Quick Lane at Sunrise Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy Palmer
8 months ago
Worst service department ever encountered. I went for new tires and to get sunroof cloth fixed as it was off the track. The first appointment was rescheduled because the person who would service the sunroof is not there on Thursdays, so the lady called and asked about it being rescheduled to Monday, sure no problem. I called first thing on Monday to get the appointment time that was already made, and this lady informs me that we didn't have one and was marked a no show on Thursday. I mentioned to her that they called me and told me our appointment had to be rescheduled.So, there was no appointment and they rescheduled us again for later that week. Arrive for the appointment and mention to them to clarify everything that needs to be done. Get a call later in the day that the sunroof cannot be looked at that day and Stuart tells us to come the following Monday to get the sunroof done. Monday rolls around we arrive for our sunroof appointment and what a surprise, there is no appointment AGAIN. They still take our vehicle, and we get a text asking if the vehicle can be kept overnight, no problem.Tuesday rolls around and we have no communication from anyone. My husband finally texted Stuart and we are informed that they are awaiting approval from our fleet program. We take it upon ourselves to reach out to our fleet program and they tell us that they just received a request from them 20 minutes ago and approval has already been emailed over. We tell Stuart this and get no reply. Please keep in mind that they have already had our vehicle for 36 hours before they even sent a request. Had we not sent one over lord only knows when that would have been done.Now here we are Wednesday and still no reply from anyone, no one answers the phone and no reply from our service tech. I have been in the business of managing a fleet for years and have dealt with plenty of dealerships, auto body and mechanic shops and this has by far blown every experience I have encountered out of the water on an extremely negative spectrum.I highly suggest you look at your team in the service department. I was already weary of taking our vehicle to this service department and this just proved it right. I never would suggest anyone take their vehicle here. Do yourself a favor and stay away.

  Jodie Nezdoba
3 years ago
Customer Service was wonderful. Technicians were knowledgeable and thorough. They were also very quick.

  MaryBeth Jones
4 years ago
Very friendly staff at Sunrise Ford, they did my oil change & checked tires & battery. There's a comfortable lounge with TV, free coffee & cocoa.

  James Behanna
3 years ago
Bought tires. Dealership beat all local tire shops price.Timely service. Comfortable waiting lounge.

  Alec Algin
2 years ago
Good service, about 2 hours for what I had done which is fair.

  Anne Tienter
a year ago
Quick service. Oil change and rotate tires, inspection, fill reservoirs.

  Etsuko Foster
5 years ago
Oil change was quick and people at the service department was very nice and professional.

  John Deck
5 years ago
Very helpful I needed something done quickly, not to hold up other work. Thanks

  Arks Way
4 years ago
Fast, efficient and pricey but well worth it.

  Sandra 7
4 years ago
Plastic piece broke off on my brake under dash and you guys had the part and did my car same day.

  Julio Martinez
5 years ago
Great service at reasonable prices .

  JT T
4 years ago
What great service.. Very professional..

  Gary Vogeley
2 years ago
Very good customer service

  djvladiflex c
5 years ago
It was great and staff is very nice

  Scott Dykema
4 years ago
Always treated as a valued customer.

  Edward Powers
2 years ago
Great service and fast

  Patricia Sharp
4 years ago
Love my Ford and the service is great.

  Al LeBlanc
5 years ago
Sunrise has treated me well.

  stu schechter
5 years ago
Good qualified people who care.

  cj hanley
5 years ago
Busy but reasonable.

  Hair Is My Business Unisex Salon / Colorist
3 years ago
I love my Ford fiasats

  Robert Ringo
4 years ago
Good reliable and fast

  Dale Hossler
4 years ago
Very nice people,

  Mary Krolick
3 years ago
Excellent service

  Craig Blackburn
3 years ago
Really good

  Leintz Payoute
5 years ago
Good reviews

  Kirk Allgayer
5 years ago
It ok

  aurora solis
10 months ago
I've already had my car fixed 7 times and it still doesn't look good, they keep the price for months and don't do anything to fix it and 2 times they want to set fire to my car with my 3 babies inside along with me and they just tell me that they are going to fix it and I don't see when until I burn myself with everything and my children inside are going to ignore me