AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tori Boyer
2 months ago
Jeff F. was extremely helpful to me and my friend! We had a car issue driving home and he went out of his way to make sure it was taken care of in the safest way possible. He showed great kindness to us and we appreciate him so much!!! He deserves the world!!! Best Auto zone I have ever been to!!!

  Melissa Mari
a month ago
This review is very basic, but I wanted to compliment the professionalism and quick service provided when I stopped into the store for windshield wipers.Michael took the time to explain the different types of wiper blades and made sure to check the exact part for my vehicle. There were other customers and it appeared to me that he addressed each of us in order and was efficient and friendly. After making sure all other customers were set, he did go outside and put new wiper blades on.

  Gracie Goetz
2 months ago
My friend and I were stranded on our way home and Jeff from auto zone saved us! I couldn t be more grateful! He was so polite and helped us out, we would be clueless without him. God bless Jeff!

  Kejsi Shuaipi
4 days ago
Came here because my battery died and was dreading getting a new one, but Felix up front was the best! He made it happen so fast and easy, even helped with fixing a problem under my account. Such a great guy and knows customers are first.

  Peter Fox
2 months ago
My recent visit to AutoZone turned into a spectacle of disrespect and disregard for basic customer courtesy, all thanks to the abysmal behavior of Michael S., the so-called parts assistant sales manager.As I patiently waited my turn in line, Michael seemed more interested in playing favorites with customers who hadn't even bothered to enter the store yet. It was baffling to witness him in the parking lot, entertaining customers like a used car salesman, while those of us who had dutifully queued up inside were left to stew in frustration.This flagrant display of favoritism and disregard for basic queue etiquette left me seething with anger and disbelief. It's bad enough to encounter incompetence and apathy in customer service, but to witness such blatant disrespect for those who patiently abide by the rules is beyond reprehensible. Michael S.'s actions, or lack thereof, speak volumes about his complete lack of professionalism and basic human decency. And the fact that this behavior seems to be condoned by the likes of General Manager Abimael Vega only serves to underscore the toxic culture that permeates this AutoZone location.If you enjoy being treated like a second-class citizen and having your time wasted by incompetent staff, then by all means, pay a visit to the AutoZone at 10250 Acros Ave in Estero. But if you have an ounce of self-respect and value your sanity, do yourself a favor and steer clear of this den of incompetence and favoritism.Update 13-Feb-2024: Thank you for responding. Unfortunately, because of the way we were treated, my wife and I will never set foot in an AutoZone again. Despite patiently waiting in line, the "manager" chose to prioritize customers who arrived later from the parking lot and ultimately refused us service. This level of disrespect is completely unacceptable. It raises serious questions about the competency of individuals in supervisor positions at AutoZone and the standard of service AutoZone expects from their staff.

  Dave Gonczy
a month ago
Mike was awesome. Very informative and went extra mile with battery cables and cleaning up connection. Very impressed with his knowledge on options and he didn't try to sell me more than I needed. Great experience.

  Deb F
4 months ago
Auto Zone to the rescue on a Sunday evening at 5 PM! Battery was dead at the campus parking lot. Was able to jump but needed a new battery. The guys were extremely helpful over the phone and luckily had the battery we needed. Mike was fantastic, he changed the battery and tested the car and was out of there in no time. Highly recommend!

  Joi Simmons
a month ago
My son had an amazing experience with Mike. His customer service was top-notch, and thank you for keeping my son safe on the road. I highly recommend this store location to anyone looking for car products and excellent service.

  Reshina Warren
4 months ago
Mike was so helpful and went above and beyond to help me in the store! I came in for new headlights and he was so patient and helped me get the correct lights for my car. He also checked on us and made sure we installed them the right way.

  Gracie D.A
7 months ago
Wanted to leave 10 stars if possible to David that went above and beyond to help me with my last minute purchase during the hurricane Idalia.I was in Estero and needed to drive back to Tampa this Tuesday 8/29. It was windy, stormy and raining so hard...but David knowing that I would be driving to Tampa that evening didn't hesitate in coming out in the rain to swap the Windshield wipers for me. He got soaked...I felt really bad, but so grateful for his gesture. He saved my life and my daughters. We drove back to Tampa with no problems. No way I would've been able to drive in the storm with the wipers the way it was. So thank you so much David! I hope this company appreciates you and your services everyday, like your we do. Stay blessed! :)

  Stefanie Grambow
5 days ago
Great service at the store! Mike tested my car battery and replaced it. Very courteous, thank you!

  Tiana Stojicevic
4 months ago
This place had great service! I was helped right away, and Mike (who checked my headlight purchase out) was so kind to actually change the bulbs out so that my car was ready to go leaving Autozone! I appreciated the quick, enthusiastic, and efficient service out of the Autozone employees! Especially Mike! Definitely recommend.

  nataley B
4 days ago
april at auto zone was the most helpful person and eager to help me with my big problem i had. she helped me find the best solution possible and even came out to my car to make sure it worked perfectly. i couldn t recommend this place more! go see april!

  Iceecrossovers Gaming
2 months ago
Mike was a great help no problems at all got the corrosion off my battery and put a new one in free of charge. Highly recommended asking for Mike.

  Brandon Bowens
6 days ago
Mike was the nicest guy. Helped me change my battery and add coolant while explaining everything.

  Eli Ortez
2 months ago
I came in for a new battery today and Mike was amazing the whole way through! He walked me through the whole process and gave me some tips and tricks. I will definitely be coming back to this store!

  name
2 weeks ago
Had my battery replaced by Mike who works there, truly knows what he s doing and I d recommend his service every time. Great work

  Paul Meek
2 months ago
Jeff Fahey was incredible! He told me what was wrong from their code machine, sold me the parts I needed, and cautioned me on how to keep the spark plug wires and coil in the correct locations. Only took me about 20 minutes to fix my daughter s SUV. Amazing as we live in Plant City, FL but my Daughter is at FGCU where I did the repairs. He even checked on me as he was leaving work as I was doing the repair in the Autozone parking lot! That s INCREDIBLE Service!!!!! I now know exactly where to go to get parts for my daughter s SUV in the future! Thank you Jeff for saving the day for me and my Daughter! LTC Paul David Meek USAFR (Ret), Desert Storm Combat Veteran.

  Tanner Fried
6 months ago
My car battery died today and I went to autozone for a new battery. Drew was very kind behind the counter. Helped us out a lot. We then went back with the car after it was charged and immediately drew and Mike came out to help us. Mike then replaced the battery in about 20 minutes and was kind the whole way through. He did not accept the tip. Very nice man especially on a Sunday at 5 pm. Highly recommend if you need any help with your car and i am definitely going to be back if I need anything.

  GREG GRAHAM
6 months ago
Mike is a very knowledgeable and personable parts manager. I needed a light bulb headlight replacement for a 2007 Lexus. He not only located the correct part but he voluntarily installed it for me in the parking lot. A great experience for me and I gladly recommend Mike and the Estero store for any of your auto parts questions and needs.

  Patricia Immonen
a week ago
April went above and beyond searching for a product, calling a temp worker and getting it to the store close to me! Kudos to her and everyone else who helped the four times I went in! Merci beaucoup!

  Megan Foley
6 months ago
I went to AutoZone today to purchase coolant and new windshield wipers. Mike and Yesenia were very kind with helping me find what I need! Mike also helped me with installing my new wipers! Overall it was a very quick, painless, and helpful experience! Definitely coming back to this location for future needs!

  Emma Brandt
a month ago
Went here this morning for a dead battery and was helped by Mike, he was very nice and great. Was out of there s fast and quick!

  marcus7488
2 months ago
April is always helping. With big smile and never measured efforts to make sure we get all we need.I wish every store had a manager like April. Marcus VeigaGroup1 Auto

  Tom Gusmano
6 months ago
Always have had great service at this location, but tonight Mike went over and above. Just before closing time, he installed a new battery in my daughter s car. Thank you, Mike! You are insightful, kind and an excellent technician.

  Marie Lurry
5 months ago
Wonderful service at this store front. Came in for wiper replacements. Mike assisted me with identifying the correct size and very helpful installation instructions. Done in minutes.

  R OB
6 months ago
Dead battery on a Friday night. Called Estero AutoZone to confirm they had replacement battery. Jump started vehicle and headed to AutoZone where I met Mike.Mike was aware I was coming. He double checked year, make, model, engine size. Then visual confirmation of size and placement of existing battery. During payment he updated my new phone number in system so warranty would be tried to my profile.Mike could not have been more courteous or client focused as he quickly changed out the battery and had me on my way in less than 20 minutes.Thank you again Mike.

  Alan Murillo
2 weeks ago
Was helped by Mike today and I got to say he is nice welcoming guy if you are reading this Mike thank you!!

  Laura Williams
6 months ago
We had a battery that did not work and after getting it started we went to Auto Zone to get a new battery. They were so helpful. Mike came out to our car with the battery and installed it while answering questions. We had no wait and were on our way in a short time. Thank you

  Daniel Denis
3 months ago
I too was curious how an Auto Parts store could have a perfect 5 star rating suffice to say these guys are excellent. Stopped in and Mike was extremely knowledgeable and helpful.