Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TheNEHOC
a month ago
Had my battery tested with a lot of corrosion on the terminals. I want you to see what they would do. Tested the battery and said it was bad and I need to replace it. I left their immediately. Buyer beware. Of course you're going to have low voltage if you have corrosion on your battery terminals. If they truly were a good operation they would have cleaned the terminals to get a fair reading and not try to sell me a battery I didn't need. Stay away, stay away, stay away. There are plenty of other fish in the sea

  Marlene Weiss
3 months ago
This is the best place for a woman toGo for auto parts. The men that workThere are very nice and VERY helpful!!!This was my second time at their location that I needed a part andAssistance. They are the BEST !!!GO there ...you will see for yourself.

  X
2 months ago
I just purchased a 25.00 gallon of coolant. Got it home unscrewed the lid only to find the seal was broken! If you return a liquid and the seal is broken you are not allowed to sell that! First of all I don't know if it's been diluted with water! I don't know if something else was added to this! How difficult is it when you return something to unscrew the lid and make sure the seal is intact! That tells me you're only interested in profit and you could care less about the people that purchase items from your store!.

  Thom Brennan
2 months ago
Conroy in management is a terrible manager. With no customers in the store he refused a simple battery swap out literally just to be a jerk to a customer and avoid any work on the sales floor for himself. Horrible employee deserves to be fired.

  Michael Damiani
11 months ago
I would give this location 6 stars if I could. I bought LED replacement bulbs for my telluride and I came back thinking I bought the wrong bulbs. Instead of making me figure it out myself, he actually came outside and helped me. Who does that these days! these guys are great!

  Michael Mena
10 months ago
Should be negative stars quite frankly based on what my mom just experienced. She changed her car battery in October 2020 by someone who worked at this location. The battery has a 3 year Warranty. Today, she was having trouble starting her car and went to this location. The employee (who barely even tried) to help her today said she is not in the system despite my mom showing a paper statement of when the battery was installed at that location. He then proceeded to say that it was fraud and that he can't do anything since apparently he's incompetent and doesn't even know how to open the hood of the car. It's a shame the quality of service has gone down in such a short time.

  Rachel S
a year ago
Today I was put in a dangerous situation thanks to the staff at this location, specifically Bob and Alex, who stood by and did not intervene. Yesterday my car died at a stoplight, so today I stopped into the store to see if they could test my battery and possibly replace it. I was immediately shut down by Bob and he told me he could not assist me. After I inquired as to why, he had the audacity to tell me he did not have time because there were other customers in the store (and the person who performs that service was not there). I asked him if he felt the other customers were more valuable than me, and he shut me down again. I explained to Bob the situation and that I was fearful of leaving the store and my car possibly dying again, at which point he continued to show zero empathy or offer assistance and said, "have a good one". Shortly after leaving the store and as expected, my car again died on the road. I was stranded at a very busy intersection waiting for police to arrive for nearly 30-minutes. Meanwhile, cars were honking at, yelling at, and also weaving around me at 40mph. While I understand the battery test is a complimentary service, had Bob taken a moment out of his day to test my battery, not only would the store have received a battery purchase from me, but I could have avoided a potentially even more dangerous situation and saved several hours of my day. What if I had been injured? This was highly unprofessional and negligent and one of the worst customer care experiences I have ever witnessed.

  Lois Antonucci
a month ago
Very helpful, friendly workers.

  Lady Jaii
a year ago
By far one of the worst locations they have! The old dude that works here, he s tall with glasses, should just retire by now. I came in for general assistance on getting the my van scanned. After getting it scanned and asking about the codes from the scanner, the old guy tells me to Google what it means when I m legit reading over his shoulder the face of the scanner displaying what the codes mean! Like seriously? It s that hard this morning to be humane? Advance auto parts please fix this and bring someone in that s willing to be of assistance to customers that bring in the revenue to print their weekly paychecks. This is ridiculous!

  Jacob Newell
4 years ago
Cool dudes, stop the computer said we'll fit did not and they let me try on several belts before I got a good enough size

  Jonathan Strobel
3 years ago
I placed an order online...I called the store so they can do curbside pickup... then they came outside and ignored me. Finally they told me to come in!...Annoyed, I go inside. Then I'm told its not ready yet when I have the email that it is ready. Another employee, after 10 min says it has been ready!!! I ask if they can put it on (they have free installation on wiper blades) and he gets annoyed with me. Then they go to put it on and he can't get it on. The nicer employee comes outside and can't get it on either- He eventually does but he tells me that it is a looser than what he is used to with other cars and wipers... I am extremely unhappy w Advanced Auto Parts and will be buying from Pep Boys again!!! The only reason I bought here was because of coupon

  Joe Zoda
3 years ago
Great Service... My stepdaughter had some issues with her jeep Cherokee trailhawk, not starting, delayed starts, Advanced checked the battery and it was not holding a charge... 20 minutes later they swapped in a new battery and everything was working perfectly. Great experience.

  Google Censored
2 years ago
Not sure about the overall health of the franchise but this particular location seems ramshackle, shabby and decrepit. Ancient ones for customer service work here, so everything in terms of service seems deliberately slow. There is an extreme lacking in the selection of tools for the budding DIY mechanic. Not too mention the selection was over priced. All I wanted was a 5mm hex socket in 1/4 drive. I did not need a set for $40. I guess this is a suitable place for oil and car wax.

  Antonis Tomadakis
3 years ago
The 5 stars are for the young man that tested our battery yesterday and installed a new one. He is patient, professional and methodically organized with the tools. We were done in no time. This is the second car he did for our family and we are more than happy both times. The guy inside (Tony?) is very professional too. All around a great place to go for miscellaneous car needs, especially battery replacement.

  Richard Severin
5 years ago
Bob answer the phone after two rings. He was knowledgeable and fast. They had my part at a decent price - in stock. His advice was clear and helped me make a few good decisions. This is exactly why I go here and not next door.

  Richard Schagrin
6 years ago
Every time I am here, the staff isn't real responsive

  Candor Perlicious
4 years ago
I don't know if this is a trend of this industry lately but I was surprised to find that you can no longer work look up your own parts (wipers, headlamps, oil and air filter). Now you have to hunt down an associate, wait for them to help you, tell them what you want and then waite fort them to go to look it up in the computer and then go into the aisle I was just in to find that the parts i wanted weren't in stock. Wait for him to return, tell me he had another brand and goes to the aisle only to find it's not there, return, repeat.... I was in that store for 30 min and all I wanted were wiper blades and an air filter. Had I had the book, I cold have easily found this out myself and been done in 5 min.

  Dan Deveson
5 years ago
I wasn't able to get my part here, but the guys were just awesome and so helpful and friendly and I would absolutely come back here. I had to leave my truck and they looked out for me and it was just really really good thing to meet this store. You should too

  Butch Jones
8 months ago
The white haired manager is extremely unprofessional ..And needs to be fired for the good of everyone..

  Jim Beaupre
6 years ago
Discovered a defect in the Rain X wipers I purchased new several months back. I no longer have the receipt on the day of purchase (2-1/2 3 mos ago) and I just discovered the hazard... while in torrential thunderstorms, the rubber blades slip off. The manager was aware and said he could do nothing without the receipt or exact date I purchased them. So I left his store in the rain with a faulty blade. Nice. He stated I should purchase a new one at 27.00 $$, but would not consider taking the defective wiper back and contacting the manufacturer to rectify the issue. .When I returned home, I contacted the manufacturer myself and they immdialey sent two new blades via fed ex, better then the faulty ones, to arrive no later than two days. No receipt nor did they want the old faulty wiper.Auto parts did not care that their customers are driving around in the rain on I 95 with faulty wiper blades. The manager was very aware of the issue, I take it I'm not the first to return them. Rain X did not hesistate. I will call auto parts coorperate to file a complaint verbally and in writing. Would not go this store. Jeopardizing ustomers lives, our children because i couldn't remember the day purchased? Shame on him. I can only hope he has the same wipers and problem.

  richard Leonoff
5 years ago
Went to that stiore w a bad battery the tall dark complexities guy working at the counter had 0 knowledge of batteries and cars charging systems he was totally rude and abnoxious. After having to call triple A to restart my car. I went to the othe advanced auto on federal highway where they exchanged the bad battery which was under warranty. I don t know how advanced auto hired the man from Atlantic Avenue but he is horrible to customers and has no knowledge.

  Joe Jakonczuk
4 years ago
Scott always takes great care of me. Everyone is always nice. I don't go anywhere else unless I have to.

  Natalya Vasilchenko
3 years ago
Very nice experience here, bought a battery for my jeep online and the associate installed it even though my jeep gave him a hard time jeep is happy now

  Greg paige
a year ago
Nice store, most everything needed. Honest staff.

  Jeffson Gordon
4 years ago
Hands down the best auto parts around town they are my go to for everything amazing staff from parts specialist to drivers they all have great attitudes that's why I keep using them daily and that won't change either y'all greatly appreciated!.

  Lee Montgomery
5 years ago
Need my battery checked and some shocks warrantied. Tylar handled all my issues very quickly! Best service yet at this store.

  Jennifer Zigarac
6 years ago
Great customer service!!! Found my spark plugs and wiper blades super fast and then installed blades in no time. Great experience.

  E Cha
5 years ago
Misogynist Josh-proud to not honor the battery warranty and ran off a customer. I purchased advance gold battery in 2016 proof of bad battery read from the car dealer and needing 4 jump starts since purchase tells me the battery is not good & discharges. He started screaming it could be other things but didn t check anything else preferred to threaten and yell.

  Mike S
3 years ago
Seemed like the staff was experienced and knowledgeable. They had what I went for which is always a good thing.

  Jeff Chazen
9 months ago
service not very good I walked out.