O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelly Gorman
2 months ago
Staff was very friendly. I bought a new rear wiper blade, Chad volunteered to come out and put it on. Great service!! TY

  Charlie Cribbs
a month ago
I just prefer O'REILLY'S because I have always had a very good interaction with the associates and the price and availability of the items I need or want.

  Kevin
3 months ago
No matter how large, or small a business is, it is the people that work there that make it or break it ...Kudos to Sarah....awesome service, very professional and extremely knowledgeable!!

  Rinda Leguire
a week ago
All employes are very helpful and know the parts and products

  blessed by the best
5 months ago
These guys and gals always help me with any and all questions one guy went out of his way to come to my car and help me . Great employees

  DIY and vloging girl
a month ago
Customer service was very nice and found everything I needed!

  Deborah Ware
6 months ago
Jenn was so helpful and very thorough. She made sure it was the right part. They are great

  Chuck Rose
10 months ago
I broke down and tried to fix my truck in the parking lot. I was there very late and when they closed the assistant manager gave me her cell number just in case the police came and questioned my still being there. That is pretty awesome customer service. One of the other employees let me borrow his personal drill and everyone was always super friendly.

  Fun guy 3827
7 months ago
Not the best service. Every time I walk in and stand in line. The employees make faces or go hide in the back. Or they just stand right in front of me staring. Are you serious?They also can't tell if a batter is bad. They'll just charge it then say it perfectly good. So the next day you're dealing with your same bad battery.3 times I went back to charge thinking it was my vehicle. Finally I called to talk to the manager on the phone you said she'd honor my warranty, but to show proof my vehicle was worked on.So I did, but his rude blonde girl with huge glasses made a point to have an attitude and didn't want to do it. She tried arguining and fighting me on this saying w need to test it first. I said no go ask the manager who I talked to. Finally she did but had this attitude. Maybe she hates men I don't know or is judgemental.I trued making small talk about the storm coming and she ignored me. So then I have to insist they have my battery to replace. She still protested and said a comment to me. "We can't keep replacing your battery for a breathalyzer". I heard that's what drained this. Well it's not true, and I was too tired to argue. So I left.Got my new battery. Even AutoZone told me it was bad.Won't be using O'Reilly's again. This caused me a lot of extra time dealing with a bad battery they'd just keep charging. At least the manager Michelle helped on the phone, but her employee sure didn't recognize her decision.

  Yosemite Sam
2 months ago
Very knowledgeable staff at the Duval st. location in Lake City Fl

  james jmluke12
3 months ago
Better than Autozone.

  Edward Gordon
8 months ago
Just a quick return but handled fast and professionally. Well run store Chul was totally on point and the help was all highly engaged and helpful . I ll be back .

  Mark Cribbs
9 months ago
Didn't have any of the parts I needed in stock. They changed their closing time to 9pm since Covid. Would like to see the return of 10pm closing.

  Jacob Starling
a month ago
Always helpful people in there

  jeremy lucas
3 years ago
Had a reman starter go out after nine months. Lamar returned the reman starter and sold us a brand new one for the difference, which wasn't a big difference . Truck starts like a new one again!!!

  Matthew Dick
10 months ago
James and Peggy were fast and friendly and not only sold me a last minute alternator but helped me get a mechanic to install at 8pm on a Friday night as I was passing through town! Thank you James and peggy.

  scott giannotti
a year ago
They helped me with my 01 Yukon needed an ac boost great team together they helped me a man and woman, both in glasses!

  David Tyre
a year ago
When the second fellow saw there was a line to get checked out he stepped up and rung me up. Quality customer service!

  Papabear
2 years ago
Stopped to get a battery for my wife's Cadillac. the lady worker installed it in a matter of minutes and was very good at what she did and was very friendly. I wish I could remember her name, sorry I can't. But thank you so very much. You are awesome.

  B Brinkley
3 months ago
Great customer service.

  lina christmas
a week ago
Good customer service

  Serena Norris
4 years ago
The customer service here is amazing. As soon as you walk in the door you are greeted by the friendly staff. If they see you walking around with a lost look on your face if they are busy as soon a they are dont helping the other customers they come straight to you and ask if you need any help. They also will put fluids in your car and check them they do and also they put wipers on and check if your engine light is on they will do a diagnostic scan and let you know what's wrong if anything thank God mine was just a simple fuse but I didn't know at allwhat it was and as soon as I told them my light was on they grabbed there little macchine and said let go check it. There restrooms were alittle dirty and all the way in the back past the parts and offices but they walk you back so you wont get lost.The store is always clean and so organized. They have always had every part I have needed for newer cars and older trucks I have owned except one time they needed to order it and it was there literally the next day and they called me the moment it was delivered.Great place and only auto parts store i will use ever again

  Karl Dahlbeck
3 years ago
I've done business with the store on numerous occasions and I've always been polite and helpful. In fact I just bought some windshield wipers there and they offered to install them for free. I've also got free diagnosis of a computer system.

  Sandy Bell
4 years ago
Staff amazing so very helpful. For a woman I was in foreign territory. They helped me get perfect parts. I'm definitely gonna go back. If just to say hi to the friendly staff.

  Donald Register
a year ago
Great Staff and Managers, been doing business for well over 15 years!!!

  tony divitto
2 years ago
Was in a bind with a new battery. Im part of national acct . Jennifer went above and beyond to help me out . Great customer service and super fast . Thank you again Jennifer SMA!

  Matilde Juarez Singh
3 years ago
It's rude for your customers to be standing in front of you and you pretend to be so into a conversation with your coworkers. It literally took 3 minutes for me to pay the $50, you could have at least grin towards us.

  Andre Lobo
4 months ago
Really a nice shop!

  Shellie Leonard Terry
4 years ago
Lamar is amazing. He is helpful, knowledgeable and always gives service with a smile. Their entire team is awesome and their prices are hard to beat.

  Terri Cameron
a year ago
Very good service. They had everything I needed!!