Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shelby andrus
2 months ago
Never had a problem with parts till today I get a oil change ready oil and filter. Well the filter is completely wrong and they say noting can be done so I spent my money on a filter your web page is saying it's right i call and explain this and yall still saying it's the right filter well here's photos explain to me how they are the same. Noting a like waisted money. The wrong filter is on the left the right one is on the right

  Laura J Shipley
2 months ago
I have a Jeep Wrangler with a main and auxiliary battery. I m trying to get into the dealership for the auxiliary as it is hard to replace. I went into the store to ask about getting the main battery now, but mentioned that I had to wait 3 weeks for my dealership appointment on the auxiliary. James was really helpful and very honest and told me that he couldn t in good conscience sell me the main battery this far out from getting a new auxiliary battery as the old auxiliary could harm the new main battery. I really appreciated his honesty and that s why I m giving 5 stars without even making a purchase!

  Joshua DeGolier
5 years ago
I am the Scout Master of Troop 777 in Freeport Florida. Me and my scouts had a Car Wash last weekend at the Advance Auto in Freeport and I have never had help or service like this before! Chip Blankenship was Great! He sponsored us on the Buckets, Sponges, and Car Wash Soap that we needed to do a great job with our Car Wash! Even though the store was busy he took AWESOME CARE of me, my leaders and my scouts to make sure that we had everything. He kept checking on us to make sure everything was going great, and it was.Thank you Chip Blankenship and staff for for everything and our scouts had a great Car Wash and raised a lot of money for our next Scouting Venture!

  Scooter Ward
a year ago
First class service. My brother in laws battery died. Took him there and got him taken care of in no time. Harvey tested battery and replaced it. Such a great experience. I love our local auto parts store. Will be back and recommend it to others in Freeport for whatever auto parts you need. They have diehard batteries the best!

  John Therrian
a year ago
Seriously I usually go to one of the other stores because I come from somewhere where advance Auto parts really just don't cut it I will say this is the best experience I've ever had an advance Auto parts it's a little far away but it's definitely better than the other ones I've ever been to. If you're at seaside this is your place they changed my battery I had a little bit of issues I had a little bit of issues they actually comped me the parts for the extra issues... Thank you very much Rex you nailed it

  Theodore Brown
a year ago
They do they're best, they're always eager to assist. I've ordered several parts recommended by the staff and their computer, to only find out the part was completely wrong when delivered. Way more helpful than O'Reilly's across the street. 3 Stars for being great people!

  Patti Hanna
a month ago
Super nice and helpful people!

  Steven Gustafson
2 years ago
Came in with a corroded battery, the store manager Harvey was friendly and an expert car guy. Tried every angle to save me money and meticulously replaced the battery with more care than I would have received at my Lexus dealership. Can t recommend enough!

  Aliya Miller
3 years ago
My fianc� and I had a blown tire right down the street and thankfully they were open! We were able to drive to Advance Auto and Chip was super nice and gave us his tire iron and jack and helped us out. He talked to us the entire time and was very understanding. Chip had amazing customer service and we are incredibly thankful.

  Justus Space
4 years ago
I ve never been one to favor one auto store over another. That is, until coming here. From the first time coming, Harvey has gone out of his way to help me as thoroughly as he can. Walking me through the store, suggesting products, even allowing me in to use the oil dump station a few minutes before opening. He has truly gone above and beyond, and as long as he works here, I plan to be a patron. I truly hope someone high up reads this review and recognizes Harvey as an outstanding employee. Both he and Chip make my visits into an experience rather than just an exchange. I cannot recommend enough that people come here for their auto needs!

  Suzanne Fruge
a year ago
Tonight at 8:50pm I pulled into advanced auto parts in defuniak springs florida to get a low beam headlight for my car before I get pulled over for it being out. The doors were locked and the sales associate told me they were closed. I said "you have 10 minutes" he said "the manager already shut everything down" I said "go get the manager"! The manager came out from the back and waved me away saying" we're closed" I said "you have 10 more minutes I just need a headlight." He refused to even walk to the door to talk to me. I told him "I'm going to call corporate he said "I don't care call them." As he walked away. I then went to auto zone pulled in at 9:02pm he unlocked the door as I walked up he said "we are closing" I said "I just need a headlight" he said "come on I can do that fast". I've never been so disappointed by advanced auto parts I will definitely be taking my business to auto zone for now on.

  Alena Johnson
5 years ago
Great customer service! An associate spent several minutes with me discussing windshield wiper blades, even installing a couple until we found the best one for my vehicle. All in the sprinkling rain! I really appreciated him taking those extra steps with me.

  Shelly Jacobs
2 years ago
When a dead battery threatened to upend plans for a trip, after getting a jump start, I drove over to Advance Auto to get a new one. Chip was awesome. He removed the corroded old battery, was meticulous about cleaning up the terminal leads and installing a new one. All done close to the time of the shop closing. Thanks Chip for stellar service!

  Punkin Dunkin (Pump)
4 years ago
Chip was absolutely amazing today. We ordered the part that we knew was bad, but it didn't fix the existing problem, only the original problem. Took it to Advance to get the computer hooked up to it...and with Chip's help and expertise, we were able to finally fix the problem. Great store associate...two thumbs up.

  david brewer
3 years ago
Terrific employees, very knowledgeable. It's no wonder the store is so busy. I called ahead made sure they had the piece I needed. Picked it up the guy told me how to install it and some tricks of the trade, everything went very smoothly. Thank you to advance Auto parts and your staff.

  Kai O
2 years ago
Very helpful and patient staff. They gave me honest and helpful recommendations and installed a new battery and windshield wiper blades for me. Overall great customer service.

  Tina Vital
4 years ago
Saturday my van would not turn over. We were able to jump it off and we headed to Advance Auto in Freeport for a diagnostic test. Harvey and Jose were working. They are both extremely friendly and knowledgeable. Harvey explained to us that our battery needed to be replaced. He helped us pick one out and changed it for us. He was great with my boys who were upset their beach day had been spoiled. We will definitely be back. Best employees.

  Kayla Blane
a year ago
There is this one older guy that works here and he is absolutely amazing and knows what he is talking about! I got out of my way for this auto store! Love love love it

  Roy Bush Jr
2 years ago
For one they don t have experienced people working their at all n they don t listen to what you r asking them asked for a certain thing n he kept asking about something totally different so I won t be using them anymore either to dumb to be working there

  Marlana Bartlett
4 years ago
I cannot thank Harvey enough for his kindness & help when my husband & I wound up with 2 dead car batteries on the same night right as they were closing. He went above & beyond to help us & we appreciate it so much!

  Richard Skopnik
7 years ago
Very knowledgeable and helpful staff; had what I needed in stock; decent prices; male / female restrooms and ample parking. I will be checking with them again first when I need my next car related part(s). Happy customer.

  Cameron Shrader
6 years ago
Visiting some friends from out of town and needed an engine light checked. The code wasn t a surprise. Multiple cylinder misfire. I knew the car was overdue for spark plugs. They quickly found me the AC Delco plugs and sold me the thread locker and grease for the could boot.I kindly asked if there was anyway I could change them in the parking lot and they were quick to offer me their tools. Got the job done and they were nice and not annoyed that I had their tools for an hour.Special thanks to Ernie!Keep doing what y all are doing

  dani h
5 years ago
I went to this advanced because it is the only store in Freeport that is open later. I asked to have my battery tested and was told by Chip that he needed a minute. I went outside and waited next in my car. 5-10 minutes later, Chip never came out and I feel as if he forgot about me. I walked back into the store and saw he was assisting other customers at the register. Understanding the situation, I stood quietly waiting for service. After he told me he would need another minute, he then turned to a fellow employee, started drinking from a coffee cup and talking. As I stood waiting for him, still politely and quiet, he walked into the back to get the battery tester. He then walked out with me and attempted to test my battery. My car had been previously jumped, so I know the connections were good enough for that. Chip then told me a connection was too corroded to test. This is after he agreed to test the battery of a man parked next to me that never left his vehicle until my battery was beginning to be tested. After I bought a new terminal and drove home to have it replaced, I was told by my family that it sounded as if Chip didnt bother to help me as he could have and that he didnt want to be bothered.I am not the type of person to leave negative reviews, but his customer service was awful. I have family members that work for Auto Zone and have NEVER been treated in such a manner. If I could leave less than a one star review, I would.

  Kolton P
3 years ago
Chip and Jessica really helped me out in a touch spot tonight. My car would not start this morning, only to find out from AAA that my battery had essentially completely died. Chip and Jessica at the Freeport Advance Auto Parts not only helped me find the right battery at my budget but also installed and lubricated everything to prevent it from corroding, as previous one had done as well. Will definitely go out of my way to visit this location again.

  Sam M
5 years ago
Usually good but have had problems with the rent a tool. Rented me the wrong pulley puller and it broke the pulley. They couldn't even get the pulley. I pretty much got told good luck and had to go to autozone which is in another town for right puller and luckily changed it but still a chunk missing.

  collier Smith
2 years ago
A special thanks to Andrew for helping with my battery/alternator issue. I was on vacation, so it was great to get some helpful auto advice from a local professional who knows his stuff. Thanks!

  Misty Brock
3 years ago
The gentleman that was so very kind and helpful during an unexpected need for stopping lastnight, I'd like to say a very big thank u! Thanks to u we got home and the jeep ran so much better!

  Amy Marissa
7 years ago
Great customer service. The associate went out of his way to help me get a tricky fuse changed out (we didn't have a fuse puller). They are always helpful and friendly.

  levi mcconnell
a year ago
Chance and Landon/lance idk were great Harvey you should be very proud. very helpful very fast

  Jeremy
2 months ago
Very helpful employees