Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derick Robbins
8 months ago
I went to have tires mounted on wheels I purchased and after waiting 15 minutes they informed me I purchased the wrong size wheels. I asked them to show me and they just didn t have the lug aligned with the holes and I had to show them how it fit. Then after they are mounted and balanced I drove home and had to wrestle the steering wheel the entire time. I was also charged for a tire disposal fee when I had no tires disposed off. I was also charged twice for the balance, however I did get a refund on everything except for the mounting of the tires. I would not recommend this place to anyone and I wouldn t trust them to work on anything for me ever again!

  Sierra Miller
a year ago
Today this is how yall left my driver lugnut on my car, talking about I had a broken stud, and which I know my car...it wasn't like that, so there's that, you left my lug nut loose and stripped my stud to this one, prolly broke my right driver's stud because I didn't bring it in like that I KNOW MY CAR, and then this, so thanks, appreciate it!! Oh and the woman in the autocenters checkout register, you should learn how to not be ignorant when you call people, and telling me "it's none of your concern I was away from my car or not your problem I was gone and you didn't understand why I was gone but yet my car was there" but that wasn't your concern right? Awful....

  Marlene Ferrell
8 months ago
This is probably the worst experience I have ever had at a tire center. Usually when we go to a Walmart Tire center, we are treated well and we may have a long wait time but it gets done and done correctly.We arrived yesterday at our "pick up time" which we scheduled for 4-5. A lady came out after several minutes later and checked on us. She told us they were 3 hours behind at 4:20 pm and we would have to try again tomorrow. We were 2nd in line and there didn't appear to be anyone in the bay working on tires. Plus there was only ONE bay open. After I let her know that I had a scheduled time according to my app between 4 and 5, she let me know that they only make appointments by CALLING them. My husband and I let her know that I made an appointment on the app to have the tire we ordered from them to be installed between 4 and 5. She said that she didn't have a record of that and that we would have to come back tomorrow. We had driven 40 miles ON A SPARE, we were not driving back the next day. So we got our new tire we ordered from them and put in our car. I then called the store manager and asked if this is the way Business works IN the tire center now. She kept making excuses and finally said that they do only take appointments now. And just basically told us she was sorry. That was it! We called Enterprise Al Walmart Tire Center and they told us they have not heard of any such policy. It was just a first come, first serve basis. And if we came on over before 7pm they would get that tire on for us. So it appears they are liars at Defuniak Springs FL and I won't be going back..Service: Tires

  Wendy Harmer
4 months ago
The auto section was extremely polite & helpful, unfortunately they were unable to assist with my tire as they did not stock it nor were they able to order it in.

  Mark Walker
7 months ago
I was changing my own oil this past Sunday and couldn't get the oil filter loose. In fact, I had started to crush it a bit using everything but a screwdriver. I filled the engine with oil and took it by the Walmart Auto Care Center, in Defuniak Springs. Jordan immediately greeted my wife and I and offered to see if he could get the filter loose, as I had the replacement with me. He wasn t able to do it in the parking lot, so he checked us in for a chassis lube. Chris took it from there, got the oil filter off and put the new one on, as well as took the oil I had previously purchased at Wal*Mart and added what was needed. The cost was $0.00. I was greeted with the willingness to help me out of a jam, and it continued through the entire visit. I am truly grateful I met Jordan and Chris Thank you, Thank you!

  Kathryn Irwin
a year ago
Mark went above and beyond when helping us get back on the road! Our tire had a leak and he used multiple techniques to find the leak. When none was detected he offered some solutions and products we could buy to seal the tire so we could get on with our trip. He even helped us use the product we purchased and ensured the tire wasn t leaking before remounting the tire. Put your trust in Mark! He helped us more than he knows!

  Tabitha
9 months ago
Grossly understaffed. Mechanic said Wal-Mart won't hire more workers. Saturday morning 7am can't get tires replaced until.after noon. Only one appointment per hour.

  Brandon Mason
2 years ago
Unless you are buying new tires you are second rate even if the tire you need fixed what purchased from here. I just sat here two hours and before I agreed to wait I was told there was one car ahead of me but I watched a total of three vehicles come in before mine until I finally asked what the deal was and then I was told that some appointments had come in. I never in a million years would sit only waiting to have a plug put in one tire knowing it was going to take 3 hours. Friendly service will only take you so far and patience wears thin with misinformation and only 1 car at a time being worked on with 2-3 employees working.Service: General repairs & maintenance

  Frank Maguire
a year ago
My cooper tire purchased at tire kingdom with 1200 miles failed while traveling I stopped at Walmart. The Walmart staff was excellent. Though they didnot have my replacement tire they changed my tire and got me safely back on the road, no charge.

  Austin Hobby
a year ago
Grandma is slow but she s old too bro come on it s simple job. The mangers need to put some pep in there step and get every one working faster. Three hrs to change one tire that s not on a car. It will only take 10 mins. Walmart lowest price and lowest satisfaction guarantee.

  Gena Lewis
4 years ago
Lately it seems to have gone from bad to worse. The one lady is rude and stopped waiting on me to help someone who worked there, twice. Answered the phone and didn t ask them to hold while she finished. Then said there were 3 cars ahead of me and a 2 1/2 hour wait for cars getting an oil change. Last time I stopped there, the 90 year old man I help had a nail in his tire and they said they couldn t help him because he didn t have an appointment. Really? I ve never been able to schedule a nail in my tire. Customer service is terrible. Management needs to hire some help for automotive to be able to handle the load.

  Devin Fomberg
2 years ago
June in the Auto Center is a delightful human and was incredibly friendly and helpful when I blew a tire on the highway and stopped by to get it changed. Unfortunately they didn t have the tire I needed (my car is super old) but she called other nearby Walmarts AND other businesses to make sure I wasn t stranded. My frustrating situation was made better by June, her positive attitude, and customer service. I hope she gets a raise soon!

  Joe Kirbo
2 years ago
It took about 2 hours but I didn't know my tires were as bad as they were was getting them rotated and balanced when i changed it to 2 new tires. They do a fine job there thanks for keeping me rolling Joe Kirbo

  Amy Seay
a year ago
From a Service Writer for #2534, I just want to say thank y'all so much for getting me back on my mini vacation. Awesome tech that did the tire change and Service writer, Mrs June. Thank yall so very much!Service: TiresService: Tires

  Allaina Szuba
2 years ago
Have had to go back 4 times to replace a tire on warranty. Went in with a flat they didnt have the tire so they ordered one. Went back and apparently the tire wasnt ordered, went back they had ordered the wrong tire now its memorial day weekend waiting for this tire to come in hopefully they got it right this time, all the while riding on my spare thank God its a full size spare! Someone needs to switch departments!

  Martha Blough
4 years ago
I went 3 days in a roll to try to get tires put on . They were always extremely busy, wait time was 5 to 6 hrs before I good get in. So I finally just bought the tires,took them somewhere else and had them put on within the hour. Other than that we have a great walmart.

  Chris m
5 years ago
The wait is too long and I've had various problems here over the past 20 yrs. Once oil was put in my transmission fluid and ruined my vehicle. Another incident my cars pop-up lights were up when I came for oil change. When I walked out to get my car afterwards one light was up and one was down so I walked back in and told them. They insisted it wasn't their fault or problem. I lifted the hood and an oil funnel was wedged around the headlight area. The auto worker just shrugged. Bought a bad set of tires once. I've shown up 30 min before they opened and still waited hours for service. They won't schedule appts..first come first serve. Walmart should stick to groceries.

  Keith Wrong
a year ago
It's okay but I was told it would be 3 to 4 hours for a tire rotation and balance! Obviously that's a ridiculous time frame. But it's probably not their fault

  Jerome Seidner
5 years ago
There was a wonderful lady working behind the counter in the auto dept. I wish i could remember her name. Heavy set black lady with a heart of gold. She made my wait there very pleasant.The techs did poor work though. Bought two tires and had one of them go flat by the time I got to Panama City because they didn't clean the rim well before the install. The bead didn't seal.

  Cole JD
4 years ago
I just called the Walmart Auto Center in Defuniak Springs, FL this afternoon to try and inquire how much an oil change was and to see if there was a large wait. Before I could ask anything the person picked up the phone, said she did not have time to answer any questions right now and would need to put me on hold, and placed the call on hold. I called Wal-Mart only as the 4 other actual service shops had no appointment for today. I called the only car dealership in town Triangle Chevrolet and I was off the phone in less than 5 minutes with an appointment at 2pm. I know they will be about $20-$25 dollars more probably then Wal-Mart but if the person is going to answer the call off the bat like that, then that is not somewhere I want to take my vehicle for service. If the person answering the phone is that stressed or overworked by her co-workers, auto center manager or job, or just doesn't care to begin with then I do not want to risk that department doing a bad job under the hood. Thanks but no thanks. I am giving this 1 star because I have to select something in order to post. This store is ok for regular sales I guess but its often they do not hardly have any grocery items in stock, you can drive 30min to the Wal-Mart in Crestview, FL and find two times the selection.

  Lori
5 years ago
If you get right mechanic, great. SHE is FANTASTIC!! If not, may end up with a leak due to not tightening enough. Who has time for the wait to go back for their mess up? Not me. So if SHE :) isn't working, I wait.

  Jess B
2 years ago
Had to get a new tire and so I decided to go to Walmart. The lady working the counter in automotive was very friendly and helpful. Would definitely recommend.

  Jessica Mason
9 months ago
Tires they put on helped a lot, great service and the cashier was very helpful

  C W
2 years ago
Everyone was professional and courteous. I called them when my car battery died and left me stranded, they had 1 in stock and they put it back for me. Saved me $300!!

  Harvey Cauley
4 years ago
Extremely long wait times. One person in front of me and it took 3 hours to get a flat fixed. Everyone was nice ,courteous. I won't waste my time going there again

  David Milburn
3 years ago
Took a tire in to have it patched they were closed only for emergencies we were sitting on the side of I 10 three hours later still the tire wasn t patched, I ve never had good Service even when I ve had an appointment

  Nikki Birkland
4 years ago
Everyone was very helpful and friendly. The only complaint I have is an appointment cannot be made. It's first come, first serve and difficult to work around if you're not there first thing in the morning.

  Wayne Simmons
2 years ago
Price for tire work to high tire price ok balance 12 per tire for small trailer 10 per tire for road 6 per tire for valve plus tax that was almost as much as the tires cost

  Debby Blue
2 years ago
Bought a new tire there and they didn't even put the donut back up under the car just threw it in the back awful service

  Mr. & Mrs. Gomez
2 years ago
Service is always poor. Employees hate their jobs. It's just convenient because you can drop it off and go shop.