Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M Weston
a week ago
We were traveling in FL from a different state and gave them a call due to our A/C not working and our car was brand new. It was close to closing time and the service guy (I now wish I remembered his name) was helpful in suggesting a troubleshoot for the problem and it helped tremendously. I love the VW company, but this center gave me even more confidence in choosing to be loyal to VW. He not only took our call, but stayed on the phone with us while it was rebooting. I am so appreciative of such a simple gesture of time and support, especially that it was successful! Thank you so much!

  Trish R
4 months ago
A hidden GEM for ccs fast charging.A top off station!If you re going from Springfield Illinois to Davenport, Bloomington or Geneseo this stop is the boost you need! Our first visit was very welcoming and simple!It doesn t show how much you pay. We were surprise that charging from 52% to 80% was $5.00, after our bank clear the $50 hold.We came back on a Sunday from Geneseo. The car dealer was closed, but we did charge up easy! 60% to 85% charge up. We Made it back to Springfield with 42% battery left.

  Linda Brown
9 months ago
Been going to vw for pass months! Keep getting 12 volt battery not charging, start your engine! They just do not want to give me another battery. Seen to be waiting on time to expire on battery. I'm not happy about this!! Calling or showing up each week! 3:24 am unable to sleep worried about my car battery. Vw want me to leave my car for hours and get someone to pick me up while they wait to see when my car show battery not charging, start the car to charge ! I feel like I'm being discriminate against! Update !! feeling better today! Like weight off my shoulders! Was given a new battery! Thank God !!! ( changed my rating due Edwin and his always willing to help)!

  Vrieze Knight
2 years ago
What can I say about these people they're actually really good. David was very polite and explain what's going on with the supply shortage. And told me if they can't get the part within a certain time period that he would get me a rental car until the car could be fixed. Super friendly super polite. I know that we may have started off on a rough note but I truly trust this man with my car now. Keep being you David.

  Christopher Allen
2 years ago
Used this place a few times for the last couple years and they are generally good. Prices are high, but that's expected for most dealership service centers and their prices aren't egregious. They will try to upsell you services on occasion and not give you the advertised discounts unless you go to the the website or bring in a flyer which is a pain, but understandable and nothing more than a mild inconvenience. Most experiences have so far been decent to good, but this last one made me decide to no longer come back here. I asked for the a 30,000 service per the user manual and they went ahead told me that I needed a break fluid flush, as I had used this place before I trusted them, they did the service and we're cordial for the visit, but when I checked my user manual it said nothing about needing a break fluid flush. Just that I needed it's levels to be checked. I'm willing to accept this as a lesson to trust but verify so I decided to not argue or give them a call back, but I have decided to no longer come back to this place as they have now lost my trust and if you use this place(or are deciding to) I would recommend being skeptical and checking the user manual or getting a second opinion.Services: General repairs & maintenance, Oil change

  Anna Aguilera
2 years ago
This place was simply put the best! Chris and Matt were so helpful and professional. My car broke down 2 hours into a 30 hour drive on 4th of July weekend and they made it as easy as possible for the circumstances! Would definitely recommend them, you won't be disappointed!

  michelle
2 years ago
I had such a good experience at this service station with Chris. He is phenomenal and is extremely professional and courteous. He really cares, and it shows! Thanks again Chris for everything!Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Martha Halsey-lyda
3 years ago
Tire repair situation lead to new tire. Service team is prompt and professional. Offered Uber. GVL VW where I bought car in 2018 great.

  Dale& Joanna Scott
2 years ago
Great ,except you sent me an email saying I missed the appointment. So I guess if I wasn't ther I can't rate it.

  Fam Carimando
2 years ago
They were very professional and fixed my Van up as fast as they could

  Ken Gaun
3 years ago
Always helpful and keep me up to date on repairs.

  Al Bassett
2 years ago
Annual oil change.