GMC Fort Walton Beach Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gaming Dude
a month ago
The salesman Joshua was amazing and did his best to work with me and help me drive away in a new vehicle at an affordable price 100% recommend this dealership. The finance team and sales team were very nice and very helpful. Will definitely purchase my next vehicle from them

  Claire Chalmers
a month ago
Best service around! They still know how to do amazing customer service. Macy was and will always be amazing. Easy to work with and no pressure. She is a straight shooter and will not do you wrong. Our detailing was done after the sale. It was immaculately done. Great customer service overall. Highly recommended. And the 2023 GMC Sierra AT4 is a badass truck. Mic drop.

  Lindsey Weisbruch
a month ago
Kim was our service coordinator for our most recent visit! We come back over and over to have everything from routine maintenance all the way to the large repairs. We just finished a large repair, replacing the suspension system on our 2016 Yukon XL. The car drives like new again. Kim was great at letting us know what to expect. We will be back in the future for our next services.

  Randy Garrett
a week ago
Great service. No issues. They were able to get my vehicle in 2 weeks earlier than the on-line appointment system after a quick phone calls to the service desk.

  Danelle Sexton
2 months ago
I ve been to many dealership, but none quite like this one. Kim, Junior, Karen, and Josh treated me and my fianc� like family. They were honest, not pushy (like most dealerships) very caring, and made sure we were taken care of in the most professional manner. The whole process was very quick and efficient. I will be back for my next purchases.Junior, you have the most friendliest staff and I appreciate everything that you did for us!

  Mary Jo Gustave
3 months ago
The Customer service at GMC Cadillac was great. They took care of my vehicle and got it running perfect. It took a little longer than I thought to get the part in. The communication was good as far as how long it would take but not superb. Overall a great experience!

  Blake Gray
a month ago
Experience was great. Patrick was very understanding, attentive, and flexible with my appointments and my personal schedule. Everything was done to my liking and I hope I can go back to them if I need anything else. Thank you!

  Gregory Brown
2 months ago
I don't want to come off to sensitive but the service person wasn't very welcoming. It was like he didn't want to help me. He was very slow to approach me. I had pulled in an exited my vehicle and stood around for a moment before he came over.

  Robert Hamm
5 days ago
This was the absolute worst truck buying experience I have had. I was sold a truck that had flood damages.I returned the truck and the dealer sold me a new one for much higher price.Beware of this dealership they are out to take advantage of you!

  Eduardo meneses
3 months ago
recently had some warranty work done on my truck. The service was quick and they were able to identify what item needed attention in my vehicle. Waiting time was adequate and the representative provided a good customer service.

  Mark Beavin
a month ago
Superb customer service. Karen was great to work with. Would highly recommend if you re looking for a great dealership to purchase a new or used vehicle this is it! Thank you Karen and Junior!!

  N W
3 weeks ago
Diliala my sales person was real helpful, I live about 140 miles from the dealer she came in on her day off the finish the deal!The only bad part of this deal was the first offer they made had a $1900 protection costing on the offer. I told them I didn t want that and Diliala quickly took that off the offer sheet.

  Scott Norwood
4 months ago
Our vehicle was there. I asked if they could simply take the key out to the vehicle and verify that the surround cameras worked. Long story. They would not. I needed to know the wife would be safe driving it while we waited on a part. Service wouldn't answer the phone, nor Parts. I called Sales and some female with a name beginning with "I" treated me like I was too stupid to know that I had called Sales. They sold us this expensive vehicle. I asked "I" word to have the manager call me. She said she would. That never happened. Another local dealership who HAD the part I needed won't deal with them, so if I had not gotten a recommendation from a friend to call elsewhere, we would likely still be waiting on the safety related part. Who would think that dealers wouldn't support the brand by sharing parts? Boo on all of Step One which I have taken to calling Stage Four, as in CANCER. Never again!

  Isaiah Tannehill
a month ago
I've taken my vehicle here a few times and outside an oil change I've had bad experiences with them. Took my vehicle over to the Pensacola dealership and the issues I had were resolved in a couple of hours whereas this service center was requesting to keep my vehicle for a couple of days for the same issue after having it for almost a full day.

  Judy Swanson
3 months ago
Arrived 20 minutes early but they were able to take my car and completed an oil change, tire rotation and systems check in less than an hour. But most of all I did not get the high pressure to do maintenance that I've gotten in other dealer shops. Thank you!

  Michelle Hayes
a month ago
Went in for an oil change and to check on a rubbing sound coming from my front tire. They don t the oil change and checked out my front end and said they could not find anything. I wasn t able to get back there to pick my truck up before they closed so they were willing to let me pay over the phone and get my vehicle but when I picked it up there was still the rubbing sound going on and they didn t top off my fluids like they normally do very disappointing

  bryce lauren
4 weeks ago
After buying over 100 trucks in the past Macy is the far best to deal with, she goes the extra mile. As long as Macy is working at this dealer there are many more trucks to come from me

  Brandon Gorman
a month ago
Would like to thank technician Chase Weir and service writer Patrick Lehman for taking care of some warranty work on my 2500HD they kept me in the loop the whole time truck returned clean and fixed right the first time thank you guys for getting it back to me quick as well 10/10 would recommend these two guys to any of my friends driving GM vehiclesThank You guysBrandon Gorman

  Terry Charles
2 months ago
I m a snowbird from Nebraska. My Buick Enclave suddenly went in to reduced power mode while driving in Miramar Beach and the dreaded Check Engine light came on. I took it to the Fort Walton Buick GMC where their expert service staff diagnosed and repaired the problem in a professional timely manner.

  Tim Hale
6 months ago
While on vacation 500 miles from home, hubs and wheel bearings went out, Brent my repair rep got the vehicle in repaired and worked with my warranty in one day. We were able to safely make it back to Tennessee!!Thanks to the great service departmentService: Steering & suspension replacementService: Steering & suspension replacement

  Richard Fedi
6 months ago
Kady was very helpful with scheduling appointment and friendly text reminders. Patrick Lehmann was outstanding in all aspects of the service. Friendly, courteous and quick with updates on status and estimate for future repairs. Would recommend to anyone. Thanks!Service: Vehicle InspectionService: Vehicle Inspection

  JOSHUA SALTER
a month ago
Excellent Customer Service With a new service manager and remodel underway, Looking forward to seeing this business grow even more! Thank you for helping keep my truck on the road!

  Ted G.
4 months ago
Service was good however, when I picked up my vehicle I was told that someone would call me the next day to schedule warranty work that could not be done on the day of my routine service. I have not received that call. It s been about 2 weeks.

  Just ME
2 months ago
Very easy trade in process. Got me approved within minutes. Very happy with Jason Marvel. Go see him. Love my new vehicle

  Mitchell Schuerenberg
5 months ago
Oil change and tires rotated on our Yukon. Great service from a friendly, professional staff! The waiting area at Step One is wonderful with comfortable chairs, wifi, TV, phone charging station, and snacks!!!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Rob Haviland
5 months ago
If you need a new or preowned vehicle go talk to Jason, he will help get you in the perfect vehicle. The team really takes care of Veterans. The delivery of the vehicle was painless and the preowned vehicle was so detailed, it looked brand new.Services: Tires, Vehicle Inspection, Auto detailing, Auto interior vacuuming, Car waxingServices: Tires, Vehicle Inspection, Auto detailing, Auto interior vacuuming, Car waxing

  Tom Fisher
3 months ago
Sales experience was horrible at best. Will not purchase a vehicle from Step One ever again. Our first service there was a good experience though.

  Brittany Olsen
a month ago
I am GMC s new #1 fan of the tire and wheel warranty. Thanks for handling the paperwork and the speedy turnaround time!

  Jodi McMahel
3 months ago
It took forever to get our vehicle in to get fixed due to them not having any loaner cars for us to use for 1 day. They finally got it fixed after 3 months and we got it. Ack in October and it s already having the same issues again.

  Peter Rossignol
4 weeks ago
Best service department I have ever seen. Kim and James are absolute life savers! Would absolutely recommend!!!