Wilson's Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennett Joseph
a week ago
I recently had my vehicle repaired at Wilsons Body Shop. I was totally satisfied with the Service and the Repair was done in a timely Manner.I was very very impressed with worker Diane who picked me up at Enterprise car Rental to drop my car off. Enterprise was very busy with other customers and it would have taken a long time for them to drop me off at the Body shop.Throughout my total experience of getting my car fixed Diane answered all of my questions and was a total blessing to me.I would recommend Wilson s Body Shop to anyone who need to get a timely, Fair, and satisfied repair on your vehicle.

  Ysk_exotic
a week ago
I'm glad I chose to send my car here after my accident. They did a wonderful job. My car looks brand new. Even though the insurance company I was going through wasn't communicating with me as much,Brian kept me updated on everything and was doing his best to get my car back to me. If I could have hugged everyone in there I would have lol and they cleaned up nicely as well. Lil meek (my ford edge car name) was back in action.

  rxande45
a month ago
What a crazy experience with this shop. It took them 8 days to complete my State Farm Claim for repair. The Customer Service Rep at the shop(Diane) needs to be replaced bc her communication skills are terrible. She questioned whether or not my hail damage was legitimate on the vehicle. After speaking with my Claims Adjuster it was determined that my damage was legit. I received a called to pick up my car and when I arrived, my car was still not ready and I had to wait. After leaving this Shade Tree Shop and arriving home, my quarter panel liner was hanging from the tire. The idiot tec forgot to tighten the screws so I had to take my car back again and deal with Aloof Diane. Bottom line is this, stay away from this joint.

  Vito Martone
4 months ago
Ultimate pros Had my truck fixed after a rear end collision Wilsons finished it in less time than quoted. Paint match was excellent.Also had my Lexus door panel repaired.. you cant tell where it was fixed!!!These guys are the best around, and very reasonable I wouldnt think of taking my vehicles to anywhere else

  Megan Bellar
4 months ago
Had an amazing experience with the towing and body shop. Everyone was so nice and helpful. Made the process of dealing with insurance & a car accident so much easier.

  Astrid vazquez
7 months ago
Brian did a superb job fixing my car. The customer service and communication provided by everyone was timely, professional and friendly. They did the job in a timely fashion for the damage that my car had. They cleaned my car beautifully and I couldn t be more thankful. Highly recommend!Service: Body & TrimService: Body & Trim

  Katrina Brown
3 months ago
Rude unprofessional and unethical owned and operated by even more ignorance......... As shown here with the response how rude and Unprofessional the owner is I see where the workers get it from however, you are correct I don't want too speak, think, or look at this racist place ever again in Life I left my review said my experience that is it dont continue to contact harassing me for your lack of knowledge and poor customer service.

  Tracie W.
6 months ago
Donna at Wilsons body shop is a gem! She is very helpful, we took our car here after being hit from the rear. It was all smashed in and looked a mess. The guys made it look brand new! They even matched the paint perfectly. They straighten out the tag! If I could give 10 stars I would.

  Gregory Sanes
8 months ago
Brian and Diane are amazing people. This body shop is the needle in the haystack. Very honest people that do great work in a timely manner. I'm very thankful I was able to do business with them..

  Gina Grant
a year ago
Wilson s Body Shop is truly AMAZING! The quality of their work makes you feel like you were never in an accident and your vehicle is just as safe and beautiful as before the accident. The employees and owner are very friendly and trustworthy and you can see that doing a great job is important to them. I will continue to drive across town to Wilson s. They are the BEST!!

  RichardCraniumm
7 months ago
Extremely rude, dishonest, ignorant, and disrespectful staff. Will NEVER be using this company and will also never recommend.If I could rate less I would. The females in the office were the most rude out of everybody and did not have any work ethic and was extremely slow and wouldn t answer questions about my car.

  Judy Manning
a year ago
We recently had our 2003 Jeep Grand Cherokee repaired at Wilson's Body Shop on Dunn Ave. Brian (in front office) and Ryan (mechanic) both did a great job getting our vehicle repaired in a timely manner. Their quote was accurate (no hidden charges). They were both friendly and professional. Thanks for getting our vehicle back on the road again. We'll definitely return with our other vehicles.Service: Auto engine diagnostic

  Torey Holmes
4 months ago
Came in to get an estimate, was told the lady would be back in 5min so I waited 25 min and when she came back her attitude was rude so I left and found another repair shop so that's the reason I'm not in your system and I have no future plans to EVER return

  Trae' Parker
a year ago
Don t ever take you car here. I was told my car was ready two weeks before I was able to pick it up being that I travel for work. My car didn t not have running break lights or headlights when I picked it up. They did a poor job of expecting my car as I have had to pay for part out of my pocket this my repairs. A lot of part on my car they tried to jimmy rig instead of replacing itServices: Tires, Painting, Body & Trim

  Christine Doherty
a year ago
Great customer service and do great car repairs.

  Todd Family
a year ago
This company stole my truck. I was in am accident and came to collect my belongings from my truck and take photos for the insurance. They refuse to release it to me citing "police law" however the state troopers who had it towed stated there are no holds on the vehicle and it can be released to me. DO NOT TRUST THEM WITH YOUR PROPERTY. THEY ARE THIEVES AND LIARS!

  Christopher pangle
3 years ago
I have looked for someone who does auto repair work in Jacksonville for the 7 years I have lived here and was so happy to find Wilson s. They have replaced practically everything on my truck and I have never had to bring anything back to be fixed again. They have fixed things that were repaired at other places though. Another good thing possibly the best thing is they didn t gouge me on the price. I had my truck towed to them this time. Thankfully when it got there they found what it was and it was nothing. Something I had carried to another auto place wasn t done right so my gauge wasn t working so my truck overheated as a safety feature it will shut the truck off and won t start. Well they only charged me for the tow they replaced my fluids and didn t charge me anything for it. This also was because if another auto place in town had drained my antifreeze and didn t refill it so it caused my truck to overheat. So yes I would most DEFINITELY recommend Wilson s as far as I m concerned they re the best auto repair business in town and I m not carrying any of my vehicles anywhere else but here.

  Sally Blossey
3 years ago
If we could give ZERO stars for service, we would. DO NOT use this facility!! They stole the GPS out of our daughter's truck, as well as a very sentimental picture. The owner, Brian Wilson told us "sorry, we don't make a habit of stealing stuff and we aren't taking responsibility for that" and he wouldn't even offer to ask his employees about the items. WORST customer service we ever had!! It took 6 weeks to have the bumper and valance repaired. And when we picked it up, there was a large chip in the bumper. And they did not repair the busted bug screen on the hood. Now that we are reading reviews - we see that we are NOT the only ones who get this kind of treatment and have had things stolen!!Service: Body & Trim

  Alicia Lilly
2 years ago
I sent my car here after an accident. Although they completed the body work, they reprogrammed my key fob. It was working perfectly when I dropped it off, now the lock button opens the trunk and it will not lock my car. My key fob had nothing to do with the damages on my car, so I don t understand why they tampered with it. First, I was told that I it had to reset. Then, I was told that there was nothing they could do. Unprofessional. Beware of this location. I m definitely getting my lawyer involved because this is unethical and unprofessional. I m not paying for another key fob when this one was working perfectly fine. They lack accountability. Choose another location to complete repairs. The reviews about the manager is spot on. No accountability and uphold his staff when they are wrong.In response to the attempt to avoid accountability..When I arrived, my car was unlocked. The push to start did not work. The lady inside said that I would have to hold my fob to it and it would start. This has never happened before I dropped it off. She knew it was not working and she stated that it sometimes has to reset itself. My car is new. Brand new No issues until I left it with you. But, as I stated before, my lawyer will be in contact. No further response is needed.

  Ralph Smith
2 years ago
My truck died on 295. They arrived quickly and within a few days diagnosed and repaired it . They kept me updated each step of the way and solved an issue the dealership couldn't figure out. Highly recommended!! Thanks!!Service: ElectricalService: Electrical

  raygen davis
a year ago
My Tahoe was stolen and taken to Wilson s.. Wilson notified me before jso! Super easy and quick process, laid out my options for me and I was very pleased with the customer service !

  M Brown
9 months ago
The guys steals your parts to resell. These positive reviews are from friends and family. Please do not trust this place! I ve contacted a lawyer over this.Service: Body & TrimService: Body & Trim

  Terrell Wiggins
7 months ago
I got my car towed by these guys and, items went missing out my car , be careful they are very shady. If I could I would rate 0 stars!

  Jessica Williams (Jes Michele)
2 years ago
Everyone was great! From the first phone call with Lisa to speaking with the owner when I got there for my estimate. They were very honest about repairs and time. I will definitely be going there for all body work! Could not recommend them enough!

  quicha Lawson-banks
3 years ago
I was a victim of JSO yet again my friend got arrested in my truck and it was towed here in the middle of the night I went thru so much in the next day to try and get to the town yard before they closed only to get there and see it was cash only the only thing I didn't do that day was going to the bank. I spoke with Mr. Ryan the owner and asked if they could wave the 1 day feel and he was awesome enough to give me that so I could go to the bank and get back the next day. They really worked with me and I'm forever thankful. Under those circumstances a little kindness goes a long way. Got my truck working on getting my friend thank you guys oh and the lady in the office was sups nice sorry I can't remember your name

  Anthony Iovine
3 years ago
Recently purchased a vehicle from them that had "minor damage to the front bumper" a "fender bender" that was repaired. Carfax checked out. Turns out, after bringing to another mechanic, that the bumper, driver side quarter panel and door were replaced, as was the windshield, which leaked. Car wouldn't start due to ground being painted over, which another mechanic actually fixed for free. Front driver side shocks worked on as well. They said they would fix a slight drop in the passenger side of bumper and give me the "stack" of service records that were with the vehicle. They never contacted me. I was lied to about the purchase and immediately forgotten/ ignored. Don't trust people who do business like that.

  Mikayla Smith
7 years ago
I have taken my vehicle to Wilson's on more than one occasion, and I would never take my vehicle anywhere else. Brian is extremely helpful and personable, and I know that my vehicle will get top quality care, without it costing me an arm and a leg. With both accidents that I was in, they fixed (and detailed) my car, and made it look as good as new. You've found a lifelong customer!

  Connie Cox
a year ago
Love Wilson body shop been dealing with them for years and Brian and his family they're the only body shop me and my mother as used over the years quality work and great people and big shout out to Brian and Lee LOVE YOU CONNIE LYNN

  magtfplanner05
6 years ago
After having trouble getting my truck's roof stripped and painted at another local body shop, I brought it into Wilson's Body Shop as a walk-in. Despite having no appointment for an estimate, as many other local body shops require, the employees were helpful and courteous, making a more-than fair value assessment for the work on the spot.The work on the roof was completed in a timely manner, adding an extra day for paint due to bad weather. When I called to check-up on the status of the job they were very informative and even ensured that the work was being done to the highest quality standards possible, despite the beating I had previously given the truck. It now has a beautiful, untarnished shine once again. Given the quality and timeliness of the work performed, couple with the helpfulness of the staff, I intend to bring my truck back to Wilson's Body Shop for any future body repairs.

  Dianne Brown-Thomas
a year ago
THEY RESPONDED OVER A YEAR LATER, CAUSE THEY KNOW THE CAR WAS STOLEN AND THEY HELPED STAEL FROM CONSUMER BY PLACING A LIEN ON A STOLEN VEHICLE! Scam towing company! They will look at your assets which are FL public records and put a lien against your property! They are very shady and unprofessional! The cops and dmv work with them ! Be careful of notarized documents from them they will give you expired notarized release forms be careful when dealing with this fraudulent company! You scammers work with the few Jax, FL corrupt officials