Ray's Used Cars

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derek McGuire
2 months ago
Great car buying experience! The staff is very helpful and friendly! I purchased a vehicle that I absolutely love. It needed a repair which was covered by the warranty they provided with the vehicle. They did a great job with the repair. I would highly recommend Ray's used cars if you're looking for a vehicle. You must ignore the bad reviews! These are wonderful helpful people that stand behind their products. I find the prices fair for a buy here pay here location and when buying a used vehicle you always run the risk of something going wrong. They offer a 3,000 mile warranty with their vehicles And when my vehicle needed a repair they honored the warranty no questions asked and repaired my vehicle in a timely manner. Just go check them out for yourselves! You won't be disappointed.

  Justin DieselBusters Gray
2 months ago
If you have middling to bad credit avoid.Few weeks back I went to see how much a down payment would be for a car for someone with meh credit. It would be $2000 down on anything on the lot.From their website "We offer Guaranteed Credit Approval financing and sympathize with even the most credit challenged. We believe in second chances and our goal is to help people who cannot qualify to buy a car. That means regardless of past credit history, we can get you on the road!" -About Us SectionThat statement is a steaming pant load. If you have good credit, you might have success. If you don't then be prepared to pony up large down payment and monthly bills.If they want $2000 down you could probably find someone on FB Marketplace selling a car for that much. For anyone credit challenged there are probably better places that would work with you than here.

  Ian MacKenzie
2 months ago
Excellent inventory, great staff. Love my car

  corey lester
3 months ago
I d recommended customers look elsewhere. Charging $6k over retail value

  Stacy Ruby
2 years ago
Ellie was great! Which is why 2-stars. They took over a month to prep my car for sale and raised the price $1500.00, which puts the car price a couple grand over value.Hind sight is always 20/20 and gut instincts are golden.During test drive I smelled coolant. Talked to "mechanic" and he said assistant overfilled it and took coolant out. He stated everything looks good and the only repairs they needed to make was to the headlights and back-up camera. Okay. That sounds great. Plus owner stated he drove it for a while as well and really thought it was a good little car but he preferred trucks. It wasn't great. Headlight repair consisted of putting in new bulbs and using silicon and electrical tape to hold it in place. This I could not see due to the access to lights is behind the wheel well cover.Bought the car, not even 1k miles past their warranty it overheated. Filled it up with coolant and everything was fine again for a few days. Then it overheated again. Replaced the thermostat and radiator cap. Still overheats. Neighbor, who is a mechanic, looked it over and says head gaskets need replaced and he would probably replace the water pump.Been calling to find out how much this is going to cost me...around 5k and that does not include the heater core which is suspected to have issues as well.So now I have a $350 a month car payment for driveway art and no vehicle to get to and from work. Not that I have work - I had to revoke my contract due to not having a dependable vehicle.

  Jen zidak
2 years ago
We have bought 2 cars from them in a year, both of which have had to have the transmissions replaced within 3 months of buying them. The first vehicle we were able to have it repaired at another shop under our extended warranty. The last vehicle we bought was a mini van that didn t even last 2 months before the transmission went out. It was still under the 3 month/3,000 mile warranty so we had it towed to them. It was towed in on 4/15 (Thursday) We called the following day to make sure the vehicle had arrived since we never got a call. We were told by Gina that they were going to diagnose it and get back to us. We called back to find out what was going on a few days later since we hadn t got a call and Gina said that they were going to replace the transmission and that the transmission would be there on Friday and that the car would be done on Tuesday. We called on Monday to make sure that the transmission had arrived. It was at this point we were informed that we had to pay a $100 deductible. We didn t hear anything so we called halfway through the day and were told that it was going to be Thursday. We didn t hear anything Thursday morning so again halfway through the day we called and were told the technician had to drill out a bolt and it would definitely be done on Friday. On Friday, again over halfway through the day we called and were told that it wasn t going to be done but it would be done on Monday. We waited until 4 on Monday to call and we were told by Gina that he was tightening up some things and needed to test drive it and they were hoping for it to be done by the end of the day. We heard nothing again from them before they closed on Monday. We didn t hear from them until 1:30 on Tuesday that it was finally done.This is a 16 hour book job that took them over 7 days to complete.When we picked the van up, we noticed that not only were there dirty shoe prints on the driver s side floorboard, there was transmission fluid all over the engine bay.There were several parts that were missing when we purchased the van and they said they would order them. They did order some but one of the parts was wrong and Gina said she had ordered it but that it was back ordered. This was told to us when we called one of the times to check on the status of the repair. The confusing thing about this is that on the repair order it states Gina to order interior sail panel which is the exact part that is supposedly on back order and was already ordered.As someone that worked in a repair shop for over 6 years, this whole situation is completely unprofessional and unacceptable. There was no communication with the shop unless we called. Each time we called either Gina had just went out and checked or was about to go check on the status and kept telling us that it would be done on this day and it never was. We were offered a rental car ($30 a day) for only 2 days. This is because this job should have only taken them 2 days to complete after receiving the transmission. We were without our vehicle for 17 days. If you are going to offer repairs, you should be prepared to do them in a timely fashion and communicate as a repair shop should.We will never again buy anything from this lot nor will we recommend them to anyone else.

  Shelby ODell
4 years ago
I just bought my first car on 2/24 and I couldn t be more happier then I am!! They worked with me as a first time car buyer and helped me so I could have low monthly payments and explained everything that I asked. My family has bought vehicles from them in the past and have never had issues, they are the most reliable company I know!

  Donnie Patterson
a year ago
i have been a customer of rays used cars for 10 plus years i live i dade city Florida and i have always had a very pleasant and professional experience with them every time i do business with them chris and the office personal are always very friendly and professional and they will go out of their out of their way to help you in way they possibly can so blessed to have such great people to do business with thank you all at rays used cars and god bless

  Jessica Whiteman
5 years ago
I don't know why they have any low ratings.. me and my boyfriend just purchased a 09 Malibu from them a couple days ago, that night when we got it home we heard it making a weird noise. We brought it in the next morning, found out it was a broke motor mount, ordered the part and had it fixed the next day free of charge. The ladies inside are extremely friendly and everyone trys really hard to get you into a vehicle you like. I would strongly recommend them!

  Andrea
7 years ago
I bought my 2013 Dodge Dart turbo limited edition at rays and I love her! I drove it to va and back no problem! Chris was more than helpful! Love the laidies in the office! Awesome place to buy a car

  D
4 years ago
All staff was excellent. Very Professional & Very Honest. Would highly recommend to anyone looking for Clean & Reliable used vehicle. Chris & Office Staff & Owner definitely treat you right. Thank you Ray's Used Cars.

  Jacob Larkin
2 years ago
Purchased my car here and it has been a great running car! Thanks to Chris and the team for a effortless experience of getting my great priced and reliable vehicle!

  Shawana Marbra
4 years ago
My daughter put a large amount of money down on a car and less than 2 weeks the transmission went out and now it's $4000 to get fixed and the manager Chris will not help her fix the car or put her in another car. And can't get in touch with the owner John... A bad place of business1/7/20 The warranty that came with the car was only $1500 the transmission was $4000 so you do the math! The moral of the story is when I came back to the car lot to tell Chris about the problem he told me that it's nothing he could do about the problem and to use the warranty (that only covers $1500) so that means my daughter had to pay the difference not once was he sincere about my daughter car. This man called the police on me and got a trespassing against me when I came back asking to speak to the owner John Yager because he didn't want to do anything to help my daughter. (that just finished high school, working 2 job& in college that saved her money up to put down on her a car) And as for the lawsuit her model car doesn't fall under that lawsuit. Yes her car is fixed now which could have been avoided if I could've got in touch with John or if Chris would have treat his customer like he cares about their problem and help them instead of being incoherent about the situation. My daughter has all the right not to be happy bc she still had to pay $300 and her deductible was only supposed to be $100 soooo yes she has all the right to be mad a car payment, insurance,tag& a extra $300 almost a$1000 in 1 month after putting$3500 down on a car the transmission went bad less than a month...I could see if you guys would pay the whole bill but you split with her GTFOH or even if she only had to pay her deductible of a $100. On top of that Chris contact my daughter asking her to ask me to take the review down and he will fill her gas tank up! No thanks it stays up to show what kind of person you are!

  Strive to Create
5 years ago
Ray's used cars really took care of us. Fixed things that were wrong with the vehicle that we were purchasing even when we didn't notice it. They went above and beyond and Work with us on the down payment very good customer service through the entire process.

  Brenda Hernandez
4 years ago
Bought my car here, They are really nice people every time something happens to my car they are always available to check it and answer questions. I really recommend this place. Thanks for Everything.

  Gaige Farish
4 years ago
I purchased my 4runner from them and it s been amazing, the staff are extremely friendly and helpful also a great place to have your windows tinted!

  William O'Brien
a year ago
Great place to purchase a vehicle. Very friendly and courtesy staff.

  Sandra Smith
2 years ago
We'll follow Shelby and Gina where ever they go. They are both terrific. Thanks for getting the 2001 Dodge Dakota truck up and running again!

  Amanda Womack
2 years ago
This is the only place I get my vehicles serviced. The prices are amazing and everyone is so amazing and so helpful. Definitely going back.

  PATTY O'Brien
a year ago
Wonderful people. Really care about their customers. Never buy from anyone else but them.

  Christiana Krug
3 years ago
Everyone there is very helpful. Love where I got my vehicle from, I had a problem with my vehicle and they helped me get it fixed. Thank you Ray's!!

  Kenten Emerson
4 years ago
Great buying experience. Great service, I would recommend anybody to give rays used cars a shot before going anywhere else!

  Official Nulix
3 years ago
Experience started good, then was lied to about amounts I would need To pay, then was lied to about a vehicle I was interested in, they just want whatever s going to give them the most money, not what s good for the customer, not to mention every person I ve known who s bought one of their vehicles has had constant problems with it

  Britney Harper
a year ago
Hard working group and made it possible to be in a new(to me) vehicle in the same day

  Loudlovelylauren Lauren
4 years ago
Ellie and the rest of the staff are amazing! They were very nice and extremely helpful! I would recommend them to everyone.

  Alicia Van Dusen
3 years ago
This is an amazing family owned carlot. They will work with you to see that you get the best deal possible.

  Gary Rogers
4 years ago
Great place to buy a vehicle! I have bought acfew cars from them and have never been disappointed!

  Richard Pratt
6 years ago
Great and honest people, great vehicles. Known and dealt with them many times over many years!

  MsBg1946 .gould
2 years ago
Awsome cars and good prices. Sales people the best.

  Ken Cronin
3 years ago
Love Ellie. She is super. Awesome sales lady.