Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lindsey Febus
4 months ago
0 stars! This shop commits fraud and does everything 100% illegal. They do not give you a written estimate of how much it's going cost to repair your vehicle and they do not give you a legal breakdown of cost. They just tell you verbally how much they want. They told my daughter that they only accept cash, and they needed the money before they worked on her car. My daughter gave them thousands of dollars in cash for them to start working on her car. She has all the receipts.They would never answer the phone or return her calls. Whenever she did get a hold of them they would tell her 2 more weeks. This went on for an entire year. We would go up there to check on the vehicle and we were told that we were not allowed to look at the car. We continued to go up there since we couldn't get anyone on the phone and they would lock the door and avoid us ,this was during business hours.We had to call the cops up there several times.The cops verified that the vehicle was there and it has not been touched since it was dropped off in January. That was 12 months ago.The cop also stated that all four tires were flat, and the keys were locked inside her vehicle. We have a lawyer and we are working on taking them to court.Please do not go here! They are scammers.
Katelynne Johnson
4 months ago
I wish I could give 0 stars ! Company is completely ran by scammers ! Do not take your car here! The court is now involved with these junkies who run the place ! They had my sisters car for a year and never did any work and were paid thousands of dollars ! Police are now involved and this place will be shut down so don t waste your money
Christa Weaver
4 months ago
If there could be a zero that s what I d put. Terrible communication. Inaccurate responses to repeated questions. Excuse after excuse. Vehicle delivered Jan 2023. Estimate received July 2023. Paid deposit next day. Here we are December 2023 and not complete. If it even has been touched yet. Owner tell us he ll let US know when we can come up there as if we cannot just come collect our property. Legal route required with this one obviously. Very unprofessional. I m sure the owners will see this and respond with some snarky false response but you can t hide the paper trail folks Good record keeping pays .
Chris Ose
2 years ago
I took my model 3 in to get some caliper covers installed. The staff was very nice over the phone and in person. They have a cool place to hangout while your car is being worked with tv, snacks, games. They finished the job quickly and professionally.Service: BrakesService: Brakes
Derek Lannuier
a year ago
Quality work, professional, courteous.Had a fender bender. They made the process so easy- they do all the legwork with the insurance company and parts companies. They actually keep you informed and go the extra mile for you.Jenna and Bill (owners) are class act people who actually give a da*n! Take your car here for any type of work you need - they can do it all!Second time using them - wish I had known before. So much better than the mainstream jokers.Best shop I ve found in over 25 years living in Jax.Services: Steering & suspension repair, Painting, Body & Trim, Battery
Kayla Johnson
4 months ago
Very unprofessional and shady shop do not go here!! Police had to get involved. Big time scammers here! They took my money and did no labor!
Christine
4 months ago
Scammers!!! Do not take your car here ! They steal money!! They are in the process of being under a law suit !!!
David Rondon
a year ago
I originally gave these guys a great review because they painted my car like new and I was happy at first. I just deleted that review because fast forward to three years later and my $1600 paint job is fading fast. Don't take your car here for paint jobs. It's an expensive charge for cheap paint.
Shamari Wyche
4 months ago
they never picked up the phone, they tried to scam me for my money!!! they cussed me out and said that they don t have to do anything!!
Neil Harkness
3 years ago
Talked to the owner about fixing my car he was super knowledgeable and gave me a great price on repairs and explained exactly what he had to do to repair my damage. I also got some prices on other things I want to do to my vehicle same result great price very detailed explanation of the work. Definitely recommend this business!
John A
6 years ago
Bill (the owner) is awesome. We needed to replace a car door on a 2016 Honda Accord and it had to be done in 3-4 days since the owner was heading back to NJ. He delivered on his promise and saved us so much $$. The guy worked on Thanksgiving day for crying out loud. Wished I knew about this place sooner since I got ripped off using a dealer s auto body shop to repair our Lexus...
Michael Melanson
4 years ago
Needed some decal/striping work done. Called and spoke with Bill, the owner, who was able to do the job that day and for a very good price. Knew right away that this place was for me as Bill was very accommodating, knowledgeable and professional. He made sure he knew exactly what I wanted. Job was done perfectly and quickly. Nice to find a place that knows what they re doing, is friendly and has good prices. If you need some custom work done, this is the place!
Larry Smith
3 years ago
Bill the owner treated me great. Gave me a real goos price and fixed my car the right way. I recommend this place if you need any paint and body work on your vehicle
Tony Graziano
2 years ago
Xclusive Customz is "AWESOME!!!! BILL is the Business "OWNER" & he is HONEST & REASONABLE!!!!I had my 2009 LEXUS Painted by BILL & he just did an "AWESOME" Paint Job & was Very PROFESSIONAL!!!!What it boils down to is BILL is just a Down to Earth Dude & one HELL of a GREAT PERSON!!!!So if you want PROFESSIONAL WORK Done on Your VEHICLE, BILL is Your "BEST" Out There!!!!Just Tell BILL Tony G Sent You & he Will DEFINITELY Take Care of YOU!!!
Keris Sullivan's
2 years ago
Smoke Em and the crew did an amazing job on my 2010 Dodge Charger... it looks brand new! Great service, great great value. A+Service: Body & TrimService: Body & Trim
Christy Martell
4 years ago
Family owned and operated! Fast, reliable and reasonable pricing. Works 6, even sometimes 7 days a week. Constant on call service. If you need car, motorcycle or even boat worked on, come to Xclusive Customz !!
Zach Sinner
2 years ago
Lied to my father and I about a very large section now the bondo is starting to Crack there's dirt in the paint that's just on one of the cars I had done by them the second car I had them do was even worse than the first 80 grit sanding marks in both front fenders and orange peel from hell all down the sides on top of that they refuse to fix where they messed up stating that they had more important cars to do than miee they never reach deadlines set by themselvesServices: Painting, Body & Trim
Fred Granger
2 years ago
Friendly. Different dramatically from other Used Car Sales. No pressure sales or BS, presents everything as what you see is what it is. And let's his products sale themselves.
Kendric Johnson
2 years ago
I would never do business with them again. They don t answer phone nor return calls. When I got my car back it was not done as expected so NOOOServices: Painting, Body & TrimServices: Painting, Body & Trim
Jimmie Dietz
2 years ago
Great place to buy a car Elvis always helps out when needed second vehicle Purchase from him
Justin Hall
5 years ago
The only place I will take any vehicle to in Jacksonville. These guys are excellent in every way
Chase Taylor
3 years ago
Very professional great prices more than satisfied with the outcome. Would recommend this shop over anyone in townServices: Steering & suspension repair, Painting, WeldingServices: Steering & suspension repair, Painting, Welding
Zach zinner
2 years ago
Bondo is cracking up where we were told all of that was removed and the sheet metal was almost completely perfectServices: Painting, Body & TrimServices: Painting, Body & Trim
Kathy Robinson
2 years ago
Mr.bill did a great job on my car
J Johnson
6 years ago
Best auto body and paint shop in Jacksonville.
Sandy Zinner
a year ago
Bondo cracked after getting painted. They refused to repair it.
jojo martell
5 years ago
Best auto body shop in jacksonville
billy martell
6 years ago
Best paint and body place in Jacksonville
Walid El Khechen
10 months ago
Masters is paint and body
Dale Wood
3 years ago
Great customer service