Mac's Auto Repair and Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brenda Y Smith
a month ago
My Ex sent me to this spot. I absolutely love it here. It s hard as a woman finding people who aren t trying to get over. I m not interested in purchasing a new vehicle so they ve been a blessing. My daughter s car is driving great. Now I m taking mine just to make sure it s all good. You need reliable people and they have been.

  Stacey Castle
6 months ago
I went in today 9/29/23 for just an oil change on a car I've had for a week. The previous owners messed up the muffler system so bad that it was hanging on by wires and had fallen. I couldn't afford for them to put it back correctly and they said they'll try to secure it as best they could. It actually had fallen again and I called them and told them what had happened. They picked me up right away and helped take it off completely. I'm honestly so grateful for them and how kind they are. I highly recommend going to them for anything car related. 10 stars all of the way!!

  S W
7 months ago
As a single mother who has unfortunately had terrible experiences when it has come to anything auto related I was very nervous about finding a place to get repairs on a car I bought at an auction in Tampa for my almost 17 year old daughter. A very good friend recommended Mac s and assured me that I wouldn t be treated like I didn t know anything because I was a woman. I knew buying the car at an auction had some downfalls but overall, the car was in pretty good shape but absolutely needed repairs before my daughter could drive it. From the moment I called about taking the vehicle to Mac s until the moment she drove it off their property we were treated with incredible kindness, amazing customer service and transparent honesty regarding everything with the car. I had already looked at how much the parts I thought I needed were going to run and the price I was quoted after they looked at it never changed even though much more labor was put into the car than what I was charged for. Jose was so helpful in talking to me about what was wrong with the car. He did not talk down to me or act like I had zero clue what he was talking about. He was so respectful and kind because he knew I was worried about the car, my finances and my daughter s safety. This was her first car and he made it very clear that it wasn t leaving until it was fixed correctly so she would be safe. This meant the car had to stay an extra day due to an unforeseen issue that occurred after the new part was placed on the car. I was petrified I was going to leave and have a massive amount due in repairs, but Jose took the time to talk to me and help me off my ledge. I wish I could remember the names of the amazing women that work in the office. Each time I spoke to them they were both beyond kind and again also talked me off my ledge of fear. The customer service is above and beyond any auto repair business I have ever been to and to be frank, the best customer service I have probably received anywhere regardless of the business type. I did not have the opportunity to meet Mac but when the office called me to tell me the car was ready I could hear him in the background saying everything was fixed and I no longer needed to worry myself to pieces. Trying to find a car that is reasonable is nearly impossible and finding a place to get repairs done quickly and not at an astronomical price is even more difficult. Mac s made getting the repairs easy and while I am sure they could charge an outrageous amount they don t. Mechanics are in high demand and good ones are in even higher demand. I couldn t recommend Mac s enough for the quality of service and just a pure outstanding overall customer service experience. I know now that I have a dependable place to take a car without the fear of being ripped off or being lied to. Everyone there was insanely kind which is rare anymore and I left in tears feeling so grateful that my daughter was finally going to be able to drive her 1st car and be safe due to the diligence of everyone at Mac s. I am not a fan of writing Google reviews; however, I know there are so many people like me who have been taken advantage of from other businesses and need a quality and trustworthy place to take their vehicle. This is it; this is the place and if you are 2nd guessing about possibly taking it somewhere else you are wrong. Mac s is the place to go and leave knowing you were in good hands and being treated with the best possible customer service. I am not looking forward to paying for anymore car repairs soon, but I left feeling like I had made friends that felt like family. What a tremendous asset to the community Mac s is and everyone that works there is responsible for making that happen. Truly the best and I am so thankful that I have found a reliable place to go whenever I need anything car related. Stop looking for anywhere else to go in the Polk County area, you are in the best hands at Mac's. I can't thank them enough for the help and customer service unlike any other. Mac's is truly a treasure to the community.

  Mistress JahJah
7 months ago
Once again Macs to the rescue!!!The day before the hurricane they still made time to check out why my van was making sounds and fix it!!!! Anyone in Lakeland and surrounding areas that wants a consistent reliable mechanic Macs Auto is the place

  LISA HALL (BRAT)
11 months ago
They do a great job and I have been going there for years and I would recommend them to anyone else who needs work done on their vehicles %!!!!!

  breonna
7 months ago
amazing survive and the mechanics were very genuine and made everything make since. car works beautifully now

  Shawn Murphy
3 years ago
They were quick and efficient. They completed my truck before the time qouted to me and on top of it when I went to pay the young women at the desk, apparently two one hundred dollar bills had stuck together. I proceeded to go to work after picking my truck up and realized I was missing a hundred bucks. When I called Mac's back the young women who took my payment answer the phone and was happy to count and check the drawer. She found my extra hundred and was more then accommodating by holding on to it until my wife could go back and pick it up. Not only did they complete the job quickly so I was able to get back to work without setting any jobs back. They are honest and trustworthy. They completed it before the qouted time frame correctly without any (tricks of the trade). They're affordable, honest, and trustworthy which is HUGE to find those qualities in a mechanics shop. I happily refer everyone to Mac's from family to strangers. If I could give you more then 5 stars I would. Thanks again for the great experience and to the young lady who took my payment. There should be more people like you in the world and I hope they appreciate you. My family sure does!-The Murphy Family

  Jeanetta Sugrin`Mothersill
8 months ago
Best Place To Get You Car Fixed. Reasonable Prices And Great Quality Work. I Would Definitely Recommend!

  Domonique Scott
a year ago
They are the best at service and customer service!! Gave me an amazing quote and fit me in! Great people great service. Highly satisfied!!

  Chris Flores
5 months ago
Took Time to understand my situation and did a great job

  Geneva Hamrick
a year ago
The Staff at Mac's Auto Repair are the best and they know how to treat their customers I won't go anywhere else to have repairs done on my vehicle

  Tiffany Messerschmidt
6 years ago
This towing company damaged our car and then refused to give us their insurance information. Avoid them at all costs. The driver who answered the phone even screamed at my husband and hung up on him when we attempted to get their insurance info. This company is not trustworthy at all.Update: Who was at fault isn t relevant to the damage you caused. Our tow truck arrived ten minutes after you damaged our car because you were too impatient to wait for help. The cars were blocking a small portion of a non-busy road. You are rude and unethical. You caused damage to our car on the side that was not involved in the wreck, and you refuse to take responsibility for it or provide the name of your insurance company. We have you on video damaging our car, and we didn t sign anything giving you permission to touch our car. Our car was not totaled, and we will have to pay for the damage you caused. That is the whole story. Please avoid this company at all costs!!!

  Tiika Arnold
5 months ago
Great Repair Servce and Very Friendly Staff!

  Brandy White
2 years ago
I am extremely satisfied with the service I received ! They were the third and final estimate I got before having my air-conditioning fixed in my car .. At half the price the other palaces had given me .. They will Forever be my first stop for my automotive needs

  Brian O'neal
10 months ago
Great shop. Took care of me in little to no time. Five stars all the way

  Ashley Nicole
3 years ago
I will never take any of my cars to another repair shop. Macs Towing and repair has gone above and beyond countless times when repairing our family car. When a car has trouble its stressful but not anymore. I know that i can take the car to Macs and i wont be ripped off. On numerous occasions they have gone above and beyond. I know that when i drop my car off broken i will pick it up and itll be fixed. I cant thank them enough for everything theyve done for my family. If you want trustworthy, honest people to work on your car who wont charge an arm&leg this is your place to go.

  ashley duke
3 years ago
Im not sure where these negative reviews are coming from but Mike and Macs has saved me thousands on repair work. Anytime my car acts up i know i can bring it to macs and have it diagnosed and fixed right away. They go above and beyond for my family. I called one time to ask how much theyd charge to jump my battery so i could go buy another one and Mike himself came to my house and did it. Didnt charge a thing. With the world the way it is these days i cant thank Macs enough for restoring my faith in humanity and showing me that great people really do exist. Being a female, if i were to go to another shop its possible that someone would sell me something i dont need but with Macs i trust everything they say and their work is impeccable. I wont take my car anywhere else. If i move out of lakeland i am still taking my car to Macs. If youre looking for great service at even better prices then this is your place.

  Christopher Peters
7 months ago
Very nice and helpful and will definitely use this towing company again

  Anayeli Salaz
7 years ago
Great service,quick and friendly. Affordable towing service from pick location to drop location. They charged me $50 for the tow service i didnt go that far to drop it off at a local scrap it yard. I would use them again!

  Edith Masoud
6 years ago
If I could give them more stars... I WOULD!!! My whole family was stuck on the side of the road due to a rental issue for FOUR HOURS two children were in this car. The unreliable company that agreed to take upon the tow at first after two hours decided they weren't going to do it. A guy from this company got the call at 810 and was there at 850AM. We were exhausted from our drive from NC to FL and then to sit on the road for 4 HOURS. He was extremely polite, well mannered, and professional. We are extremely thankful for this company. While we can't give them business because we don't live in Florida we will pass the word on through here.

  William gramling
a year ago
Mike and his crew do a great work and his prices aren't bad neither, I take my car here and always have great service

  phyllis lambert
3 years ago
We were having trouble with our ac they took us right in repaired it. After we were told by someone else it would cost us over $1000 Mac's towing was able to do our ac repair for $45 thanks guys now we are riding cool

  Blake Thompson
3 years ago
Got me out in an hour, their price was WAY better than a previous quote from John Carlisle and my car feels great. New favorite mechanics.

  Christine T
4 years ago
Uninsured! He made a mistake and damaged my vehicle then refused to give me his insurance information... my insurance tried to get it from him and it turns out he didnt have any... so the repairs came out of my pocket for HIS mistake.... he is very unprofessional. Dont trust him to care for your car...

  mistress jahjah
4 years ago
If you want your car fixed by very professional men ...this is your place...just moved to Lakeland and they all went up and beyond helping me with my van.... I will definately come back to Macs!!!! Thank You Gentlemen for everything....

  Patti Baggett
2 years ago
Very reliable and very reasonable rates. We won't take our vehicles to anyone else. They get a 5 star rating

  Lee Hollingshead
a year ago
Mike and his team are fair and efficient. Pricing for repairs are clear and no surprises. I would recommend them.

  Nette Fraulein
6 years ago
BEWARE THIS GUY IS UNINSURED!!!! HE WILL DAMAGE YOUR VEHICLE AND REFUSE PAY FOR IT.Mac had his boy hook up my truck that was stuck and the boy wrapped the line around the axle and broke the axle and tie rods. (I have video proof of this incident) Mac refused to pay for the damages so I gave the issue my insurance company and my insurance company just informed me that he does NOT have insurance and will not cooperate.This guy is petty and will try to throw his customers through the mud if they are unsatisfied with his service and gives him a bad review (see the reviewer below). I wonder what he's going to say about me after he sees this negative review. He tries to blame his customers for his screw up and tries to paint them in a negative light so he looks better.... simple story is we called you for a service you screwed up the service and damaged our vehicle. You neglected to have us sign a waver that would have relinquished you of your liability for the damage. Just take responsibility for your actions and do right by your customers.

  Patrick Currie
6 years ago
These guys came to my broke down vehicle with the quickness and then fixed my van so i could drive to the mechanics which was exactly what i wanted to do,thx again and i have a new referred tow company now!

  James Seyboth
2 months ago
They care about their customers.