Meineke Car Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cory
6 months ago
From the moment I walked into Meineke Car Care Center in Jacksonville Beach, I could sense that I was in for a top-tier experience. The atmosphere was immediately welcoming, and the waiting room exuded a warmth that made the short wait there rather comfortable. Far from the cold, sterile environments of other service centers, this waiting area felt more akin to a cozy lounge, ensuring clients felt relaxed while their vehicles were attended to.Now, as we all know, ambiance is one thing, but it's the service that truly matters. This is where Meineke truly shone. I was fortunate enough to be assisted by an agent named J, whose dedication to great customer service was evident from the get-go. He was attentive, knowledgeable, and displayed an earnest desire to ensure that my needs were met and my concerns addressed. It's rare to encounter such genuine customer care these days, and J's professionalism stood out as a beacon of what one should expect.Beyond the impeccable customer service, what truly impressed me was the fairness in pricing. Owning a high-end vehicle, I'm no stranger to inflated service bills, but at Meineke, the costs were transparent and reasonable. There were no hidden charges or unnecessary add-ons, just honest work for an honest price.But cost-effectiveness does not mean a compromise on quality. My vehicle received top-notch care, ensuring it ran smoother than ever before. The technicians showcased an acute understanding of high-end vehicles and treated mine with the respect and expertise it deserved.In conclusion, if you're in Jacksonville Beach and in need of car service, make a beeline for Meineke Car Care Center. Between their inviting environment, standout customer service, particularly from J, fair pricing, and unparalleled service quality for luxury vehicles, they're truly in a league of their own.

  D G (Dan Consumer Guru)
6 months ago
One of those annoyingly, vague "maintenance required" warnings caused me to stop in to Meineke, a place my wife has often trusted for her oil changes. The gentleman managing the store, Jaylin, was really great.Going above and beyond the call of service. He checked out my car told me my oil was actually still OK, and reset the light. He could've been dishonest and made an extra oil change. Instead, he earned a customer for life. I can't wait to take the car back in for service and to make these four stars a five star rating.PS, one of the giveaways to a better service shop is a clean and tidy work area. This place is better than many.

  Randall Benton
6 days ago
We dropped our car off around 3:30pm on Friday because we had a bunch of warning lights on and wanted an oil change. We tried calling on Saturday but no one answered the phone. We finally connected around 4pm on Saturday and were told we needed to go to the dealership because they couldn't figure out the diagnostic report. Asked if they changed the oil? Not yet ... So we got no oil change, and were charged $150 for a worthless diagnostic 24 hours later. Needless to say, we are done with Meineke here at the beach.

  Colleen MacGregor
2 weeks ago
Nichole is awesome! She gave me great recommendations and really helped a girl out. Ladies, go see her she s great! I had brakes, alignment and balancing done.

  Thomas Riviere
5 months ago
Best around!!! My auto tech Jaylin was the best , very professional guy ! Took care of my truck and my tires very good price ! And always communicate with me on my truck let me know he check it out and made sure there was no other issues will tell all my family and friends about my service I highly recommend him if you need anything done to your car give them a call best in Jax bch for sure thanks buddy !! 5 stars

  Tim Pubins
6 days ago
I went to Meineke in Jax Beach to have a brake job done. I also had the serpentine belt replaced. Upon receiving the vehicle back the right front brake did not function correctly and the belt made a loud squealing noise. I returned only to learn that the brake had a faulty part and that now the pulleys needed to be replaced. I did the additional work. I got the car back and both problems still persist. Today I took it to a Toyota dealer because I lost confidence in Meineke. I just got off the phone and they have advised that due to rust from being up North and then on the Beach that they would not advise doing any additional work and would have provided the same advice when Meineke did the initial work. I am now over $3,000 invested in repairs and have a car that is in Worse shape then when I started. BEWARE of this shop.

  Dan McGinnis
2 months ago
I dropped off my car (an Infinity QX50 2016 for coolant problems and a brake job). Well, after waiting for a few days. I received my car with no heated seats (which had previously functioned), diminished a/c output, and grease stains on the interior. Oh, also, by indications on the dash, the air bags are disabled. I was told the technicians are very busy, so maybe they could look at my cat Monday. Can I go to a qualified shop to complete the repairs and repair the damage?

  thomas sweeney
2 months ago
Spent over 500 dollars having my leaking gaskets fixed to stop oil leaks and then had the engine cleaned. Oil leaks not fixed cleaning engine a waste of time and my money since it slings oil all over. Wasted over 500 dollars car still leaks oil all over the place. New mechanic who knows what he is doing fixed my problem but it was not cheap. I think they are doing a much better job now. updated to three stars. Would have been more stars if they had done it right the first time.Service: General repairs & maintenance

  John P. King, Jr.
3 months ago
Terry, Chris, and Morgan do a great job meeting the needs of the customer. I had a unique set of wheels I wanted to adapt to my car and they were patient and worked confidently to ensure the proper fit. Thanks guys.

  David Haley
a month ago
We were out of town on a short vacation. My engine light came on. I dropped the car off at 10:30 in a Saturday morning and it was repaired including getting the parts my mid afternoon. Great service.

  Chris Robinson
a month ago
I am a repeat customer of the Meineke on 3rd in Jax Beach . They offer competitive pricing and great customer service. The waiting room is clean and offers free coffee. Terry and his staff are friendly and I would highly recommend them.

  High Risk
a month ago
The owner is s good person. Love his attitude and the work they done on my lincoln and hyundai was on point. Hate to see you sell your business. Happy retirement

  Taylor Ashland
5 months ago
I don't know how simply getting some new brakes and rotors could be such an awful experience.I had been in and out of this place FIVE TIMES and my car was worse than when I took it in. The first trip was to get my front brakes and rotors done. When the vehicle was returned to me it was suddenly making a noise that it had never made before. I took it back and questioned them about the noise. Without even hearing the noise or truly checking the vehicle the diagnosis was brake clips which were supposedly rotted out. Why wasn't that addressed on the first visit then? On the third visit I took it in to get these "brake clips" replaced and back brakes and rotors done. When I pick it up and drive it home I notice these brand new brakes are whistling and the clicking/shifting sound that was never there before is possibly worse now. I take it back AGAIN and have the guy drive it with us in the vehicle so we can show him exactly what's going on. He heard both the clicking noise and the brakes still squealing after having both sets done. When we get back to the shop we ask the guy who's going to be working on it if he can fix a headlight that was out. "No problem," he assured us. When the vehicle was done being assessed he gave it back to us still with a broken headlight and a claim that this clicking sound is actually a serious issue involving the axle. We've had this Honda Pilot for six months and never an issue beyond needing new brakes. After spending $1000 Meineke gave us back a damaged vehicle and told us we'd have to pay yet another $700 to repair what they broke. Finally, after the fifth time taking it in, they fixed the front brakes that they had originally messed up and the clicking sound went away. I assume they put them on backwards or something but we'll never know the truth. They were going to charge me $700 for an incorrect diagnosis from something they originally screwed up. Anyway, the brakes STILL squeak. $1000 later and I still have squeaky brakes. Toward the end we were met with complete rudeness, one of the employees going as far as raising his voice at the owner of the vehicle and hanging up on him. Sorry but after spending $1000 I do expect to be prioritized and I surely expect the work I paid for to be done properly. Most incompetent mechanics I've ever been to. Do not take your vehicle to Meineke.

  Daphney Kelly (Torres)
2 months ago
Staff is pleasant, personable, and patient. They installed my 2 new tires quickly, and patched a hole in another upon request.

  Dawn Davis
a month ago
Jax beach Meinke is under new ownership. I have been using them for all my car care for the past 2.5 years. I was disappointed at my last appt, that they are charging 3% for any payment type except cash. This was never the case under the old management. Although the service was good under the new management, I will be using another company that accepts ALL forms of payment without a 3% penalty. Bye Meinke!

  D Carey
2 months ago
i had a great experience at meineke car care in jax beach! they diagnosed my cars issue right away, ordered the parts needed, and got it fixed the very next day! thanks meinekke! i ll be back.

  Bruce Miller
a month ago
I just bought a Dodge ram and I need the front end need some work they completed the work and did a very professional job very happy with with the price and the speed of the work they definitely have a customer in meI'll be back!

  Fratello Brother
3 months ago
Terry and his staff are awesome. Had our Honda towed in and they took great care of us while giving various price options for repair.

  Mark Miller
5 months ago
Took my 2013 Mini in for std oil change. The mechanic indicated we needed a new oil pan gasket. The cost quoted was approximately $700. Took to the mini dealer to get a second opinion. Mini dealer said needed repair was just the oil pan nut was missing the O-ring washer. Mini also indicated that the oil filter did not appear to be changed at the Meineke oil service. Everything now works perfect and no oil leaks. Be careful. UPDATE: Mini Dealer cost for oil pan nut O-ring $0 (said should have been part of any oil change service review). Just had to pay Mini dealer for another oil change with an new oil filter, $99.

  Adrian Bayo
3 days ago
These people really care, Ed and Nicole went out of their way to take care of my car. I really appreciate the knowledgeable service.

  Shann Purinton
2 months ago
Terry and his crew did a great job changing my oil and rotating my tires. They were efficient and friendly!!

  Kelton Bradshaw
2 weeks ago
Dropped off my car for an oil change at 10:00 am and they weren t done until 6pm. They were short staffed so I understand a little delay but not 8 hours for an oil change

  Brian Jenkins
5 months ago
Do not use for oil change. Try to upsell you everything. What was dropped off for 100 oil change turned into a 2200+ estimate for multiple others services including $90 for replacement window wipers. $90!!!! The exact wipers on Amazon were $20.

  Mary P
6 months ago
I came here for a full synthetic oil change and added a new set of windshield wipers! The guy who helped me was awesome! He was friendly, knowledgeable and very helpful. My car was done in record time! I highly recommend this place of business!! I will be coming back here regularly! A++++

  Sara Vilela
7 months ago
Have used Meineke for two separate services and am overall extremely impressed with the experience. The communication was superb and I was given the option to approve or decline all services before being charged/the services were completed. Justin and his son in particular were extremely knowledgeable and helpful. Will continue to use Meineke and recommend them to friends and family.Services: Tires, General repairs & maintenance, Auto A/C replacement, Wheel alignment, A/C installation & repair, Air conditioning, Auto brake replacement, Oil change

  Amanda Conner
9 months ago
I had a really great experience when I first went to this location in October of 2022, unfortunately I didn't have the same experience this time around. I scheduled an oil change appointment online for 3:30, it took around two hours for my oil change to be completed. I get it, things get backed up and can sometimes take longer than expected. However, while I was waiting I went to the restroom and I put the toilet seat down and it was completely covered in dried urine! Thankfully there was a Clorox spray in the bathroom that I was able to use to clean the toilet seat myself, but it was extremely disgusting to have to do that. Also, when my car was finally done, the tech said "the only thing we recommend for your car is windshield wipers" I then asked, "Oh, so the breaks looked ok to you?" to which he responded..."oh...we didn't look at the breaks"...He then took a flashlight out to my car in the parking lot and "checked" my breaks and informed me that yes, they probably needed to be taken care of before my next oil change...really?! When I paid I was unpleasantly surprised to find out that even with a coupon, the rate for the oil change on my car had gone up since just being there in October. I get it, things go up in price...but my $5.60 " total fee" in October was now $10.70 in July and my $69.95 oil change in October was now $75.65 in July. So I paid almost $11 more than the last time I visited, for a way worse experience. The final nail in the coffin so to speak for me was when I got in my car, it appeared as though the tech that drove my car around must have been covered in motor oil because my arm rest and steering wheel were both completely covered in oil. Thankfully I noticed it before leaning against it in my clothes and I was able to clean it up with car cleaning wipes, but it was really, really unprofessional to leave a clients car like that. I thought I'd found a really reliable place to bring my car to for an oil change, but I guess the search continues.

  Stephen Kuehn
3 weeks ago
They thoroughly checked my tire for a leak. They noticed the dealer had install the directional tires on the wrong side. My tires are fine now.

  Cheryl wheeler
8 months ago
The cost of the repairs was higher than necessary. The hours allocated in the computer should be a estimate number. The actual time should be the charged amount. I felt I was over charged over $200. The quote was 5.5 hours and the job took 3 hours. The charge per hour was $135/hr. The person that worked on my car was very good. The rest of the staff need tracking for productivity. There is some very good employees there. The manager needs some coaching to watch his language as it will offend others and customers. The garage needs some cleanliness attention.

  Chase Walker
4 months ago
Their staff was very insightful in addressing my cars issues with its starter. I would definitely recommend their service

  SolosTarot
a week ago
Best location in the entire city and have tried them all this on excels at customer service unlike the other locations in jacksonville