Lake Wales Chrysler Dodge Jeep RAM Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jackie Legault
a year ago
I brought my van in at 9am for an appointment to check the air conditioner which was not running properly. By 2:00 I had not heard from them stating what the problem was and how much it was going to cost to fix it. I tried calling up to 10 times to check on the status of my vehicle but got no one answering at service. At 3pm I drove over to the shop and was told it needed a part which cost $1200 plus labor. I asked why no one called me. I was informed they were just then looking to see what the problem was even though I had a morning appointment. When I asked about why no one picked up the phone each time I called the service advisor said the calls go to some other place to be answered. I chose not to spend that huge amount of money for a 10 year old vehicle but did pay for the diagnostic fee. I was given a paper stating what the tech found when looking over my van. It stated I needed brakes. Less than a month prior I put new brakes on my van at the dealership which cost almost $600.So either the tech never looked at my brakes or it was just a money making part they thought I would repay for. I bring my van in when it needs repairs but each time I come in there is always a problem. Maybe the service manager(who I was told was not working that day) should look into hiring more help or maybe more competent ones.

  Doug Does Disney
4 months ago
Service department ghosts you whole they are working on your car. Had to have a friend drive me up there 20 minutes before they closed to find out if my car would be done before closing. Tried calling, and texting multiple times with no response.

  Larry Bishop
2 years ago
Absolutely nothing good to say about my experience with this service department. Was told my vehicle was done and ready to go. In good faith I paid my bill online so as to have a quick and seamless pickup. When I arrived, my car would not even start, and everything went downhill from there and was told I need a new battery. In the end I removed my battery and took it somewhere else to be charged and load tested. It took a charge fine and passed the load test. Took it back installed it and started the car. I asked for a refund only to be told to basically stuff it. If I could post this with no star I would.Service: Auto engine diagnostic

  Aubrey Waide
a year ago
My part was a special order but they got job done in a reasonable amount of time. Could be little better with communication but overall satisfied. My vehicle running better than before. Price was astronomical for what was done but worth having car fixed!Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnosticServices: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic

  Luke Rynear
a year ago
Just had my first oil change done on my new Jeep Wrangler Unlimited Rubicon and it was easy and seamless. I made an appointment online and walked in and handed them my keys and off they went to work on it. The waiting area is nice as they have a vending machine with snacks and they also free coffee and tea. Good experience.Service: General repairs & maintenanceService: General repairs & maintenance

  Matt Ferriolo
10 months ago
I had to go to Lake Wales Chrysler Dodge Jeep RAM Service for a seatbelt issue I had two years ago. The service department fixed the issue then, but now I'm having the same problem. It will cost me over $500 to have it fixed. I was told it was caused by me sitting on the seatbelt. I can't believe that a rugged vehicle like the Wrangler could be sidelined by a seatbelt. I encourage to you to visit your local repair shop rather than have your vehicle serviced here. You will only wind up spending more money and being more frustrated.

  Jordan Branch
2 years ago
My husband and I are Very very satisfied with Walter s work on my Dodge caravan. Transmission was the main concern and he made my van brand new again. It drives like the first day that I got it 5 yrs ago. He is a honest person and did everything he said he would. The van was ready on time just as scheduled. Thank you again!Services: Transmission, Tires, Wheel alignment, Brakes, Oil changeServices: Transmission, Tires, Wheel alignment, Brakes, Oil change

  Mike Posthuma
2 years ago
Oil Change took over 2 hours. In addition, had my truck most of the day for rear end seal replacement. Would have kept it for 2 days, if I hadn t insisted on getting it back same day. Service Advisor guaranteed it would be done same day and stayed until nearly 7pm to ensure it was completed.Service: Oil changeService: Oil change

  Pedro Pena
a year ago
Everything was good until i went to pickup my jeep compas 2020 they asking to paid $121 for oil change when i have a package to cover for everything. Plus the ladie tell me the package i but at Lakeland toyota is no related with Dodge. After a couple minutesthe ladie tell me was a mistake because they have another person with my last name and apologize to me.

  Kelsie Lucas
2 years ago
Quick and easy experience! Called in the morning and Tula made sure I had an appointment that same afternoon. Savannah worked with the techs to make sure I was in and out! Great experience! I would highly recommend Lake Wales Chrysler service department!Service: Oil changeService: Oil change

  Crist�re 27
a year ago
Awesome Service and knowledgeable stuff. Savanah. My service advisor took amazing care of my vehicle and she kept me informed the whole time. Thank you for helping me with the flat tire. Will come back for sure , Thank you Services: Auto glass repair, Vehicle Inspection, Wheel alignmentServices: Auto glass repair, Vehicle Inspection, Wheel alignment

  WES Prange
a year ago
We have used this dealer for our car service for a few years and have had good results, Savannah Mahalak is our service Advisor and is very responsive to our needs. The only problem that needs to be improved is their appointment system as even with an appointment there seems to be a very long wait.....Service: Oil changeService: Oil change

  Chuck Wolf
a year ago
Had a problem with the Stop/Start function not working.The van was in the dealership, first Winter Haven 3 hours, and then Lake Wales 15 hours. LW finally found a faulty relay which they replaced. Stop/ Start finally began working on 4/26. They were diligent.Services: Electrical, Tire rotations, Oil changeServices: Electrical, Tire rotations, Oil change

  Loren Kelley
11 months ago
I HAD A 10:00 APOINTMENT ON THURSDAY APRIL 13 (SERVICE ADVISOR WAS SAVANNAH) TO GET MY VAN LOOKED AT . I'M NOT ONE TO BE LATE AND I DIDN'T KNOW HOW LONG IT WOULD TAKE ME TO GET THERE I GOT THERE AT 9:00AM. MY SERVICE ADVISER GOT TO WORK AT 10:00AM. I GAVE HER MY VAN BUT SHE SAID IT WASN'T GOING TO BE LOOKED AT UNTIL FRIDAY APRIL 14. I AM WONDERING WHY AM I MAKING AN APPOINTMENT IF MY CAR WILL NOT BE LOOKED AT TIL THE FOLLOWING DAY. SHE CALLED FRIDAY AND SAID WHAT WAS FOUND BUT DIDN'T KNOW IF MY WARRENTY WOULD COVER IT. SHE WAS GOING TO CALL CHRYSLER TO SEE BUT PROBABLY WOULD NOT KNOW UNTILL MONDAY. ALSO, WONDERING WHY SHE CALLED ME FIRST AND NOT CHRYSLER TO MAKE SURE BEFORE CALLING ME. NOW MONDAY ROLLS AROUND, I CALL AND SHE SAID IT'S COVERED BUT THEY WOUNT GET TO IT UNTIL TUESDAY. SHE CALLS ON TUESDAY AND SAID MY CAR WAS DONE. WHEN I WENT TO PICK UP MY VAN I ASKED HER IF THEY DID AN OIL CHANGE, WHICH I TOLD HER I WANTED. SHE SAID NO. SO NOW I HAD TO WAIT AN ADDITIONAL HOUR FOR THE OIL CHANGE. I WAS NOT HAPPY WITH THIS EXPERIENCE AT THE PARTICULAR DEALERSHIP.Services: Auto engine diagnostic, Vehicle Inspection, Oil change

  Abhishek Pati
2 years ago
My Jeep Cherokee was around 15k miles when 2 tires developed splitting and was not good anymore. I was asked to pay around 500 $ for the 2 tires even though the tires had warranty till 45k miles. I was given a contact number and email from the support staff for Continental Tires which was never answered and the mail was never delivered to the customer support. It will be very helpful if someone can get me the refund which I am due for the faulty tires sold to me on my Jeep.Service: Tires

  Patricia Letizia
9 months ago
Josh was great he explained to me what was wrong with my car before any work was done.Service: Electrical repairService: Electrical repair

  lorie mcknight
a year ago
It took2 months of repeated unnecessary repairs and cost me over 3000.00 . they kept replacing parts and next day said it was fixed, it was dead the next day. And one time it was dead when I was told it was ready after they had repaired it 3 prior times.Services: Auto battery replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto A/C replacement, Auto battery maintenance, A/C installation & repair, BatteryServices: Auto battery replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto A/C replacement, Auto battery maintenance, A/C installation & repair, Battery

  Barbara Casselberry
a year ago
They were very professional. They did the oil change and tire rotation quickly and discussed a problem they found that will be taken care of next week.Service: Oil changeService: Oil change

  Leslee Marker
a year ago
Josh is always helpful and a great service advisor. Not pushy in trying to make you spend more money and a great over all experience.Services: General repairs & maintenance, Wheel alignmentServices: General repairs & maintenance, Wheel alignment

  Moses Gonzalez
2 years ago
The Oil change itself was done very well. Not 5 stars because I had to wait 3 hours for the service to be performed even with an appointment that I set days prior.Service: Oil changeService: Oil change

  Jacki Vanzant
9 months ago
Last visit was good, only waited 20 minutes and issue was taken care of.

  jim/kim kutsch
a year ago
Replaced battery last week. Returned to check if everything was all right. That was very courteous since I've had problems in the past.Service: BatteryService: Battery

  Veronica Peck
a year ago
Always late on appts over booking is a major problem told 1 hour been longer now says 12:30 got here at 10:15 with 10:30 appt set more than a week ago SMH

  Laura Rodriguez
a year ago
Very efficient and employee gave us details of what he was doing, good job, I will give excellent referenceLaura y AngelServices: General repairs & maintenance, Tire rotationsServices: General repairs & maintenance, Tire rotations

  Elizabeth Harris
2 years ago
The technician Walter is the Best!! I have been using him for 25 years and wouldn't trust anyone else with my Jeep!!Services: Battery, Oil changeServices: Battery, Oil change

  DIANE WHITE
9 months ago
Nice, friendly staff. Service was performed in a timely manner.Service: Oil changeService: Oil change

  Randy Bingeman
2 years ago
Service was efficient, and professional. Rep answered all my questions and the staff was good. Would go back again.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Oil change

  Brett Miller
2 years ago
Service manager and department went above and beyond to make sure my vehicle was fixed in a timely manner Very pleased with serviceService: General repairs & maintenanceService: General repairs & maintenance

  Pete Conklin
a year ago
Just got a new Trailer break controller on my gladiator it has made all the difference in towing my camper. great workServices: Carburetor cleaning, Tires, Steering & suspension repair, Auto engine tuning, Engine repair, Brakes, Auto interior vacuumingServices: Carburetor cleaning, Tires, Steering & suspension repair, Auto engine tuning, Engine repair, Brakes, Auto interior vacuuming

  Phil Murphy
2 years ago
THIS WAS THE WORST EXPERIENCE WE HAVE EVER HAD WITH A DEALERSHIP OR MECHANIC SHOP! WE ROOK THE CAR IN TO BE REPAIRED AND SOMEONE AT THE DEALERSHIP BACKED INTO OUR CAR. NOW YOU REFUSE TO PAY FOR THE DAMAGES AND YOU TRY TO FORCE US TO SELL YOU OUR CAR ADN BUY ASNOTHER ONE FROM YOU! SHAME ON YOU! I WOULD NOT TAKE MY BICYCLE TO YOU FOR REPAIR AND ALTHOUGH WE BOUGHT THIS CAR FROM YOU WE WILL NEVER NEVER NEVER BUY FROM YOU AGAIN AND WE WILL TELL EVERYONE WE KNOW TO RUN AWAY FROM YOUR DEALERSHIP!!!!! YOU ALL ARE THIEVES AND CROOKS!!!Service: Engine repair