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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kristen Lindelow
a month ago
Fast, professional service. I stopped by with a slow leak in a tire and in a very short time, my truck was ready. The staff were polite and professional and the price was great. Highly recommend this location!
Michael Masaitis
3 days ago
Spoke to two different people over two days, gave the tire information I needed which are not rare tires for my 2021 sedan. Both times they took the information, stated they'd look to order and call me back. Never heard from either, opportunities for management/leadership improvements at this location as this is not normal for Pep Boys.
Lourdes Amil
3 weeks ago
Made an appointment online and arrived early. I waited an hour to be told my oil plug was stripped and they would not complete the oil change. This is doubtful since my hometown mechanic did the last oil change and did not advise me. Instead they quoted me over $900 for a replacement oil plug and pan. Pep Boys let's me down once again. I took it to Valvoline...Oil Change completed with a Smile.I Don't Recommend This Pep Boys Location!***UPDATE***I got a call from Customer Service. They left a voicemail asking me to call back. I called back 2x and left a voicemail. To date no-one has called back or offered a resolution. It looks good on Google Reviews to respond but no real follow through. Pep Boys Doesn't Care About Their Customers!
Ivette
5 months ago
I recently visited Pep Boys for new tires, and I must say, my experience was nothing short of exceptional. The team at Pep Boys, led by Juan and Marco, delivered an outstanding level of customer service that truly exceeded my expectations.From the moment I walked in, Juan's expertise and willingness to explain every detail of the repair process put me at ease. His clear and concise explanations helped me understand exactly what was needed for my car. Moreover, Marco's exceptional assistance throughout the entire process was invaluable. He went above and beyond to ensure that my car was taken care of promptly and efficiently.As a woman, it can be daunting to step into a mechanic shop, unsure of whether you might be taken advantage of. However, the team at Pep Boys completely shattered any concerns I had. Their respectful and helpful demeanor made me feel genuinely valued as a customer.I am beyond satisfied with the service provided by Pep Boys and their remarkable team. I have full confidence in their expertise and will undoubtedly return for any future car needs. I highly recommend Pep Boys to anyone seeking reliable and trustworthy automotive services. Thank you, Juan, Marco, and the entire team, for making my experience a truly pleasant one. 5 stars all the way!
Grief Tactic
a month ago
Had an appointment at 230, FOR AN OIL CHANGE, car wasn't ready for pick up until 4:21. Side not they put my windshield wipers were good on the checklist so they obviously didn't check because my wipers have 6-12 inch strips flopping around and the ends of the wipers are just exposed metal....
Marissa Hoover
4 months ago
The customer service here is awesome. I had a flat and needed a replacement. They replaced it and balanced it, noticed I was missing a bolt in my breaks, offered to show me (I believe them as it s not an expensive part and things were squeaky) They didn t have the bolt so they called and got one delivered ASAP and put the bolt on very quickly and with the utmost professionalism. They were relaxed, professional, kind, informative, and communicated very well via text and in person updates. I had been here 1 other time. That was a great experience as well. 100% will come back.
Survivor
a month ago
The fact that the manager was screaming in the back after advising me nicely work required on my car was disconcerting. I think the worst part was the filth of the waiting area the general customer area, and the women s bathroom. Juan at Check in was amazing.
Lin Wolf Lovo
a year ago
Excellent customer service and a great price from this Pep Boys.I had 4 tires put on my car today.I got a flat tire and didn't have a spare so I had it towed to this location. I normally go to my home store in Leesburg that Mr. Dave runs. I had some initial worries but Mr. Evan gave me the best deal and was professional. He made me feel comfortable and I felt safe.As a woman, you can never truly know if the prices are too high or if they are doing what is right but Mr. Evan took care of me. I recommend this store.Very pleasant experience!
Gilbert Watkins
3 months ago
I went to this pep boys and dropped my car off at noon (20Jan 24) for an oil change and two new tires with an alignment (my car still drifts to the left) why did it take until 6;47 pm before my car was ready it should not take 6 hours for that so either the tech is incompetent at his job or they were holding my car for some reason I will not be going back here ever again. If I could make the rating lower, I would.
donna golub
a month ago
Got an excellent deal on my tires!! I picked them out online and scheduled an appointment snd it was done quickly with no hidden costs. Awesome!
Shonuff
5 months ago
This is the most unprofessional, unorganized establishment that I have experienced in a very long time. I scheduled my vehicle to be serviced on 3 separate occasions within a two week period. I should have went somewhere else the 1st time but I wanted to give them the benefit of the doubt. Each time I delt with someone different but received the result. All I asked for was an oil change and tire rotation. Each time I scheduled an appointment, went to the facility and they didn't stock my filter. Rescheduled each time and each time they forgot to order my filter. Huge waste of time and energy with Pep Boys... Never again!
Yalitza Nieves
5 months ago
Our experience was amazing!! This pep boys is hands down the best and fastest we have ever been to... and we have been using pep boys for our tires for over 10 yrs from NJ to FL and this location was super fast super attentive and even made sure my lights were in working order to top off my whole new tire service!! Thanks soooo much!! Def going to be coming back here
Karen Yanik
a year ago
Absolutely one of the best experiences with ANY shop I've ever dealt with. Fun environment. Quick service. Great at explaining things to you. Not everyone is a mechanic. Very reasonable prices too.
Tommy Whatley
2 months ago
They always have special savings each week. Join their email club and get their pep boys credit card for even more savings. Brought my Hyundai ionic in and got 30% off an oil change.
Tina Hodges
5 months ago
My Prius needed the brake booster replaced. I called and spoke with Juan. I explained I had spoke with Phillips Toyota because they recently replaced my brake pads and was told what the problem was. I took it to another repair shop and they confirmed the problem but couldn t work on it because it s a hybrid. Juan assured me his mechanic was more than capable and had just worked on another Prius.I dropped it off on Tuesday and picked it up Thursday. My car is fixed and saved about $1100!!Thank you Juan for your outstanding customer service!
Abby Gotfraind
6 months ago
Had to bring my car in 3 times first time they gave me two new tires and a new wheel barring. Went to work next day realizing the two tires they gave me were flat. Brought it in next day for them to say nothing was wrong and they just put more air in my tires (could ve done that myself instead of waiting an hour for it). A day later, once again, my tires were flat. But this time completely flat. I had my dad bring my car in to get it fixed because i was very frustrated with how this was going. Marcus was only one who gave good customer service so thank you to him. Other than that, very disappointed with how many times i had to bring my car back in.
Navi Shadeslayer
6 days ago
They are always so helpful and informative. Thanks, Nick for always taking good care of my vehicle!
Julie Brock
a month ago
Personnel was very respectful and accommodating to my client and myself. They made doing a long distance purchase easy.
Stephanie Jones
6 months ago
I have been traveling for work since 2018, that said I started going to Pep Boys to get my car serviced since they are nationwide and were recommended by a friend. I have been bringing my car to the location in Eustis, FL for service since I moved here in early 2022. This past week I had a tire blow out and Marcos and Isabel did an outstanding job getting me back on the road. Thank you again (as well as your team in the back) for taking such great care of me, it is so appreciated!!!
Colleen G
4 months ago
I've gone to Eustis PepBoys for 11 years. They give me a good review of my vehicle's repairs and maintainance, for my safety and dependability.
Steve Robinson
3 months ago
Have been using PepBoys in Eustis Florida for the last 10 years. Personable, Professional, Courteous and Efficient. Prices are reasonable and thoroughly documented charges.
Ray Levron
4 months ago
Totally satisfied. They were finished much faster than they told me. Brakes are performing excellent.
Greg Schaeffler
2 months ago
Just went in for an oil change but I know my truck is a pain to work on. It's old, ultra rusted. Took a little bit but the job got done. I appreciate the work
christine rothe
9 months ago
Evan and the team did a great job on my car. I knew I needed new tires but didn t think I could afford them so I only brought my car in for an oil change. Not only did they confirm how unsafe they were, they helped me get a coupon so I actually could afford the set. I feel safe in my car and didn t totally break the bank. Thank you!!
Sheree Watson
7 months ago
If I could give this establishment 100 stars I would!!! They went above and beyond the call of duty. Cam and Anthony are the absolute definition of customer service!!! I had 2 tires blow out a little but up the road from their shop when I called and explained what was going on Cam offered to ask the techs if they would be willing to come take the tires off, and bring the car and myself back to the shop. About 5 minutes later Anthony arrived and had the tires off before I knew it. I was back on the road in less time than it would have taken me to get the jack and spare tire out of my trunk. And they did it all with a smile! I will recommend them to anyone who will listen!
Robert Goudin
2 months ago
Came in with a check engine and traction control light on, scanned and got a P0010 code, needed a VVT CAamshaft oil pressure solenoid issue bank 1, had both left and right solenoids replaced at same time as a pair. Anthony the tech did a great job and runs like new again. Marco and Juan were also great and very helpful and are agreat asset to Pep Boys Eustis shop and I thank you also very much! All three treated me like family,and took great care of my 2013 Tacoma and I ,thank you to the best Team .Bob Goudin,Eustis,Fl
Camille Bowden
8 months ago
We were on a road trip about 5 hours from home and our truck had a major break issue. We took it to Pep Boys as a last ditch effort to get it fixed so we could make it home. On a Saturday afternoon they made time for us, fixed our truck, and were extremely kind the whole time! They made the best of a horrible situation and we were able to make it home!
Erica Martinez-Atabei
5 months ago
Thank you, Marcos at Pep Boys in Eustis, FL for your courteous service and professionalism! You quickly helped me out of an unsafe bind with my Tire Pressures during stressful driving conditions.
Ray P.
5 months ago
Great friendly service, They are quick, very helpful and informative. I've used them twice and both times they provided me with same service. I will use them again.
Candace
6 months ago
I really needed some help with my flat tire and the guys there was so helpful. They didn't try to sale me anything else and made me feel like I wasn't dumb for not knowing anything.