AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wesley Raphael Jr.
3 months ago
Just went to this AutoZone after trying 2 other battery places. Daniela quickly checked the car to see what battery we needed, helped us check out smoothly, and then installed the battery perfectly. Smoothest I've ever seen that go. She was also able to help communicate in Spanish with my friend. Great place. Daniela is awesome!!!!

  Lorraine Rakoczy
2 months ago
Fantastic Experience at Auto Zone. Ryan E. and Richard P. were such a great help. 73 year old woman needed help in purchasing and installing a car battery. Before selling me a battery they made sure that I really needed a new car battery .Thank You both!!

  Jay Wike
a year ago
Great neighborhood auto parts store with always friendly staff in Jacksonville Florida. They ll test your battery and starter for free. Free installation of wiper blades and batteries purchased there. They sell Die Hard brand car batteries. Try the speed perks points with the app.

  Matt
2 months ago
If I could give zero stars I would. You would assume that if you orders a part and pay for it, that when they receive the part that they would call and not sell your part to another customer. We have been waiting on a part and drove there twice. Once to be told they didn t have the part and the second to be told you didn t come to get the part yesterday at 10:00 so we sold it to another customer . The part arrived the day prior at the store! They waited one day to sell it out from under me. (Has not been but maybe three weeks of waiting with no call to say it arrived for pick up!) I will now go out of my way to not shop or buy any of autozone product so that my time and money is not waisted. This company is in a failed state in my book! What happened to the good companies you could trust??!!

  Workin Vacation
a month ago
This is the last time I will ever use auto zone, I personally called for a bearing for my F-150 front passenger side, find out it's the whole hub assembly they did not have it at the location near me but was told upon arrival that they had it 20 me up the road in another location I give them all the information six lug not 7 ect ect ect ... Upon arriving with less than a half an hour to close I buy this 300 dollar part, pay mobil mechanic $65 for service call confirming passenger side bearing like I didn't know already, before leaving the store double check to make sure is the right part... To my surprise like several times before it was not the right part, had 7 lugs not 6 like I explained to the first store which supposedly forwarded this information to the next door and was not the right part, so quick exchange would have worked but no, the older gentleman looks at the box says we cannot resell it we cannot take this back, mind you I haven't even left the store yet I have $300 in a part that's wrong $65 for a service call from a mobile mechanic that's going to put it in for me and the color gentleman would not switch it out and let me pay the $10 difference so I'd have to wait 5 to 10 days to have the money put back on my debit card and I would just have to repurchase a new one so I decided not to because of the rude African American male that was working with the young female that evening she was fine she was great she tried her best .... But the system the gentleman said good night and would not allow a return for an exchange, this is ridiculous I told him I haven't even left the store yet you gave me the wrong part no sir he says I'm sorry you have to buy it again and you'll get your money back on this one that's not the right part in 7 to 10 days at this point I had enough return the park and will never ever ever ever recommend AutoZone this location or any affiliate thereof all because of the African American guy that was on duty and would not return it foreign exchange for the right part that they also had in stock right there there was a $10 difference. J/s this company is no good the service is no good and their parts are junk will not return no recommend ever again in my life. Saturday night March 16 th 2024

  Donatella Bencosme
5 months ago
Honestly, my experience was very unpleasant because from the moment I entered the store, the treatment of the lady who worked today on November 14 at 3:50 pm was extremely derogatory towards my mother and me because we speak Spanish between us. I spoke to her in English, trying my best, and the lady only made bad faces and made sounds of stress when I communicated with my mother in Spanish. I showed him a customer code that we had from my father and he didn't want to accept it, I understood it perfectly except that I proceeded to explain to my mother that we couldn't use the code in Spanish and she was bothered by this and proceeded to call a colleague and tell him that we didn't understand what she was saying (when clearly I just had to explain it to my mother) and her attitude was quite dismissive towards us. The other gentleman did help us completely and was extremely kind to us. Then he had to leave so I left another man in charge to finish the purchase, to whom I asked if the lights I was buying were for both headlights of my car and he answered me "If you see that there are two lights So yes , I just wanted to be sure since I am not an expert in these things, in fact it is the first time I am going to buy things from the car so I had no idea how it works. After all, the gentleman finalized our purchase and everything was fine. But my point is that if they work in customer service, they should focus on knowing how to treat the customer in an appropriate way and not make me feel uncomfortable when I try my best to make myself understood and I knew how to explain absolutely everything well enough for them to give me such derogatory treatment. Hopefully they learn to treat their future customers better because they make that a frustrating experience. I thank the gentleman who gave us his complete help, he also worked the same hours and he was without a doubt an extremely kind and patient man with us.

  Jill Stromberg
2 months ago
TIM T was amazing ! He helped me put products in my car and was so kind and helpful. Highly recommend!! Amazing job!!

  Randy Austin
a month ago
I went in there this morning to get an oil filter. It was faulty and I ended up with a driveway full of oil. I returned to the store and they took care of everything. They were awesome!!!!

  R.M 347
3 months ago
I bought a valve cover gasket set from this location.I got home to start doing the project and realized parts were missing from the gasket set someone had bought and had removed parts prior returning the Parts.Do Better Auto Z

  Ashley Thomas
6 months ago
Placed an online order 4 hours ago, received a confirmation email stating it was ready to be picked up, just for me to get there and not a single employee knew what they were doing and my order wasn t ready. Then to top it off as I am walking outside they have a landscaper blowing dirt/sand and debris all over my Jeep. Completely ridiculous. I do not recommend this location, it was better off as a pep boys

  Mark Ammons
2 months ago
Good place to get your parts but they always seem to have different employees there that they're training but I guess everywhere is like that now.

  An So
6 months ago
Robert was awesome in helping me out with my Hummer battery. He took excellent care of me and my truck. Thank you so much for all your kindness and assistance! Robert and Kevin your store has now become my go to store!

  willie rice
2 months ago
Always have the best parts, employees very knowledgeable about parts. Couldn't ask for more.

  Jeanette Colson
8 months ago
Car battery had to be jumped several times. Still had warranty on battery so we went auto zone on San Jose Blvd. guy was very helpful but said battery did not test as dead so warranty would not replace. He told us come back if still happening. So few days later we are back. Again battery not tested as bad. After discussing matter few minutes Patrick ask a fellow worker Dewayne to take at look at battery. Dewayne has had several years of experience working with cars and knew different way to test battery. Apparently it depends on type of battery and the settings on the tester as to which to use. Dewayne with his knowledge was able to decide battery was defective and Patrick was able to honor our warranty. Thanks for the patience in resolving our battery problem Dewayne and Patrick.

  Mr Beasley
7 months ago
The manager was very nice and helpful, and he installed our new battery for us at no extra charge. This is the reason that we come to AutoZone. Always great people, very patient, very nice, very helpful. It's the people that make the difference.

  Robert Miller
a month ago
Excellent service from manager Shay helped with battery. Excellent customer service

  Mike R
2 years ago
Needed a battery cable circuit breaker fuse relay for my son's 2011 F150. This particular AutoZone surprisingly had just the one I needed in stock! Ryan pointed me in the right direction and gave me some good advice on how to service the vehicle. Thanks Ryan!

  Rabecca Fraser
9 months ago
The manager Kevin. Was very rude when my husband asked for a paper funnel. Stating nobody has them they're bad for the environment. Firstly 90 percent of what's in that store is bad for the environment secondly paper is biodegradable and flammable. We burn what we can. However the young man Zack helped us out and was very courteous. Zack would make a better manager then someone like that you can tell from the feeling in that store that everyone is on edge and Kevin's snapping at the other 2 employees is to say the least not helping. Bad managers make bad stores.

  Tyler Jones
7 months ago
Came in on a Friday and received excellent customer service.. My part wasn t in stock but they had it delivered the next morning. The next day I picked up my part and still had excellent service

  Ayumi Cardoza
a year ago
Always fast and friendly service when I m in need for my truck! Many thanks to Don for the warm and welcome greeting and helping change out my brake light super quick today! All the guys here are great and always teach me something with each visit :)

  Carrie Allard
a year ago
I highly recommend seeing Don the parts manager for any of your questions or needs. He not only assisted me in diagnosing the issue with my Mercedes and choosing the parts I needed, but he also empowered me to repair something myself that I m sure a mechanic would ve gladly charged me $1000 for. It can be a very intimidating experience to deal with mechanical issues for women but Don made me feel like my questions were important to ask and even more importantly, that they be answered correctly. Cannot recommend his assistance enough!

  Melissa Davis
a year ago
Rico checked my battery in my Camry and turned out, I definitely needed one. He was so friendly, knowledgeable and helpful. Quick service on an early Saturday morning. I was on my way in no time. Thank you, Rico!

  juan080876
6 months ago
Great insightful, and helpful staff. I really enjoy picking up auto parts from this location

  Crystal Dukes
a year ago
Don was very helpful and nice! He made sure that we had everything we needed, he even changed my wiper blades for me. I definitely will be returning to this location.

  Matthew Pelton
a year ago
The Staff is very knowledgeable and was able to help me order the parts I needed for a big repair. Jay was very upfront with me about getting quality parts but I never felt like he was pushing me to overspend. They were all very helpful and I love every-time I come in because I m helped by an associate very punctually.

  deeann1822
a year ago
Joseph was an amazing help. He took the time to show my 15 year old son how to change out the battery, switch out the wind shield wipers and some other car maintenance that he may need to know in the future. It was a wonderful experience. Thanks Joseph!

  Emily
a month ago
Kevin the manager is friendly, knowledgeable, and awesome. Will be back due to stellar customer service

  Kelly Bello, Realtor
a year ago
I had an amazing experience at the San Jose AutoZone! Rico was amazing! He completed a thorough diagnostic and truly assessed all of my concerns! THANK YOU RICO for going above and beyond and keeping me safe on the road! 10 stars!

  Brooke Moret
5 years ago
Had a bad battery, and the store was a little busy, so I let a manager who was training new employees use my car for a demonstration on how to check a battery. The lessons continued for the purchase of my new battery. While not super fast, it was very entertaining. The employees who had been there awhile were kind, efficient and good humored. I had a good experience, and everything seems to be working properly after the installation, so I left a satisfied customer.

  Jerry Loveless
a year ago
Awesome customer service and support. I experience a problem installing my headlight, because my hands were too big and lack of expertise. Auto Zone Tech Ka Ron went above his call of duty and installed it for me. You all hit up Auto Zone for parts and support.