Scanlon Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Patroni
6 months ago
Another great experience with Scanlon Lexus. Our service consultant, Bob Bush, is exceptional and always happy to see us. We will continue to service our vehicles here and we love the coffee options in the lounge! Great experience with everyone at Scanlon!

  J Black
2 years ago
It was another fantastic experience getting into a new car from Scanlon Lexus! Drew Williams has been the key to our success. Working with Drew has completely changed my perspective on auto sales. This is our third time working with him. He and Glen Conway in service are the reason we keep returning. The vehicle is great with its exceptional safety ratings and its comfy interior, but it is the personalized, personable and fair dealings with Drew and Glen that make Lexus really rise above its competition.

  Stacey Embury
2 years ago
I wanted to share the excellent service we received at your dealership on Dec. 30, 2021. Our sales associate, Christopher Popp, provided exemplary service. He was quick to respond to my inquiries, communicated professionally, and was very honest and accommodating to our needs. In addition, the finance manager, Suzanne Nogales, made our experience at Scanlon stress-less and enjoyable. Her professionalism and kindness made our purchase an enjoyable experience. Both employees stayed after closing to accommodate our schedule. Their level of service was unlike any we have received at various other dealerships.

  Debra Phillips
3 years ago
I took my new RX350 in to have window tint and Diamond finish applied. This is my first experience with the service department and I am thrilled! Dropping off the car, getting a loaner, and picking up the car when it was finished were exceptionally convenient and pleasant. I am extremely pleased with my choice of car and the dealership. My service advisor, Glen Conway is wonderful - helpful, personable, and very informative. The car looks great with the new protection package and tint.

  Rand Edelstein
2 years ago
Excellent service, courteous and professional staff, easy service appointment scheduling. Service scheduling flexible enough to accept vehicle drop off prior to scheduled service appointment time. Timely diagnosis of repairs needed with prompt performance of the work. Vehicle was ready earlier than originally anticipated. Work was performed at a very reasonable price. Additional effort made to insure customer comfort during vehicle drop off and pick, to protect vehicle and to insure vehicle cleanliness during and following service work. Highly recommend Scanlon Lexus service to other Lexus vehicle owners.

  Napoleon Galang
2 years ago
Had my 40K warranty and complementary recall and multi-point service check last July 2, 2021. The Service Associate (Bob Busch) was so courteous and very professional. He will give you all the satisfaction and excellent confidence that the services scheduled will be done accurately and efficiently. He estimated the long job for the recalled fuel pump, multi-point and scheduled services to be up to 3 hours. He gave me a loaner 2021 Lexus GX470 so I could go around shopping while waiting. He called me after 1:56 Hrs and the job is done! I was not even done Costco shopping nearby. The service crew, technicians are amazingly efficient. Last but not the least, my NX300 F-Sport left the dealership with full tank of gas (I checked in with empty lights on tank!). Also, the other service crew helped us transfer groceries and water from the loaner car to mine. I will always recommend Scanlon Lexus for best priced Lexus and amazing services!!!

  Allen Dunn
2 years ago
It was time to buy My Wife a new Lexus. She was happy with Her is250 but wanted something a little bigger. Upon visiting Lexus Dealers near Me We were not satisfied with the Salesmen or their interest in Us. I made a quick call to Scanlon Lexus and asked for Gary Behnken. Having worked with Him in the past I knew He would treat Us very Professional. He would not disapoint. He had the car We wanted in stock and took care of everything. The Staff at Scanlon was very Professional and answered all questions. It says a lot about the Dealership and Gary Behnken when a past customer flies 1300 miles to purchase another car. ps. I was really looking forward to the road trip home to get to know My new car and got 36,7 mpg.Allen Dunn

  Mike Horrell
2 years ago
Scanlon Lexus provides world class service to their customers. I have over my lifetime experienced dozens of car dealers and service centers across the country and I personally rank Scanlon Lexus among the top three and would strongly recommend them to my family, best friends and anyone and everyone with an appreciation for attentive,sensitive, and results driven service personnel.These people individually are champions and obviously managed by champion leadership.Glen Conway, Service Advisor demonstrated that level of professionalism representing his company on my recent service visit.Thank you to Glen & Scanlon Auto GroupMike Horrell

  Frank V. Cardone
2 years ago
I brought my new, used car in for a fuel pump refill and had to run the tank down to the half way mark. When I picked the car back up they filled the tank for me.The service at Scanlon has always been great. Glen Conroy, me service rep is a pleasure to deal with.I have been using Scanlon for several years now. Their pricing is fair, they do what they say they are going to do. I always get my car back when promised. I wouldn t service it anywhere else.

  Andrea Flavio
2 years ago
We LOVE our new Acura RDX! The customer service at Scanlon Acura is top notch. We had the pleasure of working with Joanne. She made our car buying experience fun and easy! Not only does she go above and beyond to make sure you re getting exactly what you want at the best deal possible, but also gave us some great laughs with good conversation along the way. I ve never had such great customer service while buying a car. She even followed up a couple of days later to make sure everything was good. I will definitely use Joanne in the future for any other car purchases and will be recommending her to all my friends and family!

  Paul Buchanan
a year ago
Our purchase of a new Acura MDX from Scanlon was the easiest and best experience of buying a car we have ever experienced. Our sales agent Samuel Oris De Roa was not only experienced and knowledgeable but non pressuring to work with. Grant La Frinier was extremely helpful to work with as well. We would highly recommend Scanlon Acura to anyone looking to purchase a new or used car.

  Christopher Cook
2 years ago
As a loyal customer of Scanlon and my favorite salesperson Gary Behnken for almost 2 decades I have personally purchased over 8 vehicles both new and used. I can't speak highly enough in regards to the facility, products, and services. They have gone above and beyond to provide excellent service for myself and my family. This is why we continue to do business with Scanlon as our family continues to grow and our needs change.

  Mike Russell
2 years ago
My advisor was Gary. This is the second RX I have purchased from Scanlon Lexus. One of the reasons for the second RX was the attention shown to help you with all aspects acquiring a new car. The support and follow-up is very good. You really feel that Gary is not there to "sell" you car, he is there to help you acquire the car you want. This guy could turn into a good friend.

  Michelle P.
3 years ago
Always great service at Lexus.. Bruce Hartman is truly the best! He has been my service guy for 13 years. He's professional, honest and it's always a smooth process each service visit. I'm usually pressed for time and he has me in and out. Thanks Bruce for 13 years of amazing service at Lexus!

  Carolyn Payne
2 years ago
Lexus is consistent in providing excellent service. My service advisor , Glen Conway , is very efficient and knowledgeable and professional. The facility is immaculate and all are so pleasant. Don t hesitate if you need service.

  Andy Potts
2 years ago
We have been long time Lexus customers. Drew is the very best at what he does. He is a true professional that always works hard at finding us the right vehicle at the right price. Thanks Drew and Lexus for all the great years!

  Jean Cogan
7 months ago
Brandon at Scanlon was great. Very attentive, helpful and knowledgeable. Good guy. Felt like working with a friend.

  Marie A Modic
2 years ago
This morning I had a 7:30 appointment at Scanlon Lexus. At 7:25, a staff member came out to take my information. At 7:30, the doors went up and I drove my car into the garage. I was ushered in to my service rep's office who reviewed my mileage and detailed the required service, giving me an estimate. He directed me to the waiting area where freshly-perked coffee and snacks, along with several TV's and comfortable seating, were available. At 8:45, my service rep appeared, informing me that my car was ready and completed for $25 less than his estimate. He also recommended a nearby body shop to take care of a minor door issue I had discussed with him. At 9:15, I arrived at the shop. By 9:30, the shop estimator explained how he could resolve my issue. At 9:50, my car was ready with the issue taken care of, for no charge. I was home by 10:15. What a pleasant morning!

  Leslie Hawley Bruggeman
a year ago
Purchased 2022 RDX today from Jesse Sellers after my 2020 RDX was totaled by Hurricane Ian. Jesse was there for support , direction and questions before the sale, kept me updated and made the sale possible. 1.5 hours in and out seamless process thanks to Jesse! Scanlon Acura lucky to have such a great representative in Jesse Sellers.

  Tony Romanovich
2 years ago
I heard dragging and bumping noises under my car at slow speeds and called Bob Bush in Scanlon Service. He said to bring it in that afternoon. When I arrived Bob jumped in my car and said to take it around the block. I had gone 100 yards when he said to go back to Scanlon as he had heard it. When we got back he gave me a loaner and sent me home. An hour later he called to say they found a loose under panel and would have it fixed shortly. I returned to Scanlon to find it fixed and Bob Bush personally delivered my car so I didn t have to wait. Excellent service from a real Pro , Bob Bush.

  Amber Reyes
2 years ago
My husband and I, in our 30ies, drove lots Friday casually searching for our potnetial new car. Driving and getting out of the car at several high end lots, Mercedes, LandRover, BMW, not one person left the sales office to come and speak with us. As soon as we got to Lexus, we were immediately greated. Sales gentleman Ian Paton was excellant. He was knowledgable, and had no hesitation even taking a car out of the show room (which is the one we purchased) to take us for a test drive. We were very happy with the trade in value, the service and the quick easy process of getting the loan. Jerod Kessler, the lending/business manager, was quick, friendly and professional. Both ment worked with us diligently and has no reservations assisting us in getting a vehicle I look forward to working with Lexus throughout the service of the vehicle.

  Dennis Bennett
2 years ago
We just purchased a beautiful pre-owned Toyota Prius with the help of Wagner Brenes. I have never met a sales professional as helpful as Wagner! He was not at all pushy as many car salesmen are. He was very professional and courteous and answered all of our questions and concerns with clear and concise answers. I was pleased with the efficiency of the Scanlon team as well. We will be back for our next purchase.

  Ranee
a year ago
My son purchased a certified Acura MDX from Todd. The deal was easy and fun. Grant in finance was awesome. No pressure, just alot of fun and great service.

  Nicole Herbst
2 years ago
My family has been purchasing cars from Drew Williams, at Scanlon Lexus, for 22 years. I finally needed to buy a vehicle, and knew I could trust Drew to take care of me like family. He found a terrific van for my newly acquired 7 person family, exactly in my budget, and didn t push me toward anything else. It was the last night of the month, he stayed late, and specifically told me it was alright not to buy it. It want even low pressure sales, it was no pressure understanding.I bought it and don t hold it against him, but I can finally take my mother-in-law everywhere I go!Go see him. I guarantee you ll be happy you did.

  Gee Plaza
3 months ago
Horrible service, Shaun V. And JayAre very rude and unprofessional. Will definitely not use again and will never recommend this company to anyone.

  Roaming with Joni
11 months ago
Todd Rogers was very knowledgeable and made me very comfortableas a single female shopper! I am very happy with my new car, thabk you Scanlon and Todd!

  Emery Esse
2 years ago
I have always received an honest diagnosis, estimate, and great pricing compared to any other Acura or Honda dealer I have been to in the past. We now Drive the extra hour just for the great service and honesty we get at Scanlon Acura. Best service department from Florida to Michigan. Just outstanding!Emery Esse

  Aaron Wener
2 years ago
This is my second review on here. But that is because I had to go back for one small issue, glass repair is all. But I worked with Ian Paton in sales and he got us in and out as fast as possible. Ian was real professional and we appreciated that.Michael Peterson processed us and was so personable. Scanlon really exceeded expectations.

  Steve Scheff
3 years ago
We very recently leased a new RX350 at Scanlon Lexus. Brought vehicle in today for window tinting. All service personnel were cordial and well informed; everything was handled expeditiously. Well done...and thanks!

  Tommi Prue
2 years ago
Awesome service every time. This time they squeezed me in ahead of my scheduled appointment. Clay was friendly and took the time to explain things in a way I understood, and Jerome took fantastic care of my older car.