A-1 Auto and Diesel

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gene Lowe
a month ago
Truck sat there 4 weeks.They're having soft ware issues. Can't wait any longer .called several times no one calls u for update.

  Billy Atherton
11 months ago
They replaced the upper oil pan gasket on my 2017 F350. I wouldn't wish that evil on anyone. They also took care of a few other things that needed attention. Great communication throughout the entire process and everyone was friendly and professional. They are now my go to place! Highly recommend.

  30a Party Bus karaoke on wheels
5 years ago
Well, since last year this place in a big difference! We had service here for our two party busses: great management, friendly staff, fast service. Keep doing that way guys! Highly recommend!

  style creator
8 months ago
Excellent customer service and very knowledgeable with all things diesel. Fair honest pricing. Best in Okaloosa County. If they can't get the job done they will refer you to someone who can.

  Kenneth Tartt
2 years ago
I was broken down, had my vehicle towed to this shop experienced excellent customer service. Was told i needed a $500 oil change to fix my no crank problem. After a week my truck was back to doing the same thing it was doing before I brought it there. After a month the exact problem that I had my diesel pulled to this shop to repair leaking transmission fluid, it began to leak transmission fluid again, call the shop I was told of a mechanic shop to visit they possibly can fix my issues. I should have called A1 for there recommendation before bringing it to them. Some $1050 later. Do not visit this Scam business!!!!!!!! 0 starService: Transmission

  Joey Boudreaux
4 years ago
Excellent Service and professionalism. Their shop has serviced and repaired all of my cars, suvs and trucks for over 15 years. They are always courteous, efficient, and most importantly, honest. Their fees are very reasonable. They never recommend anything you don t need or try to sell you extra services. I guess this is why they service fire trucks and military vehicles. I highly recommend this shop. The staff are very knowledgeable and trustworthy. They always go above and beyond to ensure my family and I are driving/riding in a safe vehicle.

  James Douglas
4 years ago
I own a 6.4 ford and have extensive experience with diesel mechanics. Jim was upfront and on par with pricing. Caleb did a superior job and I'm very pleased with his experience and quality of work. I'll definitely be back for all my repairs and maintenance. Thanks A1 diesel for a superb experience.

  Taylor Park
6 years ago
Have a we don t care attitude about business. Seems they make plenty of money on fleet contracts they don t care if they loose a customer here or there.Long story short I needed some work done and explained I had a price on the part. They called with the repair quote and stated the part was going to cost $300 dollars. I explained that was an unreasonable markup as I could buy it from the manufacture for $185. They also were still billing for the diagnostic even though they said that would be waived if they did the work. When asked about the diagnostic fee they stated they originally stated they would waive that fee when they thought the job would be bigger aka pay more.Long story short they stated I needed to find a new mechanic due to the fact I did not agree with the markup on the part and their billing practices.Best of luck A-1 Diesel you have lost a customer that will always have diesel vehicles in the driveway.

  Daniel Perry Motorsports
6 years ago
Brought my vehicle in for a (job most of their mechanics are good at) after agreeing in a timeline and price for the repair. After being told it would be ready by the start of the following week I never receoved a call. Upon calling them the person working the desk told me my repair would cost 400 dollars more than we agreed. I asked why and she said she had to ask her boss and she would call me back. Since she didn't call back, I did and was told my truck needed an additonal 60 dollars worth of work. I excepted this and was told it should be done in a couple more days. After not getting an update at the end of the week I called and was told the boss was supposed to take it out for a test drive.Several hours later he calls me back and askes if Ive ever had problems with the vehicle dying randomly as it had died while he was driving it. Obviously no, as I would've brought it to a shop sooner. Once again, after a few days I had to call and ask what the status was. I was told that Id need a 500 dollar injection gear which I found and bought for 145 for them. I was also told I needed a woodruff key for it as well. (I later found out my model doesnt come with or need these items) After a few more days without update I called and was told I needed a new pump which would cost over a grand. I promply had my vehicle removed from the shop via wrecker.Not only did they try and spoon money from me, their mechanics broke my grill, hood latch and fuel shutoff knob in my cab. AVOID THIS BUSINESS AT ALL COSTS!!!

  Pat ONeill
10 years ago
Took my Motorhome there for an oil change, and had my fuel tank drained! Obviously someone broke in at night and stole the fuel, also cost me $100 for locksmith to repair the keyed door of the fuel cover. They admitted that it happened then refused to do anything. I continued to refer customers to them from my local business. Then when my RV was due for the next oil change I asked about the security of the lot and if it was safe. They called me back after speaking to the owner and said "We think you should go somewhere else if you do not think we are safe!" I kid you not! I said, "wait a minute, I give you my business for years, refer all kinds of additional business to you, you have my motorhome when my fuel tank is drained (no small tank) and you are telling me to go fly a kite?" Bob said yes he spoke to the owner and "We do not want or need your business!" Wow! I was nice as could be and Bob was RUDE!

  Kerry Kimmons
4 years ago
Rip off. I was concerned a truck I was considering to buy may have head gasket issues. I had it taken to them for a "pre purchase inspection" with the sole purpose of a head gasket inspection. They charged me the diag fee and told me the HG was good. Less than a week of having the truck I take it to a shop for routine maintenance. Guess what ? HG is blown. But that cant be right because it was just checked. So I take to a third shop for a second (third opinion ). The finding? Blown HG. $8k job. Thanks A1.... You were worse than useless. Relying upon your "expert opinion" is costing me alot of money.

  Tim Jones
6 years ago
Good, honest, and competent! Have been bringing my F250 here for a number of years, and keep coming back because Bob and the team give a fair shake. I would recommend them for any diesel work!

  Ray Greene
a year ago
Very impressed I felt much more comfortable taking my Nissan diesel to them vs. the local Nissan dealership.

  Bobby Shupe
5 years ago
Asked if they had the software to perform certain test on a truck I was looking to buy, was told yes. Charged me an hour labor and ended up not having the software to check what I wanted checked.

  Kristy Metlin
4 years ago
Sold me second keyless entry button...no instructions!!! But got it!! Thanks for less than than adequate service and there price match competitor or online is a LIE!!!

  Alexander Barthe
5 years ago
Guys were very friendly and helpful. Had an issue and the staff brought in their mechanics and offer professional advice. Thanks guys for the help.

  Darrell Young
4 years ago
Great service,very knowledgeable and professional. I recommend to anyone with diesel engine concerns.

  Peter Zegel
4 years ago
One bad overpriced repair after another! Still having issues with their sloppy work 8 years later!! I should have made this post years ago.. You should not have to hire a mechanic to fix another shops work!

  GENE HOYLE
a year ago
Absolutely the best place to go for Diesel repair

  Kenny Thompson
4 years ago
Great place to get a y vehicle worked on. Very trustworthy!

  Dairrell Willard Jr
3 years ago
Fast and friendly but the parking is terrible at there a new location

  David B Rodriguez
7 years ago
Friendly staff, good mechanics that get it right the first time