Regal Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon Freeman
5 months ago
Thank You Dee, David, and the driver who assisted me. I truly appreciate your time and help. My CRV looks great! David even took the time to get an estimate to repair my key fob I ve been having issues with. Very nice people!Service: PaintingService: Painting

  Tabitha Joaquim
9 months ago
I have never been so disappointed and disgusted with a company in my life. I choose to have my car towed to this company for repairs after it was in an accident. I did so because after my purchase with regal Acura I had all the faith that they would repair my car and restore it to its original state. However, this was not the case. They have had my car for over a month and yet to have repaired it. They returned it to me once during this process for it to still be damaged. I had to return the car and complain about this for them to tell me they may have missed something (which I did). At this point I am in tears and being told I can drive my car away and they would call me when the part arrives. Again, trusting them I did so! However, after some research I found that in-fact I should not be driving this vehicle because the part that is broken is extremely dangerous and could have caused a fatal crash. I had to call them and tell them this for them to say they weren t aware and that I could bring it back (again me driving this dangerous vehicle back to them). At a lost for what to do this is what I did. Fast forward to now they said my car would be ready on Monday. No call, no communication which is what they are famous for by the way. I called them on Tuesday and they told me they yet again missed another broken part!! How, in the world do you take someone s car apart multiple times and yet keep missing parts. Needless to say I no longer trust this company and had my car towed to a different auto body to finish the repairs and ensure nothing else was missed.This all occurred and the collision center on 98 s. In Lakeland. I hope this review helps you do better because this is absolutely unacceptable.Services: Painting, Wheel alignment

  Dizzy Aquarius
a year ago
Went here in April, made a down payment of around $300 to fix a small issue. They quoted me at 1k for a minor part that needed repair, and said they couldn't provide with a loaner for a few days if I needed it. They told me they would have my part in a few weeks. It's been 4 months, they just hang up on me, and never gave me my part. I found someone to do it for less, but Kia will not talk to me or refund the money. Don't go to their body shop, it's a scam.

  RETRO1920
4 years ago
November 2019Took my car to the collision center after an accident my car was involved in and the other driver accepted full responsibility. There was damage to the front bumper. I have a 2016 midnight burgundy pearl Honda Civic and I was very worried the other insurance company would be frugal and not match the paint. The collision course, from Misty to Dee, did a fabulous job making me feel comfortable with their service and expertise. My car is good as new.This is my second time going to the collision center, one time was in 2018, in regards to a chip on my car from highway driving. Since it was a busy day and I had just asked for a quote. Dee herself or by request had someone take care of it and she gave me the keys, said it was on the house.Great service here.

  Rob Fayas
3 years ago
We were worried with past experiences we had at other body shops.Regal Body shop was great.We worked with Dee on getting our Honda painted. She is wonderful! She kept us informed throughout the process. She is very knowledgeable and professional.The guys in the body shop did an awesome paint job on our Honda Hrv. Thank you.Also we are greatful toTony for getting our warranty work approved.Thank all of you at Regal!

  MH S
3 years ago
I had a great experience at the Regal Body Shop. Misty is awesome. My car looks great, the manager kept me informed as the repair progressed and the entire team was great. This is my second major repair at the Regal Body Shop and it has been as good an experience as it gets both times.

  George (Silly Barefooter)
3 years ago
(October 5th of 2020)I think this is where my car went to get the mileage routine. My car ran the same when I left as it did when I got there. Something Michael Holley KIA could do nearly 20 years ago. This also means you all did better than Lakeland Toyota so thank you for doing an excellent job while I waited in the waiting room for an hour. Also thank you to the lady for letting me know it'll take about 45m to 1h 10 m as it was done within the 60-70 minutes.I think the estimate time is also why I'm rating it so high as it seemed spot on. Keep up the great work.

  Phore
6 years ago
Just about every time I went I have had great service. I get my car serviced there all the time and I started going when Kyle was the manager and he was great, then they had Skip and he was the rudest guy in customer service I have ever met, funny I didn't get a survey that day, he literally argued with me in the lobby of the service center for an hour and didn't have my car go back until I had to cuss him out and tell him to get my car done. Now they have a new manager working service and I've heard great things from the ladies that work there, all in all I'm satisfied with the work.

  Yahaira Green
7 years ago
From beginning to end it was a very awesome experience. I had been to many dealers and this has been by far the best experience, hence I bought the car there. Mr. Jose Nu�ez was so helpful, and he went above and beyond to make sure I was happy with the car and the sale. If the price was right, he had sold me the car right after test drive. He was truly genuine and knew everything about the car. The car was ready when I got there I didn't have to wait at all! I would recommend anyone to him and Regal Chevrolet - Regal Kia hands down! They by far met my expectations!

  Chris Beasley
6 years ago
The best new truck buying experience ever. I buy new every 3 to 4 years and always dreed going to the dealer because of your normal sales tactics and aggressiveness. Pete was none of that. He laid it out plain and simple and told me the decision was mine. Tony in finance was equally respectful with absolutely no pressure. I'll not only be a returning customer, I'll be telling others about my experience.

  Nick
4 years ago
Don't EVER take your vehicle here for repair. Had them repaint my 2018 canyon in late 2018 by July the clear coat was already peeling. I've been waiting since July 16th to get it fixed but they always have an excuse. When they thought it was a warrant claim they wouldn't have to pay for they said a week once they found out they were on the hook to fix it, they magically became busy and are unable to help. Every part of the regal family has had horrible performance. I would only ever refer someone I hate to them.

  Kelly Fain
9 years ago
Working with Regal Chevrolet was a very positive experience. There was such a selection and everyone there was so helpful. I worked with Lindsay initially. She was very friendly and professional. I will definitely visit regal Chevrolet for my future vehicle needs.

  David Gilberti
7 years ago
Great Service Experience!Servicewriter Mike, Met me in the driveway before opening, listened well to what I wanted, and explained what he had to, and signed me in for the work required. He treated me with respect, professionally at every turn. He was pleasant and efficient, and wonderful to do business with. Excellent employee, a great example for your dealership!

  Richard Meyers
7 years ago
Everyone can make a mistake. Few take responsibility and fix it immediately. This is Lisa and her team. Lisa is the Best asset that Regal Chevy has in Lakeland. I will make sure she is given high priority with the headhunters should she ever look for a career change. Her worth in the market is platinum. Kyle has moved wish him well. I am trying to give the front of the Lakeland sales another chance after two terrible sales experience's. Their internet cleaner called me after my last review and promised my next deal would be done with a specific head of this dealership. I have been waiting for a return phone call all day. Not a good start. The cleaner admitted the front of the house had been a problem and they are trying to improve. Buyer with money in hand, Wife having taken a test drive and happy, and no return phone call. Not a good start Sal where are you???????

  Debra Fernandez
8 years ago
I was disappointed because when I first purchased my traverse, the Regal dealership told me that I did not have to pay for my oil change for 2 years, when I went in for my oil change the story changed I had to pay, I was told that my truck had 24,000 miles and that I had to pay now. Then, I did not get my car washed. So, I guess I will no longer go to the dealership for my oil changes or anything else. I bought my Traverse brand new in 2014. I was not advised that I had to pay after 24,000 miles.

  Susan Trevino
4 years ago
Had body work done on my car there, took longer than they original told me and when I finally got it back the door locks didn't work. I took it back, waited 15 minutes for them to say they didn't know how to fix it, they obviously knew it wasn't working when I picked it up the first time. Had to take it to another dealership to have new locks installed.

  ptti burke
7 years ago
Juliet was his name jon ? He did exactly that to me swore i had to by a warranty and pay 2oo a month extra on top of car payment for a yr wouldnt take no so per my salesman justin i agreed to it got the car financed thru gm and cancelled the extra warranty a month later .

  Stephen Robison
8 years ago
I asked for 'no wash' to expedite getting vehicle back on the road quickly. They complied and car was back to me quickly as requested. Good Vibes. You always have competent, friendly staff. Thanks Regal.

  Danielle Sidou
7 years ago
Just leased a 2016 Chevy Traverse from Abu and Regal Chevrolet. Car shopping with 2 little children is painful but they made it quick and easy. Thank you for all your help and making it painless!The Sidou Family

  Phillip Arnold
6 years ago
In had a very positive experience with regal chevrolet that showed the professionalism and integrity of an industry leader.

  I'm just Sayin
3 years ago
Insurance dragging their feet but the body shop seems to be doing all they can and are wonderful people

  Dawn Chapman
4 years ago
They took excellent care of me & my vehicle. Great work.

  Extor Rosa
6 years ago
Excellent service.I am very pleased,worth rhe extra mile.

  Paul Mazurowski
2 years ago
No response on my request for photo estimate!

  Kay Turner
4 years ago
Good service