Buick GMC Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Courtney Coats
a year ago
Absolutely love the people here,Great service They truly care about their customers. Treated us just like family

  James Andrews
11 months ago
Refreshing! Have had many issues trying to get service scheduled at the other service centers in the area, not here though! From scheduling, to drop off and pickup, everything was easy and seamless! Very happy that we have a service center nearby that actually knows what they re doing.Big thanks to Sean & team for the pleasant experience. Almost forgot what a properly functioning service center is like!If you re one of those unfortunate souls still going to the other service centers in the area.. Have fun with your 6 hour oil changes scheduled 4 weeks in advance and your 5 week wait for basic diagnostics.

  Richard Procter
6 months ago
Good experience. Totally worked with us in getting into a new lease

  Ana M de Diaz
8 months ago
I give it one star because the man from the insurance department is arrogant, he doesn't have good customer service and he gets angry if you don't take out insurance with him... the salesman did treat us very well and the financier helped us a lot

  Deanna Patterson
3 years ago
I had an appointment. They text and called everyday to remind me . I showed up at 8am and my service guy didn t show up. Someone else tried to help but the part I needed to have replaced was not in stock nor had it been ordered. Huge wast of my time. They had been texting for a errand staid I could upgrade and stay close to my same payments. Huge wast of time again . They didn t have a new or used vehicle to keep me anywhere close to my payments. I received a text after my visit and told them about all this to absolutely no response. I won t be back.

  Randolph Love III
3 years ago
The service manager, Mr. Maxwell, was great. In my opinion, the way he handles himself, is the way you d expect someone of his title to carry on. That being said, the service guy, David, was very was rude, with no customer service skills to speak of. I went to the dealership service department to get a 100k regular maintenance, and I requested it online, along with a shuttle ride home. When I arrived, I also requested that my check engine light be diagnosed. David recommended I get the engine light checked first, before getting the maintenance done. I agreed that was a sensible course of action. He told me verbally, on site, if I get the work done that the diagnostic recommends, that the cost of the diagnostic would be removed. I asked for the shuttle I requested online, and I was told, due to COVID, shuttles weren t available, even though I was lead to believe, online that it was. David said there was no way that he could help me. So I was forced to asked for a manager. I spoke to Mario, then Mario spoke to Mr. Maxwell, who ultimately drove me home himself. While waiting to be taken home, I asked David for a copy of the repair order. David s reply was that Nimnicht never gives the customer a repair order, and in his 10+ years, a customer has never asked for one. He begrudgingly printed one out for me, after I insisted. The work order showed an engine diagnostic, and an oil change. At my home, a couple hours later, David calls me to tell me the results of the diagnostic. I agree to getting the work done, and I ask him to send an updated repair order, via email. The total cost of the work came to $1400+, which I was willing to pay, as long as the repair order matched. He states again, they never do that, but he sends it anyway. Before sending the repair order, he says that I can get some work done now, and some done later. I asked, Why would I do that? His response was, so that I can afford it.... For the exact reason I requested a repair order, I see a charge on there that I don t agree with. I was being charged for the diagnostic, even though I was getting the work done. I ask David about it, via phone. David says it took the technician the full time allowed to complete the diagnostic, and he could not remove the diagnostic fee. I requested to speak with David s manager, and he hung up on me, while I was talking, after saying, quickly, that the manager will call me back. David was so rude, that I decided I d rather just pay the $130 diagnostic fee, and $55 oil change that I initially agreed to, and that s it, because they did not earn my business. When I arrived back to the dealership, hours later, they had not even completed the oil change. When I asked David why my oil was not changed, his response essentially was, he thought I changed my mind. DO NOT get your car serviced at Nimnicht Buick GMC on Phillips Hwy, in Jacksonville, Fl. My final bill came to $188.34. This is for a diagnostic, and an oil change.Services: Auto engine diagnostic, Oil change

  Marionette Graves
4 years ago
I moved to Florida from N.C. so I had to find someone to service me and my husbands cars. Everyone at Nimnicht's have been so nice my service person David has been great. If you want great service with a smile go and check them out.

  Cuitlahuac Valencia
7 months ago
What a rip off. Better off buying a new car.with that monthly payment. Very friendly but not paper.

  Luther Brown
4 years ago
I make it a habit of having my General Motors Vehicles service at General Motors dealerships. Not saying that this is something you have to do but just my own ruler something. That being said I have seen my fair share of Dylan and I must say that this dealership is by far the standard that all other dealerships sued strive to meet.The staff was all completely professional and courteous. There was someone to meet you (valet style) in the service bay to get you directed to where you needed to go.Total professionalism and a very informative service advisory team. Multi-point inspection during the oil change with the results and pricing for repairs when your advisor comes back to see you.As a person that is new to the Jacksonville area I have been looking for a new dealership for service and sales and I can say without a doubt that I have found that place.Must get my wife's Buick in and then it will be a purchase.New GM Home

  Leslie kruger Professional Licensed Cosmetologist
a year ago
Great place if your looking for a car or need one serviced . Anthony and his crew can fix your car like new again.

  Maxie
a year ago
I've never been so upset, they definitely don't treat all customers the same.

  Lindsay Libhart
3 years ago
I took my 2013 GMC Savanah Conversion Van with 30,000 miles on it to get looked over and to get a recall repaired. They told me that they could do both on the visit so I made the appt in the beginning of January. I drove and dropped off my van and then took a Uber back home to the beach at 7 am. Got called at 3:00 pm and was told that my van was in good shape and ready to pick up. When I Ubered back the service rep came out and told me that they ran into a issue and did not have the parts to do the recall and they should be able to do it the following Monday and give me a loaner car because of the inconvenience. I never received a call back. On Feb 28th they called me stating they have the parts (over a month later) and when asked about a loaner car she said her service manager will not loan one to me for a recall. So needless to say I am now calling Key Buick GMC to do my regular maintenance and recalls. First time and last time customer of Nimicht.

  Cheryl Jackson
4 years ago
Mr. Clay is my service manager. He is thourough, professional and personable. Excellent service from day 1. I am lucky to have him for my service provider.

  Mike Coughenour
3 years ago
Had a wonderful time it was day after Christmas and they got me right in my truck wouldn't start got it fixed and was back on my way within an hour thank you very much you made my weekend wonderful

  Mitch Arthur
a year ago
If you are interested in a fantastic experience buying a new or used vehicle, definitely a great place to purchase. Friendly staff and great service, highly recommend Nimnicht Buick GMC.

  Ismael Gonzalez
2 years ago
Awful customer service. Lasted less than two minutes at the place. I'll return to this place when Earth freezes over twice.Please note that I purchased from the sister dealership the same vehicle in under 1 hour.

  Sam slaughter
a year ago
They do good work, but you pay through the nose for it.$$$$$.

  Jer bear
3 years ago
Quick and professional service. Was in and out within approximately 35 mins for oil change and tire rotation.

  Frank Rodrigues
a year ago
My advisor was great . Cameron thanks.

  Eddie B
3 years ago
They were courteous, professional and fair to meet my needs. Thanks Jason.

  Mike Hodges
a year ago
Cole was fantastic. Excellent experience!

  Steven Gregory
3 years ago
Good all-around experience even though they tried to be clever with the numbers.

  Robert Lambing
3 years ago
Did a great job on the repairs need to my vehicle.

  Jeff Duncan
2 years ago
Was in and out quick just had a dead cell on the battery.

  ossier perez
3 years ago
The sale process was very well withe Mickey Armano, sale's associate.Thank you guys

  Curtisena Williams
4 years ago
Great they Did A Great Fixing my windows on my car

  Travis Scott
2 years ago
Good place for vehicles in good condition and newer models

  Don Nichols
a year ago
Great and knowledgeable team

  Frankie Olandesi
3 years ago
Thomas and Gus are great working with

  Scott Baker
3 years ago
Mario was awesome as usual!