AutoNation Ford Jacksonville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrii Khudiakov
a month ago
I recently had the pleasure of experiencing exceptional auto maintenance service at AutoNation Ford Service Center.From the moment I walked in, I was impressed by the professionalism and efficiency of the staff.Not only did they greet me warmly, but they also wasted no time in getting to work on my vehicle. The service was performed with meticulous attention to detail, and I was kept informed every step of the way.What truly stood out was the speed at which the maintenance was completed. Despite the thoroughness of their work, they managed to finish in a remarkably short amount of time, which was incredibly convenient for my busy schedule.Overall, I couldn't be more satisfied with my experience. If you're looking for auto maintenance that's both quick and top-notch, I highly recommend givingAutoNation Ford a try. Ask appointment with Aaron . You won't be disappointed.

  tim frerichs
2 days ago
I had service done on my 2018 F-150 April 11 i experienced a minor issue with communication, once it was discovered my service rep Amber went out of her way to correct, she was very polite , kind and courteous, she made a follow up call the next day I realize we do not live in a perfect world and things happen, none of us are perfect, Auto Nation made it perfect! This is the kind of service that keeps customers like me coming back! Iwould highly recommend taking your vehicle here for service.

  Lori Cardey
a month ago
I took my new 2024 Mustang in to get the tire looked at as it was loosing air. Amber was my service tech and she was wonderful. She let me know that night that I needed a new tire and should be in the next day . Amber was very proactive and kept me posted on the progress . Unfortunately she text me the next day to advise that the tire would not be delivered for two days. And was proactive in getting me a loaner car. Steve was able to get me a truck from the dealership which was very helpful and much appreciated. Amber and Steve were above and beyond helpful and extremely nice .

  Linda Gooden
a month ago
Wonderful Service throughout. I love the option for pick-up and delivery service! My Service Mgr was great. I was kept informed with updates via text msgs and I loved it. There was no need for me to contact the dept. the detailed invoice was provided for downloading. My gratitude also extends to those working behind the scene. I highly recommend Auto Nation.

  Kate Durfee
5 days ago
Very clean building and absolutely amazing staff. They are very welcoming and accommodating. Aaron was very informational about what happened to my car and they didn t work on my car till talking to my family. I appreciate that so much and my car was fixed way faster than I thought which I was so beyond thankful for.

  Sean Dunathan
2 months ago
So far so good. I purchased a new truck last year and haven't put many miles on it. So, when I received some recall notices, I reached out to their service dept to schedule an appt. The person I spoke to on the phone and my assigned service rep were great. I felt like they were actively listening and wanted to get it right. I was also very impressed with the level of ongoing communication back and forth via text. It was personable and not predetermined automated responses. I had an issue with my factory installed wireless charger, which at first glance appears to work. But it only heats up your phone and it ends up losing charge. Obviously, it's difficult to explain when not face to face with the repair tech, but I was able to communicate the symptoms via text when there were questions. The result was a replacement unit was ordered. So far, I'm very happy with my first service visit.

  Chris LoBianco
2 months ago
Not going to lie I was very worried about having to get service based on some reviews I ve read. I will say that the formulaic scheduling process had me concerned that my situation was going to be no different than the reviews I had read. The automated email message I got said that it could take five days just to diagnose my issue. Needless to say I was very concerned as my job has me traveling to several counties for appointments that I cannot miss. I am very pleased to say my experience once I stepped into the Service Department was much better. The people who greeted me were friendly, and they got me right to my service advisor. I explained to him my situation, and though they didn t have any loaner cars available. They personally drove me down the street to Hertz and set me up in a rental. This made me able to get to my very important meeting on time and gave me peace of mind that I wouldn t have to try to scramble to reschedule the rest of my week, then I got a call that they you fixed all my issues that very same day and I had my truck back that night. My advisor Thomas was excellent.

  Brian Fay
5 months ago
I just bought a new Escape today. I had gotten 2 other quotes from other dealers and not ony did Auto Nation beat their price but they gave me so much more for my trade in. Joelle Johnson and Sam Fakhouri were absolutely wonderful and professional. They made the whole process so convenient. I was in and out in 2 hours. If you are considering buy a Ford product I would highly recommend this dealership. Thank you Jorell and Sam for a great experience.

  William Petraglia
2 months ago
They seem quite honest and will not rip you off and tell you your vehicle needs something it really does not need, as experience with other dealers have been. 4 out of 5 stars only because of the 5 hour wait due to work that had to be done and the service representative waiting for approval from my third party auto warranty company. I did explain to the representative to do the job while waiting and if disapproved, I ll pay for it since it needed to be completed anyway. But something happened, maybe miscommunication or she had forgotten, but I was waiting 5 hours in total mainly due to them waiting to hear back whether or not they would be paid for the job or not.

  Fruit Jungle Project
a month ago
Just came for a oil change without having an appointment set up and everyone was very friendly and professional.Aaron at the service department helped me out and I am very pleased with their serviceWe also got a free car wash with our oil changed and tire rotation.Definitely recommend this service department.

  Nicholas Stricklin
3 months ago
Great service, car wash could improve. Routine maintenance on vehicle. They communicate throughout the experience via text which is convenient. They offered complimentary wash, but I didn t notice a wash (windshield still had debris, wheels/tires still dirty).

  Adam Fayne
6 days ago
Amber, Casey and the entire team at AutoNation Jacksonville have continued to be a great resource for me. Their support in issues big and small have been consistent and of the quality I ve always expected from service partners.

  Calvin Martin
a month ago
Erica was great from start to finish. Even the pickup and drop off service was spot on. I would suggest not offering the hand wash /vacuum service. The results from that was EMBARRASSING. If you continue to offer the wash service, at least add a quick quality check. You shouldn t want your name on such poor work.

  Jacob Johnson
2 days ago
Yes I'm satisfied with AutoNation Ford dealership service team in the main person that working with me and was definitely patient was Aaron Vazquez and he's an awesome service advisor AutoNation Ford dealership has because he gets the Job done and we need more Aaron Vazquez around in other dealerships just saying but my experience was excellent and I am pleased with the tech guy and my service advisor as well thanks again for being an awesome team.

  TRACEY Sawyer
a week ago
Great Service! Customer service provided by Service Advisor, Matthew Johnson was Excellent! AutoNation provides great customer services, and is very thorough and responsive!

  Dan Z
a month ago
A lot better than the others in our area. Advisors are friendly and knowledgeable communicate throughout the service period. They give realistic time frames and don't try to force services you don't really need or want.

  Paul Burkhart
3 weeks ago
When I got there it was gonna be a little bit of a wait and they happily took me back to my house, and when my car got done, they delivered it right to my front door. Everybody I dealt with was very polite and courteous and very professional thank you very much, I appreciate your service

  Kevin Neal
a month ago
Greeters outside did not necessarily greet me, but once I got inside and spoke with Erica I received top-notch service. She was forthcoming with information and kept me informed every step of the way.

  Craig Tullar
a month ago
The dealership is doing a good job of trying to fix my new 2023 F-150 truck. It has been in the repair shop almost more than I ve had at my house. Duval ford had twice and AutoNation is going for the third time. Sometimes the communication between the AutoNation service department and myself isn t very good other times it great.

  Gabriel Fontana
4 weeks ago
Appointment was easy to secure and they provide a nice lounge with wifi allowing me to get work done while waiting for the vehicle. They also offer a free vacuum and wash which I pass on.

  Julie Douglas
3 months ago
Brought our vehicle from here and still bring it back here for servicing.Very professional.Awesome customer service.They even take it to the next step to follow up with their customers after service to make sure their customers are satisfied.Will definitely be back!

  Dattebiite just call me Dot
2 months ago
The kind people at AutoNation helped me find my cute little Nissan.When I went to purchase my car they worked with multiple finance dealers to drop the interest rate by 5%. They took the time and care to help me and I appreciate all they do.

  Jay Gordon
a month ago
Routine maintenance, tire rotation etc. Staff all very professional and extremely courteous. Love the fact they show how oil life was reset to 100 percent on dash so no worries about change oil soon warning.

  John Logan
4 months ago
I got an appointment on short notice, the service department helped me promptly. I dropped my truck off on a Monday they figured out the problem did the work and my truck was ready to go on Wednesday. This is the best experience I've ever had at a Ford dealership. Thank you AutoNation Ford !

  Corey Trimiar
a month ago
I went in because my tire was loosing air pressure .The technician said he could patch it after examining the tire . The next day all the air left the tire and had to buy a new tire . I paid double when they should have discounted based on a false diagnosis. All the other Ford dealerships are too far so I am thinking about changing brands after 10+ years of buy Fords.

  Steve Bauer
6 days ago
Matthew was great making sure my service needs were completed! The wait time was reasonable as well.

  Robert Morris
a week ago
Easy appointment setup, let me drop off my vehicle early and did not pressure me to have other items done.

  SM Harvey
a week ago
Took F-150 in for routine maintenance. Met with Matthew and he got me checked in. Did a fantastic job! I'll be returning for future maintenance.

  David Wilkey
2 months ago
I had the upmost enjoyable and supportive relationship from the start of the online car order and finishing with the finalization of my new Maverick. Very happy with the service and vehicle!

  christine knotts
2 months ago
It took to much time for a car wash. I texted to see if I could pick up my car and was told it was getting a hand wash and would take 30-40 minutes. I was dropped off an hour and a half later and later and car still not done.