Rick Case Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Enrique Ruiz
4 months ago
I had the pleasure of working with Alejandro, he was truly one for the people. I told him what I could afford and he went back and fourth trying to work out the best deal for me. The manager as well was also very kind I can t remember his name but Alejandro knows who I m talking about. Definitely will come back and refer other clients to him. Great job guys thank you so much!!!!

  Kelly Bradley
2 weeks ago
Rick Case Hyundai, Home of the 4 hour scheduled oil change . Arrived at 9:30 am for a 10:00 am appointment to have my oil changed. I was informed that the service department would need 2 hours to get the job done. It s presently 12:45 pm, I m still waiting. I will be requesting my vehicle back at 1: 00 pm whether the job is done or not. Clean facilities, friendly staff but I m not looking to move in. Sam held my car hostage till 1:30 when they finally released my vehicle. Highly recommend avoiding this dealership for any of your service needs.

  luis elias rodriguez padron
4 days ago
A deplorable level of service. I made the appointment two weeks in advance informing that it was to change the undercar shield. When I got to the dealer I explained again to the employee the need to replace that part. I asked what the price of the repair would be, and he couldn't tell me. They didn't have transportation available, so I returned on my own. I just arrived back to work when the Service rep called me to inform them that THEY DID NOT HAVE THE PART, and that I had to pick up my car. I spoke to the service manager, who of course did not give me any solution. Result? The morning at work, and the round trip transportation was lost. Absolute lack of professionalism and respect for the client.Please don't forget to send me your usual weekly message talking about your excellent service !.

  John Howard
2 weeks ago
Ask for Luis, he s great! Very honest, easy going and helpful. Bilingual as well (Spanish)

  Rachel Lamar
5 months ago
Mr. Fanfan and everyone at Rick Case Hyundai was a pleasure to work with! The process was quick and painless in terms of buying a car. I LOVE MY PALISADE and all the perks that come with now being part of the Rick Case Family.

  Luis Cintron
8 months ago
Excellent place, the staff is very professional and friendly. I had the privilege to negotiate with Juan Argueta. He really showed he had our best interest at heart. Gave us an awesome deal on our G80 2023. Incredible guy, salesperson and professional. I truly recommend him for any business.

  Vinnie Bennett
5 days ago
It is with regret that I find myself composing this negative review for Hyundai Weston. Regrettably, it seems this is my final avenue before escalating my concerns to Hyundai Corporate offices.To provide a concise overview, on January 30, 2024, I entered into my second lease agreement for a 2023 Santa Fe, marking my fourth Santa Fe overall and third from this particular location. The vehicle was received on the scheduled appointment day. However, the vehicle I ultimately took home felt strongly pushed towards me, especially following a failed sales attempt earlier that day. Initially, I found the vehicle appealing, notably smoother than the Tucson I had considered. However, subsequent events have led me to doubt my decision.Despite my apparent pursuit of resolution, I find myself ensnared in a frustrating cycle of unaddressed issues, which were evidently known prior to my departure late that evening. Furthermore, upon inspecting the vehicle in daylight the next day, I discovered additional concerns.Repeated attempts to reach out to the location's General Manager, Mr. Martinez, have proven fruitless. The front bumper displays damage, while the interior roofing surrounding the sunroof exhibits damage as well, with the passenger side notably misaligned. Despite my persistent efforts, I have made no progress in resolving these issues.While acknowledging that this dealership has encountered challenges over the years, I have never experienced such blatant disregard as I am currently facing. Despite numerous calls, my attempts at communication remain unanswered and unacknowledged. I did engage with a representative named "Danny" who assured me of a follow-up on April 2, 2024. However, to date, I have received no response, despite leaving him four messages.

  Jose Patino
4 days ago
It was a great experience to work with Bill Silva and this dealer. We found a great car, for a good price, and everything went smoothly. Mr Silva was very courteous and professional.

  Odette Gayoso
a month ago
We just purchased a 2024 Hyundai Tucson from Bill Silva, this is our seventh car we get from him. He is truly the BEST! He knows all the products available and helps us with our purchase requirements. Very professional, friendly service, and detailed oriented. He even got us a bow on top of the first cars we got for our daughters. He has become a very good friend to our family. Thank you Bill and Rick Case!!!

  aman rai
5 months ago
Service center and manager don t believe in customer service. I have left multiple messages for service manager and he hasn t returned my call. I would like to speak to general manager . Finally they were able to schedule me for service after intervention from hyundai corporate. Guess what they didnt top of the fluids during service. Im not sure if the oil change was done. These people will ruin your car.

  Tiffany Silerio Collie
a month ago
I had an AMAZING experience here with Tassy and Cesar. I went to 2 other locations where they were rude. Coincidentally, as I was leaving the Coconut Creek location after a horrible experience with the finance manager Nadine, I got a call fromCamila the appointment setter. She listened to me explain what happened at the other dealership and told me that she was confident I'd have a great experience at Weston. I was hesitant but I took her offer and headed right over. Camila was right.I loved the service I received. Weston has way more cars to choose from than the other locations so that's also a plus. I'm gong to refer everyone I know to Tassy. No wonder he has 2 other clients waiting for him before I left. I was able to leave with a brand new 2024 Hyundai Santa Fe. The car is beautiful and has a new modern design with 3 rows of seating. I am so happy and so thankful that Camila called me at the right time. Don't bother going somewhere else. You won't be disappointed.

  Nelson DeMichele
8 months ago
Having the option to get service at Potamkin Hyundai or RickCase, I choose RickCase.There are various reasons.1)My car is worked on in a climate control environment. Technicians are more relax to perform their work and I do not get body odors nor unwanted fuel consumption from A/C use.2)Deceptive advertising. Potamkin claims they will provide transportation while vehicle is in service LIE . Since I live 13 miles out of their 11 mile radius of courtesy transportation, I am S.O.L.3)And most important, Alek Alonso. I really appreciate someone that returns my text at times even outside working ours. Understands my concerns and follows up. He has always provided a rental, loaner or shuttle; regardless if I have to go 5, 10, or 20 miles away.Alex gets 5 stars, service 4.8 - Yes there have been few issues, like any other shop; however, they do take ownership and correct their mistakes. They value my time and me as a customer.I will never forget the attention and respect my mom received. Women, specially seniors are taken advantage of or do not get attention deserved. Not the case here. Alek was a total gentlemen.All 7 vehicles in my household will always be serviced by Alek.

  Bradley Hatcher
6 days ago
Very sad and disappointing experience at this location. Car needed routine maintenance via oil change and a replacement mirror. We ve been trying to schedule service for months because of the fact that we work in the medical field during nights it s extremely hard to make the appointments only thing available is months in advance. Showing up the location in the morning as a walk-in was a complete nightmare, person who took us first was gentleman by the name of Freddy individual proclaimed have been there for 17 years, but yet did not have the time or care to listen to our concerns. Completely unprofessional. Then we dealt with an individual at the parts and service counter after being as polite as possible the individual was extremely sarcastic and unwilling to cooperate. We left the location that morning, completely unsatisfied by that mornings events and after these events, we have decided that after our lease is up, we will no longer be dealing with Hyundai. You didn t just lose a customer that day, I ll personally make sure when people that I know stay clear of Hyundai from here on out. Remember something the way to treat people has consequences via food on your families table!

  Alexis Dames
4 months ago
Let's face it, buying a car is a harrowing process. However, at Rick Case I left with the car I wanted at a decent price. But most importantly, in record time. No waiting around forever for a manager etc. It was quicker than any other car buying experience I've ever had. They have also been very diligent with communication.

  christopher cummings
2 weeks ago
I bought a car 19 months ago and the dealer refuses to update the ownership information with Hyundai, so I can t use the Bluelink service. Customer service manager was rude and just fwd my call to voicemail. I m done.Update, Luis, the blue link expert was tasked by the GM and issue resolved in 2 minutes. No thanks to the rude woman claiming to be the customer relations manager. Otherwise, the rating would be perfect.

  Luis Mendoza
4 months ago
First, I went online to get an appointment, and I need to wait up to 3 weeks to get the service done. Second, the day of the appointment there was caos, all the cars going to the service were doing a long line, I needed to leave my car there and look for a consultant/advisor. It took about 4-5 hours to get my car ready. I asked for the shuttle service right away and the shuttle have just left. I was promised that after waiting one hour I would be taken home. Well, guess what? The shuttle mister returned and left again leaving me behind. Neither the advisor or the service manager were able to solve the situation, they just told me to wait another hour. At the end, I spend +4 hour at the dealer. My car wasn't even cleaned, and at this point I'm also assuming the fluids weren't filled.

  Evelyn Quiles
2 months ago
Follow up on my previous review. GM worked with me in reference to the below mentioned. He gave me different options and even tried to assist me with keeping my original vehicle since I loved it so much by acquiring Car Fax to remove the slight damage (scratch) unfortunately that was a fail and wasn't able to be accomplished. GM understood my frustration and went above and beyond for me to leave as a happy customer that I was before this began. He had salesman Elizier Castro help me in choosing a new vehicle that I was happy with and helped in making the transaction as smooth as possible. For these reasons I am changing my 1 star review to a 5 star review. Thank you all who assisted with this situation.I purchased a new car in May 2023 on January 9, 2024 I look at DMV records with my VIN # and this car has a crash report listed in April 2023. This information was never disclosed to me and apparently "according to management" doesn't have to be since it was "minor damage" They have tried to help but it equals out to me paying more money. One extra year added to my original contract. Who's the victim here? It's a real shame since I was originally happy with my vehicle and the service. Until now that is.

  Juan Roa
2 months ago
Up until now, I'm not impressed by their service. I made an appointment for 2 recalls on my car, I arrived on a Thursday morning, at the appointed time of 10 am. I call and text to get the status on my car. At 4 pm I get a text back that the car is not ready and I could pick it up and come back next day. I tell them to leave the car. On Friday I call all day and send texts and noone responds. On Saturday, I call repeatedly and I finally get a text back at 12 noon, and they tell me the service department hasn't even started working on the car. I don't call this good customer service.

  Raphael Cole
2 months ago
When I purchased my new Hyundai Palisade Calligraphy in September, 2023 I requested that it be delivered complete with a trailer hitch and roof rack cross-bars (which of course I was willing to pay extra for). This was refused, and I was told I would have to get these items from the service department after-the-fact. This is the first time in over 20 SUV s that I have purchased in the past (including one at RICK CASE HONDA) that this was the case.After getting the runaround from service (who told me to buy the parts from parts beforehand), I had the hitch installed by U-Haul quickly and at about one-third the price. Ditto for the cross-bars, purchased on Amazon for an even greater savings. Thank you, RICK CASE HYUNDAI!Then, recently, my insurance company approved a windshield replacement claim and sent the necessary authorizations to the RICK CASE collision department. In turn, they refused to do the work unless there was attendant damage to the body. Thank you, RICK CASE HYUNDAI!My next car purchase (this year) will not be from a dealership associated with RICK CASE.

  Benibel V�zquez-Pausa
a year ago
Overall it was a wonderful experience at Rick Case. My husband and I were due for a new car. We were interested in the Genesis GV80.Our sales person was Kamel. He was an awesome fit for us and a spectacular salesman at that. He is very knowledgeable, thorough, not overbearing and he made the whole experience fun and enjoyable. He showed us a handful of cars, went over several features and let us test drive the Genesis. We knew it was the one.The color combination that we wanted (glossy white with navy blue and beige interior) was not available, so we put a deposit down. Kamel immediately went on a quest and two days later we received a phone call. Rick Case got in a Genesis V80 matte white with navy blue and beige interior. Although I was not interested in the matte white Kamel suggested that we go see it and said if you like it ok, if you don t that s ok too So we went and loved the color combination. Thankfully Kamel highly recommended that we see it. It was late at night and he very patiently gave us a tutorial of the car.I must mention, our finance advisor Humberto was excellent. He was able to give us an extension on on the warranty which we are grateful for. Kamel and Humberto make a great team. The other staff were very nice and welcoming.

  Marcos Lopez
8 months ago
On July 29th, 2023, I made the exciting decision to purchase my very first electric car, the Ionic 6. Having previously bought or leased more than 7 cars for my family from Potamkin Hyundai over the span of 8 years, I decided to return to them. I met with my trusted salesman, who I've known for years, and we began discussing the numbers. Unfortunately, he couldn't offer the deal I was hoping for, and despite our long-standing connection, the best he could manage was $680 per month. Feeling disheartened, I stood up, left, and made my way to Rick Case.Within just 15 minutes at Rick Case, my deal was approved, and I drove off the lot in the exact car I wanted once the paperwork was complete , all for just $450 per month. Rick Case has earned my loyalty from now on. I must give a special shoutout to Gregg Bolanos, who truly worked magic to make this deal happen. It was honestly one of the smoothest transactions I've ever experienced when purchasing a vehicle. Kudos to the team keep up the fantastic work!

  katherine saldarriaga
2 months ago
Every time I have gone to this location for my warranty inspections, I have a service advisor who always provides great service. I had to replace my tires when I went and was helped by Aaron. Great service, thank you! Easy and painless.

  Rebecca Lazer
3 months ago
The staff here was great. They were extremely quick to make sure our family was able to pick up our car and make it to our Christmas evening plans without having to wait for a long time. We love the car!

  Andre Cupas
10 months ago
I have never has such a great experience at a car dealership. Rick Case Weston, FL. was simply perfect in staff and courtesy!Tassy was respectful to the prices listed online. Excellent service ! Cant wait for the next time we need our next car.

  Francine Tegzes
3 weeks ago
There are pluses and there are negatives at this dealership.Good portion --low dealer fee, do not add money to purchase price if you pay cash for the vehicle. Cashier was knowledgeable and efficient . Bad - they do not advise you that at the point where you are inquiring that the person you some to on phone is an appointment person, about price and warranties they have the pressure tactic at "finance" to purchase the warranties. Even if you are paying cash you must go to "finance". They state it is a process to register your vehicle with FL for tag. No it is to sell you the extra warranties. If you purchase all it adds approx $5,000 to you cost. They have no written documentation just a person telling you the 4 warranty packages and telling you vaguely what is covered. I stated I would like to write them down - what is covered, term, price. She wrote on a piece of paper the cost...seems to be when you are deciding what to purchase you could be presented with information on a print out when you deciding if to purchase and what, even if prices change weekly as they stated. Car buying is unpleasant and for me I did not need to purchase any vehicle and I did not need to finance so their attitude of power was absent. Yes I understand most people need the vehicle and need the financing.. there is no written.documentation of the differences between them and other dealerships...you discover them after you I quiry for clarity...Very disappointing. Started with my inquiry over phone. The person leads you to believe he is the sales person you will be dealing with. Not true he is an internet person. You walk in and ask for him and after a 15 minute conversation from the front about they have 2 with that name ...they realize and state that he is only an I get er person and when you arrive you are assigned whatever sales person is next. So the time you spent discussing what you have been looking for and questions were wasted. This person has no idea what you have researched, asked and are looking for. After speaking to the sales rep and he makes it clear there is no deviation on the window sticker price...you decide if you want the vehicle or not. Really a long dance of up selling to get to this part. I was paying cash for my vehicle. I did purchase 2 of the 4 warranties..and will receive documentation on the mail.This whole process and sales add one could be better and more informative.

  Mrs. S.
3 months ago
Consistently-excellent service provided at Rick Case Hyundai! Aaron Clark (service consultant) is always patient, helpful, knowledgeable, and professional. The courtesy transportation/shuttle services are also greatly-appreciated!

  Lisa Galgano
4 months ago
Hello, my name is Lisa. I own a 2020 Hyundai Tuscon from Rick Case Hyundai dealership.I had a recent negative experience with the repair department that required me to pay out-of-pocket for something that I believe should be covered under my warranty.Let me explain what happened so we can figure out next steps.In October of 2023, my driver's seat belt became jammed, rendering it unusable. For safety's sake, and to lawfully operate my vehicle, I knew I needed to get it fixed immediately. Since my vehicle is still under warranty, I called my dealership that day to schedule an appointment with the repair department.The young woman I spoke with kindly told me the earliest appointment was in mid-December. I was shocked. Since I can't legally (or safely) drive the vehicle without wearing a seat belt, my car was effectively inoperable. I felt my situation was urgent and needed immediate response.I did not take the December appointment. Instead, I called another Hyundai dealership to try and get an appointment. The response from the other dealership was the same: wait until December. None of the customer service agents I spoke with at any of the dealerships seemed motivated to get my problem solved.Frustrated, I gave up on Hyundai and called a local independent repair shop. They took care of my seat belt immediately. I paid out of pocket for parts and labor that should have been covered by my warranty. If Hyundai wasn't able to take care of my problem in a reasonably timely manner, I wish they'd have offered to outsource the work to another shop. I wish they'd shown some more initiative and applied some creative effort to finding me a solution.I'm happy with my car but unsatisfied with this customer service experience. And I hope Hyundai will reimburse me for the work I paid for.

  Heather Reece
3 months ago
Worst experience ever! I have a leased Kona and it's left me stranded even after the service department gave the vehicle back and told me they could not duplicate the problem. My technician is courteous, however that hasn't helped me get a drivable car back. Had to argue to get a loaner because of their policy (they couldn't figure out what was wrong with THEIR vehicle) and am still waiting for a status update. Never leasing Hyundai again! Only relief is its a lease and I didn't purchase.

  Jonh Doe
8 months ago
Mr Alonso goes above and beyond his call of duty.Receiving a call yesterday Saturday in regards my service appointment Tuesday was a very pleasant experience.With Warranty work there is not much for the service advisor to be compensated. So that call was sincere.Lucky for Rick Case Alex happens to work there. He makes the difference.Strongly recommend to get with Alex Alonso when needing service for your Hyundai or Kia or any other brand for regular maintenance.

  Nicole Torres
3 months ago
I had the pleasure of being helped by Alek Alonso and it was a great experience. I took my Hyundai in for a gas mileage issue and and oil change. He explained all the possibilities of the issues with the gas mileage, gave his opinion on what it may be. Updated us along the way and was so fast. Excellent customer service. At the end of my appointment my cars issue was solved and the appointment was half the time I expected it to be. I would recommend Rick case Hyundai Weston and especially recommend to be helped by Alek!