Duval Acura

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Ford
a month ago
My experience at Duval was absolutely fantastic. No high pressure sales and a very competent sales specialist in Matt Sikes. Matt was a joy to work with and made the entire process so easy. It was my 3rd Acura and my first purchase in 20 years so it was just great. I got a great deal on my car that I call Big Red and couldn't be happier. The dealership is clean and comfortable and puts you at ease. I couldn't be happier to recommend Duval Acura to everyone for their next car purchase!

  MARIKRIS AGEE
3 days ago
Our sales associate Roger S. was attentive and knowledgeable. He explained everything with great detail and he took the time to review and answer any questions we had. Amazing customer service all around. We had a great experience buying a car and he made sure we were happy with our purchase and took care of us even after they made the sell. Awesome job!

  Nicole Pickren
a week ago
I recently had the pleasure of purchasing a car at Duval Acura and I can't praise the experience enough! Nash, the salesman, was an absolute delight. He was not only kind, but he genuinely laughed at all my bad jokes, making the entire process enjoyable and light-hearted. Shopping for a car can often feel daunting, but Nash s friendly demeanor really made a difference.Equally impressive was David in finance. He was incredibly patient and efficient, wrapping up all the financial details in just about 30 minutes! This speed and clarity in handling the paperwork were refreshing and greatly appreciated, making what usually is a stressful part of car buying feel like a breeze.Overall, my experience at Duval Acura was exceptional. From start to finish, the staff was professional, friendly, and genuinely caring. I highly recommend visiting Nash and David if you're considering a new or used Acura. They ensure that car buying isn't just stress-free, but actually fun!

  Haley McCullough
6 months ago
Anthony was amazing! He listened and showed me what I wanted to see without being pushy. I left with a great vehicle at a great price! Duval Acura was the second Acura location I shopped at and am grateful for the experience we had with the entire team helping us. Day or night, this MDX is beautiful!

  Lynette Franco
3 months ago
This had to be one of the most seamless automobile purchases I have ever done. 10/10 would recommend everyone to get their cars from here. The service was absolutely amazing. Thank you so much to Emilio for his time, effort, and communication throughout the whole process. All the staff we encountered were super helpful and friendly. Thank you again Duval Acura! I love my RDX!!

  Nick Kaminski
a month ago
I had a great experience here. I took my car into to have a coolant leak checked. Initially there were some issues. I spoke to the service manager Merrick, he stayed late and went out of his way to personally look at my car and fix the leak free of charge. This took about 45 minutes or so, he was very kind and positive the whole time. I really enjoyed my interaction with him.

  Angie Fauls
2 months ago
Hector our Salesman was absolutely the best with his knowledge, professionalism, and true passion for making sure we got the best service possible!! Truly a genuine person with a big heart! I would recommend anyone to visit Duval Acura and ask for Hector! The financial officer Kaled ( I apologize if I misspelled his name) but he was great also! He explained everything very precise and made sure we felt comfortable about what we were buying and what we were signing for! Overall an EXCELLENT experience and I m so happy with my new car!!

  Vanessa England
2 months ago
Absolutely stellar experience at Duval Acura! Khalil and the crew consistently go above and beyond to ensure everything runs seamlessly.From start to finish, every visit feels like a dream. Their, especially Khalil s, dedication to customer satisfaction is seriously impressive and first class, making us loyal fans of the Acura brand for more than 20 years!Thanks a million for the impeccable service! Can't wait to stay on the road with you and Duval Acura!

  John K
6 days ago
I just had the best experience ever from a dealership service department. Top notch customer service from the moment I arrived. I want to thank Robin and Arick for the attention and TLC my 2011 MDX requires.

  Ramesh A
6 days ago
Casey is a great advisor and very knowledgeable. He listened to my issues/concerns and worked with tech team to address them. Updates were shared and my MDX was ready by the time they promised.

  Niki Sparks
3 months ago
Duval Acura always takes great care of me, whether in the service department or the sales department. Always professional and respectful, up front and honest, and never makes you feel like just a number. I'm especially grateful to Roger in sales for taking great care of me on my recent trade up to a newer MDX. Best dealership experience out there by far!

  frank lonabaugh
a day ago
Great dealership! Our salesman Nash was excellent and addressed all our questions. The buying process is easy and quick.

  Oshi Medlin
2 months ago
In a competitive world, Khalid and the team at Duval Acura Jacksonville were professional, reasonable and easy to work with. I couldn t have asked for a better experience both with my trade and purchase of a high end vehicle.Thank you all for a great experience. We will be back!

  Jeanne Bernacki
6 days ago
Arik went above and beyond with the recent water leak issue on my MDX. Thank you all so much for your dedication and not giving up to find the solution. I really love my car and I feel 100% confident in it again.

  Raquel Trinidad
a year ago
Bought a used car right after the birth of my baby, looking for something we could pay off in a couple months, came across this 2007 Acura MDX, bought it in February.. and I feel like we bought a lemon from there.. we have had problems with it since day 2. .. However, the service dept has been good, trying to I guess work with us. Buyer beware, before signing on the dotted line, take advantage and pay a small fee to have the vehicle looked over before making that decision.. now a days. Everyone is trying to make a quick sale for a reason.

  Mueez
2 weeks ago
I had been browsing for a car for quite some time. Came across 2022 MDX at Duval Acura. I got in touch with Nash. We reached a deal with few hours and picked up my MDX CPO next day. Their staff was very respectful and it was a painless experience. Will definitely go back again

  Becky Inghram
4 months ago
Buying a car has previously been a dreaded must. Hector at Duval Acura was the best! I highly recommend this dealership!

  Nick Fulp
8 months ago
Hector is an awesome sales professional, he took care of everything before I even stepped foot into the dealership. I was in and out in 30 minutes to sign the paperwork and drive off with my new car! Highly recommend Duval Acura since they don t markup their cars, even highly sought after limited production cars.

  ZaKira King
4 months ago
December 8th 2023 was a day i will never forget. With the help from Hector at Duval Acura and the entire staff I was able to purchase my car in my own name for the very first time. They made the process extremely easy & they worked with me until i was satisfied. Although the car purchasing process is lengthy, they made every second worth it. I am still on cloud nine & im in love with my new car. I cannot thank you guys enough, Happy Holidays!

  Brittany Hawes
5 months ago
I would like to express my appreciation for the exceptional service I received from Khalil during my recent visit to Duval Acura for an oil change. Khalil's dedication and professionalism made the entire experience truly outstanding.From the moment I arrived, Khalil was courteous and attentive, ensuring that I was well-informed about the service process and patiently addressing any questions I had. His expertise and commitment to delivering top-notch customer service were evident throughout my visit. I was able to have a loaner vehicle while they inspected my car which was awesome so that I was not stuck with my toddler at the dealership.Khalil efficiently managed the service, and the complimentary multi-point inspection provided me with confidence that my vehicle was in good hands. His attention to detail and customer-focused approach left a lasting impression.I want to extend my sincere gratitude to Khalil and the entire team at Duval Acura for their excellent service. It's individuals like Khalil who set the standard for exceptional customer care, and I'm thoroughly satisfied with the 5-star service I received. Thank you for making my visit a positive and stress-free experience!I have been to the other Acura dealership in town and I will never go back. The difference in professionalism is evident. Duval was amazing. Thank you for turning my opion of Acura around after a horrible experience at Orange Park.

  Barrett Whitty
3 months ago
Quick. Easy. Understanding. And I got the car I came for! Great service. Great experience! It has been quite some time since going to a lot for a vehicle. I'm very impressed.

  jeff newbold
7 months ago
Go see Matt Sikes at Duval Acura. Probably one of the best dealer visits we have ever experienced. He had all the paperwork ready by the time we showed up. The car was pulled up, washed, and ready to test drive. Finance got us in earlier then expected and we were on our way with a new car. Thanks again Duval Acura!!

  Duana Brown
3 months ago
Always a great experience! The service team (Arick) is very personable and they take good care of you. It's great to see the same team on each visit. This makes me believe that Acura takes care of its employees.

  crlcityballer
a month ago
The sales team I worked with at Duval Acura was great. Mr. Curtis Pillow, Mr. Tim Walker and Mr. Khalid Hadad all gave me exceptional service in helping me to purchase my MDX. I wouldn't choose to purchase anywhere else.

  Corey Determan
5 months ago
The purchasing experience at this dealership was great. No pressure, helpful sales associates, fair pricing. Unfortunately, they are proving that once they take your money, they are no longer interested in providing service or retaining you as a loyal customer. It started by giving us a car with a chipped windshield and when we pointed it out, we were just told that they would help us make an insurance claim. I'm sorry, but it happend on your lot and while in your possession, it should not use up my only free replacement this year to fix your damage. Second, we have an unusable moonroof due to a loose weatherstrip that prevents the glass from closing after opened. Third, we are supposed to get a free oil change and when we tried to schedule, they told us to find the salesperson who sold us the car to confirm we get the oil change. Why she couldn't look this up in her computer or even get her bottom off that seat and walk over to the sales department to do this herself is beyond me. Two weeks ago, I wrote to the management of the dealership via their online contact form but no one has responded, signaling their clear lack of interest in retaining this customer. This was supposed to be a certified used car but clearly they didn't put much attention to the inspection quality before rubber stamping it and pushing it out the door. It is also supposed to be a luxury car dealership. For the amount of money we spend on these cars, we deserve better service than to be told too bad or go do it yourself. If that is the service I wanted, I could have spend half as much money on a Honda instead of an Acura.

  sharon hartley
10 months ago
Great experience. My consultant Nash provided excellent service throughout the entire process. I loved the ability to do everything online from getting financing through providing insurance verification. Once I got to the dealership all paperwork was done and ready to sign and go!!

  Kara Dixon
3 months ago
Thank youNash!!!!! We love our new car! It was very niceWorking withYou! It was a perfectSeemless transaction!!!! Appreciate you!!! HighlyRecommend purchasing a car here. Everyone that helped us was very friendly and helpful.

  angela McKee
4 days ago
Nash and the entire team at Duval Acura are truly exceptional. This is my second vehicle from Duval Acura and I look forward to other future purchases with them!

  Peter Aiena
2 months ago
I always receive excellent service from Khalil Mercado at Duval. He provides outstanding customer service and this is greatly appreciated. Never any surprises.

  Deborah Davis
3 months ago
I bought my car at a different dealership but like the service at Duval Acura much better. In my last visit there were a couple of hiccups but Ms. Maris and manager Mr. Wade made sure everything was good. Thank you both for your wonderful service!