Lorenzo Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Raiza Pi�ero
2 weeks ago
This maintenance department is the most unprofessional I have ever dealt with. These people are scammers and sabotages, be careful and stay away. I have a list of stories and this is only for one vehicle. Trading in my Ford just because I do not want to deal with them. Davel was our service rep and he does not return calls and lets not even talk about the manger. They do as far as wanting to scam Auto insurance companies.

  Peter Gomez
5 months ago
Davel is fantastic, very knowledgeable & helpful every time!Amazing customer service thank you so much for listening to all my vehicle concerns and finding a solution.Best service center in Florida (:Services: Air & cabin filter replacement, ExhaustServices: Air & cabin filter replacement, Exhaust

  sharon johnson
7 months ago
I had a great experience with Lorenzo Ford. My service advisor Luis SIerra was very nice and friendly. He told me that my car would be ready in one hour and it was. I would recommend anyone to visit Lorenzo FordService: Auto maintenanceService: Auto maintenance

  Elisabeth Travis
9 months ago
My husband and I were side swiped on the way to the Keys on vacation and our truck's side mirror was crushed and ripped off. I found Lorenzo collision center and called up to see if they could help. They were super friendly and supportive.Jorge Ledon saw me right away, wrote up an assessment of the damage, took pictures and got me everything I needed for my insurance estimate.He was able to quickly source a new mirror and get me scheduled for its replacement. I showed up on Saturday and was in and out in a couple hours with my car repaired and safety features back in place - and back to my vacation!Jorge was so personable and helpful. The whole crew there seemed really great. From what I could see in their interactions with each other and with Jorge in particular, it looked like a tight knit team who had a lot of mutual respect - just overall a really positive culture.I hope I don't need any more collision support in the future, but if you do need it and you're in the area - they are the way to go.

  Adriana Ornelas
9 months ago
I ve been to this ford service center twice. Once to get my engine replaced and the second to get new lug nuts. Davel and Harry assisted me those two separate times. They were very helpful and kind. The work done on my car was timely both visits. I will return in future.

  Gregory Evans
4 years ago
Took my f150 to get the door code. They said $135. They told my they couldn t do it because the radio Best Buy installed was done poorly and 2 wires were shoved into the diagnostic plug and they didn t want to touch it. They even told me they tried pulling the wires out. When I took it to Best Buy, they simply plugged out the insert from the diagnostic slot. They showed it to me and it was installed properly. The mechanic at Lorenzo ford had no idea what he was talking about. I will never take my vehicle there.

  Sylvia Knight
a year ago
The customer service here from all staff was impeccable. Everyone was friendly and attentive. As I exercised patience before I was serviced, the staff communicated effectively and asked all necessary questions to my needs. They all worked as a team to ensure all needs were met for all customers in a timely manner. Special Thanks to Adrian and Frank for going above and beyond to assist with providing exactly what I needed at a affordable price.Service: General repairs & maintenance

  Eileen Albury
8 months ago
Super fast courtious service. I highly recommend Lorenzo Ford

  Isamar Duran
a year ago
Very DisappointedIf I could give them zero stars I would.I had my car there for over three weeks and was given the run around every week with them telling me "we'll look at your car this week" only to find out from the manager after 20+ days that my car was never looked at. Dishonest business!!!!! They will only waste your time and lie about "when your car will be serviced". Will never consider or recommend anyone to come here ever again.

  Azalee Harris
2 years ago
I got the car I wanted and the customer service was excellent and my vehicle is a runner and clean inside and out

  Carolyn Hall
4 years ago
11/22/2019I was in a panic from the the night before.My mailbox key had fallen behind the car ashtray where I keep it. I knew to get it my console would need to be taken apart. I calledLorenzo's repair department at 7:00 am. Talked to the receptionist which was a darling. She was so compassionate .She told me to come on in.This was nice they didn't make me wait.I get there greeted by Jose.He took my car I went to the waiting room. 10 minutes later I had the mailbox Key in my hands.Not every business is truly ready to help customers so readily. Staff were so friendly, professional, caring and addressed an issue promptly .Yes, I will return. I strongly recommend Lorenzo Ford.

  Jose Ramos
4 years ago
The service here is amazing. I came one morning for issue with my truck and met Frank Maderos excellent guy. I explained my problem and he got Tony Reyes to come take look and in five minutes the problem was solved, he's an amazing mechanic. I will definitely recommend them to anyone. Such great service and nice people.

  Yaritza Valdes
2 years ago
They need to upgrade customer service, I was calling for about 2 months in order to cancel a extended warranty and no one ever answer the phone. And if you go in person and ask for someone to fill up any paper from another sells person who sell you a car , they take the time of their life to talk to you, obviously you are not buying a car. Of course if you are going to buy a car they run towards you, but when you need attention in other matters they don't help you quickly. So I don't recommend this dealership

  Martika 7.3 Gomez-Fernandez
2 years ago
Body Shop is Awesome. Took my tailgate in to be replaced. Custom paint job. Came out flawless. George the Manager is awsome. Was in constant contact with me updating me on the progress. I highly recommend. And will be going back to get my truck touched up. Excellente work and Customer Service..

  Carlos Ramirez
4 years ago
Juan Carlos is a great salesman! Not pushy and happy to take his time with you and make sure you are happy and get a fair deal. The rest of the team was very helpful and friendly as well especially Johan in the finance dept.

  Nicole Calderon
5 years ago
I had to take my car in for the air bag recall. I have to admit, I was nervous about taking my car to the dealer. The previous management were shady. Since Lorenzo has taken over Armstrong Ford in Homestead, I have to say that the service is better as well as the customer service provided. I especially would like to mention Dennis who was polite, honest and very professional. Thank you!

  Allen Vazquez Flores
3 years ago
Very poor service. I made an appointment to check wind noise on my f150 cabin. When I made the appointment the day before all the slots were opened and available.Today when I showed up they told me I have to drop off the car and it will take several days because the shop is busy. Also there is no loaner available, you have to go on a list and wait time is around 2 weeks. This information is not available online on their site.If this is the needed time for checking maybe a couple of seals on the trim I can t imagine the wait time for checking engine or transmission problems.It is a shame you pay over $50k on a car and Ford dealerships like this are so poor with supporting Ford customers.Service: Body & Trim

  Thomas Hayes
5 years ago
Went to have service on my A/C, and was told that my radiator was bad. After spending over $1,100, went to get my truck k and was told that my A/C compressor was bad. Nothing was wrong with the radiator. Total RIP off, and would not recommend their service department. Not the only time that I have had problems with these people.

  Michael Foose
2 years ago
Went in to get rear door panels replaced. Talked with Angelo and he quoted me a price and was honest about everything. He put the customers interest before making a sale.

  raymond pack
a year ago
Never completed work, didn't notify me of status before closing Friday, left vehicle unlocked in unsecured area all weekend. Did not perform. Did not care anything about customer service.Services: Steering & suspension repair, Auto maintenance, Oil changeServices: Steering & suspension repair, Auto maintenance, Oil change

  JustaHyundai
a year ago
Worst service experience I ever had will never come back waited 23 days just for them not to do anything to my car stay clear from this dealer

  Gregory Rice
5 years ago
Absolutely terrible facility from sales to the technicians. After I dropped my van off they told me I had to spend $500 to do the timing and to check the engine because it may be damaged. Reluctantly I agreed. My next phone call was saying it was going to be $7600 for a new engine. At that point I new I made a bad decision. I told them I would arrange to have the van towed out of there. I called them in the morning. By late afternoon they finally called back saying it was ready for pickup. I went the following morning to only find my car in the exact place I had it towed to a week ago and with the steering and shifter still not put back together. They offered to put it together, but the tow truck was already on the way. I argued over the payment because I told them there was no way they did the timing on a damaged engine. The mechanic I normally go to later confirmed they had not completed the timing. On top of it all they damaged my shifter more and now there is no light display on shifter and no overdrive. My car left their facility in worse shape than when I got there. Awful experience overall.

  Francisco Massa
6 years ago
The oil change was good but they're lacking of customer service did they not vacuum and wash my car when I go to auto Nations Ford in Sanford Florida part of their service is to vacuum and wash the car that's why I always repeat my serve my business there

  Hayden Skinner
3 years ago
Difficult to navigate due to renovations/construction. Staff seemed very knowledgeable, and were able to get my truck in the day we dropped it off, even with being very busy.

  Alicia P
5 years ago
Gabriel De los Santos provides excellent customer service. Haven t met a better service advisor!

  Brandon acid
5 years ago
Jesse IS FREAKING AMAZING HE HAS NO IDEA WHAT THIS MEANS TO US!!!!! WE GOT APPROVED!!!!!HIS CUSTOMER SERVICE IS AMAZING, HE WORKED WITH US HARD. I STRONGLY SUGGEST TO LOOK FOR JESSE!!!! THANK YOU!!!

  Ronald Reagan
11 months ago
Wish I can give it a minus..... Worst people friendly people.... Disgusting human beings

  Becky Fitch
4 years ago
My 5th vehicle service checkup. Great customer service! Ask for Gabriel or Ricky in the service department!

  Benjamin Barrett
4 years ago
Got my truck there. Service has been excellent people friendly and helpful

  Krystal Johnson
6 years ago
Been coming here for a few years now they always treat me good. Thank you