Crestview Paint and Body, Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Mills
a year ago
They picked my car up and towed it to their shop almost immediately after calling them. Worked with me on what I needed and got my car done in a matter of weeks. It looks great and the price was very reasonable. I m happy I went with these guys. Absolutely recommend.

  Jayne Marshall
3 months ago
My car was towed to Crestview P & B after it was rear-ended. I went over (twice!) the next day to get some stuff out of the car, and then to search for a missing insurance card. Both the office and outside people were all so friendly, helpful and efficient! They explained about how no-fault insurance worked, and how it affected my car being there. I would really recommend going to Crestview Paint and Body if you're searching for body and/or insurance work to be done!

  Lin Zeee (Linzzzeee)
7 months ago
I needed work done in a certain time frame and they were able to get my car in and out of the shop quickly. Took about 10 days to repair my front bumper entirely. Looks brand new!!! Thank you guys Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jess J
a year ago
Great experience! My car was done very fast. I m amazed how great my car looks now. Thank you Mike, Andrew and everyone else that played a part in working on my car and making my experience fast and smooth.Service: PaintingService: Painting

  Daniel Carroll
3 years ago
Note Accident occurred Jun 1 2020.My car actually started and ran before it got to the shop but not when they got through with it.If there was an award for incompetence they are the clear winners.Delay after delay they even used the Covid defense claiming that Korean car parts were not available because of US auto makers retooling for respirators!Waiting a month for them to "diagnose" seat belt tensioners then after not being able to restart the car sent it off to "someone who knows how to fix cars"Avoid this place unless you have time and money and care nothing about either one.Edit Update: Car still not fixed was finally sent to the dealer but even though it was known weeks ago that it would have to go to the dealer they did not make an appointment so maybe in another week the dealer will get around to looking at the car. Two months headed into month three and still no car.Mike thinks I am too harsh in my review and I am not being fair. Mike if you do good work, don't lie, cheat or steal you get good reviews fail to provide good service you get bad reviews and your score of 2 stars out of 5 is a good refection of what your customers (victims) think of your business skills.Edit update and rebuttal: August and still no car. They can not give any sort of estimate when it will be done. It is still at the dealer now because they can not complete the work themselves.I called Wayne the supervisor (supposedly a grown man but hard to tell from the way he acts) a snowflake because he was offended by the words I used to describe his execrable lack of job performance. By any measure this entire shop excels at nothing except shoddy work, communication skills that are non existent and deceit.Every insurance company I have had to deal with on this has nothing but contempt for them because of their pathetic performance finding them difficult to work with. They are not trusted but some local Law Enforcement agencies to be on a fair rotation list because of the bad practices and if you ask why did I get the work done there? It is because they would have charged me a extortion fee (I should have just paid it) to let another shop do the work.Services: Painting, Body & Trim

  Yolinda Mitchell
6 months ago
This place has a great small town atmosphere. Their professionalism and how they treat their customers are so rare these days. When I picked up my car, I was so impressed to see what a wonderful job they did, better than new! Thank you, Wayne, for all of your help, and please thank all the staff!

  Daniel Bowden
9 months ago
The worse service ever. I hit a mail box. After 2 months of dealing with everyone in the place and getting the run around. I called today and talked to the same guy I talked to 2 months ago and he said he didn't know anything about the car. He is the one the use a headlight that was old and yellow He said the insurance company ask him to use the old parts. They said no, he should us a new light. When I got my car back after a month of being at the shop he tells me that he didn't know anything about my damaged tire and wheel. I call my insurance company they say they had talked to the shop a few different times. So today after getting cursed at by the guy I received a call to come get my car it is ready. The tire wheel and rim have not been replaced. Never have I ever been treated with such bad service and disrespect. I will tell everyone, everywhere to not use that shop. If anyone needs proof I have all the paperwork to back up my story.Services: Steering & suspension repair, Painting, Body & Trim

  Hannah moe
a year ago
The towing truck driver was very kind, helpful. He told me kindly what is going on and going to happen etc. He let me take all items from my car.At the body shop garage. A female staff. Jill was very helpful, kind and informative. They surely have great.kind.helpful staffs.Great job n service.

  Kiki Diaz
a year ago
Crestview Paint and Body and did an AMAZING job fixing up my vehicle. After a northern (BIG) deer incident, my vehicle had a lovely dent right in the driver door crease, a deeeeeep, long scratch all the way to the metal, and the deer took the rear driver door handle too. After not even having my baby for a year, I was so sad to even look at the damage. A week after, we took it to Crestview Paint and Body, they assured us insurance was the best way to go we were able to set a date for assessment with our insurance. We dropped it off for the repair and 3 weeks later, we got 'er back, looking BRAND NEW! What deer?! Theey even cleaned up the outside and inside of our car! All the staff at Crestview Paint and Body were extremely helpful and kind! And they even took off a chunk of our deductible! Their work is amazing and their staff are awesome! I highly recommend Crestview Paint and Body!Services: Painting, Body & Trim

  Bella Wolf
a year ago
This was the worst experience I have ever had as a vehicle owner, they took 6 months milking my insurance for as much as they could (had a small electrical issue and needed a new door after a small wreak but not enough to have taken 6 months) & when it came back, my door doesn t open. They lied to me every time I called saying next week, (also lied and said there was shipping issues with the parts but they re was only few parts that they needed and it was a total scam) the people are rude and the guy who owned it went as far to lie and say that his ex was upset and wrote bad reviews regarding his business. Liars and crooks surprised their business hasn t been taken down yet. Also it says that they pay the deductible for first time customers and I ve received multiple emails that my deductible wasn t paid, this shop was suggested to me because of the free deductible but it didn t save any money because I was unable to work for 6 months without my car. I ve been to multiple other shops now all of witch were quicker and more efficient. Please go anywhere else

  C.T. Long
a year ago
Dropped off my 2015 Ford Fusion at the end of June after a "fender bender". Wayne went into great detail with what needed to be done. A lot of work was required to get the car right. I received the car back on August 17th and could not be happier with the work done and no deductible!! Everyone was extremely friendly and answered my calls to check on the status. Good work takes time!Services: Painting, Body & Trim, Welding

  Chris Kirsch
9 months ago
Had a minor fender bend with my trailer, they fixed it with in 5 minutes! Friendly. Customer wait area is clean, and clutter free. Great folks!

  tasia stewart
2 years ago
I just woke up at 2 a.m. and started reflecting on what a wonderful experience I had here. I remembered I hadn't left a review and have been meaning to! The kindness i received was beyond customer service! I truly felt they were genuinely caring and honest people and so much time was put into my quote, my vehicle, and my comprehension of the process! I would definitely return if need be!!!Services: Painting, Body & Trim

  taylorjm86
a year ago
My daughter wrecked her car and these guys did a fantastic job on repairing everything. Everytime I called they answered my questions and let me know what the next steps were. Very great people. All these negative reviews don't listen. These guys are waiting on the insurance company. It's not a quick process bc of YOUR insurance company. I just want to thank these guys at crestview paint and body again for everything. My daughters super happy and the car looks as good as new!Services: Steering & suspension repair, Painting, Body & Trim

  Paula Carroll
3 years ago
Accident happened on June 1. car was towed here. Car was not returned, complete until August 18th. for almost 3 months, I heard how it was everyone else's fault but their's that the car was not done. Covid, ins adjuster, dealer. They took no responsibility. Cost me $1400. In out of pocket rental fees because ins would not cover rental past 30 days. They didn't realize the seat beat was broke until day 28 when yet another supplemental was submitted. But it's not their fault (sarcasm). I will never, ever have any car repair done here again.

  Joselina Gay
6 years ago
Definitely read the reviews before considering this place. I had a bad experience from the beginning. From the start of it all I was told one thing and then another. They said it would take a week to fix, then it went from over a month. At the end of the day I got my car back and my front windshield fluid would not, when turning it on, it comes on on the back windshield. I refuse to take my car back to this place, so to fix my windshield, I took it to another shop instead. I had over 6 people telling me their bad experience with this place. I recommend to seek another auto shop or you will be waiting months for your car. I explained to them several times how I have no relatives here and I need to have a car. They did not care. They gave my husband and I so many run around that it took him having to come from Fort Bragg NC to speak to these people. A waste of time and money.

  Amber Seay
3 years ago
I grew up in the auto industry due to my family working for Ford. I ve seen so many places take advantage of people just because they can. Honestly, I was prepared to go to multiple body shops looking for a place who would help without putting my finances in the gutter. I showed up for an appraisal and they were so wonderful. They talked me through possibilities and took my car in to be looked at while I was there. I left and the work was already done in less than an hour. It wasn t too bad (damage to my bumper) but, just the fact that they took the time to help and even fixed it in less than an hour was incredible. I m so thankful for these individuals and their dedication to help a stranger and now, a customer. They have earned my business when I need some body work done on my vehicles. Thank you to everybody. You really helped relieve some stress in my life and have made my day so much better.Service: Body & Trim

  Lee Hendrix II
5 years ago
I am a retired vet and Christian man. During the middle of October 2018, my 2015 Toyota Tundra with low mileage was hit by a deer damaging the front of my vehicle. I called for tow truck service at the accident site in Baker. I called Crestview Paint and Body Inc. Little did I know that they had a bad reputation and bad reviews on their site from previous customers. I work overseas and was just needing good service. The Tow truck driver came and had me sign a paper without my knowledge stating I would have them do the work on my vehicle and the insurance company must pay the money upfront. My insurance company is Allstate. Once I discovered this I called and talked with Wayne the Auto body shop manager to move my vehicle to a different body shop. He said they had already taken my car apart in so many pieces it would be impossible to move. He personally promised me he would do a good repair job and have my vehicle would be back to me in 2 - 2 1/2 weeks. I called the shop several times after 2 1/2 weeks to speak to Wayne but he was always to busy to take my call. The secretary answering the call acted on the phone as if she was upset that I was calling about my truck. I kept calling until I talked with Wayne. He finally answered. I asked if my truck was ready and he stated he got in the wrong bumper and would have a new one in a day. He said the truck would be ready then. He also complained to me about the money Allstate paid them to get the parts and work done on my vehicle. I didn't want to hear that I just wanted my truck fixed. Another week went by and no call from Wayne about my truck. I called again and the disgruntled secretary answered and got him on the phone. Wayne stated again that he received another wrong part for the radiator or cooler. He stated that everything else was done, the part would come that next day and my truck would be ready. Another week went by and I called to pickup my truck to see if it was ready. No response or call was given to me to let me know it was ready. I went by the shop to pick up my truck and was shocked at the results. Wayne drove my vehicle to the front of the building with yellow paint on my rearview mirrors. My truck sounded like a jet engine. The bumpers was a different color from the truck's main body and the front grill was not the same one replaced, I talked to Wayne about this at that moment and about the paint on my mirrors. He said my truck was fixed perfectly. He then turned his back to me and walked inside the building without an explanation. I later discovered my clutch fan did not work. My lights were not new and a bracket was held in place with glue. I also discovered that water was in my radiator. To my shock I realized that I drove off the lot with my airbags turned off by Crestview Paint and Body Inc. I could have been killed or my grand kids who I was going to pickup. I was very upset and immediately drove from the Auto body shop to a more reputable auto body repair shop. I knew I could never trust this shop to do work again on my vehicle. They had no regard for my life and put me and the ones I love in danger. Precision Auto Body Repair Crestview noted all the problems and more on the vehicle as well. The payment was over $6000 from Allstate to Crestview Paint and Body Inc. There is no way possible the few good ratings on their website could be true. There are not many. I'm sure if research was done you will probably find out that the statements are from good friends, co-workers or relatives. I am recommending do not use this shop or trust them. If you had a bad experience with them report them to the better business bureau and local media.

  Nolan Pluke
5 years ago
We have no experience with the body work here but strongly recommend their towing service. As a AAA provider, Joe showed up ahead of estimated time, did the work neccessary to get our SUV onto his truck safely and quickly. Joe got our vehicle to a credible repair shop and us to our condo, with only a short delay to our trip. He was very helpful and patient, as we gathered what we needed for our first night's stay. Saved our trip! Thank you, Joe!

  tiffany Ansley
6 years ago
Ed Lowe is the most honest person and everyone who has negative things to say about him doesn't know that he makes sure that your vehicle is done the right way. If you drop your vehicle off you can't just call the next day and expect it to be done the next day when there are other peoples cars are in front of yours. This guy who pays the first $500 of YOUR deductible should have some respect because he doesn't have to do it but he does. He keeps everything professional and does a good job doing it.

  Candace Adams
8 years ago
I chose Crestview Paint & Body because they would waive my deductible. I dropped my car off and was not worried since I had rental car coverage. My insurance stopped paying for my rental after 8 days b/c a reasonable amount time had been allotted for my repair. I had to pay out of pocket from the 8th day on. I was given a multitude of excuse as to why my car was not ready. My insurance said they would continue to pay my rental car costs if the repair shop would submit an addendum showing the cause for the delay....they had zero documentation because the reason they sited was a big, fat lie. They finally said 'We don't have to prove anything to anybody'. I thought I was saving $500 and ended up spending $579 in rental car fees and they had my car for a month. NEVER AGAIN!!!!! Buyer Beware!

  Lynisha Smith
4 years ago
I have had my Kia Soul worked on here after 3 different accidents. Each time I have been satisfied with the work. Communication was ok, if I called inquiring I never got the runaround. The work did take a bit longer than quoted but then again it's an estimate. I was super thrilled to get in my car and find out it had been cleaned. Not sure if they just vacuumed but it was cleaned and smelled great too!

  Daystar Cleaning
4 years ago
I give them NO STARS. I wouldn't let these people work on my Tonka truck. They are rude, dishonest, and thief's. We took our company truck to them for "evaluation" after Hurricane Michael damaged it. They kept it for an extended period of time, called and told us that they felt the vehicle was a total loss. Imagine my surprise when we went to pick up the truck and had to pay $2560 for it... Listed on the invoice is a "Admin" fee of $80.00????? We used a credit card and had to pay a 3.2% processing fee, $1550 for "storage". After reading ALL of the complaints on this company it appears that they make their money on "Storage" fees.

  Cleve
2 years ago
Do not use this business they will over charge you!They charge 2 days of storage on top of the tow charge!They picked up my vehicle around 4:00pm after an accident and the next day I went to pick it up when they opened 8:30 that's 16.5 hrs. they charged me 2 days of storage at 125.00 per day plus the tow!

  Steve Bodiford
6 years ago
Drop my car of in early January to fix a rear bumper, 2-3 trim pieces, one sensor and right rear light. Took 6 weeks and 3 days to get my car back. Worse part is that no one from their office ever makes and an effort to update me on anything. The first 3 times I called, I had to leave a message and never got a call back. The entire time my car was there... not one person made an attempt to reach out to me. Was always me calling to get details and updates. When I do speak to someone... they just play it off like no big deal. When I got my car, I noticed it had been driven over 8 miles (I know this b/c i reset the TRIP when I dropped it off b/c i had the same issue with a dealer once)... person helping me said that's not possible and just dismissed it. For some reason the Auto Park Brake Setting was turned on which you really have to go out of your way to SET, all of the A/C settings/adjustments had been changed (which again you have to use the computer to change). Disconnecting the battery would not change these settings... Not a huge deal but if the car is just staying on your lot... why would you even mess with mirrors and the A/C? Worse part of all this is the time frame and ZERO communication over a 45 day period.

  Eduardo R. Montalvo
7 years ago
The worst auto shop that myself and other people I know have experienced. The owner, manager, and other employees are very unprofessional, rude, and not proficient in what they do. They lure you telling that they will pay your deductible and give give 10% back of the total cost, regardless who's paying for the repairs i.e. You or the insurance. My truck sat there for way over 30+ days and it went from there straight to another shop. At no point they called me or informed me of any status. after the car was returned to me with many deficiencies, they also refused to pay me the %10 cash back they offered me for having my business. I would NEVER take my vehicle nor I would advise my friends and family to take their vehicles to that place. Not worth the headache and all of the stress. Please do your research before taking your vehicle there.

  Brian S
6 years ago
Beware, Beware, Beware!!! I Do Not Recommend this business to anyone. Very bad experience with this company.The job was only to take 1 week, they kept my vehicle for 6 weeks. I kept calling every week and then twice a week and got the same answer every time. Kept telling me that they were behind and had lots of work they are back logged on but then turn around and find out they close early on Friday's.Kept my vehicle so long that the battery went dead and had to replace it myself.It is not worth the hassle for your deductible to be paid by them.I will not be going back to this place and i tell everyone i know not too also.

  Michael Peacock
3 years ago
DO NOT USE THIS BUSINESS-My paint clear coat started peeling from the hood and fender that was repaired a few years ago. Not peeling on the entire truck. I was told this would not be covered by the "lifetime warranty" as paint wasn't converted in the warranty. Wait...what else do you warranty...all you do is paint. When I tried to clarify, Wayne, the shop manager actually hung up on me. Now I'm dealing directly with my insurance company for the warranty. I'd give zero stars if possible. Every person I interacted with was unnecessarily rude.

  Jessica Scurlock
5 years ago
Should have listened to the reviews. Had our car towed there because they said it was free to store your car there and they would pay the deductible. Now they are telling us we are gonna be charged for storage because we didn t have but liability coverage yet we told them that we only had liability coverage before we had it towed there. They were supposed to give us a written estimate of how much it would cost to get it fixed and never heard back from them until I called and he s telling me it s because the car is totaled yet no one bother to let us know this. Also the man I was talking to about this hung up the phone on me because I raised my voice to him when I found out they had lied to us. Do not go here!!!!

  Stephanie Morgan
7 years ago
By far the worst experience I have ever had with any company. Not only did they lie to me over the phone about my owed price they also stole a custom made clip off my key chain and the manager had the nerve to bully myself and my fianc� when he got us out of the show room and into the back. The manager there was rude from the minute we walked into until I had to tell him if he didn't stop running his mouth I'd call my lawyer that I'd had enough. These people are thieves and don't deserve a business license. My personal advice is take your car somewhere else and let honest good mannered people take care of you. I would have had better luck with a crack head suffering from three day long withdrawals than these people.