Crash Champions Collision Repair Cassat Ave

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  yesenia
a month ago
I recently had a terrible experience at here largely due to the unprofessional behavior of one of their employees, summer. Summer is not only incompetent but also incredibly rude and uncooperative when it comes to working with customers. Despite my attempts to communicate my concerns, summer dismissed them arrogantly and made no effort to address the issues with my vehicle. It's evident that summer lacks basic customer service skills and should not be interacting with people in any capacity. I strongly advise against entrusting your vehicle to this establishment if you value quality service and respectful treatment.

  Linda Morris
2 weeks ago
Words can t explain Im still waiting on back order piece for my car its been 3 months have not received a phone call on missing piece. Car was in shop for 3 months finally get it back and my door would not lock after repairs. STILL waiting on piece of my car that is missing.

  Kevin Abernathy
3 weeks ago
If I could rate them a zero I would. They have changed our vehicle return date 4 times. And we still don't have it back. Th we y can't figure out how to calibrate a backup sensor. If you are a female going there for anything.... don't. They will consider you an idiot and tell you to have your husband call them. Getting anything out of them is like getting teeth pulled. I have no idea if they do good work or not because I haven't seen my vehicle in 2 weeks. And updates don't happen unless you call them and askI have contacted my insurance and suggested they quit using this facility for anything. If I could get avoid paying my deductible I would because handi g them money seems like flushing it in the toilet.

  Charles Barnes
2 years ago
They did the paint and repair good enough but the car was returned to me in horrible condition on the inside. It looked like a car that had been sitting in a junkyard with the windows down for a month. I took it back for it to be cleaned and they still didn't get it back to the state it was in when I left it with them. I figure it's going to costs me $100 at a real detailer to get it cleaned. The pictures I posted are from after I took it back to be cleaned. Notice the literal paint overspray on my leather seats. AVOID, AVOID, AVOID!!!!!!!Services: Painting, Body & Trim

  Julie Clancy
2 years ago
Lisa was amazing she kept us informed of everything being done ,what parts was ordered and how long it may take to be completed never made any promise to when it would be done ,she even help with the car rental process . The car looks amazing and the paint job looks super as well Thanks for all the hard work and getting my car back did a great job Thanks lisa for all you did even on your vacation I was truly glad to see great customer service is still around thanks to everyone who work on the car very happy would have gave a 10 star .I would defiantly recommend your service to anyone needing good work Thanks AgainServices: Painting, Body & Trim

  David Porter
5 months ago
You left out the part about leaving parts off my truck, witch had nothing to do with clips, 281 miles put on it while in your care and my window leaking like a faucet. Witch I still don't know if it's fixed, it hasn't rained any serious amount since the incident. I'm sorry I had to write this, but your people stuck by the clip excuse, I have to clear that up. No clips on a running board, no clips on my wheel well trim, no clips on my door decals and lastly, no clips on my rear passenger seat belt hold down. The paint and body part looks awesome. Ow, and by the way they stripped out one of my new bed hold down clips, so I have a bolt that just wiggles and spins. I ordered on, no biggie. Your people ought to tell the whole truthService: Body & Trim

  Carolyn M Williams
11 months ago
I'm happy that the time was taken to make sure my vehicle was done right. However, the delays really stressed my nerves because I had to alter my plans several times due to several delays. It would have been nice to be compensated with a reduced out of pocket amount.The receptionist was nonchalant when I asked to speak with management, saying there was no management on sight nor available to discuss my issue. She was only able to dispense the vehicle and receive the deductible.Poor customer service.

  Jones Jones
7 months ago
Blindsided on the fact that they wouldn't be able to start on my car for 2 -3 weeks because it was towed to the facility. Very unprofessional. Does not care about keeping your vehicle safe at all! If I could rate no stars I would.

  MIKE HAWK
2 months ago
Awful is the only word I can describe this place if you want shady work and for them to damage your property you ve found the place had my jeep in there because of a rear end accident they ripped paint off my topper wouldn t honor fixing it because of prior damage in a different section of the top and also when I came to pick up the vehicle had wires hanging out of my bumper that I myself had to zip tie absolutely awful work do not recommend this place to my worst enemy

  gabby Lopez
a month ago
Had a horrible experience the insurance company sent my car here to get fixed when I came to pick up my car the car started to over heat,loose power and they took the guard that goes inside the hood of the car and when I tried to call them back to let them know they were of no help didn t give me any answers.

  Torree Lovett
a year ago
Crash champions GM -Lori Walker is the most unprofessional manager I ve ever experienced. I brought my vehicle back due to the rear door not locking at all now where before it was intermittent. Previous repairs I ve always advised the service advisors/ assessors that I was still experiencing issues. The technicians could never find the root of why it wasn t working or it would lock in the technicians present and they would say it s fine. Today I off work and took my car back. Lori was the epitome I don t care and I never spoke with her. She advised me that she s the new shop manager. I was flabbergasted as I ve paid this shop $1500.00 for multiple repairs. The told me that you have to make an appointment for the doctors and they are no different, which I stated to her I was totally unaware of the protocol and wasn t aware of new management. She looked at the claim documents or the print out from my car was there and said why would it take you so long to come back. I stated I have been back spoke with Helen and Angie concerning the locking of my rear door. There wasn t a caring or empathetic bone in Lori body to my concerns. This is totally unacceptable for somebody in management especially a GM.Service: Body & Trim

  Miranda Voshell
a year ago
The work is ok. They did what they needed to do. But it wasn't the greatest as I had to take my car back to get fixed 5 months later. The customer service sucked. Would I recommend them. No. Would I personally pay for them to do work on my car again. Absolutely not. Were they completely horrible. Not completely. Just wish they had better management that knew how to treat customers.Services: Painting, Body & Trim

  Steve Swartz
a year ago
Used them through my auto insurance due to a no fault collision. Friendly, professional and thorough. Unerpromised and over delivered with the expected turnaround time. Had a minor issue a few weeks later with a wiper fluid hose becoming detached from the reservoir, and they were kind, they fixed it swiftly and at no charge. I cannot recommend Crash Champions enough. A+ experiences!Service: Body & Trim

  Michael Simmons
a year ago
I was notified as to the progress of the repair each and every step. The vehicle was ready in record time as promised and appeared to be a good job. In a couple weeks I'll have a better idea of the quality of tye workmanship. So far, their process or system is outstanding.Service: Body & TrimService: Body & Trim

  Vikky Duffy
2 months ago
Broke my control arm and refused to pay to fix it. Seat belt buckles look chewed on poor communication

  ed williams
2 years ago
So I will say my issue is not with the people who actually helped me, but the work they did. The customer service was phenomenal to the point that I feel bad leaving this review.. but the repair process was god awful. They didn t reassemble my car properly. My brake light literally popped out after going over a speed bump. They left parts disassembled in my back seat. They dirtied up my cream colored seats. They left my side view mirror hanging. They also had to have done something with my power steering because afterwards I couldn t even turn my wheel with one hand. I had to bring my car back and they fixed everything but it doesn t change the fact that my safety was at risk. The adjuster told me they more than likely rushed because it was the end of the month and I really appreciate that transparency but that doesn t make it okay. To this day I still have a piece missing from side door but I just do not want to be bothered with them again. 1 out of 10 would jot recommend. But the ladies who helped with the initial check in process and my claims adjuster were great. So props to them.Service: Body & Trim

  Shawn Patterson
a year ago
I would like say thanks to Lori, Helen, and Jesse, for excellent service. I got to Champion around 7am to pick up my car but they open up at 8am. Lori, saw me coming back to my car and said come with me and I will take care of you now. Lori, I made it to work on time because you went above and beyond and that's what you call excellent service. Helen, thanks also for your help.Service: Painting

  Alli Carroll
7 months ago
So pleased with how quickly my car was fixed! Staff is super friendly. I live in the neighborhood and will be a return customerService: Body & TrimService: Body & Trim

  Matthew Pickering
a year ago
The advisor Helen was extremely deceitful and accusatory. Lying directly to me several times. The manager Randy was honest enough but viewed clerical tasks as vastly more important than dealing with a dishonest employee and a customer in need.Upon picking up my vehicle I noticed several caps and bolts missing as well as a coolant hose and skid plate then had to argue with the manager, Randy, to get all the parts put back on the vehicle.Highly recommend going with another option as this place was dishonest and performed extremely low quality work to the point if I hadn t inspected it myself my engine could have easily been destroyed.If you do use them, take plenty of before and after pictures and look under the hood to make sure nothings missing or loose.Services: Body & Trim, Air conditioning

  Debbie
a year ago
I was involved in a vehicle collision and my automobile insurance recommended Crash Champions as one of the businesses to take my vehicle. I am more than thrilled with the experience and craftsmanship that I received from this business. From the start, I have received both text messages and phone calls with the status of the work being performed and estimated completion date. I highly recommend Crash Champions to anyone looking for auto body repairs. As their name implies, they are the Champions!Services: Painting, Body & Trim

  Nicole Martin
7 months ago
The car was not the same. The meter was not working when I got it back. They said I had gas in my car but I ended up on the side of the road because I found out my gas meter wasn't working anymore

  michele jones
a year ago
My car looks like it was never an accident. It looks amazing. They did a wonderful job. Keep me updated throughout the process. Good customer service also.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lindsay Veloz
a year ago
I have used them twice now. Each time the process was very easy and streamlined. My cars look great. Nice having the rental car available for pick up and drop off right there. Helen was very knowledgeable and helpful.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dewayne Thomas
2 years ago
5 weeks later and I still don t have my car returned.No one ever reached out to update me on repairs at all .I was made aware by my adjuster that my car should have been ready 02/21/2022 no one has called to inform me on any updates at all(since I took the car in 01/16/2022). Every time I spoke with the manager (Randy ) he states the person who is over the assigned was fired . That s the second time I have hear this same exact excuse from this place I would not recommend!Services: Painting, Body & Trim

  Marvin Wade
a year ago
Very friendly, respectful and professional staff with a warm greeting. They explained every step of repairs process as well as rental assistance w/ transportation to them. The time line was fully explained. In fact, repairs were completed before they had anticipated, being the parts had to come from Korea. Overall, it was a smooth and worry-free experience.Services: Air & cabin filter replacement, Painting, Body & Trim

  B
a year ago
Yes they fixed my mirror as they were told however my car was returned w electric issue. My window don t roll down. Was told return car at my earliest convenience. There is no early convenience. Avoid at all cost. This is the biggest inconvenience ever. I would have kept my broke mirror had I known I ll have issues w electric

  ya momma
a year ago
Great service, went there both times i got in an accident but they were sometimes are very slow on both services. Telling me it would be ready one day then changing it LAST MINUTE because they forgot to either clean it or do something else it needed. They will get you right you just might not get your car until a few days after they say.

  Tawnya Baur
a year ago
My truck is beautiful again. They got me in on my appointment date and had it back to me when they said they would. Great turn around time for an accident. I am impressed and would recommend.

  Alayna Jaber
11 months ago
Manager Lori Walker is unprofessional and treats her customers and coworkers like they do not matter. She has no regard for others and She will fix your car the way she See's fit regardless of rules and regulations. I would not trust this woman to take in your vehicle.She hires the homeless under the table to clean vehicles for her without corporate knowledge which is why there are so many complaints about vehicles being unclean.

  Shawn McCormick
a year ago
Very happy with my experience with Crash Champions. They are top-notch and did a great job repairing my son's Mazda fender bender. In and out quickly - on time as committed - and the results were great. Looks like the wreck never happened.Service: Body & TrimService: Body & Trim