Rechtien International Trucks and Idealease of South Florida

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KC MARBLE & TILE
a year ago
worst company do not buy from it that sales are not honestwe bought a forklifgt $30,000 and sales rep told me that if anything is wrong in the first 30 days they will fix it , and after a week all seals gone and later i call them and they said i need pay $ 3900and they told they wont be responsable later they told me we will be 1/2 price .

  Alan Hall
2 years ago
Had my tractor towed in on Monday 4/4/22 with a problem and was told they couldn't look at it until Thursday or Friday.so we got our driver another tractor so he can make his DELIVERIES to sc,nc and new York. this was very costly for us based on what they told me.I call on Monday to see how our tractor was doing 4/11/22 was told our tractor was done on Wednesday 4/6/22 and know one let us know it was done. That info would have saved us a lots of money .I'm not happy with their communications with us.

  Jesse Warner
2 years ago
Dropped a truck off April 29th for an ABS module issue causing an alarm to go off. They replaced a $2700 part 7 months ago causing this problem. Called them on May 6th to find out they have not even looked at the truck yet and got excuses about how they are still looking at trucks that arrived days before ours, but then I see reviews on here about someone dropping off an RV on May 3rd and getting it back on the 6th. I was hoping that since it was not Wallace anymore something would change, but this has been a problem with extremely slow service for years. The new management clearly isn't any better than the old, assuming it even changed with the new owner.

  Dana Lee Gibson
6 years ago
I try and be fair, always, but my experience with Wallace International has not gone well. I am not mad, just very disappointed. I took my bus there for an oil change. They said it needed a water pump and carrier bearings. I said fine, fix it.Getting it home it stalled and acted funny. When I got home I found the radiator was VERY low on coolant, and it was throwing coolant related error codes. I find loose hoses, loose brackets, a foot long chunk of rubber hose left in the engine bay. When they removed the nose they broke the mount on the driver's side nose mirror (which now shakes like mad when you drive it). They removed, or knocked off my code reader and now the screen is messed up.I asked, several times, specifically for them to change the water separator filter in the fuel line - they didn't.I asked specifically for them to replace the upper and lower radiator hoses - they didn't.BOTTOM LINE:With so many things either not done, left un-done, and broken, I just don't trust them. I now have to check everything they did, every nut, every bolt, every clamp. How else can I be sure??As I said, I'm not mad, just very disappointed I was hoping Wallace would be a trusted place to take my bus.UPDATE:John from Wallace Service came by the house, was very nice, topped off the coolant. I explained the issues, he looked over the bus, John was very professional. I upgraded the review from One Star to 3 stars.

  Joe Grosse
4 years ago
Horrible! Lost a week of productivity. Towed in for a starter after hours on Friday. Provided keys at 8 AM Saturday. They did not look at the truck until Wednesday. Ordered part but didn t install it Thursday then low and behold a new issue is discovered during test drive on FRIDAY. Again order parts, installed on Monday and returned the truck Monday close of business. 9 days for a starter issue. Avoid this dealership if at all possible.

  Jacob Trudeau
a year ago
They do not help you in anyway once the sale is complete even for a new unit. OEM's should add more dealerships in Florida.

  Nick Gipson
6 years ago
Do not buy here period! I bought a truck (Clean Cut movers) and a competitor of mine (Nash movers) bought a truck here at the same time. We both got screwed and were given the same line. Guess what? We are eating 10k in repairs. I have met 4-5 other companies who have been screwed by Doug the salesman. You made the wrong enemy bud. I gave you many chances to make it right, with it partially coming out of my pocket. Now you will see what it will cost you.

  Tracy
2 years ago
Will be determined on when I get truck back. I represent a very large company and I promise them prompt professional service to keep our trucks moving. I am giving you the benefit of the doubt. I will delete this negative and put positve if it is earned, Thankyou very much.Continued from above: On truck above they got back to me in a timely matter.However when I didn't post a comment on another truck, they forgot about my truck sitting in their parking lot for 3 months.

  Michelle Guevin
2 years ago
Wayne Baldwin did an exceptional job getting us up and going again in our RV. Brought it in on a Mon. and picked it up Thursday by mid day. Those that own RV's know this is a triumph. Great job international!!!@

  August Dacosta
4 years ago
If you want to spend 10x the amount you should pay then this is your shop. I was told my AC needed 3,000 dollars of work done, after I say it was too high then they come down to 2400. I bring my truck back to my shop and it only needed 500 dollars of work done. These people are crooks beware.

  Billy Sanchez
8 years ago
.. (AVOID THIS PLACE)By far this is the worst place to take your truck I have a prostar and have had multiple issues with there service department the owner can boast all he wants about his staff but truth is his staff is rude as far as service department goes nobody there has a clue what or how to even fix a truck went in for them to fix my regen system said it was all good to go went to maine and had to do a regen and it didn't even work called there service department and was told to take it to the nearest shop iam like no this should have been fixed when it was in there shop I paid over a 1000 that day for crap! AVOID THIS ESTABLISHMENT AT ALL COST!!!!

  Rick Penner
8 years ago
As the owner of a trucking company, we need to keep our trucks in top notch condition. We always have Wallace International service our trucks. They are very professional, and has always been honest about what's wrong. I would highly recommend them.

  Wayland Lauterbach
8 years ago
As Operations Manager at a local Recycling Facility I purchase Cummins parts, Fleetguard Filters and Bartteries. I don't have time to shop around and chase after repair parts. With ONE call I get Fast Friendly Service, a good price, and free delivery usually the same day. This includes parts for OTHER brands and Off Road Construction Equipment. Give them a try!!

  XxHoney._.LemonsxX
8 years ago
Should be Zero....had A/C fixed in April 2015, went 5 weeks and it failed again , I dropped off my truck on 6/19 and it took them three weeks to get parts and get it together ........last time they didn't even call me for two days after the truck was completed........ posts above are on point , you call Lenny and know one knows what's going on with your truck...God Awful ......

  A K
3 years ago
Terrible customer service, didn t want to help me find a part number because I was there 10 min before closing so they decided to tell me they can t find the part number , from one of there trucks, I did provide my vin number , obviously they just wanted to go home faster and that s why they didn t help me with anything.

  Rick Thomas
4 years ago
I dropped the truck off in fort Myers and they provided me with a ride back to Bonita springs free of charge. Good customer service in my opinion.

  William Cowardin
3 years ago
Very friendly and efficient, was told by other shop atleast a 1 week wait to change a starter,this place got me in and out in a day...

  Bridget Saunders
5 months ago
Horrible that s all I can say

  Reidel Cardoso
2 months ago
Good for international prices

  Bobby Dugo
5 months ago
Great people and very helpful

  James Villena
6 years ago
Bought parts and service was excellentBob parts specialist was extremely helpful. Found parts even for an 1988 Dt466 internationalThanks for everything.

  brandon mcnabb
9 years ago
By far the worst dealer I have ever dealt with! I can by parts for half the cost at another dealer across the state! The staff is rude and uninformed. I refuse to deal with these people!

  tripp carpenter
3 years ago
I got my parts fast, thank you, But your parts are very high priced.

  Kirk Bond
4 years ago
Great customer service in the parts department. Part was in stock was in and out in 10 minutes

  Michael Cline
4 years ago
Couldn't find out issue with truck.Went somewhere else and it took five minutes to figure out a fuse problem.

  Jeremy Kuntze
7 years ago
Really great company. Always easy to reach and they always take care of me.

  Michel Fernandez
2 years ago
I can't find part here .international is terrible keeping part for older truck

  Jorge Orley
5 years ago
The most overpriced parts in all Florida international dealers, always above 40 to 60$ and more difference to other international agencies

  Bill Brockhaus
5 years ago
Bubba went above to get me the freezer truck I needed. The truck was clean and very well equipped.

  Rene Rodriguez
2 years ago
Amazing ppl.Bob in parts always come Through