Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelly Lynch
2 weeks ago
Tom assisted me with my Prius.He was so polite and straightforward. After about an hour, he told me everything I technically needed done for my car, and then allowed me to pick and choose what would happen that day based on what I could afford. Even the men who walked up to my car to assist me as a walk-in were so polite. The customer service here is super amazing.

  Papa Daddy
a month ago
This is my 2nd Toyota 4Runner. I thought the World of the 2016, but the 2023 TRD OFF ROAD PREMIUM only made me enjoy the 4Runner more! Even though I have had it for 7 months now, it has taken me to New Heights of Toyota Ownership and Loyalty to the Brand. That Loyalty comes from the quality of the manufacturer and build of the vehicle. If I seem protective to some Service People, it s only because it s a Toyota and not a Ford or Chevy Pickup Truck!

  Daniel Boynton
3 months ago
My experience with the sales team was very good. Rochelle was very helpful and they went out of they're way for me on Christmas Eve and stayed late to help me get the vehicle I wanted. I would highly recommend them to anyone.

  Brigitte Camillio
5 months ago
Went in for my 5000k tire rotation and check-up! Fast and easy! They even sent me a video of the process.

  Joe Jones
a week ago
My truck was taken back right away and Iliana had me in and out less than an hour. The staff is always friendly and professional. I always have a great experience at Gatorland Toyota.

  Phyllis Baio
2 months ago
Gainesville Toyota did a great job finding us the vehicle we wanted! Brian was a wonderful and honest salesman and we are now the proud owners of a 2024 Sienna Platinum!

  Charlie Williams
a week ago
Great customer service. Very professional. Nancy in service is an asset to this organization. The service tech took the time to speak with me and was very professional. Parts department also the best. Highly recommend.

  John Howe
4 days ago
Always take it to Gatorland for them to figure out what s wrong. Was able to talk to the mechanic about the problems on my Sienna, and work out a plan for the repairs. Found out they do a brakes for life deal. Will be doing that soon. Shoutout to Nancy Voss my service writer, she is always on top of things. Thank you. Love you guys!!

  Josh Cooper
a month ago
Service was completed in a timely manner. Arnaldo was super efficient and to the point. Lobby was comfortable with quick WiFi. Bathrooms were clean. Staff were friendly. I ve been using Gatorland Toyota for the last 3 years. I ve been happy so far.

  Mike Orendain
a month ago
As a client, I have to mention that the dealership's care for my complimentary 5-year check-up has really impressed me. Overall, the experience has been smooth thanks to the helpful personnel and Ms. Illiana, who helped us with the process.

  DIDDY KL
a year ago
My car was damaged in an accident they repaired it. The paint and body look real good but when they replaced the back window my radio station stop coming in, front passenger door rubs a little bit but other than that it was a good experience. Thanks you Service: Auto body & trim replacementService: Auto body & trim replacement

  Sakshi Chhabra
3 months ago
Everything was smooth. From getting appointment to getting servicing done, i was pretty happy with the overall process. They had donuts, coffee and good wifi which helped me get by 2 hours waiting period. Would recommend.

  Ben Amaba
2 months ago
Brett Valentine is an outstanding employee and professional. I was impressed with his customer service and technical recommendations with focus on listening to the customer. He is well deserving for a bonus as I listen to him treat other customers and peers so professionally.

  Toby Hunter
2 months ago
The service was great and quick. Everyone was professional and friendly. The only thing that I don't care for is that the cleaning does not include vacuuming the interior. During the 8 years I had my Prius, (my trade in) this was always included.

  Rhonda Edgar
3 months ago
Very large waiting area and the most surprising of all happened while I was there. They said it would take an hour and it only took an hour. I was pleasantly surprised with my entire visit. Everyone was very polite and helpful.

  Emmanuel Osorio
2 months ago
Terrible service. They tried to tuck me into buying this premium maintenance plan for $20/mo. After several hours I was tired and accepted. When I got home I realized that things don t add up, and it wasn t $20/mo, it was a mark up of $3,000 that they pocket and that goes towards the full financed amount.Don t fall for their deceiving techniques, go somewhere else. Also their stock of vehicles is very poor and they want to charge that new dealer fee of $3,000 above MSRP.I should have gone somewhere else honestly.

  J. Charley Londo�o
5 months ago
Loved the service I received when i brought in my Highlander. Ian Roberts was such a pleasure to deal with and a total pro. I will return to the dealership because of the care and concern he took in making sure i was satisfied. Thanks, Ian. Best, Charley Londo�oServices: Transmission, Vehicle Inspection, Auto maintenanceServices: Transmission, Vehicle Inspection, Auto maintenance

  Shelly Roberson
5 days ago
They were very fast at getting my service done in less then a hour. Very happy

  William Smith
3 months ago
I am more than thrilled with the outcome of my new TRD Lift Kit and Wheels & Tires! Nancy has always been easy to work with, she really took time to communicate with me along the way while the work was being done. I am very appreciative and enjoy being a Gatorland Toyota customer!

  Joseph Boch
4 months ago
My service manager was wonderful. I did have to wait 3 hours to get a tire patched. 2 hours after my inspection video. Apparently I needed to have my air filter inspected before I have a tire patched even though I had my highlander service by them last month. Waste of my time and the waste of the technicians time. My service manager did apologize for the lengthy visit.Services: Tires, Vehicle Inspection, Auto maintenance

  Kathy Becker
3 weeks ago
My customer service representative was Ileanna. I was extremely happy with her expertise. My appointment time was meant and the service was done in a timely fashion.

  Tracy Nielson
2 weeks ago
Once again it Was a very pleasant experience, my service representative was Ilana Mullins. I was very impressed with how professional she conducted herself yet still kept you smiling. Hands down one of the most enjoyable service calls I have been on in my 62 years on this planet. Great job keep up the good work.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Ray Russo
2 months ago
Gatorland Toyota service department did a fine job. The only less than great aspect of the service was the rather long wait for needed parts. This is clearly out of their hands and they did tell me that would be the case.

  katie Owens
a month ago
i use to enjoy this place but the upselling has gotten ridiculous. and then while you wait for service someone comes and tries to get you to buy a new car and upgrade. all it takes is one experience where you won't be back.

  Mike Fletcher
a month ago
Service was done very quickly.Extended warranty was worth getting due to cost of parts and labor.All the people are friendly.

  Phyllis Saarinen
5 months ago
I generally trust Gatorland Service to do a good job on necessary repairs, however, I was shocked when told that certain struts and stability elements would come to $2400. When making the service appointment, I had asked what was involved for the 150,000 mile service and was told only tire rotation.

  Carol Silvers
2 months ago
Making an appointment is a good idea. Friendly and polite. Waiting area is welcoming. And Since I'm not a mechanic, I have to assume everything is ok with my car.

  David Beall
4 weeks ago
Everything at Gatorland Service was great, except they switched having to now wait for your Service Consultant to come to your vehicle. It was better having the assistant bring you to the Consultant!

  Katherine Messer
4 weeks ago
Was originally told work would take 4 hours. They got me in and out in 2 hours which was awesome! Thank you to the staff of Gatorland Toyota!

  Ron Tucker
3 weeks ago
Great service! Went in for a tire rotation and was in and out in no time. Also really friendly staff team.