Neese Automotive and Diesel

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Ward
6 days ago
I took my 2015 Chevy Silverado to Neese when the air conditioner went out. They correctly diagnosed the problem and repaired the vehicle. The following week, I was returning from a trip to a nearby city when the truck started smoking and died. One of the transmission oil cooler lines had come loose. This line had been removed and reinstalled as part of the A/C repair. Transmission fluid had sprayed all over the engine compartment. It was a mess. I had the truck towed back to Neese and two days later they had my truck fixed and ready for me to drive it home. They repaired my truck and cleaned up the engine compartment so thoroughly that you couldn't tell what had happened without complaint and without cost to me. As a former ASE Master Mechanic, I understand how things can go bad through no fault of the technician. "Stuff" Happens. Neese Automotive and Diesel has qualified techs, competitive pricing, excellent shop area and they stand behind their work. Should I require automotive work in the future, I'll go back to Neese. I recommend you use them for your vehicle repair needs as well.This is an update to my previous post:The day after I picked up my truck, Dale from Neese called and offered to help pay my towing costs. Wow! They could have just let that go but they didn't. Wish I could give them 6 stars.

  Garrhett McKain
7 months ago
I wasn't impressed if I'm honest. I totally understand and respect diagnostic fee, but they incorrectly diagnosed my problem. I took my car in, it was leaking power steering fluid from the boot to the tie rod end. I assumed the steering rack was leaking and took it in. They told me it was the power steering pump instead. I asked them if they were sure because it was leaking from the boot and they said it was probably leaking down and dripping off of the outside of the boot. That's fair, I didn't inspect it closely. With a price tag of $900-something, though I told him that I could do the pump at home myself. Obviously they aren't hurting for business since it takes over a week to get into any shop here. I got it home and took a closer look and as soon as I poured power steering fluid in it without starting the car, it started dripping. Had my wife get in and turn the wheel with the car still off and I could hear the fluid gurgling inside of the rack. I ended up replacing the rack myself too, one because I couldn't wait another 2 weeks for my car to be fixed and two because I didn't trust them to replace parts correctly if they can't diagnose. Probably would have totalled $2500-$3000 if they had done the pump and then found that wasn't the actual problem. Rack cost me $300 and had to buy some tools and spend a Saturday. Diagnostic fee down the drain.

  Jennifer Phillips
4 months ago
I called late in the day one afternoon regarding some issues I had been having with my car. Dale was so kind and advised that I bring my car in that day and they would take a look as soon as they could (either that afternoon or early the following morning). Jackie promptly called the next day to inform me of the problem and what it would cost and had the repairs done by the end of the day.My car had been sitting for a couple weeks and had already been evaluated by a different mechanic and couldn t figure out the problem. The team at Neese automotive was on top of it and had my car back to me in no time! Thank you all for what you do!

  Chris Esparza
3 months ago
Great service, dropped off my F-250 with a, then unknown, broken starter. They had some hiccups just with getting a lift available to work on the truck, and I probably annoyed them by calling almost daily to check on it (I had a road-trip coming up and was worried about having the truck in time), but they were always polite and professional. I generally don't trust shops, just too many bad experiences, but these are good people, I'll def be back for regular maintenance and anything else. Only down-side is they're always busy haha

  William Rippert
a month ago
Fantastic service. Very knowledgeable. Emphasis on preventative maintenance. I appreciate a business that wants to help address issues before they become so expensive it's better to just buy something else.

  Michele Gunn
6 months ago
We had a car towed to Neese's that a family member had begun working on. Unfortunately, he passed away before he finished the work. Not only was the work completed in a timely manner, we were kept informed on the work and the cost. I'll bring my car to them, even though I'm an hour away.Thank you for getting the car back on the road!

  Stanley Crescioni
3 days ago
They quickly and accurately diagnosed my fuel tank problem and fixed it!

  Philip Jannuzzio
11 months ago
Hands down the best repair shop in the Pan Handle. Friendly, honest, well priced, and EXTREMELY KNOWLEDGEABLE. I towed my 02 Dodge Ram diesel to them after being screwed by three local mechanic shops, and Neese got the job done. Honestly, I recently moved a few states away, but I d still consider transporting my dodge to Neese and back instead of finding a shop where I m currently located. That s how well they did. I highly recommend anyone to take their vehicle to Neese Automotive. You will not be let down!Services: Transmission, Steering & suspension replacement, Auto A/C recharge, Engine repair

  Mark Goss
8 months ago
I made an appointment for an oil change since I had to wait for it to be done. They said they would get me in and out quickly. It took 2 plus hours. They said they had a problem with the filter. It obviously leaked oil because when I got it home, it dripped oil all over my driveway. I looked at the underneath of the engine and there is oil everywhere. Either they didn't clean up the mess they made or it is leaking. Either way this company can't change oil. They don't care. I would not recommend this company .

  Charles Milman
a year ago
I have a 2005 Jeep and it was born the same year my grandson was born and its an investment in an soon to be collecters jeep. Sentimental value also it used to be my daughters who passed away Apri 2021.They do excellent A+ work and are up front on cost and advice as to what your automobile may need and whats wrong.Services: General repairs & maintenance, Engine repair, Air conditioning, Oil changeServices: General repairs & maintenance, Engine repair, Air conditioning, Oil change

  joysell16
6 months ago
. I called ,they got the truck in fast. They kept me informed of the diagnostic ,when it might be done and estimation of cost, & what they will have to do to repair it. Dale was kind, knowledgeable and helpful. Service: Transmission repairService: Transmission repair

  Dustin Kelsey
a year ago
We were so incredibly grateful for the quick and excellent repair Neese Automotive provided for us. While on vacation our truck lost power and a fuel injector and other components went bad. After calling around to different recommended diesel shops we called Neese who said they would be able to look at it the same day, while others were at least a 1-3 weeks out. They made an exception and squeezed us in and had the repairs finished before we needed to be headed back home. The shop was very clean and professional. They communicated with us throughout the process and their pricing was very competitive. While we were not expecting this situation, Neese helped us make the best of it and our truck ran great the rest of the trip home. We cannot say Thank You enough!Service: Auto engine tuning

  Robert Gieringer
a year ago
I thought they did a really good job. I have an older Ford Bronco with a 351 Windsor and is something that you don't see everyday. The tech found the issue right away and fixed my taillights which haven't worked for 2 years. I thought the price to complete the repairs was very reasonable too.

  Adam Singh
a year ago
They are great! You can have peace of mind knowing they will get the job done right. Great company and people!! I wanted to leave another review on my business account because they fixed our vehicle when it broke down while on vacation. Thank you Neese!!Service: Auto maintenanceService: Auto maintenance

  Adam Singh
a year ago
This was a great experience. Our car broke down while on vacation. Neese went above and beyond to fix our vehicle. They communicated well and the girl who works the phones was so nice. We got our vehicle back and it was good as new!I highly recommend this place for all your automotive needs. Thank you Neese!!!Services: Electrical repair, General repairs & maintenance, Air conditioning, Auto maintenance, BatteryServices: Electrical repair, General repairs & maintenance, Air conditioning, Auto maintenance, Battery

  Caleb Covert
2 years ago
Absolutely do not take your vehicle here. If its there now take it or get it towed somewhere else!TLDR: Literally 0/3 on repairs. Every time I've gone to them it has been mucked up. Pricing is at best as much as a dealership, probably more. Their building and shop look nice and seem professional but don't be mislead. Please do not give them any of your money.Wife's car for A/C service, broke pieces of the dash when doing the repair. And then the repair wasn't done correctly and refrigerant leaked all over the interior. Wouldn't pay for the part they broke during the repair.Next I took my truck truck there for wheels and tires. TOOK 10 days past when I scheduled an appointment. I had to literally bother call them twice a day for four days straight to get it done.Lastly I took my truck there for an coolant leak. Completed the repair and its leaking again.Every time prices were very expensive, as much if NOT more than a dealership. And got treated bad.Services: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, A/C installation & repair, Air conditioning, Oil change

  Brian Duhart
3 years ago
*** Update, after discussing this with the front desk folks they refunded the $125 diagnosis fee citing a communication mis understanding. Regardless who was right or wrong they took it upon themselves to just refund the fee in question. This is in direct support of my first statement in my original review that front desk staff was very friendly.Thank you,The place looked clean and professional and the front desk staff was very friendly. I came in for an oil change which is fine so far... no issues. The reason for the low marks is that I told them I have a intermittent coolant leak from one of my heater core hoses. I asked for a quote to fix it and they told me they would do a pressure check. When the oil change was done they added a $125 charge to my bill to diagnose for the problem I already identified. I thought whatever at least they did a pressure check however I was informed they did not need to do the pressure check because they saw the problem instantly. If the problem I had identified is so easy to see they do not need to do the check than they should not have charged the extra fee to give me a quote. Would have been a different review had they just done the pressure checks they told me I needed and charged me for.The work here seems professional here but be very careful of extra charges and fees.....Service: Oil change

  Amanda Lovely
a year ago
I was charged $133.75 for diagnostics only and told I need a wheel alignment and front and rear shocks replaced. They also messed with the camera in my car which had no connection to them performing the diagnostics on my car. Why would they do that; mess around with things in my car that had nothing to do with the job they should be don't...?My gut told me to go to PepBoys who stated that they would not go ahead and change the 'struts' on my vehicle just yet since the problem I am having is the car shaking at high speeds, above 60They stated that aligning and balancing the wheels may very well fix the problem, but if not, then we can go from there and take the next step, since replacing the struts and aligning and balancing would cost me close to $2500But aligning and balancing is less than $100All in all, I will not be going back to Neese. I do not feel safe with them nor their recommendations PepBoys all the wayService: General repairs & maintenance

  Scott
5 years ago
My wife and I have brought our cars and trucks to Neese Automotive many times over the last 7-8 years. They are always very professional, quick, and honest. Never have had a problem with them. They work hard to help you to make good decisions on the repairs for your car.

  robby
10 months ago
Great shop. These guys are right to the point and don't mess around. Had my 2001 tundra here for a rack and pinion replacement.

  Susan Alford
2 years ago
We had a check engine light go off on our Ford F-250 Diesel on our vacation trip to Florida. Upon calling the Ford dealership in Fort Walton, we were told they could try to squeeze us in in 3 weeks. The person at the Ford dealership was not empathetic or helpful in any way. Neese Auto was recommended by a very helpful gentleman at A-1 Auto in Destin. Neese was friendly on the phone and squeezed us in knowing our vacation plight. We are very thankful to them and would highly recommend their establishment!Services: Exhaust, Auto engine diagnostic

  Bryan Barnhart
6 years ago
Staff was extremely friendly and helpful. I took my 95 Jeep wrangler in for a rear end rebuild. They completed the task in a timely manner and even corrected everything dealing with the drive line to get rid of a very bad vibration that I had. The staff went above and beyond to make sure everything was right before they returned my vehicle. I would recommend this shop to anyone in the local area.

  Amanda Stewart
2 years ago
I had been referred to Neese automotive by a few people when my kia soul broke down. I had it towed to their shop and they diagnosed it with a blown engine. Well I was in a bind and they were extremely accommodating. I decided not to replace the engine and bought a used honda. I went to Neese to pay my diagnostic bill and Jackie and Katie were great to me even looked up the carfax for me before I had initially went and looked at the potential car. I had a mechanic friend come look at it before I bought it and he gave me a rundown of what needed replacing. I then took that vehicle after purchasing to Neese to have some work done. They were great got my car back and am very happy with my overall experience. Thank you Neese for being so kind and helpful, especially Jackie and Katie!!!

  Matthew Hanlon
5 years ago
I've been using this shop for about 13 years now. Between my hectic military schedule and random car buying antics, Jackie and Charlie have taken care of it all! When there is a vehicle issue, they talk you through their findings and the best course of action for your budget and vehicle reliability. They've also supported multiple local military booster club and fundraising events without hesitation. Lastly, they've become family friends and I refer everyone to them because if they can't fix your problem, their local network can. 5 stars aren't enough to rate the quality of service this shop provides!

  Jerett Matlack
a year ago
It was really nice of them to press a bearing out and put a new one in for me. They made me laugh and smile and made it easy without interrogating me over a simple request. 10/10 will come here again for all future issues I have

  Kim Hopkins
3 years ago
Neese does a great job of out of the box thinking. We needed a latch replaced on our tailgate. They were able to source the part on their lot. We are big on recycling in our house. This was a great solution for a simple part. Working like a charm.Service: General repairs & maintenanceService: General repairs & maintenance

  Jessica Valencia-Bonet
2 years ago
So, we took our SUV for an AC repair and the repair was done and the AC seems to be functioning fine so far (1week since fixed). My only complaint is that when we picked up our vehicle, there was a beer bottle cap laying on the floor. We are a family that doesn t drink, ever. Just the fact that I know someone was drinking while fixing my car s AC, a job that cost $2000 total, is a bit unsettling. What if something was broken or damaged because this person was under the influence. I don t know how others would feel about this but in my opinion, it s a bit unprofessional.Service: A/C installation & repair

  The Florida Spring Divers
5 years ago
Great service and nice friendly people! They did front and rear brakes and motor tune up and a bunch of other stuff! Thier currently installing my 6 inch lift kit and setting me up with new tires! Next step transmission and where done! They have gone above and beyond with helping me!! Highly recomend them for your auto needs!

  Amy Gunn
5 years ago
Amazing people. Should you have any questions or concerns talk to Jackie, she is amazing. Your not just a customer when you come here, they make you feel like family. Great prices as well. Will definitely stay with them for my future needs.

  Monster Jotunn
4 years ago
Cant say enough good things about Neese Automotive. Im in town on travel for work, they got my truck in fast to resolve a fuel issue and did their due diligence diagnosing the issue and resolving it. Absolutely worth calling for any and all auto repair needs. Thank you to Neese Automotive for wonderful service.