Butler Toyota Jacksonville Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  E Mckenzy (Sunshine)
4 months ago
Best experience I've ever had purchasing a car! I was in and out it usually takes all day i dying think i was there an hour and everyone was so nice. Great customer service not to mention how much i love my car... her name is Wings

  Jackie McKinney
3 months ago
Yesterday I took my car in for service, had a 10 am appointment that was scheduled a week ago. Dropped my car off at 9:45am and finally at 4:05, I told the worker to give me my car. They never touched my car, he told me they ve just been really busy and if I wanted to bring it one morning, they d try to push it through. I told him my car has been here before 10 am and my appointment was scheduled, this was totally unacceptable. I definitely don t recommend taking your vehicle here. I purchased my vehicle new in April and 2 months ago the service was great. This establishment has really gone down hill and I definitely don t recommend using them. Giving Toyota a bad name. I called the service manager, left a message and crickets. I m sure other Toyota dealers in Jacksonville are much better than Butler, service needs an over haul.

  bala kumaran
2 days ago
I had the worst experience from Brian the General manager at store. While we are in middle of the discussion, he was very rude shook my hands that the proposed deal was off and left.

  Ricky Jones
a month ago
The maintenance staff was very professional and courteous and they explained everything that I needed to do for my car

  Dave Sehstedt
4 months ago
So fast. No complaints. Good price! Fantastic waiting area.

  Zach Gardner
4 months ago
Made an appointment for an oil change, arrived early and was back out the door in 45 minutes. Pretty hard to beat that.

  Jerome Harrison
3 weeks ago
Got me in and out, my go to dealership when I need my car serviced.

  Shirley Csezmadia
5 months ago
After the wait for the oil filter since I have a Volvo and not a Toyota my advisor Robert was wonderful polite and took his time answering all my questions with care

  Badgirls 48
a year ago
I had no problems with this company. They truly help me out with a situation that I had to deal with. This young man deserves a raise for help customers, very polite, respectable with his knowledge pretaining what I had to do. Thank you Chris at the Cassat Ave location.

  J Riz
8 months ago
In search of a Toyota (New & used)... I highly recommend Butler. From Sales to your Service Advisor along with pretty fast car Maint service... I'll be back in 2�/� yrs..!

  Garryl Tee
a year ago
Took my 4runner for a routine oil change today and had the pleasure of dealing with the service advisor , Rob Stomfay-Stitz. By far the best experience i ve had at this location due to Rob being so friendly, honest, and detailed in his approach to customer service. I will return for sure!

  Timothy Haire
2 years ago
Great experience at Ernie Palmer Toyota. Our service writer Rob was very helpful. I had an 8am appointment and I was leaving at 8:50 with an oil change, tire rotation, and safety check.

  Rick Williamson
a year ago
Took my Toyota in for scheduled maintenance. I've been a customer for 3 years now. My service representative, "Rob", is always looking out for me and treats me right. I appreciate the personal touch...

  Pamela Soule
2 years ago
I have lived in Jacksonville for over 20 years, and I have owned everything from Mercedes to Honda. Between my husband and me, we have been customers at roughly 10 local dealership service departments. Rob Stomfay-Fitz is the best service advisor our family has ever had the pleasure of knowing. I now use Butler Toyota to service my Maxima, even though there is a Nissan dealership one block away. Rob is professional, honest, friendly and knowledgeable. He knows his cars and loves his customers. He tells the truth and keeps his promises. Our family could not ask for more in a service advisor or service department. We won't take our family's cars anyplace else for service. Thank you, Butler Toyota, and keep up the great work!Service: Brake service & repair

  S Fish
2 years ago
Appointment at 11 am for OIL CHANGE. I got here early, but assigned service advisor took 15 minutes to come out...apparently nobody else can check you in. 5 other cars that came in behind me were pulled around me. Here I am 1 1/2 hours later and still waiting...

  Kenneth Harville
2 years ago
My aunt was having sudden issues with her car out of nowhere.. The horn was going off, the trunk was popping open and Other odd things! We were near Ernie Palmer Toyota and my aunt knows someone there so We took a chance seeing the situation or dilemma we were in! Her friend was on duty and was able to Help us out! Found out the remote had just gone bad! A small solder weld broke loose! Who knew! Advised to remove battery and don't use and order a New one! It's not everyday things just work out for You! Also was able to visit dealer and order that new Remote! A Good Day!

  joshua stoops
9 months ago
Nice people but they just don't have what I'm looking for.

  A.Melvin
10 months ago
I don't think I want to go back here considering my bad experienced with rude ppl during the purchased.

  Darian Blue
2 years ago
It was very clean and covid protocol very effective. Very spacious and good customer service. The tech guy came out and explained everything about what was going on with the vehicle,and what was needed. Very good experience.

  Brian LaCross
2 years ago
Wait for check in was about 15 minutes for an oil change ... no appointment is needed for just oil change. Based off of this first experience expect to wait about 10-20 minutes to be checked in but the oil change itself only took about 15 minutes once they took the vehicle back.

  Charles Moore
a year ago
Shout out to Tyler for taking great care of us. Super happy with the whole experience and my brand new car.

  cynthia Fm (Auntie)
2 years ago
I will survey you in a few years since I just bought a Toyota from you, I still don't understand why why we cannot find dealerships with first Florida credit Union inside of Jacksonville florida, I know that there are a number of good to older dealers in Jacksonville, and I'm sure the dealers in Tampa are good, but they had to drive my car from Tampa to Jacksonville darts! You should be able to deal with those dealers here in Jacksonville to keep unneeded miles on cars! That is the only thing I did not like one dealer said to me if they have to bring your car to you from that far don't buy the car, you don't know what they do to your car in between you buying it and it getting to where you need it to be I think that's true.

  Connie Wid
a year ago
Bought a 4 Runner from Mr Gatewood

  Allen Justice
2 years ago
I stopped by to get air in my tires and see the new Toyota Corolla Cross. Martin Couch greeted me and gave me a value tour and explained changes in the Highlander and RAV4, while still talking about the Corolla Cross.

  Jerry Hypes
a year ago
Love this dealership. They always make you feel welcome and go above and beyond to make customer happy.

  clausell smith
3 years ago
Very great service excellent staff very friendly Helpful professional excellent excellent excellent excellent I will always bring my car for service mr.Larry Lockley Has a Awesome personally treat you well take care the problem EXCELLENT SERVICE EXCELLENT STAFF EXCELLENT THANK YOU

  Phyllis Mainor
a year ago
Time was short and I was very happy with the service reps.

  Rosa Carr
a year ago
Today's visit was exceptional. Keep up the good work .

  Juanita Willis
2 years ago
They were the best I have ever had. Blessed me totally. Love this place.

  Lamont Allen
4 months ago
Great Job