Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Edina Kyatuha
2 days ago
Avoid this shop at all costs. The older lady at the front desk was extremely rude and very disrespectful when I visited this shop. Bad customer service and customer support. You ve been warned. Look at the other bad review and watch yourself.
Donna Rutherford
a year ago
My husband and I were visiting from Maryland. Our 650 BMW coupe broke down in Florida, not once, but twice in 5 days.Gil, the head mechanic at Prestige was phenomenal.He literally sat down with us and showed us the diagnostics and then explained all our options. At one point, we discussed taking the car to CarMax and selling it. Gil assisted us with that as well. Our issue was that the car was running fine one minute, then over heated within minutes. What impressed us the most was Gils honesty. He said he did not want to make an educated guess because he knew the distance we needed to drive back to Maryland. Instead he offered to keep the car and test drive it for us until he could replicate the problem. Within 24hrs he called us and he was very excited to tell us he was able to confirm what the issue was. Unfortunately, we were in a time crunch to leave Florida and Gil was aware of that. He repaired the car within a few hours late on a Friday afternoon at no additional cost than the previous quote, so that we could leave Florida on Sunday as planned.I can't say enough good things about this man. It's incredibly refreshing to meet a man in this industry with such a remarkable level of integrity and character. The entire staff went above and beyond to help us. We are very grateful to these people...highly, highlyrecommend this company!
Jaime Kanashiro
a year ago
The older lady at the front desk was beyond impolite. For a water pump replacement, I was quoted (over the phone) $2,050 total taxes included Now, when I went to pick the car up, the older lady at the front desk, presented me a bill for $2,183.03, I very politely and calmly told her that the shop foreman quoted me $2,050 total with taxes included, and OMG I was not expecting what happened next; she became angry, and just like that, she started yelling at me that she is the owner and they always quote with taxes excluded, she kept yelling; I m the owner and we are not discussing this! I couldn t believe it, all of the sudden she started yelling, it made no sense to me but, I was able to remain calm and I was thinking to myself; this lady got some issues, this is behavior is not normal, she needs some anger management counseling! I will never, ever come back here. I can t believe these people stay in business they will overcharge you as much as the dealer and the owner is completely unprofessional. Shame on you for providing the most disgusting customer service! Shame on You Prestige Foreign Cars Repair!
Mike Lewis
a year ago
Check engine light on my 2018 BMW X3 M40i, was able to get scheduled quick (BMW dealership was two weeks out) Gil checked it out and got me back on the road in an hour. Very knowledgeable and customer friendly. Will definitely be back for regular service on my BMW!Service: Auto emissions testingService: Auto emissions testing
J Rae
2 years ago
A great service experience. The service manager was extremely knowledgeable and took time to explain in easy terms. The appointment was set, on time and a 1/3 the cost of the local Mercedes Benz quote. Great service is hard to find and they exceeded all expectations.John R.Service: TransmissionService: Transmission
Thomas Patterson
5 years ago
I have been going to Prestige for about 8 years. I have had several Volkswagen TDIs and it takes a highly trained and competent person to properly maintain and repair modern Diesel engines.Gil is professional, very knowledgeable, an excellent mechanic as well as honest. The work is always done correctly the first time and at a reasonable rate.I highly recommend Prestige without any reservation or hesitation.
PAIGE MILES
3 years ago
A nightmare of an experience - don t do it - don t waste your time or money! This business is unprofessional and the owner is psychotic. The mechanic is nice and friendly (and honestly if he was the owner, I wouldn t be writing this) - but he s not - his mother in law is- who I never really saw, except once when she decided to yell at me about something the mechanic and I had already discussed (yes, she was angry and without cause). What happened? We repaired a few coils on our BMW and halfway down the street after paying and leaving, it stopped working (another coil) so I had to go right back and get it fixed - I knew I would have to pay for more parts but of course no labor fees again because I had just paid for labor 30 min ago - However, this mean woman brings it upon herself to start yelling about labor fees while I m sitting in the lobby, how if that happens again there will be another labor charge no matter what - at which point I m floored because (1) why was she being so rude and yelling at me (2) who are you because I just talked to the mechanic, who s doing the work, and everything was fine, no drama (he never mentioned charging again for labor, he actually said I m sorry you had to come right back) and (3) where is your customer service? Her behavior in those moments was atrocious - but after the mechanic, her son in law, apologized again - I decided to let it go, maybe she had a bad day or didn t know the mechanic and I spoke... (I actually asked the mechanic to step outside and questioned why she was being so mean to me, he said sorry again and I went back in to finish paying) - BUT the next part is why I m here reviewing the entire experience - after the last repair the mechanic told us we had a few more coils that may need repair - and we hoped to get that started last week, so we took the car to the shop for an oil change on Wednesday - they did it - then he said they had to order the parts for the coil repair and would call when everything arrived - well they called today, only to say they won t work on the car anymore because of the last time .....well, you could have said that before we did a $108 oil change with you a few days ago - because no one wants to spend their hard earned money at a business that (1) has a owner who likes to scold customers 2) overcharges (3) lacks accountability (4) and is now refusing to repair the other coils because of the last time Did she mean the time last time we had it repaired and had to come back within minutes to fix it again, that time? The last time when she was rude without warrant? That time? Shame on Prestige for this unprofessional behavior and shame on us for trying them again after knowing the owner was off. If you re in the Fort Myers area, visit Performance Motor Werks on MLK - no lady behind the counter yelling at customers, better pricing and real customer service!
Rex Rogers
3 years ago
After a family members strong recommendation to visit Prestige for all of the maintenance on my BMW 335i I was very pleased with my experience. Professional service, fair pricing, and you can ask them anything and they will provide you with an honest answer. Will be returning in the future.Services: Air & cabin filter replacement, General repairs & maintenance, Engine repair, Air conditioning, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Engine repair, Air conditioning, Oil change
USMC 3/7 Wpns. Co.
6 years ago
Just moved here from out of state was in Florida for less than two weeks before I had a problem with my 04 BMW. I had a great mechanic back home that I trusted and was worried about finding a new one. My old mechanic told me what questions to ask my potential new mechanic P.F.C. answered all questions correctly also they use all OEM Certified Parts which is very important. When I arrived they gave me a no BS assessment on how long it would take to get the repair done and the cost. They were quicker getting it done then they said and had me right back on the road. Very friendly and knowledgeable staff I will definitely be back in the future for all my vehicle maintenance and repairs.
Robert Zajkowski
4 years ago
This is one of the best mechanic shops in ft Myers. Gil,the owner is one the very knowledgeable, ACE certified,Car imports mechanic. He literally knows everything there's to know bout cars.education and knowledge takes time and money,and mechanic time,labor and price is money. This place does great work,with pride. They know their trade.enjoy.
justsomeguyinflorida
13 years ago
Had an issue with my '83 Mercedes 240D, a motor mount disintegrated and was causing insane amounts of vibration. I took my car here after an over the phone estimate which was very reasonable, they replaced both motor mounts and the old diesel rides smooth as butter, just like a new car again. Thanks much for the great service, I will be back if I need a mechanic again!
Bailey Veloz
8 months ago
Carol who is on the phone is very rude. After I asked her one question she started yelling at me and hung up the phone. VERY UNPROFESSIONAL, HORRIBLE CUSTOMER SERVICE!!Service: Engine repairService: Engine repair
Taylor McDonnell
2 years ago
They do an awesome job and Gil is one of the most knowledgeable euro mechanics around.
Tritel Concierge Medicine Dr. Paul Tritel
6 years ago
Gill is honest, hard, working, and excellent Nd what he does. He doesn t rip you off like the dealers do
Gabrialle
8 years ago
Just called for a quote, the man that answered the phone was rude and short with me. I don't know a lot about cars and just wanted some help. WILL NOT BE CALLING THEM BACK!
Lyndol Shreve
4 years ago
I have been going there for years. They are one of the best...they are very honest and won't RIP you off like almost like all the rest...
Mitch T
a year ago
So called manager I spoke with was a complete A*****E
Jeremy Minnick
5 years ago
Quality work.
Jeremy Minnick
3 years ago
Great service