Phillips service for the past 10 years and have found them to be honest and fairly priced. Wouldn t bring my Toyota anywhere else. Kudos to my service advisor, Rhonda!

  Time Bandit
2 months ago
At my 20k service i was there for 2 plus hours and was told i should of made a appointment. This 25k apointment it was only 1.5 hours with appointment. I told them when making the appointment i had a spring noise when i depressed the brake pedal that started at the 20k service. They told me that they didnt hear any noise and if i still hear it i would have to bring it back another day. Sure enough when i got in the truck to leave it was just as loud as ever. I guess i will see if i can find it myself or bring back up at the 30k sevice.

  Cindy Emens
2 months ago
I'm delighted with the service I receive at Phillips Toyota. Always courteous, professional and fair. When I leave there I feel my Rav4 has been thoroughly checked over.

  Sandra Spoelstra
a month ago
Service was scheduled for 1pm and usually takes less than 30 , but two hours later a service representative calls me (was sitting in waiting area) and tried to upsell me on two additional items outside my Toyota Care package, which I didn t need. Said NO!!! Still waited another hour until my care was returned. Bathrooms and waiting lounge were dirty. Worst Toyota service I ve ever had.

  Charles Witsman
2 months ago
Wonderful and thank you Rhonda Cook, my service advisor, for coordinating things. Also, thank you to the mechanics for doing such a wonderful job. Every time I have been helped by Rhonda, things just go wonderfully.

  Joyce Hunt
2 months ago
Wonderful experience at Phillips Toyota. Problem was an error of mine... No charge. Thanks, Phillips!

  MJ Sawyer
2 months ago
Nicholas was great. Diagnosed the problem and made the recommendation how to fix it

  Kim Brown
2 months ago
From out of town, broken mirror, dealer ordered parts and squeezed us in to get taken care of .I'd go back in a flash!

  Rebecca Miller
3 months ago
They always do a good job and the good care of me

  Stephen Beattie
a year ago
I am very impressed with the Service at This Philips Toyota.Chris Ehnes, the Service Manager, went above and beyond to help me with a Technical problem in my Toyota Tundra. The Service Team here is excellent. I highly recommend them.Service: ElectricalService: Electrical

  James Roberts
a year ago
Made my service appointment a week ago, got me in shop immediately upon my arrival, completed service in a timely manner. Good job.

  Kathy Hoover
2 months ago
Did everything they said they were going to do in the time allotted

  Donna Macaulay
a year ago
Had rotors done on my 2010 Camry 4 months later had a problem again,thought it was something else. It was rotors again, instead of telling me to take it back to wete it was repaired they charged me for same thing other repair shop would have fixed. Just saying sometimes it seems dealership is all about money. Won't go back unless it's under my warrantyService: Steering & suspension repair

  Bernie
2 years ago
Just moved to the area July 1.Basic service for lube and tire rotation cost double what I paid at Bev Smith Toyota in Ft Pierce.When I questioned the amount, I was told "that's the way it is".$93 in my opinion is a bit high.Will not go there again.

  Doris
2 months ago
Great place to get great service!

  Bill Seashols
2 years ago
Travis Faulkner was fabulous. He solved our problems on our new to us Tundra. Met the mechanic also - he was thorough and very positive. Great experience.

  James Calhoun
2 months ago
Great service and wonderful people

  Dorothra Walker
9 months ago
Really nice and helpful people Baby was fixed in no time and back on the road.

  Keith Folse
2 years ago
We bought our 21 Rav 4 here after giving up on poor and/or disinterested service in Orlando at 2 dealerships. This place haz been great. Car was delivered to our door.

  Harvey Tolbert
2 years ago
Great service in and out in an hour had my Five Thousand Mile check up got to come back tomorrow

  Kathleen Erickson
2 years ago
Can't be thankful enough for the great service that I get at this Toyota dealership it's not the way I've always been treated at every dealership but I'm sure happy to say that this is my Hometown dealership

  Pati Monaghan
a year ago
It is the ONLY place in FL to buy a Toyota...and the BEST, MOST HONEST salesman who works there is Jamie Reed!!! GREAT guy!

  Paulette Snow Graeven
3 years ago
I had an appointment and my car was taken right in. They were busy but everyone was quickly taken care of.

  Judith Maisonneuve
3 years ago
Excellent, timely service. Interior was spotlessly clean and set for social distancing. Many thanks .

  Harold Panciera, Jr.
2 months ago
Wonderful experience.

  William R. Jones II
2 months ago
Excellent experience