Tom Nehl Truck Company
4.1 (892)
417 Edgewood Ave S, Jacksonville, FL 32254
(904) 389-3653
tomnehl.com
Claimed
Service options
- Delivery
Introduction
Tom Nehl Truck Company is a comprehensive truck service center located in Jacksonville, FL. They offer a wide range of services including truck repairs, parts supply, and sales. With a focus on customer service and quality workmanship, Tom Nehl Truck Company strives to provide top-notch service to all their clients.
Services offered: Truck dealer, Auto body parts supplier, Auto body shop, Truck accessories store, Truck parts supplier, Truck rental agency, Truck repair shop, Used truck dealer.
Tom Nehl Truck Company Reviews Summary
Pros
- Excellent customer service with regular updates throughout the repair process.
- Knowledgeable and professional staff, from sales to service departments.
- Efficient diagnosis and repair of truck issues, ensuring thorough inspections.
- Impressive inventory of parts with quick availability and delivery options.
Cons
- Occasional issues with cleanliness and amenities like showers and restrooms for customers.
- Some complaints about attitude of parts department staff towards customers.
Suggestion
Improvement in cleanliness and customer amenities can enhance the overall experience for clients.
Positive Words
Excellent, professional, knowledgeable, helpful, dedicated, great communication.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Maksim Gorodkin
6 months ago
I was driving a truck and it broke down an exit away from Tom Nehl. I googled for the nearest mechanic and they came up. So i took the truck to them and they took it into service and diagnosed it. They found the main problem and also we found out it was a recall as well from International / Cummins. Fixed it and reinspected it and made sure it was good to go. The customer service is the best and they kept me updated throughout the whole process. Tom Nehl mechanics fixed the problem with the truck and made sure that there was nothing else wrong with it and called me to pick it up. Now the truck is good as new. Thank You Guys !
JAX 24 Mobile Semi Truck Repair
4 months ago
Best truck dealer in JacksonvilleParts and serviceYou will find all your truck needs in this place
Flaviu Rusz
2 weeks ago
Definitely one of the fair pricing dealers in USA. Professionals from the sales man to the delivered drivers.
ABA Logistics
3 months ago
In a situation where I found myself in a bind with my truck broken down, this store was nothing short of a lifesaver.First off, their inventory was impressive they had everything I needed in stock. In situations like these, finding the right parts quickly is crucial, and they absolutely delivered on that front. But what truly set them apart was their exceptional customer service.J Ricks went above and beyond to assist me. Not only did he help me find the exact parts I needed, but he also went the extra mile to arrange delivery to where my truck was stranded. This level of service and dedication is something you don't see every day.His willingness to help in every way possible made a stressful situation much more manageable. It s clear that they genuinely care about their customers and are committed to providing the best service possible.
Norris Owens
a month ago
Tom Nehl is one of last dealership that still practice customer service. Even when I was walking in the parking lot one of the team members ask is there anything they could help me with. They got me in and out in a timely manner with a correct diagnosis. They also have a body shop Bravo they still know how to do business
David Still
3 weeks ago
We had our 350HD repainted on the top because the factory paint wasn t good. They did a great job! Looks better than new! Great place!
Kevin Harper
5 months ago
Jamie Smith and Brett are nothing but a bunch of liars and crooks. Don't care about doing the right thing. Will never buy a freightshaker ever again. Jamie and Brett think they sold a good truck even though it's been 3 transmissions in 3 years.I gave you time to do the right thing and help but useless lip service is all I got.Update, now that I finally actually took Tom Nehl and his crooks to task they write a pathetic response. Sorry its too late for your "help". Best of luck to you guys. Pretty clear your customers don't matter until they say something public. Don't worry Brett I got way more help in 3 minutes vs you and your useless staff knowing about our companies situation for over a month.
Jim Ballard
2 months ago
Tom Nehl provides our company with first class services. They have quick turn around time, professional customer care and great communication with service updates. Thank you Tom Nehl.
John Vale (JV_312)
9 months ago
Allen in the parts department was able to help me get the exact part I needed on my truck. He had it ready when I got there and provided me with excellent advice. I was able to replace it and got my truck up and running again. Great customer service by Allen!!
Kewuan Maxwell
4 years ago
Great shop techs are very informative and does the job well. Thanks Bubba. For the amount they charge just to look at your truck maybe they should have a cleaner shower and restroom for the paying customers. Both were discussing and washer and dryer are a joke as well. Please show your appreciation for the folks that keep you in business. They don t allow drop trailers on property but you can drop it at Walt s Wrecker Service @ 503 Ellis Rd N, Jacksonville, FL 32254
Eugene Warmoth
5 months ago
Harold was patient incredibly knowledgeable even took the time to send me a numbered diagram making it easy to know I was ordering the right parts. Parts can sooner expected. Drove up to Jacksonville all my parts were waiting for me on a cart, to be rolled out to my pick up. They made an stress-full situation stress free! We re open till 8:00pm! I won t be going any where else!!! Thank you!!!
Stephenie Dickerson
3 weeks ago
This is the best place ever for all of your working truck needs. Everyone here is knowledgeable and helpful, and they even stay fun when it s super busy
Tony Godfrey
2 years ago
It s hard to find the words to describe the amazing staff at Tom Nehl service center . I would like to mention Jonny, this man is the best !! And the staff that was involved on my service, I m forever grateful!!! Thank you so much for the amazing dedication. The week before Christmas and they worked so hard to get my repairs made so I was able to get home for Christmas . I will definitely be back to visit not for any service but to express my gratitude. May God always keep you all safe and healthy .
Pedro Lizardo
3 months ago
Randy my sales rep is great! and Johnny in service is very professional as well. Both have EXCELLENT customer service.All In One Truck Center.
Kirk Wilson
3 months ago
Johnny help me through & though out everything on my repair omg he s very nice person even carry me show everything on what happen on the truck I recommend anybody that stop her speak to Johnny he s the best person out here trust me luv him
Anna Vargos
4 months ago
Not from the area but every time I come here to get parts the parts department here never fails! Good team and positive attitudes.
BIH SHOP
a month ago
Alen in the parts department was very helpful & professional. Thank you for helping me out today!
Doinita Matei
a week ago
Big variety of parts .Convinient warehouse cross the street. Parts bratty pricey.
Ibi Mboto
6 months ago
So......I literally lost a DAY at Tom Nehl, but, it was expected-Welcome to Diesel.I gained a free shower and a lot of respect for the young underwriter guy, Mr. ALEX.He's really a different type of employee, extremely friendly, PASSIVE, helpful and knowledgeable, I wan to add Patient too. Great Representative for Tom Nehl, despite my time loss, I felt good being treated like a human.Thanks Alex
Adam Outlaw
3 years ago
Best Body shop around ol School feel along high innovated technology and Danielle don't be fooled by her good looks she knows this industry so you are in great hands with Tom nehl family oh and the wettest wet wet candy paint you have ever seen
Palatka Truck
a month ago
ALWAYS GREAT SERVICE. FRED OUR DELIVERY DRIVER IS THE BEST. AND MR. PAT FAULK IS ALWAYS HELPFUL.
Jack Jerrod Gardner
5 months ago
It s amazing to see the difference in quality between companies that have more than one location. Jacksonville has there fecal together. No screws loose employees.
MTC Trucking Sarai
2 months ago
My truck was brooen down, i call melissa thompson,for starters not only was the hospitslity great they even fixed my truck very fast wasting no time.
chelsea bergen
6 months ago
Always has the parts available for order for your needs owning or working on a semi! Great dealer for Volvo & freightliner! After hours fee $150!
DJ Spence
9 months ago
Patrick and team at the Jacksonville south location gave us the best service I have ever received! I had a driver delivering a brand new Tiffin motor home to a customer across the country and he had a breakdown. This was on the 3rd at about 5pm. I know that most businesses were shutting down and getting ready for a holiday. Patrick took our call and helped to get motor home towed to his location. He gave us updates throughout the whole process. Not only updating me but EVERYONE including my driver. I know that it was a team effort to get it fixed, however having a service advisor like him has to make managements jobs easy! I only wish he lived closer to Melbourne so I could hire him!Donald R SpenceGiant Rec WorldSr. Sales Manager
DIESEL TECH KRIS INC
3 weeks ago
The best ones in the business , Pat Faulk will get you the help you need no hesitation,
Kiro Todorov
7 months ago
Gear problem (stuck), after a week pickup the truck and drive couple of hours same problem. Spending 7,5K. Warranty is B.S. Getting to other freightliner service to fix the issue they want to rob me again. Guessing story costing me 10K. Let me respond on you back, I reached back to you after two weeks, was there and talk with the service stuff. So be honest and don't come up with b.s.
Dan Adams
a year ago
The service department was great. They check my volvo out asap found the problem. Got it fix, and I was out the same day. I even forgot my $30.00 drinking cup in the driver's lounge. They found it, and put it away for me, and I picked it up the next day after I made my delivery. Very friendly hospitable staff. Not to mention they had a shower in the driver's lounge They let me use. Saved having to pay for one at the truck stop. So, besides all bad luck of breaking down. Their service department turned into not such a day. Thanks again, and 5 stars all the way. My first time ever coming into Florida. I was impressed.
Karen Souther
11 months ago
This review should have been written months ago. Better late than never, right? We purchased a new Motorhome from a local RV dealership and experienced a problem less than 15 minutes after signing on the dotted line . We spent the night at the RV dealership and then off to this shop to assess what was the issue with a brand new Cummins engine (less than 1K miles on the odometer) could possibly be.Yes, we had to wait our turn (first come first serve), but we could not have brought our new purchase to a better shop to get the issue repaired. Polite, courteous, knowledgeable . All that one would expect from a shop!Highly recommend this shop!!(Are you curious to the issue that brought us here? The crankcase had been overfilled by 5-6 gallons of engine oil!!! But no one fessed up at the RV dealership as to who did it. Musta been Casper!!)
Leonard Mcewen
4 months ago
You should look at hiring some parts guys with a little bit less of a attitude, you Walk in and they act like they don't even see you, more or less want to help you out, if they hate their job that much they ought to find another one.