Advanced Auto Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sabrina Norbert
a month ago
I recently had an outstanding experience at Advanced Auto Car Center in Gainesville, FL, and felt compelled to share. A special shout-out to Heather and Rick for their exceptional customer service. They not only took excellent care of me but also went above and beyond to troubleshoot a challenging situation. Despite the rental company s reluctance to find a swift and effective solution for a problem that I haven t created the coolant was extremely low most likely due to lack of maintenance, Heather and Rick stepped in, ensuring I didn t miss my important appointments. Their dedication to problem-solving and customer care truly sets them apart. I highly recommend Advanced Auto Car Center to anyone in need of reliable and empathetic service.

  Sujin Park
a month ago
This place has a nice appointment system, provides the exact quote with a reasonable price, and nice waiting room. We changed the oil, oil filter, and wiper along with the rotating tires. It takes about an hour.

  Caroline Huguenin
5 months ago
Went for an oil change and of course ot wasn't just an oil change. Apparently, the oil pan was cracked and needed to be replaced. So they told me it was bot possible to make the oil change.So once the part arrived a couple of days later they changed it and were able to make the oil change.Today I am at a new mechanic, several months later to do my oil change and surprise surprise! Advance Auto Care did a terrible job at changing the oil pan! They used the wrong materials and it was leaking oil from several places. They charged me $800 for the part and labor.There was little oil left in the car because of their mistake and poor service.Needless to say, I will never go to this place and neither should you.Update: they did not install the oil pan gasket!!!!!

  Daleen Torres
3 months ago
The service was great. I came for a second opinion on the car and they were able to explain everything pretty well and helped me save money in the long run. I m removing a star because the place smelled strongly of cigarettes. My car had a bit of a cigarette smell afterwards. I hope the smell goes away. I also hope they do something about the cigarette smell because it affects the service and gave me a headache while waiting.

  Lisa P (WinterCreator)
4 months ago
This place is so wonderful. I've had them do all of my car work since I moved to this town. I've rarely ever had issues with them and if I ever do, they are so wonderful about making it right and taking care of me. Dave is seriously the best and super kind and informative. While all of the guys there are great, if Dave is there, I always ask if he can do my work.

  Jose Zequeira
5 months ago
Very satisfying to find a shop that is not looking for unnecessary repairs to complicate your bill they find the problem and fix it no hidden charges I ve used this shop for years with different cars and I am very pleased with their quality of work

  Jamie Calhoun
2 months ago
My partner and I have taken our car here a couple times and the staff has been friendly and informative. They haven t tried to run up our bill and are super mindful of our budgetary issues.

  Adam
5 months ago
Staff is knowledgeable. They get you in and out quickly. Same day or the next, no appointment needed has been my experience.Their shop is larger than you think, with extra bays in the back so they can handle several cars at a time. I've had my sway bars replaced, tires changed, oil changed & rotor repaired on my 2005 Honda pilot. Reasonably priced and offer financing thru 3rd parties if needed. 5/5 recommend!

  Daniel Lehrman
3 weeks ago
I d be very careful when dealing with this business. I m not going into any details about what happened. However, I m wailing on the AAA truck right now in the middle of Gainesville to tow it home, then to another shop. The owner or manager seemed disinterested and took zero responsibility. Be careful of this shop.

  Andrew Alvarez
8 months ago
This shop will absolutely take advantage of you if they can. They charged me an insane amount for labor, and did not do the job. My car still had trouble starting only a day after leaving here because they did not replace the corroded parts. Terrible service, dishonest pricing, incompetent staff. They even misspelled my name on the invoice.I really didn't want to have to write this review as I've had my oil changed here for years, but my last visit was insulting. They charged me $140 for an hour and half of work testing a battery and replacing it along with the terminal connectors. I guarantee this work did not take them an hour and a half.Any mechanic can test a battery in 5 minutes (any auto parts store does it for free). Any mechanic can replace a battery and its connectors in 15 minutes. An honest mechanic would look at a 7 year old battery with corrosion and forego the battery test altogether instead of charging $40 and telling me they couldn't even get a reading. Instead, they chose to pretend this took them over an hour and charge me, a customer for years, and then not do the job correctly.Not only did they not replace the clearly corroded parts (picture included), they also did not bother to do the idle relearn after replacing the battery. This process requires turning the car keys three times in the ignition, and then letting the car run parked for 10 minutes. I cannot overstate how incompetent their service was to not even do this. My car nearly stalled on the drive out of the shop because of this, and I ended up doing it on my own a block away from the shop. In the end, I replaced the cables myself in front of an auto parts store for $20 and half an hour of time. I have only ever done oil changes, so the fact that their mechanics can't do this in under an hour means they are unqualified to be working on anyone's vehicle.I severely regret ever doing business with this shop. Their service is downright dangerous, fraudulent, and the people (especially Jeff the owner) are to be avoided at all costs.Jeff reached out to me after I initially retracted my review feigning wanting to make things right, but this was also dishonest. It has been an entire month since he reached out and has not responded. My review is now reposted and will not be taken down. This shop has lost the business of at least four of my friends, and likely much more because of this incredibly poor experience.EDIT: Jeff replied here saying I never contacted him. I tried posting my call logs and text messages, but that gets the review removed by Google. Just beware that he usually says upset customers either didn t contact him, don t exist in his records, or are mistaking his shop for another mechanic with the name Advanced in it.

  Katherine Berne
4 months ago
I ve been going to Advanced for 5 years now and they are hands down the best service center in town.

  Shawnfee Bayy
a month ago
I took my car for the oil change here twice, and the staff are alway friendly and nice. Their appointment website is very convenient as well.

  Stew Basil
6 months ago
The best place to get your car fixed properly. I got an estimate of $14000 (yes, thousand) from Toyota that didn t make any sense. Jeff ran the diagnostic again and replaced only the struts. All the lights went off and my car feels great since then. I am lucky I found this place and got my car fixed for a reasonable price. Forever thankful

  Nicole Case
5 months ago
Trust these guys to be fair!! I'm so grateful for the service and the heart they have. Those places are very few and far between. I have found my forever shop, where I know I won't be taken advantage of and I can trust that if they can't fix it, they will lead me in the right direction. Thank you for making this part of car trouble less stressful. <3

  Cindy Smith
7 months ago
I needed a last minute oil change and these guys got me right in Super friendly very comfortable seating while you wait I definitely will be returning heService: Oil changeService: Oil change

  Stella Budkoski
4 months ago
Quick work. Had a day of appointment scheduled day off and was out in an hour. Receptionist was great. Guys communicated well. 10/10 place.

  Casey Hinebaugh
a year ago
This place is awesome! I finally found another permanent mechanic. My old one retired on me I was looking online for a place with good/honest reviews. I ran across this business and it seemed legit. I called Jeffrey and literally got an immediate appointment (and I didn t even know what the issue was either). He could have lied like a lot of other mechanics do but he is an honest man and told me I didn t need anything. I am choosing to get some things done that are going to need to be done soon now just because of how good he was to me. He also has a customer for life now. I m a single female and often get taken advantage of in certain situations. I don t even like bringing that to the forefront but it s true, so the feeling of fairness/security going here to get work done on my car means a lot to me. While I was in there he helped one man that came in and asked him to put his tag on his car for him. Then a man that had a question about a tire that was in his trunk after he had already told him he didn t have that tire in stock to replace for him (immediately like customer needed) unfortunately. He still went out to try to assist him while it he was busy. Then a woman came in saying her oil was a little over the line Poor man is slammed from open to close with all types of things Thank you! You re awesome and may God bless you and your family for being honorable

  Brigitte Camillio
a year ago
Was referred by CarMax to Advance Auto Repair. Roberta at the front desk is so helpful and knowledgeable. Dave and Jeff are just awesome.I'll take my truck back there anytime!Services: Brakes, Oil changeServices: Brakes, Oil change

  RayrayGumiChan
a month ago
Excellent service! Always made sure to explain the process! We have been coming back here for years now!

  Kasie Allen
a year ago
I love this place. We have been coming here for almost 2 years. Affordable pricing and really comfortable clean couches to sit on. You literally just sink in them. It's a good place to nap lol. The workers a nice. Definitely recommend Service: Oil changeService: Oil change

  hannah thomas
7 months ago
These people are the best! I took my car here to get a second opinion about my breaks. Everyone was so nice and willing to explain everything that was going on. I was shown pictures detailing exactly what was wrong with my car and they fixed it in such a timely manner. Really great service!Service: Auto brake repairService: Auto brake repair

  Kayla Carroll
a month ago
I just came in for an oil change but they were very friendly & quick to help!

  G T
2 months ago
It started with Hannah's professionalism, then the process was seamlessly completed under my budget!!Thank you AAC!! I'll be back...hopefully, not too soon, lol.

  John Sparagowski
a month ago
This is the best auto care place in the state!! Great people would definitely recommend

  Ally Esposito
a year ago
I have now been here 3 times to get my car serviced! I have had great experiences every time. They are friendly and helpful. They will call and explain what needs to be done, but will not pressure you into it. They have such a family feel here that I enjoy taking my car here. Not to mention how fast they are. Twice I had to bring my car same day with no warning and I have gotten it back the next day. They are extremely reliable and do great work. If you are looking for a fair priced, reliable and friendly car car repair you need to go here!!! Thank you thank you so much!Services: Electrical repair, Air & cabin filter replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Engine repair, Auto maintenance

  Kenneth Wynn
10 months ago
Great customer service! Amazing prices based on services. The mechanics really go above and beyond to ensure your vehicle's needs have been resolve efficiently and cost-friendly. It is highly recommended to check them out

  Catalina Corral
a month ago
I come here for all of my care care needs! The service is always top-notch and reliable

  Lic�nio Nunes de Miranda
2 months ago
Has been my auto repair of choice for over five years now. It s great.

  regina williams
3 months ago
Friendly customer service and I enjoy the comfy atmosphere. And it's convenient to my job and home

  Mike Thompson
4 months ago
Love coming to this place for my oil change. I make my appointment and service gets done quickly!