Coggin Collision Center Of Regency

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Meredith Reno
a month ago
I brought my 2020 Fit into the shop after an ugly fender bender. They not only fixed my car in a very timely manner, it looked better than before I brought it in. The staff was very helpful in showing me how to secure a rental car. Ed Geiger was diligent about keeping me abreast on the progress of the repairs and when I could expect to pick my car up. I would definitely bring my car here should I ever need collision services in the future.

  Allison Prince
a month ago
My experience here was nothing but amazing. From the front desk to my service advisor and even GM had the best communication. I know that I wasn't the only one that had a vehicle in the shop but they made me feel like I was their top priority. Going in, I knew it would take awhile because of parts issues, but they kept me in the loop every step of the way. I would definitely recommend anyone to use them if they ever have the unfortunate experience of an accident.

  ed geiger 1
a month ago
The shop did great on the repair to my truck, couldn't tell that it was ever damaged. They did not wear me out with constant, near daily updates like some shops I've used before, they called me when it was ready for pickup. Definitely recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  R Scott Hartsfield
a month ago
I am so extremely happy with absolutely everything from coordinating the scheduling to the super helpful, friendly staff and the superior job that was done. I would definitely go back again if my car needed any touchups.

  David S
a year ago
Overall the work was completed and it looks brand new, but the process to get there was bad. When my vehicle was in the shop it was nearly impossible to get any kind of update about where my vehicle was at in the repairs. The time frame I was give was missed by 4 days which caused a logistical nightmare. The work was done beautifully which I truly appreciate but there was a ton of trash in my trunk and they got white pant on my black bumper and didn't say anything. Again, the work was great but the customer service and interactions were painful. I belive they have the potential to be a top notch shop but they have to get better at customer service and follow up.

  Daniel Culmer
8 months ago
Ed and his team there are some of the best people I ve had the pleasure of doing business with .. I was not paid to leave this review! I could not recommend them enough! Thanks again!

  Janice Jones
6 months ago
Definitely recommend this company. The work they did on my car was perfect. Mr. Geiger helped me through the whole process. They will take great care of you.

  Brett Franz
a month ago
Elite care, great customer service, very knowledgeable and communicative. They even gave me a free bottle of water to quench my overwhelming thirst

  Shelli Wilson
a month ago
Great experience!! Service on point, very knowledgeable and professional, work is impeccable. Would definitely recommend their service to others.

  Julio salas
8 months ago
Six months and my car was still in pieces always found something extra to pad the bill once insurance was out of the picture so no go here at all. Their six month repair took a local mechanic two weeks to fix. I stopped all business with anything coggin dealershipOr otherwise I d rather go miles out of the way than ever give them a quarter in business ever.Service: Body & Trim

  Johan Navarro
a month ago
Excellent service. They answered all my questions. The receptionist Tania was great. Recommended 101%

  Charma Posten
8 months ago
Still waiting for parts you can buy online. They say they are on back order. It's been over 3 months....... Revisited**** It has now been almost 4 months and I received a call to come get my baby. They have exceeded my expired trains. My car is beautiful and you can't tell it was ever in an accident. I'm sorry for the previous review... I had never dealt with an Insurance claim before and blamed the shopp for delays they had no control over. Thank you Jayme and Ed for going above and beyond. You guys are the best!! 100% 10/10Services: Painting, Body & Trim

  Ashleigh M
a year ago
I'm not sure why the previous person said they had a bad experience with the employees. I had a great experience mostly due to Jayme being a wonderful manager. She kept me in the loop and called me with updates. She was prompt to contact my insurance company about a supplemental claim that was not seen in the pictures provided to my insurance company. Unfortunately more damage was done to my vehicle than the cosmetic damage. Luckily my insurance covered the difference and was able to get my vehicle done in 2 weeks. Thank you Jayme. I will refer anyone to this repair shop.

  Joe Heredia
7 years ago
I recently took in my 2014 Nissan Rogue to replace the rear bumper after a collision. I was very pleased with the service! I brought the car in on a Monday and had it turned back over to me the following day. The quality work performed was excellent and the interior was cleaner then when I left it. The staff was also very knowledgeable and polite. The receptionist, Angela, was very helpful, easy to work with, and willing to answer any questions. Jon, the service advisor, was knowledgeable and kept me in the loop. Overall, very good and easy experience! Thanks for the professionalism and solid customer service!

  Richard Notdawkins
4 years ago
I am very impressed with the service I received this morning at Coggin Collision Center of Regency. The side of my car had been scratched and the paint was very badly damaged. I thought the front and rear doors would need to be repainted. They were able to fix the damage, which was about 5 feet long, by buffing it out and there is no longer any sign at all of the damage that was done. It looks perfect now. I asked them how much I would be charged for the repair and they smiled and said there was no charge. They are very professional and I highly recommend them. I am very thankful for the great people at Coggin Collision Center and the service they provided me.

  Maegan Rath
a month ago
Best car repair experience I've ever had.

  douglas kline
7 years ago
I took my 2014 Chevy SS sedan in for repair and paint. The staff was very professional, friendly, and polite. The work was done in a timely manner and to perfection. I really am particular with my vehicles, so this is a great place to get your repairs done.I had previously over the years had my 2009 G8 GT and a 1995 Trans-Am repaired here which also were done with expertise and professional care. Too many times people only want to post negative things and then embellish their stories.This repair facility is a class act and you can be assured your vehicles will be repaired with care and get outstanding results. Thank you to the entire staff for a great experience.

  John T
4 years ago
I m not sure what the bad reviews are about. The collision director Marty Roberts was professional and thorough with what he does. He advised me on what needed done and how long it would take. He was even nice enough to take care of something for me last minute before I picked up my car without hesitation (he is the Director and he did the work himself btw). I think most of the bad reviews are from people who think a paint job takes a few days WHEN IT DOES NOT. If you have no experience or the problem arose from your own doing than leaving a bad review should be ignored here. I would take my vehicle back here with confidence. Also, Britany who is at the front desk was kind and communicated with me with zero issues. Great group of people here.

  Sang Phan
2 years ago
Got into an accident in May 25 2021.Ford Explorer arrived there early June. Got it back October. Yes, it was a long wait- but with today s unprecedented (covid) time. It was expected. I have $18,000 worth of damages done to the car. They fixed every little thing of it. The team went above and BEYOND to fix my explorer. I heard a little squeak, and went back, they tripled checked for it. And made my worries diminished. If they have openings for your vehicle. I would HIGHLY recommend them. Get it fix correctly.Services: Steering & suspension repair, Painting, Body & Trim

  Sheba Is Real Yisrael
a year ago
The staff members at this location I did business with was professional and polite. They truly helped me with my vehicle. I'm so thankful for the Woman staff member that I dealt with on 7.12.2022. She helped me in my time of despair. May she be blessed Bcus she truly blessed me.

  Susan Shonka
5 years ago
Richard Lindbergh was excellent. I brought my brand new 2018 Toyota RAV4 after being rear ended. He did a thorough inspection of the car and put me at much needed ease that the job would be done right. Yes, it took a couple of extra days because of damage found after bumper was taken off but he called several times keeping me updated. As he told me the first day, I would be the only one who knew it had been wrecked and he was right. Highly recommend Coggin Collision to get the job done right and with real Toyota parts. Thank you!

  Jason Canning
7 years ago
I had a rear end collision repaired and they went ahead a vacuumed and washed the whole car. The repair looks perfect and the car is basically brand new. I was very impressed. The people were friendly and they called and updated me on the status of the repair throughout the process. Great job!

  H A
4 years ago
My car was in their shop for 2 accidents that I had from people hitting my civic. It took well over 2 months for them to fix my damage, and when I received my car back, nothing was correct, the paint on the bumper was not the correct color, I had technical problems, the vin number and certain stickers were not placed when needed, I had pieces of my car missing. Spoke with Bobby Glaze the first time, thought he fixed the problem, but after going to another collision center all the problems I knew I had, the mechanic found them and pointed out to me, and I told them I already knew, however nothing got fixed even though the GM stated that they were not able to find the problem. There was bolts and screws that were lose inside the areas where they were fixing my car, and my system was not calibrated. Called Glaze the second time, left a voicemail, been well over 2-3 weeks now, and no response, even called the place, and said someone will call me back, nothing. Nice people, but the work on the car was VERY incomplete. I literally have videos on what happens to my car when something goes wrong.

  Lucinda Bell
a year ago
They do quality work.They care about customers.You want your car repaired done right Coggin Collision Center at Regency is the place

  Jon Gardner
5 years ago
The ineptitude of Jordan Dorsey and the lack of customer service from the so-called manager named Lisa made for a terrible experience at coggin collision center. Take your business elsewhere if at all possible. The only employee who knows what they are doing is the receptionist!After spending over $500.00 on a replacement mirror with a built in camera, I was disappointed to find out that the camera was not connected to the system properly nor was it sighted in correctly. These are both things that need to be done at the time of installation by a technician and cannot simply be done by the car owner.When I asked Jordan Dorsey why this mirror had not been installed properly he explained that he did not "have the data on the newer 2018 vehicle". Why charge a customer for a service that you claim to be able to do when you do not know what you are dealing with?When entering the door of coggin collision center, you immediately notice a large sign hung on the wall behind the receptionist's desk. This sign explains the steps that occur when they repair a vehicle. The very last step on the sign states power washing and cleaning.The "manager" named Lisa decided that since I only had a mirror replaced my vehicle did not deserve the last step of their process. No car wash after spending over $500.00 at this business! Really let's the customer know how much you appreciate them-I will never set foot in that place again and I am in the process of notifying as many people as possible at the Asbury Automotive Group about my experience.Jon Gardner

  kizmitf4
5 years ago
The top coat on the hood of my 2012 car had started fading away from the Florida heat. My hood had about 3 feet of a horrible foggy film on it. I took it to Coggin Collision, they took a look, gave me a quote, and repaired my car in 2 days. It looks like I have a brand new car again. Brian and team were professional and did a great job. I would recommend.

  Tim Rundle
5 years ago
DON'T TRUST COGGIN COLLISION WITH YOUR VEHICLE !!!! PLEASE READ THIS. 100% TRUE (NIGHTMARE) CUSTOMER EXPERIENCE.So after six of MAJOR ISSUES arise I was extremely upset. Coggin Collision had to cut my bumper with a reciprocating saw to make it fit, they had to take my door apart to fix something they did not properly fix to begin with. I have scratches on my inside door handle that needs to be replaced. I have gouges in the quarter panel. My vehicle has a bad alignment it was not like that before and the PRO grill cover I paid for out of pocket was not properly installed. I called and left messages for Brian who I worked with. I told the person at the front desk what my concerns were but Brian was always "busy". So after several attempts to get ahold of Brian I called my banking institution and disputed the repair costs. Coggin Collision gets word of the dispute and the MANAGER calls me to threaten that they will have ARRESTED FOR THEFT OF SERVICES if the funds are taken from them. UMMMMMMMM!!!!!! WHAT!!!! So I am being threatened to be arrested for wanting funds back after they did EXTREMELY TERRIBLE work. They DAMAGED my vehicle and they REFUSED to contact me back until I disputed the payment.My 2017 Toyota 4 Runner was hit and the hood, front passenger fender, grill, headlight and alignment were damaged. My 4runner is a TRD off road that was purchased from Toyota with a three inch lift and upgraded wheels and tires. I keep my vehicle spotless. Then I leave my vehicle with Coggin Collision. I heard from them during the repaid process to say something about not be replacing a damaged part they will simply bondo and paint it.I said "absolutely no bondo on my truck". They listened and ended up ordering the damaged part. Then the day I pick up my vehicle after the repairs are "complete" First, it took over 30 minutes for Brian to get the front desk the paperwork they needed to process the payment and complete the transaction. It was raining and the truck was wet so it was hard to see any visible damage. But I still found things.....1. I see scratches on the door handle of the inside passenger door. It was apparent that when they took the door off for the repair they were careless and somehow scratches the handle. I am 100% certain the scratches were not there prior to leaving the vehicle with Coggin Collision2. I started to leave the collision center and my front bumper was hitting my front driver side tire. They take my truck out back, use a reciprocating saw and cut a section of the bumper to keep it from rubbing. Please tell me.3. At the collision center I was told by a mechanic that due to the lift they were unable to get my alignment to pass on the the alignment machine. And of course when I left the collision center and got on the highway there was a vibration coming from my tires which is an alignment issue. My alignment was perfect before the accident. I makes no sense that after the accident that my lift made it impossible to align but before the accident it was perfect.4. I get home and I went to pull open the passengers side door (the same door that has been taken apart during the repair) and the outside door handle / release falls apart. The door wont open and the handle was dangling. I took my truck back and they had to fix a part in the door linkage, admitting they did not properly reinstall it.5. . I get back home from the door handle fix and decide to wash my truck and what do I find.... A long gouge / scratch down my passenger quarter panel. It just so happens that I have pictures from the day I took the truck into Coggin Collision that shows that area of the truck and the scratch / gouge was not there.6. I had Coggin Collision install a TRD Pro grill cover that I paid out of pocket for. Who ever installed this was incompetent. There is no spacing on one side of the cover were it meets the grill and over 3/4 of an inch on the other. Its completely spaced incorrectly.I will do everything in my power to protect myself from these people. This is beyond bad business.

  Sharon Salisbury
5 years ago
I was in a auto accident in Stark on 3/8/2018 . Being out of town from my Jacksonville home it was difficult . I called Coggin Collison Center and spoke to Richard Lindberg. He was so helpful in every way and we talked together with my insurance company who wanted to send me to one of their listed car repair contacts. I knew of the quality work I received from Coggin in the past and wanted to use Coggin for this large amount of damage. My insurance did finally say that I could have the work done by Coggin since they have the same type guarantee on the work. Richard worked with me through out the complete ordeal. He called me when the towing company delivered my car to Coggin Collision as I had requested and kept me updated on status of repair. Richard was exceptional in every way and I could never thank him enough for what he did for me at a very difficult time. He is a real asset to the Coggin Collision Team. Sharon Salisbury

  Kevin Forget
7 years ago
Worst experience ever! Had front bumper repaired on and took 3 days. When I picked it up the service advisor Jon said it was ready to go and left. On the way home realized the splash guard was never replaced and wasnt secured on and was flapping In the wind on the highway. Got home called and of corse had no answer on their phones because they closed in five minutes. Went back the next day to get little to no care about the issue. Told lady in the front office the issue and showed her my service bill, first excuse was that I was never quoted for the splash guard. I said that I should have been contacted if I wanted to get it replaced and that someone had to have seen it hanging on the lift. Next reason why it wasn't fixed was that maybe the pins that hold down the skirts up may have busted causing it to hang which made no sense because the skirt was never replaced nor pinned back up. Jon came out and told me they were taking it off to inspect it to see if I needed a new one and the maintenance guy would come out and talk to me. When the maintenance guy came out he just gave me the keys and walked off with an attitude!!! No one said anything to me or was there when I got the keys back so I just left. What kind of customer service is that you say your coggin related, I go to Coggin Honda on Atlantic and get 100% more customer service than that they need to desperately improve their service if they want to be labeled as a Coggin business. Definitely won't be going here again.Kevin

  bellacraftella
6 years ago
I went to Coggin collision centers this morning and a nice man named Richard Lindberg, help me with my Nissan Pathfinder. He was very informative and professional with a repair damage that was caused by a worker. He also referred me to someone that could help me with another problem I had with my auto. I recommend this shop for their honesty and helpfulness. Good job keep up the good work.