Ricky's Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dwight Brisbane
a week ago
Ricky, Keith, Devin and Ethan were extremely helpful with resolving problems and reparing my 04 Lexus LS430. The cost of the repair was $1,600 less than the dealership. I recommend Ricky's for all automotive repairs. Ricky's is the best automotive repair shop on the Northside!

  Kyle Roberts
2 weeks ago
Ricky s automotive came highly recommended from another shop which I figured would be great. As stated in other reviews, I would also give this place zero stars if I could. I brought my vehicle in one time for an alignment and waited about two hours. They informed me the alignment couldn t be performed due to a camber/castor bushing being needed. I called another day to schedule to bring my vehicle in, I called to confirm they had the parts. They confirmed that they had the part and I could bring the vehicle in. Four hours into waiting for my vehicle, a technician informed me that the part has been ordered and would arrive soon, all the while I was under the impression they had the parts and would be able to complete the repair. Instead of communicating with me that they didn t have the part on hand, they had me wait from 10am-5pm for a camber bushing and an alignment. That s just absolutely ridiculous and any semi mechanically inclined individual could tell you just how ridiculous that timeframe is. I should have learned my lesson after the first visit, however they came so highly recommended that I decided to give them a second chance and drove by other reputable shops because I was told this was the place to go for a fast and cost effective alignment. Mind you both times I called and communicated that I would be waiting on the vehicle as I had no way to arrange a drop off. I will certainly never return here. Zero stars for poor communication, overpriced services, no respect for customers time, no integrity and poor treatment of my vehicle as I can attest to my clean as a whistle interior getting trashed here I have stains all over my door handle and arm rest and absolutely stinks like gasoline inside. The best part about the whole service is after my 540 dollar alignment and bushing install (that I did not receive a written quote for), my truck still pulls to the right and now vibrates over 70mph. The alignment spec that my vehicle left with last time didn t even remotely match the spec it says it arrived with after today s visit. Don t be like me, listen to the other reviews and stay away from this place, brought my truck to another place to have their work fixed.

  Kenneth Pospisil
a month ago
Rickys charged me over $500 for work and part, and I don't think they changed the part. I Took my car to Duval Ford and found the actuator wasn't installed correctly, missing screws. In comparison, DUVAL FORD did the work Ricky was supposed to do and fixed the problem for $600.

  Jasmyn Matthews
9 months ago
We took our car here to get the AC fixed, we left it their over night and expected a phone call the next morning like we were told but we had to contact them. Thank god we did bc they where working on a completely different things on our car others then the ac. We told them to stop working on it because that s not why we brought it in. We proceeded to pay $275 to get our car out of their shop for the man to recommend to buy a $20 part which my husband did and our ac is working amazing now. So they charged us a good amount of money on something that they didn t fix also could have been looked at in one day and save us the hassle in the longs run. You guys are spouse to look out for the people and trying to make more money off us !!

  Tara Stoner
8 months ago
If I could give this place a zero star I would. I took my car to them to get fixed and for a second opinion. For Keith to tell me to call the other places its been at to see what all was replaced and if the part was replaced where it was bought at where it can be replaced under warranty. So I called and got the information Keith asked about. Once I called Keith back to tell him the information he got extremely rude and told me that hes not going to work on my car and to come pick it up and take it back to the place I had it at before. I tried to explain to him that i'm giving him the information he asked for and he just continued to say come get your car i have 40 other cars to work on and you are holding me up from making money. Keith was very unprofessional. I don't recommend this place.

  Martinneke Sams
10 months ago
Do not go here! They raised the price of my job from about $400 to me ultimately paying $864 to get my vehicle back after they had it a whole week. Then on top of that I bought tires an hour before I took it there just to get it back with a nail in one of the tires. They were eating in my truck and left the trash in it. I know it was from them because it was also a hot sausage wrapper and I don t eat pork and no one in my family does either. The doors steering wheel and handles were filthy had to get it detailed after picking up before I could be comfortable putting my 3 month old back in it. They didn t used to be like this but when Terry left everything went downhill. NEVER AGAIN VERY UNPROFESSIONAL

  Antoine1 Carson
11 months ago
If I could give zero starts I would. They will leave you re car dirty. Ruin you re brand new steering wheel covers with their dirty hands and not even offer to replace it. They will fix things and not tell you untill after it s done. Worst experience I have ever had. Please do not go here. Do not trust mr.Ricky!

  Amedeo P.
2 years ago
Very impressed with everything. Ricky is an awesome guy with high integrity. Very personable and professional. The work done on my car was flawless, and Ricky was able to save me a bunch of money custom welding my manifold. I will be a customer for life. I will highly recommend to all my friends and family. Top Notch!!! A+

  Chief Red Beard
3 years ago
Ricky and his crew offered me an affordable option for replacing my F150 motor a few months back. Every time I spoke to him or his team they were always respectful, professional, and helpful. The engine replacement was done quite quickly and they maintained communication with me very well throughout the process. If you've got a mechanical issue, give Ricky a call, he's helpful and won't try to gouge you. Great customer service!Service: Engine repair

  Franklin Bell
2 years ago
I want to thank Rickey's Automotive shop for repairs he performed on my vehicle. Rickey was truthful and a treated me with respect. The price wasn't to bad also. So, if you have an automotive problem and want to receive a professional job with courtesy and respect this is the place to go. Thank you Rickey for the outstanding service. I know I have found my mechanic.

  Sandra Jaime
3 years ago
They got my clutch replaced and did a great job. Feels like a brand new car when I'm driving it now. They're more expensive than what I'm used to but still okay rates. Terry was really kind over the phone and I really appreciated him as well as Ricky. I met Terry in person and he's as cool as can be. Thanks guys. -Sandra

  David
4 years ago
This is the most honest, friendly mechanic shop around! Ricky is very knowledgeable he don't mind walking you around your car explaining everything that needs to be done..His prices are very reasonable. He even gave me a ride home and picked me up when my car was ready. You won't be disappointed with Ricky's Automotive! Thanks guys for all your hard work!

  kordobez
3 weeks ago
STAY AWAY FROM THIS THIEF . You been warned.. bring your money somewhere else.!!

  James Basinger
3 years ago
Ricky's crew does a great job on repairs. The only issue I had was the extra $56.60 I HAD to pay just for using my credit card, over 3.5 percent of a $1600.00 bill. Ricky just put a engine in my truck back in October 2019 and did not charge me for using my card. With this huge bill, it would have been nice if they could absorb this credit card fee or at least tell me in advance of this new charge so I could have brought cash with me.

  Aaron S
3 years ago
I hit a deer with my truck and trashed the front end and set off the airbags. Ricky's Automotive worked with me to get the truck fixed and did outstanding work for me.I have been using them for years and highly recommend them for any repair needs you may have. They also offer towing so if you smack your vehicle to the point it is no longer driveable they are able to come get you as well.Always very friendly, do fast work, and they do NOT try to rob you like the place down the road will. I had a job the other place SS Auto quoted me almost 600 dollars to do, RIcky's got it done in around 300 dollars.Services: Electrical repair, Painting, General repairs & maintenance, Auto engine diagnostic, Body & Trim

  Dena Drury
a year ago
Always will go to Ricky's Automotive Repair when having problem with my car. Fast service and very friendly people working there. And price was better than any other repair shop.

  Jeff McClendon
4 years ago
Excellent repair shop. They have been working on my Honda's for years and I have always been treated fairly. Ricky's is the type of shop that won't force you into repairing something just to make money. They are not the cheapest, but the quality of work they do is unmatched in the Jacksonville area. They are like family to my family.

  Nancy Trujillo
2 years ago
I took my car in first it was there for a week! Which was fine I just wish they stay I'm contact more! They fix the steering well my dash lights do not work and my turn signal doesn't work! Which I call and he basically call me a liar well they put a bulb in but it ends up the turn signal needs a wire!!! Now I'm have problems start my car which I never had before so I think they did something to it so I take back! Well no I'm not take back cause they don't guarantee there work instead of arguing with me he should of said ok bring it in and il look at it! I would like to know what they did to my car now that it doesn't start!! Never had that problem!! I spent alot of money there not to guarantee there work!! But whatever il just take to somewhere else someone I can trust!!!

  cheri sparks
4 years ago
Very polite & friendly staff! GREAT SERVICE! Affordable & makes sure the jobs done right! My truck hub was bad so they came & towed my truck to the shop for me! The tow truck driver was very kind & friendly! Down to earth people & I will continue to use this shop! I highly recommend them!

  Carol Weston
2 years ago
Service was fantastic!! I was quoted $1000+ to replace my ac condenser. Came here since it s not even a mile down the road and they got me in and quoted me 800$, I left it and came back to ice cold ac. Super friendly staff and took good care of me!Service: A/C installation & repairService: A/C installation & repair

  Randall H
2 years ago
Good fast work done at a fair price. I m from out of town windshield wipers wouldn t work on my truck called Ricky s auto repair he put me in there found the problem got me fixed and back on my way. I highly recommended this shop!!Service: General repairs & maintenanceService: General repairs & maintenance

  Barbara Paxson
4 years ago
Unhappy with the price estimated for alternator and battery replacement. Told me the battery damaged the regulator in the alternator. Which is backwards. My Dad did teach me basic s of mechanicals on vehicles, but since I'm disabled I can't do it myself. Went to a different mechanic. Did the work for half the price and battery was still good, so it didn't need to be replaced. I went to them because a friend said he thought they were good.

  Daniel Crawford
4 years ago
Honest and friendly. Cost is what you would expect for quality mechanic work. The difference between this shop and others in the area is Ricky stands behind his work. This has been my mechanic shop of choice for the past year and will continue to be.

  Ciara Knight
3 years ago
Honest yea sure he is. Charged $150 for a balance and 3,000 mile oil change. The balance was terrible. Worse than with no weights at all.Arrogant and ignorant is a bad combination for a mechanic.If you value your vehicle don t bring it here.

  Garron Lucas
4 years ago
I dont know how this lady had a bad experience with this shop!! I have alot of cars and i take everyone to him. Their prices are very reasonable and the customer service is always great!! I would give them 10 stars if i could, But it will only let me give 5! Honest and great work! I recommend all my family and friends to them!!

  Delores Reed
4 years ago
Ricky's Automotive Repair is an AWESOME place to take your ailing vehicle. The customer service cannot be beat by anyone. They are an EVERYTHING YOU NEED repair shop. No job too big or small. ALL of the mechanics are and really knows how to work on your vehicle.I Love, Love, Love this place!

  chuck Rowland
3 years ago
Down home friendly and reasonable to work with. The first time I ever walked in the place they offered me fresh sausages right off the grill. I have taken two cars there now for repairs and maintenance and its going to be my go to local auto repair shop.

  justin taylor
4 years ago
Worked for and used these guys for many years, great honest people that will get you going again. Great crew of techs many of which ive worked with and have been with Rickey for a long time. Fair and honest, great equipment.

  Joellen Jackson
4 years ago
I always take my car to Rickys when I need any repairs. I trust this company, ...They have done a fantastic job on my car. Drives like a new car since last time I took it in.

  Shirley Nowling
3 years ago
Ricky's Automotive has worked on numerous vehicles of mine everything from a 2000 Dodge Durango to a 2000 V10 pickup truck to a Chevy 2500 HD to an Oldsmobile 97 Oldsmobile Cutlass Ciera s everything you can think of that needed to be done to any of these cars Ricky has been there and done all the work very reasonable prices very competitive but I don't think you'll find any better people that will make you feel like you're at home while they're working on your vehicle they are phenomenal people there to the point they're excellent all I can say is the excellent people I've never had anything go wrong that they have fixed on all my vehicles.Services: Electrical repair, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Oil change