THE COLLECTION Audi

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monty Montoya
2 weeks ago
Four words. Blair Sterling and Andre Chin. Walked in for service on my wife s car with Andre who recommended Blair. Treated like family deal done in 45min bought my daughter her first new car. Will be back for my car soon as I always leave myself last. What an excellent team The Collection has. Thanks a million times.

  Anca Teodorescu
5 months ago
I had a very good experience at The Collection Audi for my new car purchase! I visited other Audi dealerships prior to them and there is no comparison. The level of customer service and knowledge made the difference for me. Emmanuel helped me during the entire process and made everything so easy and stress free. He was very attentive and he also made himself available anytime I needed his help with anything related to the car. I enjoy my new Audi and I definitely recommend this dealership to anyone looking for a new car!

  David Chonin
a week ago
We had a terrific buying experience at The Audi Collection. Danielle Fernandez was our sales person. She was so easy to deal with, and her no pressure approach was so refreshing. When it came time to negotiate, the pricing was transparent with no hidden fees. No games! Highly recommend.

  Richard Gonzalez
3 weeks ago
Our Audi experience at the collection was great!Micheal (advisor) is excellent! He is attentive to our needs and has great phone manners. Returns phone calls and offers his direct line by text for immediate attention.His appointment coordinator (Gabriel) is the same!Wonderful phone manners and he really is interested in the customers best interest.Great job guys!!

  Alexander Socarras
3 days ago
Had to take my Audi etron GT for a service visit and had several updates and recalls to do. Michael Rodriguez was exceptional. He scheduled me for a visit, reserved a loaner for me and made sure that everything was done excellently. I truly valued my service experience with Michael and The Collection.

  ashish chopra
2 days ago
Was back for the same issue had got the car a month back.Am hoping this time the repairs will hold good.I wonder what kind of quality checks are in place.Not delivered on the initially estimated time as well.

  Oscar Gordillo
2 months ago
I am pleased to share a detailed and positive review of The Collection Miami, explicitly highlighting the exemplary service provided by Mr. Andres Guerra, the account manager responsible for serving my Audi A3.I recently had the pleasure of engaging with The Collection Miami, and I commend the establishment for its exceptional service. From the moment I entered the premises, the ambiance exuded professionalism and a commitment to excellence, setting the tone for a positive customer experience.However, what truly set this establishment apart was the dedicated and meticulous service rendered by Mr. Andres Guerra. His expertise and attention to detail were evident throughout the entire process. Mr. Guerra exhibited a profound understanding of automotive intricacies, ensuring that every aspect of my Audi A3's service was handled with utmost care and precision.In addition to his technical proficiency, Mr. Guerra displayed commendable interpersonal skills. His courteous demeanor, patience in addressing inquiries, and willingness to exceed expectations significantly contributed to a seamless and enjoyable service encounter.In conclusion, I wholeheartedly give The Collection Miami a five-star rating. The combination of their overall service excellence and the exceptional contributions of individuals like Mr. Andres Guerra positions this establishment as a benchmark in the automotive service industry.

  Andrea Tovar
4 weeks ago
I recently had the pleasure of taking a test drive of the Audi e-tron with Domingo at The Collection, and I couldn't be more impressed with the experience.Thanks to Domingo's guidance, I left the dealership feeling informed and excited about the prospect of driving an Audi e-tron. Their exceptional service and dedication to customer satisfaction have undoubtedly made a lasting impression on me.I highly recommend Domingo to anyone in search of a knowledgeable and friendly salesperson who goes above and beyond to deliver an outstanding customer experience. Thank you, Domingo, and The Collection, for an unforgettable test drive!

  Halina Yuen
7 months ago
It was a great experience. fast and great customer service. Blair was amazing with meeting my needs and fit me in last minute appt to look at a Q4 and I ended up purchasing it.

  Jessica Carlson
5 days ago
Jessika is the best service advisor! She is extremely knowledgeable and will help with whatever you need. I would strongly recommend Jessika and her team at the Collection!

  Samantha Ableman
2 months ago
I recently purchased a car from The Collection, and I must say the experience was exceptional. The staff was incredibly helpful and made the entire process very enjoyable. They were knowledgeable, patient, and went above and beyond to assist me. Customer service was excellent and I highly recommend them to anyone looking for a smooth and pleasant car-buying experience.

  Albert Solochek
3 weeks ago
Jessica Fajardo our service manager was (is) EXCELLENT! I don t ever remember getting service from anyone as good as her.She was friendly, knowledgeable, and extremely helpful.She is a real gem!

  Yelene Tabraue
2 months ago
It was a fabulous experience at the collection in Coral Gables. Kelsey was the person who assisted me and I couldn t have asked for greater service. The other members of the team were also amazing. I 100% recommend them for your next luxury car purchase.

  Lauren Curbelo
2 weeks ago
Amazing service and attention to detail. Andres is the best advisor ever and I can t stress enough how happy I am with The Collection. I am definitely getting my next vehicle from them and will never go elsewhere, especially for servicing my vehicle.

  Ines Ferret
a week ago
I have the best service advisor. About couple months ago the problem was supposed to have be taken care of and my warranty is due to expire soon:/ otherwise I very happy in the past. This by the way has nothing to do I would think with the advisor.

  Micaela Stavrinos
2 months ago
The service was great. The reason I did not give five stars is because my car was promised in the paperwork, to be returned on Tuesday afternoon and it was actually ready Friday afternoon. They can t really provide ETAs on when the car will be ready before seeing the vehicle, which makes it difficult to plan- especially when once they do give you an ETA, it s inaccurate. I understand car volumes and the importance of thoroughly evaluating the vehicle before being able to promise anything, but this was a body repair of damage done before I even took possession of the vehicle, so they knew exactly what they were dealing with per the IOU in my lease file.

  Demetri Lambros
a month ago
I worked with Juan Corniel on a used car purchase. Juan had excellent communication and was a true professional. I bought the car sight unseen. The car arrived as described. I would have full trust and faith in buying from Juan and the Collection sight unseen. Thank you Juan. Looking forward to our next deal.

  Diana Montenegro
5 days ago
Mike Rodriguez has been my service technician for several years. His service is always great. Part of the reason I keep getting my vehicles at the Collection

  Manuel Cintron
3 months ago
Sevice was great. Took a bit too long to repair, but understandable. The manager was awesome: Michael. A bit upset that they didn't clean the interior, after they put their dirty shoes inside. But in general, great job.

  Gumbo Limbo
3 months ago
Fantastic service like this starts with the tone set by management. Thank you for the best-in-class service from both Marlon and Jessica. Marlon is a gentleman and a pro. Jessica was out during our visit but never disappoints. My first Audi and I couldn t be happier that I am in great hands.

  HeyElleJay
a week ago
Sarah was exceptional!! I ve had my eye on a green Audi RS3 for a while now but most were already pre sold. This was the only dealership we found that wasn t charging over MSRP so we were fully prepared to just place a deposit in an incoming unit and wait until July. Well, on April 1st I got a text from Sarah informing me that there was a green RS3 available! (Someone s deposit fell thru) At first I thought I was being pranked as it was April Fools (lol) Thankfully that was not the case! We were able to complete everything virtually as I live in KY. The process was smooth and a breeze. Roy in the finance dept was also wonderful. I truly can t say anything negative about this experience. I ve been in car sales myself for 7 years so I tend to have pretty high standards. It s hard to find other dealers who provide transparent, efficient and exceptional service but The Collection knows how to do just that! & Again a HUGE thank you to Sarah absolutely amazing, professional and personable! She made me feel less like a transaction and more like a friend.

  Pablo 07
3 weeks ago
Amazing place, with amazing people. Made the entire experience easy and comfortable. Kelsey was great to work with and will be back because of the professional service she help provide us.

  Emily B
2 months ago
Michael Rodriguez in Audi service is the absolute best service advisor! They did an incredible job on my vehicle as well as Camile & Jose in the reception area, were so attentive and accommodating. They both ensured I was happy waiting for my car and offered to take me around whilst I was waiting. Thank you Collection for your efforts and I shall be returning here.

  Richard Emery
5 months ago
The Collection is an impressive establishment. The building has breathtaking cars with an impressive view. Upon entering I was formally assisted where then I was escorted to Michael Rodriguez, my Audi service advisor. He was super helpful in explaining the service process and assuring me I wouldn t have any delays in waiting for my car. Upon receiving my vehicle, it was super clean and I didn t have any service lights or warnings. Through it all I thank The Collection for their help, couldn t have had it any better.

  Tomas Flores
a week ago
Amazing experience from start to finish. Hugo was a consummate professional. I highly recommend Hugo and The Collection as the place to purchase your next car.

  Monique Barbosa
a week ago
If I could give them 6 stars I would! Very professional and great experience leasing a new car. Big thank you Domingo!!

  Sixto Ferro
2 weeks ago
It was ok. They did the oil change that I bought the car in for, but wanted me to bring the car back another day to do repair for a USB jack that came loose and they weren t willing to attempt to repair that day. They seem to be clueless that taking the car there for service is a huge headache since they don t give me a loaner car. Never mind the fact that when I went to buy my Audi was in the middle of the pandemic shortage and they didn t have a car to sell me, so I had to go all the way to Audi in Stuart to find the model I wanted. Also, I bought prepaid maintenance for the car, but they were trying to stick me for $360 of maintenance that wasn t covered by the prepaid maintenance coverage I bought from Audi when I bought the car.

  ML LB
a month ago
We have to rave about Sarah Fleming who was absolutely wonderful. She really tried to help us and cared throughout the whole process, we went through several dealers and associates. By far she was amazing!!!.

  Kyle B
3 months ago
Had a fantastic experience with the Collection. My sales representative Mr. Hassan was very attentive and quick to get back to me. I prepared the majority of the order ahead of time, online. As a result only spent about 2 to 3 hours at this beautiful dealership. Can't take a star off for the horrendous interest rates right now because that's just not their fault, would definitely buy again!

  Alexander Rojas
3 weeks ago
Took my Q5 in for service for the first time at the Collection. The service advisor, Marllon was very professional, knowledgeable, and personable. Will definitely be returning to him in the future.The Audi tech Kayla who did the service was an absolute pro and left the car brand new. Will also request her specifically moving forward