Edgewater Garage Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mj Bixby
3 weeks ago
I really wish that I could say wonderful things about Edgewater towing but I just can t. My jeep burned down went up in flames and the police department asked me who i wanted me to have tow it and of course, being from Edgewater I told them to have Edgewater towing do it I was unaware that they would not allow me to remove the front bumper which is imperfect condition from the Vehicle after it reached their lot because they said it was against their insurance requirements that we could not touch our unbolt. Anything on the vehicle with that said, they would also not allow us to get one of their people who was working there to unbolted and hand It to us. My insurance company had no problem, but Edgewater towing dead so not only did my car go up in flames but a week later I was forced to have to make the trip to Orlando to remove the front bumper from the jeep due to all this I really don t think I can give Edgewater towing a very good rating . I even offered to pay the guy working in the lot to remove it for me He wasn t allowed to. This is very poor customer service especially when something traumatic is already happened to you and now you re forced to jump over more and more hoops to get help.

  Denise Kavanagh
a year ago
Receptionist was wonderful. She was doing the job of more than one person, but remained extremely professional. The gentleman (employee) helped me remove my personal belongings and my plate from the car. He was very helpful and I appreciate the time he took to help me.

  N M
7 months ago
I hired them for a heavy haul service, transporting a shipping container.Positives: They arrived when scheduled and didn't damage the container. The driver was friendly. Fair price.Cons: Only one con really, the driver had zero motivation to deliver to the spot necessary. They used a four axle truck, which is way larger than necessary for a shipping container. The driver claimed this was the reason why he couldn't get the container in place. I'm not a truck driver so I won't argue that point. However, he certainly didn't show any desire to figure out a way to drop it even close to where it needed to go. He ended up dropping it hanging out into the street. My property has two narrow driveways. The first one, which happens to be the widest, he rejected just driving by, never even got out to look. The second was his choice and where he had to drop it in the road. I've dealt with truck drivers a good deal and this driver gave up really fast. This is the biggest fault. He acted like he wanted nothing more than to leave the whole time. He was nice, but seemed very rushed. Considering that I was paying by the hour, there is no excuse for that. I would have been happy to pay for an extra hour or two just to have it in the other driveway, it would have saved me a full day of moving it myself. But the driver had no interest in even considering it.

  Aliyah Inosencio
9 months ago
Keith was very prompt and reassuring even after he had completed 5 jumpstarts today. He came right from home to save me from what would have been a disastrous beach day. He was the calm in the storm and his sweethearts really made me feel at ease. He has a very personable attitude and made us feel very welcome and not a burden in any way. If you ever call edge water garage always ask for Keith as he will butter you up with positive energy and a reassuring heart. I hope this review is the reason this kind hearted, lovely man gets the raise we all know he deserves. All the love to Keith and his son. I hope your McDonald s was good Service: Battery service

  TheTrue Scurra
a year ago
I got greeted from Jillian! She was amazing! I never had a car towed personally before! This experience was nice! Jillian was kind and quick to help me even tho I ve never done it before! It wasent too expensive either!! Nothing in the world today is like it was 4 years ago, and I appreciate business who still want business and who can be kind to their customers. Nothing is inexpensive in this day and age, what s important is who you choose to do business with:)Service: Car towing

  Heath Kindt
8 months ago
Jonathan is an awesome dude. He stopped last night on his way home from work to help me out. My tire blew out in the rain and I ended up in the retention ditch, could have been a lot worse than it was. After waiting an hour for the rain to stop so I could finally get out to try and change the tire, along come Jonathan. He helped me get out of a tough situation. The world needs more people like Jonathan, give this man a raise. Thank you sir! Will be using these guys for all my towing needs.

  Liz Rae
11 months ago
Arrived very timely, driver educated me on lots of tips that I had no idea my vehicle was equipped with, safety features I had no idea I had! Highly recommend very knowledgeable and professional hopefully won t need them again but if I do I ll certainly be a repeat customer! Thanks!Service: Car towingService: Car towing

  John Scribner
a year ago
Prompt, courteous and professional tow service. I requested a tow through State Farm's website and received a confirmation call within a minute or two. I was told the driver was minutes away. I then got a call directly from the driver confirming his ETA.Car was loaded quickly with a minimum of fuss and the driver was most courteous. Reaching home, he worked the car to exactly the spot I'd asked him to place it in - not easy with our narrow, curved driveway. Great job.

  Cory MG Rogers
8 months ago
This company is amazing they are helping us when we are in a bind And they're working with us On every step of the way I would like to thank Paula and nick For their awesome customer service and hospitality I would one hundred percent recommend using them as a tow company

  Stacie Gleason
a year ago
We had our RV break down and he was the only one that was willing to tow us. He had a nice brand new truck for towing heavy vehicles like ours. He was very professional, nice and easy to work with. Highly recommend him!Service: Special vehicle towingService: Special vehicle towing

  Shauntay Bowley
a year ago
I broke down on the side of the road at night, I put in my request with Edgewater Towing. I waited less than 30 minutes!!! Chris came to the rescue!!! He was fast, efficient, kind, and courteous. My car and I were safely delivered home. Many thanks!!!Service: Car towingService: Car towing

  Frank Vassell
a year ago
I believe Ms. Leslie did the best she could to get the car from the impound with our cheerful approach. They have a really antique neon sign out front with a seven digit phone number. Hope they do well in the business.

  Keyha Albritton
a year ago
Used this service last night for towing. Chris was very professional, helpful, and very nice. He went above and beyond to help us. GREAT SERVICE! Thank you Edgewater Garage, highly recommended!Service: Car towingService: Car towing

  Giovanna Garcia
2 years ago
Wonderful service. I am from out of town and needed my car to be tow. The driver was very accommodating. He provided guidance and waited patiently for us to take everything out of the car. He even waited until our Uber got to us. Would highly recommend their services.Service: Car towingService: Car towing

  Steven Powers
4 years ago
Great service!It always is a bad day when you need your car towed for repairs but this company had great service with text notifications about the location of their driver and estimated arrival times.Barry, the driver that picked my car up showed great car in loading my car and provided excellent service and was extremely professional. Also the tow rate was very reasonable especially considering the the service and excellent attention to detail.I hope I never need my car towed again, but if I do I ll definitely give them a call.

  Destiny Estelle
7 years ago
Great service! I had a flat tire and had to call my roadside assistant. I was told they wouldn't get there until 11:50 and they came at 11:10! I was very impressed. The guy that changed my tire was very sweet! Keep up the good work Edgewater Garage!

  Vicky Foster
2 years ago
I had a flat tire, called Progressive roadside assistance. They said Roadrunner Service would be there in 60minutes. No one showed, called another 60 minutes, no one showed, another 60 minutes, no one showed.... after 4+ hours, I said call Edgewater towing!!!!! 15 minutes from time of call till they showed up!!! Excellent service on a Saturday, and Memorial holiday. great job Nick.Service: Tire change

  Devon Raymond
a year ago
Fast, excelent service, and good price. Chris took extra time and care to ensure my lowered car went up on the truck without damaging or scraping anything on the way up. Services: Special vehicle towing, Local haulingServices: Special vehicle towing, Local hauling

  Elina Aponte
6 years ago
Amazing service. My car just stalled out on me in the middle of the road Geico got me in touch with them. The receptionist was very nice asked if I was ok and sent out a tow truck. He was there quickly. Chris was very courteous and made sure I was fine before starting with the car, told me to sit in the ac while he took care of the car. We were home in no time. He was a careful and great driver. If I ever need towing I will call them again.

  Brandon
3 years ago
Very pleased with the services from Matt. He was very personable, professional, and nice. He responded much quicker than expected and loaded and dropped our car with zero issues. Thanks for being a savior Matt!!Service: Car towingService: Car towing

  Carter Montgomery
7 years ago
Even though it was after hours, Jason, the manager, gave us a break and only charged us the normal fee for having my car towed. Even though its a tough experience, having that little kindness went a long way. However, the lady who answered the phone was very hot-tempered and not helpful at all.

  Ray Rowan
a year ago
I Had the pleasure of dealing with Edgewater Towing Thursday morning 5/26 they were assigned to pickup my Jeep Wrangler and drop off at the jeep dealer steve and the other gentleman I didn t catch his name were very personable, and knew exactly how to remove the jeep in a very tight parking Lot . Thanks again 5 stars for me

  Dana Noel
3 years ago
A place you don't want your bike or car end up...Because that means you have been in a crash...You want to get your vehicle back or the bill grows and your Drivers License will get suspended if bill is never paid. Great people very helpful and please remember they are just doing there job...

  Stephen Floyd
8 years ago
I hired Edgewater Towing on a Heavy Wrecker job. The folks in the office were courteous, pleasurable, and fair. The driver did a fantastic job onsite and I would highly recommend their service. Great example of overall service in an industry not generally known for good customer service. Thanks guys! - Stephen with Heavy Haulers, Inc

  wsm
3 years ago
Edgewater Garage & Towing were able to educate my nephew and I regarding next steps following an accident that resulted in vehicle towing by FHP.Additionally, they followed up with specific directions upon release of the police hold, making a difficult transition easily negotiated.Fees were openly reviewed and best practice recommendations offered willingly. Peace of mind is invaluable, especially in times as these, they provided it without hesitation, full stop.Thank you Edgewater Garage & Towing. Keep up the good work!

  Sean S
5 years ago
I had to get my tools or of a car that is totalled. This was the impound yard\towing company that has scraped my car off of the side of the highway. While here on maps it showed they were open, in reality they were not. I had to wait around for about 45 minutes to an hour, making me late for work, for someone to come down and let us in.They're adjacent to a garage, that was open, and had a few people working. One of the tow truck drivers was in, washing his truck. However, none of them was able to help us sign a piece of paper. I imagine there is a perfectly good reason for this, but you can imagine how frustrating it is to sit watching the clock tick away as you are continually later for work.There was also a 35 dollar fee for the guy to come over, presumably on his day off, to let us in. To his credit he was very helpful and patiently listened as I aired my grievance with the situation. But that still didn't change the fact that I was late and out 35 bucks. Which thankfully I had on me.This could have been avoided had they just listed their hours of operation properly.

  Harrison Hodges
a year ago
Steven took care of me from start to finish. He came out swift and prompt. Would recommend to anyone. Thanks again.Services: Car towing, Local haulingServices: Car towing, Local hauling

  Fred mercury
a year ago
Very helpful to help recover my vehicle

  Richard Fowler
a year ago
Steve was fantastic, he was very professional, courteous and knew exactly what to do.He made an unpleasant situation very pleasant. I have used Edgewater Towing in the past, they have always awesome....Services: Battery service, Car lockouts, Special vehicle towing, Vehicle wreckingServices: Battery service, Car lockouts, Special vehicle towing, Vehicle wrecking

  Linda Ryan
3 years ago
We needed our vehicle towed home from Home Depot. Chuck got to us quickly and was friendly and personable. Thank you, so much, for the great service.