Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenna B
9 months ago
Andrew, Michael, Rene and the crew of Pep Boys South Lakeland are exemplary in auto and customer service alike. Reasonably paced and priced; moreover, treating the customer with dignity and respect. From making and keeping appointments to managing time frame and keeping the cost of quality service affordable, left me impressed. My experience was all good, offering so many reasons for one to bring their vehicle here.

  Mike Love
5 months ago
I posted a 3 star review at one point over a couple of issues I had with having tires replaced. Mostly just the cleanliness of the rims and tires after.Changed my review to 5 stars after being contacted by pep boys showing concern for the issue. Also were having an issue with a The EPB after unplugging and plughing back in a cable. The guys offered to bring the car in and clear the code for no charge. That's great service and how you keep people coming back.

  Ron Pittman
4 months ago
The repairs completed by Pep Boys was Outstanding. However, I was provided a quote for the total cost of repairs. Upon arrival to pickup my vehicle, I was presented with an completed invoice that was significantly higher than the original quote.

  Joe Stokely
6 months ago
Thanks to Rene and Terrence for taking care of me. I didn t have an appointment but they worked me in at the end of the day. They pointed out another problem with my car that I need to get addressed fairly soon. They were very professional and they got the job done. I just want to thank both of you for taking care of me yesterday.

  Eric Hermanson
3 months ago
I went in for an oil change which was stated to include tire rotation and other miscellaneous services. I saw them sprinkle dirt onto my air filter then bring it in to show me, saying it needs to be changed. It is a K&N filter that is not a disposable and is meant to be oiled only. The tires were also not rotated because I have one with a small leak due to a bad valve stem which remained on the same side and position. Due to those two misleads I cannot assume that they used the proper oil I paid for (full synthetic) or performed the other services that were stated to be built into the inflated price to make it seem like a value. Two small acts of dishonesty like that does nothing but breed further suspicion.

  Dee
6 months ago
Went in today 9/28/23 Scott and Andrew are awesome they took the time to explain things to me about it tires. They really took care of my car in a quick and professional manner above and beyond. Definitely coming back here for future repairs! ThanksPep Boys

  Peyton Mercaldi
5 months ago
Scott did a great job. Andrew is the man.They did extra work on my vehicle due to a miscommunication, and still did not even try to charge me for it once they realized. And, the whole process took only a couple of hours. Will definitely be back again.

  Robert Carrieri
2 months ago
specifically told them to fix low tire pressure gauge again. Picked car up never fixed the tire pressure. This is the second time this happened. Only rotated 2 tires. Then tried to charge me a higher price then I was told. I will not be going back to Pep Boys. I will pay more money somewhere else that actually does the work then these scammers.

  Nicole Powell
6 days ago
Pep Boys is the best! They are always polite to me, help me understand the things I need for my car!

  tmoose65
2 months ago
I've had nothing but positive experiences with our local pep boy's.. from tires to regular maintenance they've always given us prompt and reliable service

  Robert Gelsinger
2 months ago
I have recently had Pep Boys take care of repairs on several cars, and they were always very upfront with costs, always overperformed and overdelivered.

  Brian Murphy
6 months ago
I'm sorry I didn't catch the guy's name, but his customer service was top notch. I appreciated his professionalism when addressing an issue with my alignment that wasn't quite right the first time. I've been using Pepboys for years when my cars need routine maintenance, and I drove away thinking, "this is why I go to Pepboys."

  Kenton Clark
5 months ago
Andrew was great, they had what I needed when I called and appointments available on my day off. They had it done faster than anticipated and I couldn t beat the price. Highly recommend.

  Abigail White
a year ago
After needing to go to these guys twice in one week now, I truly believe this statement. Great Customer Service is so hard to come by anymore but I do really feel comfortable when I hand my keys over to these guys! Special shout out to Andrew and Leon! Thank you Pep Boys for getting me back on the road, AGAIN!

  Monte Vanover
a month ago
Scott did a fantastic job handling my starter issue. I highly recommend him.MV

  Me Here
5 months ago
"Screw in Tire" Sunday Morning Fun. Scott and the entire crew was kind and offered quick service. Pep Boys has always been my go to place and it will stay that way. Thank you for all you do.

  Erik Klein
6 months ago
Worst experience ever. Every time I have used this location there was an issue. If your getting an oil change or new tires I would recommend going elsewhere. This time My vehicle was on the hoist for over an hour and a half just for an oil change and they didn t even rotate the tires like requested. I have looked the other way on other issues in the past but I will never use them for my automotive needs ever again. So long Pep Boys you lost me as a customer.

  Mrs. Nesmith
5 months ago
Scott was our technician for service. He's very kind and gave EXCEPTIONAL service . Definitely will recommend to others and we will be a customer for a long time. Pep boys on South Florida Avenue. Lakeland Fl. Ask for SCOTT!!

  Doug Hermansen
7 months ago
I found one of the valve stems on our RV tires leaking, so I decided to have the rubber stems replaced with steel stems on all four tires and have all four balanced. I was very pleased with the cost, as it was less then I had anticipated. The staff was pleasant, courteous, and helpful.

  Liz S
a week ago
Andrew is the best! He is very professional and gets the job done.

  Jessica S
8 months ago
I made an appointment online in advance, I get there and was told it's going to be at least a 3 hours wait. I informed the gentleman that I have an appointment that I booked in advance online and his response was, "I don't know why it let you book an appointment online, you still have to wait a few hours". I never received confirmation saying they were back up or unable to fulfill the appointment. What's the purpose of having appointment options? I will no longer use any services from Petboy.

  Sandra Diaz
a month ago
They are very reasonable with pricing and very quick turnaround. Bought new tires.

  Walt Effinger
9 months ago
We have used them twice in the past year. Both times we needed tire sensors replaced. They were great and went above and beyond to find us a less expensive option. We will continue using them for auto maintenance.

  r s
5 months ago
Got an oil change, waited inside took them about an hour and 20 minutes, not that long, offered me a coupon to lower the price didn't even have to ask was much appreciated

  Matthew Ross
4 years ago
These guys are awesome, they went way out of there way to get me the tires I needed. They drove there personal car to pick them up it took them 2 hours of driving to find the right one for me.AAA+ Thanks guy's!

  JESUS CANALES
5 months ago
Made an appointment for 1pm for an oil change. Took them 2.5 hours to complete. I would list the name that dropped the ball but it's too hard to find workers so I'll just leave it like that.

  Andy
11 months ago
My experience today (4/14/2023) at Pep Boys was excellent. I had a warranty issue with my tires and PBs stood behind the warranty 100%. The office staff (Andrew, Josh) were very pleasant, proficient, and very attuned to my concerns. I recommend this store to anyone looking for car maintenance service.

  John Meyer
3 months ago
Great service, had an appointment got right in at the set time.

  Sherry French
4 months ago
Had a great experience. Recommend South Lakeland store wholeheartedly. Thank you for you quick assistance and short wait time.

  Doug Weiss
11 months ago
Rene & Andrew did a great job taking care of the 4 tire change, out the door in about 75 minutes. Offered several tire options and then given great deal on the tire package. Highly recommend.