Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kerry Ann
a day ago
Can t say enough about our service today!! DONNY is THE MAN!! He was awesome!! Friendly, knowledgeable, and quick. This guy really knows his stuff. Our day started out rocky with a dead battery, we walked the battery two miles to this store and Donny greeted us with a smile and exceptional service. 10/10 recommend. We will be back!!

  Julie Thieman
2 months ago
Exceptional customer service from Brandon who helped with a battery test, which led to purchase and quick installation. Can't comment on competitiveness of prices, but with quick competent service like this, it becomes less of a concern for me. Definitely recommend.

  Garrett Blastow
3 weeks ago
Will not accept returns on electrical parts that haven t been installed. Bought a Bosch MAP sensor that turned out to be pre-revision and software update. Brought the part to mechanic and was told not even to attempt driving with it installed. Employee said if you look here you can see bolt marks well I m sorry to tell you but that s a molding from production. What a waste of money.

  Lewis Correale
7 months ago
By far the best customer service I've ever dealt with at a "car parts" store. 3yr warranty car battery died prior to the warranty being up and they gave me a full refund back on my card no questions asked. Very polite employees with a good sense of humor too. Highly recommend!

  Sean Mollica
a month ago
Called them up & they had the part I needed on hand ,ac blower motor & got to use my speed perks for a discount price. Very happy

  Mark Malcom
3 weeks ago
Donald was amazingly helpful and knowledgable. Would recommend him to anyone.

  Alex Reyes
6 months ago
I bought some products and after concern I spoke with manager. He exchanged without hesitation. Customer service was impeccable. Will definitely visit here first on future needs.

  Clark de Leon
2 years ago
You guys better check O Reilly first before coming to this store.Update:And it just got worst!Bought a battery and the gave me the wrong size even if I have the old battery in front of them, the guy was convinced that I have the wrong battery and what he s giving me is the right one.Yep it ended up it was the wrong size, it was late when I called back and complain and ask to return the battery. I told them I ll return it tomorrow since I have no time.Returned on Saturday, returned the new battery and they were unable to give me back my old battery cause it was sent to recycling already. So what am I going to use???? The guy didnt care and didn t even figured out a solution!So yeah.

  Cheryl Rhudy
2 months ago
Very poor customer service. Called about a radiation cup. Got hangup on.Called cooperation twice. Nothing has changed

  S.J.
3 months ago
I bought some Rain x. The cashier was nice. Ty

  Michael Acevedo
a month ago
always got what I want and safe by the police sub station

  Kevin hart
7 months ago
They didn't have k-100, which online said it did. But the people there were awesome. Answers question and got everything else I needed

  Serretha H. Ransom
8 months ago
These folks are WONDERFUL!! I have to admit that took me by surprise. I've encountered a couple of auto stores here in JAX (I'm visiting), and the competition CANNOT touch these guys!! ...on the phone nor in person.Thanks so much for going the extra mile and taking care of me with my windw shade & car vack. KUDOS!!

  Paige Baxter
11 months ago
Donnie was an absolute pleasure to work with here. My dad has always fixed everything in my cars but now I live thousands of miles away from him. Donnie answered all my questions and treated me with nothing but kindness and truly blessed my day. Thank you, Donnie!

  Lady Sabrina Patilla
4 years ago
WHEN I SAY CUSTOMER SERVICE WITH A SMILE!! MAT YOU MADE MY DAY! GOT ME IN AND OUT. THANKS FOR DOING WHAT YOU DO!

  Ben golden
a year ago
Super nice. Not helpful. kindly and efficiently found the part number. Gave no recommendation or information for correct style. Closed me out with a friendly nod. But ignored my hunch that it might not be right. Be blessed he said but didn t help when I came back in and showed a picture that it looked different. Gently reminded me it was their system s recommendations and was very happy to let me return it if it was the wrong part. Went home and was blessed with wasted time and finding out that it was indeed the wrong part. Brought it back and he refunded me without question, but didn t show interest to fix the issue when I showed him the correct part. That s weird he said. Have a nice day, brother. He said it with a smile and I drove away unhelped in no general direction to some other random parts place.

  Kevin Lopez
7 months ago
Guy named rich installed a whole new battery for me, i didnt have to lift a finger! If youre in car trouble and need some parts, this is the place

  Jonathan Branch
a year ago
Great customer support here. I used the website to ensure my part was available, but they even let me know there were other cheaper parts available. They literally saved me money, hell yeah. Thanks team!

  Austin Rolland
7 months ago
They have the best commercial crew in Jacksonville, always have what you need, or will get it quickly.

  J. Thompson
a year ago
OK so I ordered a couple of cam position sensor on a Friday that were supposed to be in but didn't come in the next day. This was a disappointment BUT the way they handled the situation was perfect. They offered every way they could to resolve it. Unfortunately I had to go to a competitor. Even though I didn't get the part I left completely satisfied with the service....would I go back....YES. Simply because the service and effort in trying to fix the matter was great. Mistakes happen. At least they gave me a hat.

  Brittain Lewis (Brittllewis)
a year ago
Got help immediately on this visit ended up getting the wrong filter for my oil change so lesson learned on making sure they put in the correct engine size on the search! The car I drive had 3 different engine sizes I didn't know that until learning the hard way. Other then having to go to another store to get the correct part the visit was quick and easy

  Clif Jackson (BoGator)
a year ago
I've been shopping here forever and I don't really feel like they get any better they kind of stay the same and it is normally a hassle when you have to call in on the phone beforehand I'm the type that likes to call and see if they have the part before I drive all the way there you know but I got put on hold for 20 minutes and then hung up on not good for business

  Jeff Skidmore
a year ago
I asked an associate for help getting a part and was sold the wrong item. Turns out it was a wrong part. I tried to to return it and was told that it was in a installed condition and they would not accept a return.Lesson learned: Do your own research and buy the part on Amazon if you can wait for delivery. Amazon has a much better return policy.

  Dylan Byrnes
a year ago
Victor is the man! He was super busy juggling three people at once without missing a beat. Helped me get a fresh working battery with the best deal.

  Joy Bell
2 years ago
Went there this morning to return a tool that was rented however the employee told me he didn't have enough cash in his register that I would have to go to another store. I walked outside turned around and come back in and ask him to go into a reserve or go get the money from somewhere else out of the store because there's no reason he shouldn't have $65 in his store to return for the tool that I rented. His smart remark to me was do you want me to go to my personal bank and get it out of my personal account. I told him no and with this going on someone from the back in the back back there at the commercial stuck his head around the corner and wanted to know what was going on and I told him he didn't have the money to give me back when I paid cash to rent the tool he wanted to put it on a debit card and I told him no. So then we went to the commercial counter and the man refunded the money which could have been done to begin with instead of creating such a hostile environment this morning.

  Cameron Brainard
2 years ago
Victor, BJ., Matt, Roberto, Mike, Austin, (and if I missed a couple I apologise).. You guys have saved the day on several occasion! ALWAYS on point, very willing to help and share your honest, helpful opinions for whatever situation I'm dealing with! Hands down BEST customer service in town! I'm so happy that this group of guys man this store, in my neighborhood! Y'all rock! Keep up the good work!

  Michael Elliott
11 months ago
Employees are knowledgeable and helpful.My one stop shop for everything automotive. Prices are great and staff gives you knowledgeable adviy

  Claude Rackliff
5 years ago
Great experience. Was greeted when coming through the door by a smiling employee. I was immediately offered assistance and asked what I could be helped with. The employee was knowledgeable and quickly found the rear differential I was in need of.. the whole entire time I was in the parts store I was treated professionally and upon leaving. I received a big thank you and asked to please come back .

  Joseph Evans
8 months ago
Great customer service. Filled my online order within 30 minutes.

  Lincoln Jones
3 years ago
This is the best auto parts store. My friend had a broken starter so we took it to Advance Auto. They didn't care that it was covered in oil. They tested it (definitely broken), showed us the three types they had in stock, and had me and my buddy laughing the entire time. We got home, put it in, and the car started right up. It's a great store full of great people.