Lorenzo Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jos� Juan Santos Gracia
a week ago
Amazing staff, my car was having some difficult problems to diagnose, my wife and myself are an elderly couple not to be obsessed with security issues, so thanks to this expert staff (Dani, Mario Pardo, Mario Andrade, Chris...) we made a wonderful deal and grabbed a new and beautiful SUV... thanks to all!

  Ailedy Pineiro
2 months ago
I would like to thanks Ailen, Javier and the Finance team! I was looking online and right away I received a call from Ailen providing pictures of cars on inventory.After I made it to the dealer great customer service and they help my son find the perfect car.Very professional, friendly team.

  Vanessa Guerrero
a day ago
When the appointment was made I was told it would take 5 hours max. It actually took 8.5 hours! Please give your customers accurate expectations. I m putting met because the gentleman than assisted me the day of was very nice and; because my car was actually washed and vacuumed.

  Hansel Obando
2 weeks ago
The overall experience has been good, with quick service. The last time, the gentleman who assisted me was super nice! However, I'd like to point out a discrepancy I've noticed regarding the service details. It's stated that the vehicle will be washed and vacuumed, but this hasn't been the case on two occasions. The first time, it could have been due to time constraints, and the second time, perhaps because of the rain. While I understand that unforeseen circumstances can arise, I'd like to suggest ensuring that the promised service details are consistently fulfilled to maintain customer satisfaction. This isn't a complaint, just a suggestion for improvement. Thank you.

  Jerrey Clerville
a month ago
Jesse was really professional. She s very helpful. Even though she wasn t my advisor she took the time out her busy day to see that what I needed were met. I would recommend her to all my Nissan drivers that are still under warranty. Keep up the great work.

  Janet Acevedo
2 months ago
I went there for an oil change and engine air filter change and fuel injection cleaning and when they gave me my car back the ac didn t work and they scratch my car and had the nerves to say that they didn t do it that the scratch was there . so I told him I needed to speak to a manager. They told me the manager wasn t there and then they call somebody that was supposedly the manager and he told me straight up in my face. He didn t care, so they also told me that someone was going to get in contact with me on Monday, and that never happened ..

  Margie Irias
2 months ago
Jesse was amazing, could not have asked for a better sales person. He was extremely patient and caring. Very professional and knowledgeable. Juan and Omar were also great they made our experience smooth and easy. If you want people that are friendly and attentive and have your best interest in mind, ask for this trio below. Easiest car experiences ever!! I made sure to ask for their names because it s never been this hassle free!Jesse EstradaJuan Sales MgrOmar finance Mgr

  Patty Ornelas
3 months ago
I must honestly say this was the best car buying experience, I ve ever had Manny was my salesman he was awesome so on point! From the salesman to the finance department what a great experience

  Gina Marrero
a month ago
Went in and was attended right away and the sales team was very patient and respectful. Made us feel welcomed and well informed of our options. Would definitely recommend using Mario Pardo as your sales rep. He was an all around great person.

  Chris vega
2 weeks ago
Thank you Oscar and team for that hassle free experience today. I renewed my lease today. Oscar walked me through the available options, then easily through the finances and I was out of there in a timely manner. I would recommend to anyone 10/10

  yusdary sanchez
2 months ago
Jesse was amazing, could not have asked for a better sales person. He was extremely patient and caring. Very professional and knowledgeable .Omar was also excellent,he made my experience very pleasant and everything was resolved in the best possible way they made our experience smooth and easy.

  Elvis Pujol
2 months ago
Very happy with my car we worked out the best of prices that we can and Ailen and Javier help me to there maximum effort very happy with there services.

  Livan Valencia
a month ago
I recently purchased a Ford F150 2020 from this dealership, and I must say that the experience was exceptional. Ailen and Omar were amazing throughout the entire process, making it easier and enjoyable for me. Their professionalism and attention to detail truly stood out. The dealership provided a smooth and hassle-free buying experience, and I felt well taken care of from start to finish. The Ford F150 2020 is a fantastic vehicle with impressive features, and I couldn't be happier with my purchase. I highly recommend this dealership and commend Ailen and Omar for their outstanding customer service. Thank you for a wonderful car-buying experience

  J La
8 months ago
My second car buying experience at this location, Guillermo ,the salesman, was very helpful. He and his team worked hard at getting my fairly new car traded in for this other beauty ,very happy gal

  Idania Ramos
2 months ago
I wanted to take a moment to express my deepest gratitude to Javier Reyes for the exceptional service and support you provided during my recent car purchase. His dedication, professionalism, and attention to detail truly made the entire experience a positive one. From the moment I walked into your dealership, I was impressed by the warm welcome and the genuine interest he showed in understanding my needs and preferences. His extensive knowledge and expertise in the automotive industry were evident as he guided me through the selection process and helped me find the perfect car. His patience and willingness to answer all my questions and address any concerns I had were greatly appreciated. He took the time to explain the features and benefits of each vehicle, ensuring that I had all the information I needed to make an informed decision. His transparency and honesty throughout the negotiation process gave me confidence that I was getting the best possible deal. What truly stood out to me was his commitment to going above and beyond to ensure my satisfaction. From arranging test drives to assisting with the financing process, you made every step of the car-buying journey seamless and stress-free. His dedication to providing exceptional customer service is truly commendable. I would also like to extend my gratitude to the entire team at Lorenzo Nissan. From the sales staff to the finance department, everyone I encountered was friendly, professional, and genuinely focused on providing the best experience possible. The positive and welcoming atmosphere at this dealership made me feel valued as a customer. I am thrilled with my new car and confident that I made the right choice. I have already received numerous compliments on the vehicle, and I have no hesitation in recommending this dealership to friends, family, and colleagues who are in search of a reliable and customer-oriented car dealer. Once again, thank you for your exceptional service and support. It was a pleasure working with him, and I look forward to any future interactions with this dealership. Warmest regards, Idania Ramos

  Ysabella Fuentes
5 days ago
Omar and Jesse were the absolute best i could ve asked for , both did the absolute most of their capabilities to ensure me great service and i left with my dream car ! thank you so much

  Jonathan Ferro
a month ago
Just refinance my car thru Jesse the process was great nice and smooth thank you Jesse for all your help during the process

  Irene Alzerreca Calvo
3 weeks ago
HIGHLY RECOMMENDED / EXCELLENT SERVICE / I'VE KNOWN LORENZO NISSAN / LORENZO FORD / FOR MANY YEAR'S AND HE IS A WONDERFUL INDIVIDUAL. SERVICE MANAGER ANDRADE AND FINANCE MANAGER OMAR CABRERA AND ALL THEIR EMPLOYEES ARE EXCELLENT. MINIMUM WAGE SHOULD BE $ 25.00 / SERVICE MANAGER AND FINANCE MANAGER SHOULD MAKE AT LEAST $ 50.00 AN HOUR THE SALES DEPARTMENT EMPLOYEES ARE EXCELLENT. Ms. Irene Alzerreca Calvo Certified Case Manager of Children and Families, Prior Loan Officer and Candidate State Representative and Treasurer District 120 for Our United States of America UNITED WE STAND WORLDWIDE

  Derek James
4 months ago
I took (towed) my car here for a diagnostic (everything would come on but wouldn't start) dash message of Chassis Control System, they charged me 188 for the service. The problem that I have is they did do the service requested. They told me that the issue was a "burned-out" ECM and wanted to charge 2100 to replace it. The CERTIFIED mechanic the ECM wasn't getting ground.I had my car towed home and found a disconnected plug coming off the positive side of the battery (see the picture). Connected th plug and the car started and is running great.Never trust them again... they take your money and can't do the work.

  Fabiola Paz
2 months ago
Rafael Rodr�guez was great him and Omar got us the deal of our dreams greatly recommend

  Leonardo & Daylin Moreno
3 months ago
Muy profesionales, atentos first time that I spend only 3 hours buying a car. Manager amazing ready to bid and the vendor Ailen really nice. Thanks I love my frontier.

  Matrix Flawed
a year ago
I can be more happy than I am with Lorenzo Nissan. I had been needing to trade my Jeep in for a while. I talked to several dealers but my credit was too low. Dodge dealership near Lorenzo lured me in over the phone and the. Told me 15 min after arriving that I don't qualify. They called me a second time assuring me the manager could work with me. I went and the manager immediately passed me off to somone else and the salesman said again that I don't qualify. I met Javier from Lorenzo and told him I didn't want to waste my time comming in if I didn't qualify. Javier took the initiative and did everything over the phone just to keep me from having to be turned down in public. Eventually they called me and said I was approved. The finance manager, Omar, was equally helpful. He's the one who was able to make a deal to get me approved. He definitely went above and beyond despite my very bad credit. They saw me as a person rather than a credit score. I bought a 2020 Nissan Pathfinder. I will definitely be going back in the future.Thanks Javier, Omar and Lorenzo Nissan.

  Mario Pardo
2 months ago
By far the Best Sales Team in Florida, pass by Lorenzo Nissan in it s Homestead Location to get the best deals on a new or pre-owned vehicles!!

  h carmelino
7 months ago
Great place , very profesional. quick on the transaction and paperwork. . They took the time and patience to show us and lets us drive the cars. Mario great salesman, and his manager Russell thanjs for help us to close the deal.

  David Koivu
3 months ago
Service advisor was receptive and got my issues dealt with and followed my requests to the t. Truck was also washed prior to pickup. All staff were extremely friendly as usual and very helpful

  Henry
5 months ago
I WAS SOLD A 2021 BRONCO WITH 12K MILES BY AGENT LUIS NAVARRO. WITHIN 5 HOURS OF DRIVING OFF THE LOT THE ENGINE WOULD NOT START AND SMOKE BEGAN EMITTING FROM THE ENGINE. THIS IS NOT ONLY EXTREMELY DANGEROUS BUT A BLATANT MISREPRESENTATION OF THE STATED CONDITION OF THE CAR AS "PERFECT". THEIR CUSTOMER SERVICE TEAM, AND LUIS HIMSELF ARE NOT RESPONDING TO ANY MESSAGES TO FACILITATE A RESOLUTION. DO NOT PURCHASE FROM THIS DEALERSHIP.

  Stephanie Wright
4 months ago
I purchased a 2024 Nissan Pathfinder from here a month ago. The fuel pump already went out in it and they told me all they could do is replace the fuel pump. They would not give me the same car for the same amount. They also added $1925.00 to the sticker price with no explanation. The dealer prep was already added into the sticker price. They also told me when I bought it that it could tow just go to U-Haul and have a towing package installed and I cannot do a towing package with the one I bought because of the sensor in the back to open the hatch. I was promised a phone call from Juan the sales manager to explain the charges and nothing yet. The sales person Izzy is amazing. Juan also called JT makes promises and tells you things that are not true! Typical sales people! I also spoke to the GM Russell who said I would be taken care of. I have not been!Next step BBB!

  jeffrey palmer
a year ago
I just recently got my first car and went to Lorenzo Nissan and Roberto helped me out a lot. The reason why we chose him is because he also helped my brother get his car as well. He was very nice and straight to the point. I ll definitely be going back to him specifically to do more business. Loved my experience with Roberto and at the Lorenzo nissan.

  Juan Jos� Yepes B.
2 months ago
My car is still under warranty. I explicitly requested, both when making the appointment and upon delivering the car, to check one light and the side mirrors defogger (rearview mirrors). However, these specific requests were overlooked, and the service only involved an oil change, which took them from one day to the next.

  Zoily Prado
3 weeks ago
Very friendly staff. And I was only in the service department an hour and a 1/2. And everything was taken care of and the car wash was awesome. Thank you so much